Customer Reviews for Simply Mediterranean Platters and Deli LLC
(U-Haul Neighborhood Dealer)

121 reviews

1155 Rte 23 S   Kinnelon, NJ 07405

(973) 850-4252

Office Hours

  • Mon-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(973) 850-4252

1155 Rte 23 S
Kinnelon, NJ 07405

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–7 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Milton Pelaez 
Rating:
4.0

I was happy with the service

Dolores Wright 
Rating:
5.0

Beyond easy and super nice

Jared Ruban 
Rating:
5.0

Quick and convenient. The staff was pleasant and helpful. Would recommend

Edward Zappile 
Rating:
4.0

The young lady that assisted us was wonderful. So polite and helpful. Our only issue was the interior of the vehicle had a very unpleasant smell.

Rayna Safi 
Rating:
3.0

Tell the customer that if they go over their estimated mileage that you gouge them for 1.99 a mile bad business done with UHaul. SHODDY

Robert Carney 
Rating:
5.0

The truck wasn’t there when requested, gave me a truck that was already on the lot and had sow and ice all over the truck As I drove down the highway, snow and ice was flying off the truck , very dangerous

Joe Kleinot 
Rating:
5.0

Customer did not leave a comment.

maura Casey 
Rating:
1.0

The lady was so nasty and unhelpful. She was very distracted chatting it up with another customer. I paid for a dolly in which was never even put in the truck and I was disrespected and overcharged. I will never rent a uhaul again.

AMBER GREENE 
Rating:
4.0

Customer did not leave a comment.

Lauryn James 
Rating:
3.0

Add a sign that says UHaul. It was at a gas station and if I didn't see the truck itn the lot I would not have known.

Anna Marie Oloughlin 
Rating:
5.0

Customer did not leave a comment.

Jonathan Kane 
Rating:
5.0

Customer did not leave a comment.

John Porcelli 
Rating:
4.0

Customer did not leave a comment.

Rod Rodriguez 
Rating:
5.0

Customer did not leave a comment.

George Smith 
Rating:
2.0

I requested moving blankets and hand truck. When I picked up the vehicle non of the supplies where in the truck. Went inside and was told hand truck in back of the building. One hand truck broken one worked..so I HAD TO GET THE HANDTRUCK AND PUT IN THE TRUCK AND TOLD NO MOVING BLANKETS. was told oh they didn't tell me about blankets. Meanwhile all of my emails said blankets and hand truck. So truck and material not there nor prepared. Very disappointing. Have had much better service prior usage of uhaul.

Scott Kane 
Rating:
3.0

The mobile checking in was horrible. It took forever. I had to take the headshot picture several times before it got accepted. Verifying an additional contact was horrible because my wife and friend don't accept calls from unknown numbers. I'm never doing mobile check in again.

David Samuel 
Rating:
5.0

Need to ad a sign visible on the street

ROBERT BURA 
Rating:
3.0

I rented a truck from the Kinnelon NJ location in the summer. After driving the truck off the lot and getting home, I was called and asked to return the truck because they gave me the wrong one. No credit or consideration was given for my inconvenience due to their error, even after I asked. Never mind that I had to begin packing the truck so I could drive it to Virginia. I drove it to my destination and returned it a day early because I was done with it. I inquired about partial discount, not just for returning it early but also because of the previous inconvenience. I called the national U-Haul, who then passed my request to the store where I rented. They offered me this: keep the truck and extra day for no charge. That is no help, I was done with the truck. I asked about a token discount - I spent over a thousand dollars, could they refund a small percentage as a gesture of goodwill? While I understand that there is no obligation to credit me for returning it early or even for my inconvenience at pickup, but I also understand that consideration for customers goes a long way. The rental was fine. But if I have another option available, I would go elsewhere before renting from here again.

Rich Luttenberger 
Rating:
5.0

Gentlemen was very helpful and informed me when the I tried backing up the trailer it wasn't connected properly.

