Comentarios del cliente para Simply Storage Arvada

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Simply Storage Arvada

Grado total:

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Angus T. en

Grado:

N\A

Robert F. en

Grado:

El cliente no dejó un comentario.

Fawn H. en

Grado:

I’ve rented Uhaul many times over the years- Simply Storage Arvada has been “Simply-The-Best.” (Every pun intended) I’ve rented from them, then 62nd By-Pass on Wadsworth, then almost from West Colfax. 62nd overcharged me for such weird screwups that even the 1-800 Uhaul people were perplexed how they accomplished that. The West Colfax location called me while I was on the way to say I was late and that they were canceling my guaranteed reservation unless I called them in the next 10 minutes. The only location I’ve had stellar customer service and a stellar experience was truly with Simply Storage Arvada- plus my clean and well kept for storage unit experience there was great! Thanks, Dante!

Miles V. en

Grado:

Wonderful experience. The crew at Simply Storage were really nice and made sure I had everything on drop off and pickup. Couldn’t ask for more

Kelley Z. en

Grado:

I won’t be using the “on-line” service again! After answering more questions on the app, and giving my picture, driver’s license and a copy of my passport, to be told I hadn’t been approved just yet!! It took far to long to “ pick- up the truck I had ordered the day before.. I’m very thankful the manager was able to see I was having a problem and came to assist me...

donette H. en

Grado:

The entire experience was amazingly easy. Everything went smoothly and I don’t think you need to change a single thing.

John W. en

Grado:

El cliente no dejó un comentario.

Jeff Y. en

Grado:

Actually have the equipment I rented at the location I’m told to go as opposed to having to drive to three different places in rush hour traffic when I’m on a deadline

Radheyshyam H. en

Grado:

El cliente no dejó un comentario.

theresa B. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

El cliente no dejó un comentario.

Robin R. en

Grado:

Just like when I picked up the equipment in Cheyenne, the guy in Denver was in a big hurry to get past me. He quickly gave me directions to an area to put the trailer and the truck and said he'd meet me at the office. Parking and unhooking a transport are not like parking a rental car at the airport. I was suffering from a bad cold at the time and was weak. Apparently this is the new motto at Uhaul, "not my liability!"

chris B. en

Grado:

Very friendly & helpful - thanks

william W. en

Grado:

Honestly an amazing experience, friendly and helpful staff. Just felt good even leaving.

kindra W. en

Grado:

UHAUL is a terrible company and completely ruined our move. We had a 20 foot truck reserved and got a phone call 2 days before letting us know there were no trucks available. The price was way different and we had to rent 3 trucks. It couldn't have been a worse experience.

Becky B. en

Grado:

El cliente no dejó un comentario.

Carlos H. en

Grado:

El cliente no dejó un comentario.

Carrie S. en

Grado:

Allow people to put in a rassavation with out Using Credit card and or pay cash when picking up a truck.

Jimmie B. en

Grado:

Location was really nice, staff super friendly and helpful. We were driving 1700 miles with the uhaul, we were hoping to get one of the nicer uhauls not the in town rough ones. It had 90,000 miles on it and it ran rough. The interior was dirty with pop spilt everywhere and we ended up having to stop and buy windshield wipers for it because the ones on it were completely worn down and just kinda smeared the rain. We were unable to even see out!

Geoff M. en

Grado:

Everything was great. No improvement needed.

Brooke M. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

El cliente no dejó un comentario.

Terry T. en

Grado:

Hmmmmmm Hard to improve great service and quality equipment so maybe complimentary donuts and coffee. It was a seem less experience.

Lori N. en

Grado:

Excellent customer service!

Tristen G. en

Grado:

We received a call from an employee complaining about the lock on the back of the truck which was left there when we picked it up, and we were never told what to do with said lock. Also we tried dropping the truck off but it said we could not leave with the truck below a certain amount of gas without additional fees. We originally were okay with paying extra since we were tired from moving and didn’t want to take the truck to a gas station. We filed it up and returned the vehicle which again tried saying we didn’t have enough fuel yet it was in the green. After trying a few more times it finally let us leave it, but then stated we had to pay an extra fee for mileage/gas, even though we paid extra for gas. I’m quite upset with how the whole process went.

Muriel W. en

Grado:

The windshield was not properly cleaned, we had to drive when it was dark and it was very hard to see through the windshield, it was something on the inside and didn't rub off when we tried.

MIKE C. en

Grado:

everything was great. Super service!!

Irma J. en

Grado:

El cliente no dejó un comentario.

