Customer Reviews for Simply Self Storage
(U-Haul Neighborhood Dealer)

617 reviews

8211 Sea Island Way   Richmond, BC V6X2W3
(Truck Share 24/7)

(604) 214-8355

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    10 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed
  • 8/5/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(604) 214-8355

8211 Sea Island Way
Richmond, BC V6X2W3
(Truck Share 24/7)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    10 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed
  • 8/5/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Lot was too small to park the truck properly.

Alex Bepple 
Rating:
4.0

I will never ever recommend U-Haul to anyone ever! You should be ashamed of the service you have provided us!

Lance Roberts 
Rating:
3.0

Someone, apparently from the storage company, came out to say I couldn't return the Uhaul there even though that's where it was obtained. According to them, they had severed service with Uhaul. So, it was a peculiar drop-off experience and they had clearly over-stepped.by insisting I return elsewhere. Also, the amount charged at the end appears to be double what was expected, even with mileage factored in. This requires futher review of the invoice, but I feel Uhaul deliberately misleads the consumer on the true cost. I don't expect this to change, given that rental companies historically drag their feet or directly oppose meaningful reform. So, further government regulation seems in order, unless something changes voluntarily.

Tavis Ford 
Rating:
2.0

The pick up location i requested didnt have a truck for me. I had to drive out of my way and use more gas to pick up a truck in another city. What is the point of reservations???? The dolly i reserved was not available. I asked the staff member to call around to see if i could pick up a dolly at another location as was told no, there is no point because they wont reserve it so i should just drive around. The truck that i picked up also had a flat rear passenger tire that was not visible as it was the inside tire. I had to wait for 2 hours for roadside assistance. My uhual experience overall awful and i will be using penske the next tome i move.

Courtney Drury 
Rating:
2.0

Truck interior was not cleaned

Alen Pjanic 
Rating:
1.0

Customer did not leave a comment.

Anatoly Brusylovskiy 
Rating:
5.0

The only difficulty we ran into was the mobile phone booking confirmation and getting the code for the locker for the truck keys. Too many protocols and verifications. Need a bit simplified methods for self serve option. Everything else was just great no issues. thank you Uhaul staff.

Marty Cruze 
Rating:
1.0

You need to sort out your website. It shouldnt say I can do online check in then direct me to something that says "handover only". This put us behind schedule.

MARK MCNEILL 
Rating:
2.0

Worked a RUDE Felt like I was inconveniencing him

Joelle Bourne 
Rating:
5.0

excellent customer service, appreciated it

Konrad Karl 
Rating:
5.0

Customer did not leave a comment.

Tommy Tsang 
Rating:
3.0

Unhappy I was charged a $20 administration fee because of the required smartphone check in for an after hours drop-off. Despite the fact the vehicle was returned clean, fueled, and by the agreed time. I was not aware beforehand this was required on return, and the "share my location" on the web link would not work, just hang there.

Reginald Rozee 
Rating:
3.0

I never received my official breakdown receipt

Kimberly Merke 
Rating:
5.0

The man who helped us was very kind and knowledgeable

Jorin Doell 
Rating:
5.0

Friendly helpful service

Mike Baker 
Rating:
5.0

Excellent customer service

Konrad Karl 
Rating:
4.0

Customer did not leave a comment.

Man bong Ip 
Rating:
5.0

Mileage costs are way too high

Andrina Kelly 
Rating:
5.0

Customer did not leave a comment.

Joe Yiu Ming Lee 
Rating:
4.0

Customer did not leave a comment.

Daneet Skolnik 
Rating:
5.0

only issue was that the rental had to be picked up from a different location than anticipated. It's not sufficient to get 24hrs notice.

Janine Davies 
Rating:
4.0

The equipment was well maintained but not so clean. However, everything worked out just fine. There was an extra fee applied that should not have been debited, but the manager has already ordered the refund - which I am waiting from u-haul still.

NAYRA DAMASCENA 
Rating:
3.0

Train the staff better on how to use the software or get better software or hardware. It took us a whole hour of waiting for the lady to figure things out. And we were the only people there.

Theresa Hamilton 
Rating:
5.0

Fantastic service, everything went seamlessly!!

Randall Alexander 
Rating:
5.0

Customer did not leave a comment.