John albanese 
Rating:
4.0

The staff was very willing and accomodating. The 9' Cargo Van I rented was in very good condition as it was almost new with only 7300 miles. The only issue was the front floor mats were covered in mud. No one cleaned it since that had happened.

Gregory Wroclawski 
Rating:
3.0

The place is actually called fuel 4, Kinnelon market

James Pantelopoulos 
Rating:
5.0

The uhaul company changed my reservation time and they comepensates telling me they will only charge me 99 cents a mile for Saturday and they DID NOT? They charged me $1.99 and I called to complain and discuss and no one has gotten back to me so I’m very disappointed. I will not use uhaul ever again Dior to they lied to me

Eileen Restaino 
Rating:
5.0

Great customer service very friendly they offered me coffee on the house I can’t ask for any better service

Ibrham Feras 
Rating:
4.0

Actual van pick up and drop times recorded by rental location that appeared in my final invoice were incorrect.

John Harris 
Rating:
5.0

Customer did not leave a comment.

Hector Garcia 
Rating:
5.0

Service was excellent ! Smooth move Jessica took care of us very friendly and helpful. Thank you very much

Jessica Bartosiewicz 
Rating:
4.0

Customer did not leave a comment.

ken kruta 
Rating:
5.0

Customer did not leave a comment.

Lisa Mardo 
Rating:
4.0

The truck was there and ready , but we were told someone would be returning it until 2:00 No one had rented it we could have used it in the morning instead of waiting all day. Other then that all good.

Robert Wagner Jr 
Rating:
5.0

Customer did not leave a comment.

Mario Lobo 
Rating:
5.0

Customer did not leave a comment.

Alex Sherman 
Rating:
3.0

Cargo van had dirt inside the back portion but was otherwise clean. The person who checked me in gave false information so be careful to only ask Uhaul directly as you met get extra charges. She also gave me attitude after I got my bill and saw the extra charges and said she was only a 3rd party so not to complain to her but she is the one who gave me bad info.

Komal Aldridge 
Rating:
4.0

Customer did not leave a comment.

Nicholas Dagnilli 
Rating:
5.0

Customer did not leave a comment.

Jorge Fiallo 
Rating:
1.0

I rented a 15-foot truck at the 1155 Rte. 23, Kinnelon location. Fuel tank was 7/16 full. I drove it a total of 20 miles. It was late at night when I returned it without gassing it up. When I got my invoice, it showed that it was returned with less than 1/8 of a tank. I was billed $75 for 15 gallons of gas (again, a 20 mile total trip for a 1.3 MPG average), and a $30 service fee since they said it was under 1/8 of a tank. Fortunately, when I dropped off the truck I took a picture showing the odometer and fuel gauge, showing that the tank was more than 1/4 full. I called customer service who were very helpful and I am expecting a $70 refund.

Tom Hackett 
Rating:
5.0

Customer did not leave a comment.

Bruce Ackerman 
Rating:
2.0

Customer did not leave a comment.

Maher Mchirgui 
Rating:
5.0

very good customer service

Joann Rolon Proctor 
Rating:
3.0

Customer did not leave a comment.

ROBERT PENOLA 
Rating:
1.0

The worst experience ever this place is bad bad bad. This location should be shutdown due to very poor customer service. The lady behind the counter, is racist. and started calling me names. She is rude and unprofessional. I will never recommend it to anyone or do business again with this place.

SHOUKRI MIGLAA 
Rating:
1.0

I asked to waive the insurance and they charged me anyways.

jennifer malko 
Rating:
5.0

Was all good

Paul Cannarella 
Rating:
5.0

Customer did not leave a comment.

Andrew Wisnovsky 
Rating:
5.0

Customer did not leave a comment.

Thomas SOKOLIK 
Rating:
5.0

Customer did not leave a comment.

G Govindaraju 
Rating:
4.0

Customer did not leave a comment.