Jesus C. en

Grado:

El cliente no dejó un comentario.

Kurt S. en

Grado:

El cliente no dejó un comentario.

Jeffrey H. en

Grado:

Great staff made this rental experience hassle free!

Travis R. en

Grado:

El cliente no dejó un comentario.

Yolanda D. en

Grado:

El cliente no dejó un comentario.

Tina K. en

Grado:

The staff at Simply Storage/Uhaul was very gracious and courteous. What a great experience!

Jesse A. en

Grado:

El cliente no dejó un comentario.

mark J. en

Grado:

This location treated us right after uhaul Arvada did not have my reserved trailer. I was then directed to Evergreen only to have it not be there then drive back to Arvada uhaul for a bigger trailer. The Arvada uhaul did not have it when we went back. Then I met Ricco the GM who had 4 or 5 trailers that I originally reserved but wouldn't allow me to rent one. I was directed a third time to Simply Storage Arvada that not only had the trailer but the service was not stressful at all. Uhauls customer service needs to be given a wake up call and wise up. This was not only frustrating but to be redirected 3 times and still not get what I originally reserved or the upgrade is inexcusable.

steve D. en

Grado:

Access off of Sheridan and 58th could be better marked.

Allison F. en

Grado:

Can't think of a thing. Check out/in was quick and easy, and there were no unexpected charges. I couldn't have had a better experience.

Adam B. en

Grado:

El cliente no dejó un comentario.

Monika M. en

Grado:

Absolutely amazing staff!! Everybody was very friendly and helpful. (Also great coffee ??).

Jim T. en

Grado:

The customer service at this location is always terrific! The people are so nice and are willing to help anyway they can.

Micki C. en

Grado:

The customer service was efficient and outstanding.

Nicole C. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

Jeff was very helpful and he really cared about getting me on my way quickly.

Tina H. en

Grado:

Drop off location is fabulous. The truck has a small leak in the back someplace which I found after a rainstorm happened while emptying the truck and finding a small wet spot on the fabric of a bench. Other than that the truck ran well and the customer service at the drop off location was extraordinary!

William C. en

Grado:

El cliente no dejó un comentario.

Robin K. en

Grado:

El cliente no dejó un comentario.

Brenda C. en

Grado:

El cliente no dejó un comentario.

Linda P. en

Grado:

El cliente no dejó un comentario.

Jozianne M. en

Grado:

El cliente no dejó un comentario.

pepe H. en

Grado:

El cliente no dejó un comentario.

TREY O. en

Grado:

El cliente no dejó un comentario.

Len C. en

Grado:

El cliente no dejó un comentario.

Tommy A. en

Grado:

Got us in and out !!!!!

Dam N. en

Grado:

El cliente no dejó un comentario.

SHANTEL L. en

Grado:

El cliente no dejó un comentario.

en

Grado:

El cliente no dejó un comentario.

Michelle W. en

Grado:

Great Customer service, Thank you!

Bruce M. en

Grado:

El cliente no dejó un comentario.

Oliver S. en

Grado:

I went to three different locations before I got the 9’ Van because the centralized booking system was incorrect when I made the reservation. This cost me more due to distance and mileage.

Michael M. en

Grado:

Great spot, great service!

Christine Z. en

Grado:

Gosh I wish I had I own about this place when I was looking for storage units. Very clean and well maintained. Friendly and helpful staff. A great experience all around.

Carissa W. en

Grado:

El cliente no dejó un comentario.

Jeffrey G. en

Grado:

Staff was friendly & helpful. Convenient location...would definitely recommend this site for your rental needs!

Drew W. en

Grado:

I rented an 5x8 trailer a few days ahead. I was informed just hours before that they didn’t have it and was prepared to give me a 8x12. Since I rent a storage unit there they matched the price but by default was not prepared to do so. I am unspent that I didn’t get what I wanted and it was because I chose to pick up from a place I already do business from that the experience was saved.

Michael G. en

Grado:

Over the years I’ve used uhaul and storage a variety of times. This is the first time the location was clean, welcoming, friendly - seriously a very nice place. The people there were super nice too.

Denise S. en

Grado:

The staff here were exceptional. Very professional and helpful.

brian D. en

Grado:

El cliente no dejó un comentario.