Konrad Karl 
Rating:
2.0

When collecting the car lot of delay because PUS device for cards was not working. I brought the car back 1 hour earlier (23 hours instead of 24) and employee Eric was okay but an U-Haul manager (white Toyota Camry hybrid / Asian looks) very rude and fully customer UNFRIENDLY. he locked the office door just when I wanted to enter and told me to phone his staff by the number on a sheet on that door. What a disaster.

Dirk Vanbeek 
Rating:
3.0

Was nice once I approached but I had to engage

Joelle Bourne 
Rating:
4.0

Customer did not leave a comment.

neil pollock 
Rating:
4.0

The truck was clean inside the cab and box. Outside was covered in bugs. Not really an issue but looks ugly.

clive mekeen 
Rating:
4.0

The front window was dirty. Lots of bugs and bird droppings. The cabin of the vehicle also smelt strongly of smoke.

Jason Dunbar 
Rating:
5.0

Truck was ready for me when I arrived and check in/out was quick and as quoted.

Wesley Parker 
Rating:
5.0

Friendly, knowledgeable, helpful. Thank you for greeting us with a smile, the guy helping around the office was so nice too ??

Stefanie Buhler 
Rating:
5.0

The truck had to ABS light on and the dealer was unaware.

Scott Sauer 
Rating:
4.0

Customer did not leave a comment.

Juan Jose Anes Rojas 
Rating:
4.0

Customer did not leave a comment.

Max Chernenkoff 
Rating:
5.0

Customer did not leave a comment.

GARY BAXENDALE 
Rating:
5.0

Customer did not leave a comment.

GARY BAXENDALE 
Rating:
3.0

Customer did not leave a comment.

MARILYN ROUGHLEY 
Rating:
3.0

Customer did not leave a comment.

David Lam 
Rating:
4.0

Customer did not leave a comment.

Cary Wong 
Rating:
5.0

Customer did not leave a comment.

WIlliam Goodsir 
Rating:
2.0

Your rep had no idea on how to process my reservation. The price I was charged was not the price I was quoted. Very disappointed!

Aly Daya 
Rating:
5.0

Customer did not leave a comment.

Seyyedhamid Rezazadeh 
Rating:
5.0

Customer did not leave a comment.

Antony Belcher 
Rating:
5.0

Lower mileage rates ;) Smooth sailing, great experience thanks.

EMMETT towner 
Rating:
4.0

You provived a truck exactly when needed. can't ask for better than that

Gleb Novokshanoff 
Rating:
5.0

Customer did not leave a comment.

Claude Gilbert 
Rating:
5.0

Great people nice and helpful

Raffy Salamatin 
Rating:
5.0

Excellent customer service provided by Armand.????

Seelan Karuna 
Rating:
3.0

Better understanding of insurance - cargo, driver etc. location wasn’t a u-haul location but storage company not a full U-Haul company. Any specific questions wouldn’t be answered by representative.

Irene Charney 
Rating:
3.0

I'd like to start by saying that U-Haul is a great service - it served the purpose of moving. However, I am dissatisfied with a number of thing and would like to request a call from a managing staff. I incurred unnecessary expenses due to unavailability of equipment I requested. Firstly, I ordered a 20 foot truck because of the amount of my belongings. I was given a 26 foot truck instead without any prior warning or a heads up. The 26 foot truck was far too big for my stuff so I had to purchase straps to secure my things in place. It was also inconvenient for loading and unloading. Secondly, the larger truck has a higher gas consumption so the management's decision to give me a larger truck cost me extra gas money. Lastly, I was charged for gas. When I picked up the truck, there was 226k to empty. When I dropped it off, there was 230k to empty. I don't believe I should have been charged. The extra charge day was caused by me having to clean the dirty truck and dealing with loading the truck on a busy street, the 6 feet make a difference. Please call me at 780-804-5442 to discuss my experience and a partial refund. Thank you.

Michael Marousek 
Rating:
3.0

Have more accessible parking for big trucks. We had to park our 26’ truck on the toad as there was no parking for a vehicle of that size in their parking lot

charmain philips 
Rating:
4.0

Very easy going and friendly.

Ray Lebel 
Rating:
5.0

Customer did not leave a comment.

Shih Hung Chang 
Rating:
5.0

Customer did not leave a comment.

Honor Almeida 
Rating:
5.0

Customer did not leave a comment.