Edward Sees 
Rating:
4.0

I think your phone customer care should be able to help better. Was pour experience. I am Happy it was close by and I was able to speak to someone that was able to help at Simply Mediterranean. It also didn’t help however uhaul received my information it was all wrong, so I never was updated on anything

Michael Calamari 
Rating:
5.0

Customer did not leave a comment.

David Pesce 
Rating:
5.0

The person who took care of me was very knowledgeable and courteous to me

anne obney 
Rating:
5.0

Customer did not leave a comment.

David Pesce 
Rating:
5.0

Customer did not leave a comment.

JONATHANR KANE 
Rating:
5.0

Customer did not leave a comment.

Jeremias Santiago 
Rating:
3.0

Customer did not leave a comment.

Thomas Picciochi 
Rating:
5.0

Customer did not leave a comment.

Lawrence Polay 
Rating:
1.0

The location was changed from Montville to Kinnelon which by itself is not a big deal. It was not ideal to find out when I arrived that ere was no appliance had truck and regular hand truck included, as originally ordered.

John Ravenelle 
Rating:
2.0

Trailer had a flat tire and station attendant was not able to help attach trailer to vehicle.

Donald Warren 
Rating:
5.0

NOTHING TO.IMPROVE. Mohammed and Star where super Professional. Mohammed was involved in making sure we got our services rendered right away by hopping on the line for us with Customer service and getting us in and out in no time. Thanks Guys! God Bless.

CHRISTIAN CONSTANTE 
Rating:
5.0

I have to say I was apprehensive about renting here since I read some negative reviews. But I decided to take a "chance". As a small business owner myself I know receiving negative reviews early in your business can be devastating. Everything turned out fine. Wasn't overcharged. In fact, the rep helped me with a reservation error and gave me some tips. All in all very pleased and would come back.

PHILOS KIM 
Rating:
5.0

Everything was great

EDWIN QUINONES 
Rating:
3.0

This location is actually a smoke shop and gas station. Seems like an odd combination for U-haul pick up.

David Marshall 
Rating:
2.0

My pick up location was changed as I was approaching the location i picked when making the reservation. The truck was damaged, out of oil, and had issues with the power steering. Furthermore the new pickup location was WAY out of the way for me and as a result i had to drive more than the allotted miles and incurred addition charges for the extra miles. I never approved the change in location and am very frustrated that as a result i had to pay extra. I chose the original pick up location for a reason and I should have been consulted before my reservation was changed.

Sara Galloway 
Rating:
3.0

Customer did not leave a comment.

Shirley Henderson 
Rating:
3.0

The truck had a lot of damage and graffiti all over it. It drove well but the engine seemed to have a few issues and the oil light came on for a few seconds for no reason. The truck served it purpose but it was not clean looking and had seen some abuse and was not well maintained. The facility was quick in processing the pick up and return. The only reason I would not recommend the location was due to the condition of the equipment. I know it rotates but Uhaul needs to do a better job in reviewing its inventory.

Christian Fuehrer 
Rating:
4.0

Customer did not leave a comment.

Daphne GregoryThomas 
Rating:
4.0

Very satisfied , truck was clean , all worked well I would like to know what final invoice was Thought getting an e mail

robert sokoloff 
Rating:
4.0

This is a "business partner" and not a u-haul location> U Haul's process had the attendant start the pickup process at 11:20AM setting our return time at that 2 days later. When other non-u-haul customers came in, they interrupted the u-haul process. It took about 45 minutes of my rental time before the process was complete and the attendant checked the trailer hookup so we could leave. Part of the time delay was getting the moving blanket amount correct which should not have been on my rental time. The time should start when we can leave the location not when the attendant starts the signout process.

Robert semelsberger 
Rating:
1.0

Worst experience I ever had with a U-Haul location.

Miguel Alvarado 
Rating:
1.0

again i had to use my car scissor jack and kick it out from under the trailer tongue to drop the trailer. No one was there to help me during normal hours. only one person manning the check out in a mini mart.