Torrey C. en

Grado:

WE CONTINUE TO RENT FROM SIMPLE STORAGE BECAUSE THEY ARE AWESOME TO WORK WITH ;-)

Scott M. en

Grado:

Really Poor People skills. The U-Haul rental store is very poorly managed and no one had experience with the equipment, check out, and supplies.

tyler D. en

Grado:

Lights were shorting out and blowing my fuses constantly. I was charged over my estimated charge and was told insurance was a one time charge like it was on original recent and not per day. They tried to shorten my return time by 2 hours. Horrible experience. Probably Will never rent again and will warn other people about issues

Matthew K. en

Grado:

El cliente no dejó un comentario.

Emory D. en

Grado:

Great service

Eric F. en

Grado:

El cliente no dejó un comentario.

Blake M. en

Grado:

El cliente no dejó un comentario.

Veleda H. en

Grado:

I have rented trucks twice from this location and have been very pleased each time. The manager and employees are helpful and knowledgeable. Even when they are busy they keep things moving with a great attitude! Many thanks!

Terese C. en

Grado:

All vehicles should have room for at least 3 people to sit . Other than that it was great. Especially our leasing agent who tried very hard to accommodate our needs.

Ivo M. en

Grado:

Our truck was double-booked. I made my reservation the day before through a different U-Haul location who created the reservations through U-Hauls online system when she didn't have the truck we needed available at her location. I also followed the link in my confirmation email and logged in to U-Haul the morning of our rental to complete the rental info, (additional drivers, driver's license number, etc...) The other party had made their booking 5 days prior to their rental. The manager at Simply Storage did his best to find a workable solution for both parties, but could not provide the promised equipment to both of us. The other family ended up with a smaller truck and, consequently, had to make more trips, taking more time and requiring more miles, I'm assuming at their own expense. The manager at Simply Storage did not seem surprised by the problem, saying that this was a frequent occurrence. You are lucky, U-Haul, to have people like the manager at Simply Storage who was smart and professional enough to fix your mistakes for you. But shame on you for putting him in the position to have to do this. Figure out what is wrong with your online reservation system and get it fixed!!!

ronald O. en

Grado:

Great people helped a lot

Robert K. en

Grado:

El cliente no dejó un comentario.

CHRISTIAN B. en

Grado:

El cliente no dejó un comentario.

hazel B. en

Grado:

El cliente no dejó un comentario.

Kelly G. en

Grado:

Was originally scheduled to rent from the location at 6275 Wadsworth Blvd. Beware of a lady that works there that has long grayish hair, glasses, and wears a ball cap. She has to be the rudest, most abrasive person that works at uhaul. Should not be working with the public. All of the other people with uhaul were courteous and professional.

Brooke G. en

Grado:

El cliente no dejó un comentario.

Amanda C. en

Grado:

El cliente no dejó un comentario.

Joshua T. en

Grado:

Great customer service!!

Elizabeth F. en

Grado:

The U-Haul app doesn't work very well. It wouldn't let me upload any photos or progress to the next step during checkout, so after 20 minutes of trying to use the app and being on hold with U-Haul customer service for 10 minutes (no one ever picked up the phone), I gave up and took the van anyway.

CAMERON S. en

Grado:

fast and easy

PATRICIA C. en

Grado:

El cliente no dejó un comentario.

VINCENT D. en

Grado:

The staff was amazing and the office was clean and well kept. They even offer water, warm cookies and coffee.

Todd Z. en

Grado:

El cliente no dejó un comentario.

Sam M. en

Grado:

The person who "helped us" with the equipment knew nothing about hooking it up. We rented a truck with car trailer. He was clueless about everything. wanted to put the car on the trailer before attaching the trailer to the truck. Knew very little about the safety chains. Didn't know how to secure the car to the trailer. Didn't realize that the wheel cover on the trailer pivots down. I had to climb out the window to exit the car once I put the car on the trailer. Luckily I was able to figure out all of this as I have pulled a boat before. But if a customer didn't realize this then it could have been a disaster. The wheel girdle to the front driver side kept coming off and was likely broken. Each time I stopped for gas I had to redo it. Sam Marzo 630-243-9815

JASONSCOTT E. en

Grado:

Pleased with check in and the wife-husband team who owned the location.

Don T. en

Grado:

El cliente no dejó un comentario.

Don T. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

El cliente no dejó un comentario.

Matthew R. en

Grado:

El cliente no dejó un comentario.

Harold A. en

Grado:

El cliente no dejó un comentario.

PHILIP G. en

Grado:

treat every customer at that facility just exactly as you did me and everything will be great for business with no recommendations for improvement about any part of the experience....we were delighted & will recommend to anybody.

Jack N. en

Grado:

Customer service was great