Everything was handled quickly and professionally. Thank you!
Joshua B
Customer Reviews for Simply Storage Arvada
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think I left my pillows in the rental vehicle. I could be wrong but please let me know if I did. Thank you
Maxwell SOnline check out was excessive and terrible. The QR code provided took me to a dead link and it would be helpful to mention to NOT lock the vehicle before beginning check , cause interior pics are now part of the process.
Dan DFriendly service but still unhappy I'm getting charged $150 when I was told I would receive money back
Mackenzie CI really liked the lady that helped me with the process, not only did she explain everything very well. She also took her time to ask questions and made me very comfortable at the establishment. She let me wait until my ride showed up and offered me water! That’s how you treat customers and I will gladly come back and do more business, and refer my friends! Thank you
Jose DStaff at this location were so nice, welcoming and highly skilled. The waiting lobby was beautiful and very comfortable. 5 stars to this location.
Zade KCourteous helpful staff, good equipment, good experience
Megan MNothing. The owners were very kind and patient with me while I looked through my purse for my driver's license. I found it in my wallet.
Paula EGreat experience all the way around. I would rent from them again, no doubt.
janet oThank you, Dante, for great service and gracious hospitality for our car while we rented one of your trucks for the day. Blessings.
Sue AHonestly everyone I spoke to was so incredibly kind and helpful at this location - it was a great experience especially in a stressful situation with moving!
Stephanie ZNothing
Don AStaff professional and easy to work with.
Nancy GRead previous comments.
Amanda CThe check in was ok, but the truck itself was a death trap. I could not take the truck on the highway because there was a very loud noise and sounded like the front wheels were going to come off. I had to spend extra miles to drive across town in heavy traffic just to get this van to my destination. Horrible experience, my guess if this is a 24/7 share program, this vehicle is not getting the proper maintenance that it needs to be safe for renters. You guys have a lot of nerve charging what you do for a vehicle that cannot even be safe driving it on the highway. We are very lucky to be alive and in one piece tonight after experiencing such a joke of a rental. Wake up, before you kill someone in your rental. I am done with uhaul, I will find someone else in the future, and I will definitely blow this up on social media!!!!!!
Erik RThe man at the storage place was exceptionally nice and helpful .
SALLIE AThe check in system did NOT work on iOS. I am lucky I had a Google phone friend with me
Cassie AThe gentleman behind the counter was very happy, nice, and accommodating!
Vanessa MStaff were very helpful, courteous, friendly, and professional.
Mia MClerk was very nice and knowledgeable
Angela BThe location was a little hard to find but the great customer service was worth it in the end.
Robert SEverything was great but I put to much gas in and they don't give you money back for that.
Dan LGreat customer service!
Tim LExcellent customer service
Ilyssa GThe telephone checkin process was painful. Admittedly this was my initial time using Telephone check in, however, Time spent getting an agent, setting up an account, and navigating between the website and the app to finally get a code for the lockbox gave me reason to nearly cancel. This seemed unreasonable as I had made the reservation in person and had already been given a reservation code. I was using the app only for after hours pickup. All of the info collected should have been gathered at the time of the reservation. The terms and conditions contract is not meant for phone viewing. Was on the phone for a good half hour with support trying to get my account established and recognized. If I had a moving crew waiting this would be a major problem. The agent who helped me was patient and stayed with me through the entire process which was most helpful.
Brian BThe staff was very helpful. I can't think of anything else that could be improved.
Debra Wapp was a little weird to use. they forgot one of the dollies i had reserved but did refund me later
Jon HDante and team were very pleasant to work with both picking up and dropping off. They made the already stressful move much easier. I would absolutely use their team again to move!
john gIt was so far from home but the only place in the metro with a 15’ truck
marta mPersonal attention and courtesy In and out no problem
Raymond MN\A
Angus TI’ve rented Uhaul many times over the years- Simply Storage Arvada has been “Simply-The-Best.” (Every pun intended) I’ve rented from them, then 62nd By-Pass on Wadsworth, then almost from West Colfax. 62nd overcharged me for such weird screwups that even the 1-800 Uhaul people were perplexed how they accomplished that. The West Colfax location called me while I was on the way to say I was late and that they were canceling my guaranteed reservation unless I called them in the next 10 minutes. The only location I’ve had stellar customer service and a stellar experience was truly with Simply Storage Arvada- plus my clean and well kept for storage unit experience there was great! Thanks, Dante!