Rick Keister 
Rating:
2.0

Good device

luis GUELGUA 
Rating:
3.0

Customer did not leave a comment.

Rajiv Khosla 
Rating:
3.0

Rented two different vehicles, and each one had tire pressure lights on.

Sebastian Sobczyk 
Rating:
4.0

missing lights For the trailer, dirty trailer

Iurii Lisovskyi 
Rating:
2.0

The truck had trash in the cab and in the box that we cleaned up. The person at the counter didn’t seem to know what he was doing and had to ask us to go out to the truck and back more than once, and he did the entire thing with someone over the phone which felt odd. We also rented an appliance handcart online when it offered it to us since were moving a fridge, but they didn’t have any appliance handcarts, they did offer us a regular handcart, however. Drop off was just as challenging as pick up. Overall, we got done what we needed to get done, but it was particularly pleasant.

Joey Elfanbaum 
Rating:
3.0

Have all information verified before getting there. I checked in and it said I was all set. Then when I go to get the truck it asks me to submit pictures of my license and alternate contacts that need to be verified so I stood around waiting for 20 minutes for the verification. This should be done beforehand.

Matthew Parker 
Rating:
5.0

Customer did not leave a comment.

Susan Govlick 
Rating:
4.0

This take a while to rent the truck verification.

Charan Kalsi 
Rating:
3.0

Customer did not leave a comment.

Jill Speranza 
Rating:
1.0

Owners were very nasty and didn’t provide good Service. I rented a small van and they give me a different one which I got a discount but took twice for gasoline . Never again

Junnior Zegarra 
Rating:
5.0

The guy who helped us very Polite and very helpful and nice person very clean place and fast service

Ahmad Jamhour 
Rating:
3.0

Customer did not leave a comment.

Dieter Schmidt 
Rating:
5.0

Customer did not leave a comment.

David Gigante 
Rating:
5.0

Customer did not leave a comment.

Troy Dumaresq 
Rating:
3.0

We dropped off the trailer and spoke to no one.

Michelle Spiridakis 
Rating:
3.0

They gave me it with completely empty tank

Moshe Handler 
Rating:
5.0

the lady at the store was very professional and dedicated

Daniel Navarro 
Rating:
5.0

Absolutely nothing- you guys were great!

Stacey Koeppen 
Rating:
4.0

Customer did not leave a comment.

DANIEL ROBBINS 
Rating:
3.0

Properly charge customers, I has charged double

David Azcona 
Rating:
4.0

Customer did not leave a comment.

Walter Heinemann 
Rating:
4.0

Customer did not leave a comment.

Lawrence Knight 
Rating:
3.0

Customer did not leave a comment.

Stanley Mroz 
Rating:
3.0

Customer did not leave a comment.

Jeanbapti Gauthier 
Rating:
2.0

Hard to find no signs so u drive right past it

DOMINIQUE SKYLER 
Rating:
2.0

Truck had garbage in the door bins. The interior was covered in dust and grime. Strong smell of smoke in the cabin, had to leave the windows down to air it out for days.

Victor Kaiser-Pendergrast 
Rating:
1.0

$1.99 a mile is outrageous price, for a veteran and a senior citizen to have to pay. Wholly dissatisfied.

JOSEPH FRANOLICH 
Rating:
3.0

Offer some kind of paper receipt or at least tell customers what they are paying.

Cheryl Munroe 
Rating:
2.0

The vehicle had a lot of ash in it and smelled like cigarettes. It took almost 25 minutes to finish getting the keys for the vehicle because the person who was giving us the keys at the pick up location kept getting distracted.

Alyssa Ugrovics 
Rating:
5.0

Customer did not leave a comment.

Donges Brant 
Rating:
5.0

Customer did not leave a comment.

Ancil Ward 
No reviews have been submitted for this location.

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