Lorne Morrow 
Rating:
1.0

Bad customer service, rude, and not knowledgeable . I will never go to that location to rent again. The representative's attitude is so bad, he should explain to customers nicely. So rude!!!!!!!!!!!!!!!!!!!!. Dont judge people without listening to customer what was happening. I will never introduce any people to this location even though he said he was NICE enough not to charge the fuel. The fuel was a bit short. I bet now the overcharge part should offset the fuel. The representative yesterday hand wrote "no insurance cancelled" but now safemove was charged. He was SURE that ICBC does not cover for commercial vehicles, but ICBC does COVER. Be more knowledgeable and listen actively before challenging your customer.

Lai-Ki Lee 
Rating:
5.0

Customer did not leave a comment.

Robyn Izard 
Rating:
5.0

Customer did not leave a comment.

Nancy Ramirez 
Rating:
1.0

Very Rude managment

Shayne Colton 
Rating:
5.0

Customer did not leave a comment.

Kristin Smart 
Rating:
3.0

My advice to renters would be to come in during the week when the manager is there. He is excellent--friendly and helpful. Unlike the weekend staff I dealt with.

Donald Briard 
Rating:
5.0

Customer did not leave a comment.

Albert Abah 
Rating:
1.0

your office called the morning of my reservation and completely changed my pick up location, forcing me to drive 30 extra kilometers to and from the new pick up location. I'd recommend you to at least give some discount for future customers whenever that happens (it shouldn't though)

Ted Ferreira 
Rating:
3.0

fix the breaks.

Hollie Sones 
Rating:
5.0

Customer did not leave a comment.

Rick Gereluk 
Rating:
4.0

It was helpful to have an employee there as I was trying to connect to the Internet which was not working well. This made it hard to check in via mobile. Also, although I had received a phone call from a UHaul representative confirming my reservation, I did not have a truck assigned to me. This may be because I did not realize that I was supposed to do Express Check-In earlier than the day-of—I thought that was to be done when picking up the truck.

Rachel Wilkowski 
Rating:
4.0

Customer did not leave a comment.

John Taylor 
Rating:
4.0

Customer did not leave a comment.

Moayyad Ishaq 
Rating:
4.0

Customer did not leave a comment.

craig hallman 
Rating:
1.0

I told UHaul I didn't have a car, so I needed to pick up as close to my North Vancouver location as possible. I booked North Van pick up, I confirmed North Van pick up and Two days before my rental date, I confirmed this via phone and was 100% assured it would be a North Van pick up. 6pm the night before pick up I was notified that pick up would NOT be in North Van, but now it was at S.E. Marine Drive. I was assured that for the inconvenience, I would be refunded/discounted $75 on my rental rate, by the North Vancouver Manager. I have yet to see any refund or hear from anyone. So I then get up extra early and I take the sea bus, the train, and a bus to get to the S.E. Marine drive location. I make it and I am greeted by confused employees. So I take a seat and I wait, and wait. I am then informed that my truck is actually needing to be picked up in Richmond!!!!! I told them I don't have a vehicle, and I just spent 2 hours taking all forms of transit to get here and now I have to go all the way to richmond! ? OK, so I am told someone will drive me to the Richmond location. I wait, only to be told NO ONE can drive me to the Richmond location, they will call me a cab. I am insistent that they refund me for this cab ride and I'm assured they will. I get to the Richmond location, which isn't a Uhaul, but a small form of Uhaul, with an asshole at the helm. Even though I was paid in full weeks before for the rental, he tells me that he must call one of my friends to ensure that I am not a Terrorist and will in fact be using the truck to move with. I didn't want to hand out my friends information to a stranger, at which point he puts his hands together and says "Well I can not rent to you then, please step aside" and he looks at the guy waiting behind me. I wasn't having any of this, I'd just been to 3 friggen Uhaul's that morning, I had to cancel my movers because they were booked for 9am and I had to let them go, so now it was just me, a 5'4" inch woman who had to move my entire home alone. They had already made this the most inconvenient day of my life, and I wasn't about to be pushed aside because I might be a terrorist. I can get onboard with being careful who you rent trucks too, but the way this dude went about it, in an accusatory manner, and refusing to provide me with something I had already paid for well in advance, IN FULL, and had been all over hell and back to get it, and then him REFUSING TO RENT TO ME, seems very VERY unprofessional, and to top it off. He called the Uhaul GM and in his greeting he said "I have a woman here who is being very unreasonable and is upset" making me sound like the unreasonable one and not him, who was refusing to even look at me because I wouldn't hand over personal information of my friend. So I CAME UP WITH A SOLUTION FOR HIM TO DO HIS JOB, and I called my friend from my phone and handed my phone to him so they could speak. But I will not get over his accusatory and unprofessional demeanor, not

Tina Thompson 
Rating:
4.0

Customer did not leave a comment.