Fawn HWonderful experience. The crew at Simply Storage were really nice and made sure I had everything on drop off and pickup. Couldn’t ask for more
Miles VI won’t be using the “on-line” service again! After answering more questions on the app, and giving my picture, driver’s license and a copy of my passport, to be told I hadn’t been approved just yet!! It took far to long to “ pick- up the truck I had ordered the day before.. I’m very thankful the manager was able to see I was having a problem and came to assist me...
Kelley ZThe entire experience was amazingly easy. Everything went smoothly and I don’t think you need to change a single thing.
donette hActually have the equipment I rented at the location I’m told to go as opposed to having to drive to three different places in rush hour traffic when I’m on a deadline
Jeff YJust like when I picked up the equipment in Cheyenne, the guy in Denver was in a big hurry to get past me. He quickly gave me directions to an area to put the trailer and the truck and said he'd meet me at the office. Parking and unhooking a transport are not like parking a rental car at the airport. I was suffering from a bad cold at the time and was weak. Apparently this is the new motto at Uhaul, "not my liability!"
Robin RVery friendly & helpful - thanks
chris bHonestly an amazing experience, friendly and helpful staff. Just felt good even leaving.
william wUHAUL is a terrible company and completely ruined our move. We had a 20 foot truck reserved and got a phone call 2 days before letting us know there were no trucks available. The price was way different and we had to rent 3 trucks. It couldn't have been a worse experience.
kindra wAllow people to put in a rassavation with out Using Credit card and or pay cash when picking up a truck.
Carrie SLocation was really nice, staff super friendly and helpful. We were driving 1700 miles with the uhaul, we were hoping to get one of the nicer uhauls not the in town rough ones. It had 90,000 miles on it and it ran rough. The interior was dirty with pop spilt everywhere and we ended up having to stop and buy windshield wipers for it because the ones on it were completely worn down and just kinda smeared the rain. We were unable to even see out!
Jimmie BEverything was great. No improvement needed.
Geoff MHmmmmmm Hard to improve great service and quality equipment so maybe complimentary donuts and coffee. It was a seem less experience.
Terry TExcellent customer service!
Lori NWe received a call from an employee complaining about the lock on the back of the truck which was left there when we picked it up, and we were never told what to do with said lock. Also we tried dropping the truck off but it said we could not leave with the truck below a certain amount of gas without additional fees. We originally were okay with paying extra since we were tired from moving and didn’t want to take the truck to a gas station. We filed it up and returned the vehicle which again tried saying we didn’t have enough fuel yet it was in the green. After trying a few more times it finally let us leave it, but then stated we had to pay an extra fee for mileage/gas, even though we paid extra for gas. I’m quite upset with how the whole process went.
Tristen GThe windshield was not properly cleaned, we had to drive when it was dark and it was very hard to see through the windshield, it was something on the inside and didn't rub off when we tried.
Muriel Weverything was great. Super service!!
MIKE CGreat staff made this rental experience hassle free!
Jeffrey HThe staff at Simply Storage/Uhaul was very gracious and courteous. What a great experience!
Tina KThis location treated us right after uhaul Arvada did not have my reserved trailer. I was then directed to Evergreen only to have it not be there then drive back to Arvada uhaul for a bigger trailer. The Arvada uhaul did not have it when we went back. Then I met Ricco the GM who had 4 or 5 trailers that I originally reserved but wouldn't allow me to rent one. I was directed a third time to Simply Storage Arvada that not only had the trailer but the service was not stressful at all. Uhauls customer service needs to be given a wake up call and wise up. This was not only frustrating but to be redirected 3 times and still not get what I originally reserved or the upgrade is inexcusable.
mark jAccess off of Sheridan and 58th could be better marked.
steve dCan't think of a thing. Check out/in was quick and easy, and there were no unexpected charges. I couldn't have had a better experience.
Allison F