David Morrison 
Rating:
4.0

Customer did not leave a comment.

yee to 
Rating:
4.0

Double check to ensure the previous renter cleaned the vehicle appropriately.

Don Briard 
Rating:
5.0

Customer did not leave a comment.

Bern Magdanz 
Rating:
5.0

Customer did not leave a comment.

Guo Xian Heung 
Rating:
4.0

Clearer information about what the $15 insurance covers. I was not provided a policy. The agent indicated that it covered "everything" except damage to the roof of the vehicle and also suggested I call U-haul to inquire further about the insurance. I paid for the insurance based on the agent's oral information.

Andy Chow 
Rating:
5.0

Customer did not leave a comment.

Brian Porisky 
Rating:
4.0

Customer did not leave a comment.

peter chiu 
Rating:
4.0

Customer did not leave a comment.

David Henley 
Rating:
4.0

Customer did not leave a comment.

Wallace Chan 
Rating:
3.0

HI Customer service is awesome appreciated. Problem which i faced. There were water in the truck. I have to clean the water before puting my furniture in. May be because of water but not prefer it is UHAUL responsbility to provide clean truck. Secondly Uhaual should give facility to pickup and drop off facilities. I am moving from vancouver to burnaby but I would not able to get truck from vancouver and even wrost I have to drive back to richmond to drop truck which cause 35minutes driving and 15km (extra money) paid. My moving is done at 10:30 and I am done this drop off and reached home at 12 due to weather. If the weather is wrost (snow) how I can drive back in my car from richmond to burnaby (30 min at night)? I apreciated my reservation works fine and moving gose well but uhaul should improve this for customer satisfaction. Thanks, Taral

Taral Shah 
Rating:
1.0

1. Work processing was not good. 2. System service was terrible. 3. Not professional human power. 4. Only good thing is this kind of reviewing

james Han 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois Dubien 
Rating:
4.0

Very Good

Dean Golden 
Rating:
5.0

Customer did not leave a comment.

Regina Lopez 
Rating:
5.0

Excellent customer service.

Jessica Steele 
Rating:
2.0

It was way to far away from transit. I had to walk 15mins in the rain. The road didn’t have sidewalk so I had to walk in the mud and got splashed by passing cars. I had requested to pick up my rental at a different location but when they called me they didn’t seem to care that I had to travel futher and this location was inconvenient. I was driving this UHaul one way to another province. The tank was 3/8ths full. So not only was I behind in my packing due to having to travel futher to pick up my rental I also had to go fuel it. Simply Brutal

Michael Ferrada 
Rating:
3.0

Customer did not leave a comment.

Ida Keung 
Rating:
3.0

Customer did not leave a comment.

Melanie Matson 
Rating:
5.0

Customer did not leave a comment.

robert meister 
Rating:
5.0

Excellent friendly service, I'm a retuning customer and will continue to be one Thank you Eric

Nigel Matthews 
Rating:
5.0

Great service. Lady at the location was very friendly, helpful and quick.

Dmytro Korolevych 
Rating:
5.0

Customer did not leave a comment.

Jones Kwok 
Rating:
5.0

Great service, quick check in and out and friendly staff, especially Eric

Nigel Matthews 
Rating:
5.0

Good customer service

ROBERT REVOY 
Rating:
5.0

Nothing!! Rates could be a little lower - $128 for a quick 72 mile move is quite expensive. If 25% cheaper, I might use U-haul more often. What about doing a deal with Professional Engineers & Geoscientists of BC and offer us a discount like I get from Budget & Avis I rent Budget vehicles a lot!! Thanks for asking!

James Radford 
Rating:
5.0

At simply self storage keep doing what you are doing. Great experience!

Hector Alvarez-Vazquez 
Rating:
5.0

Customer did not leave a comment.

AEK SISAPHAIVONG 
Rating:
5.0

Great service, location and value Thank you Nigel

Nigel Matthews 
No reviews have been submitted for this location.

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