I have used Uhaul multiple times before and was always satisfied with the overall experience. This time it was awful. I was told the location would be open until noon on Saturday. I showed at 11:30a and no one was there. I wasted a whole hour on the phone, creating a uhaul account, and doing the mobile check in. It shouldn't have take this long but the website wouldn't pick up my location and I was on hold forever to get my location â€˜pushed'. I had to pay movers while they waited for me, and then I was charged $20 for returning the uhaul after hours? This is strange as I have done so multiple times before and was never charged this fee. I was told I wouldn't be charged. Disappointed with the whole experience.Maria N.
Customer Reviews for Simply Australian Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i was surprised that i got charged for 2 gallons of gas. I put gas in it a 1/4 mile up the road right before i took the truck back. It is what it isKathleen H.
Friendly and very helpful. Helped save me some time in finding a better closer drop off facility.WESLEY B.
Customer did not leave a comment.KATHRYN K.
Customer did not leave a comment.Gary B.
Area too small for a 26 foot truck.LEO S.
There's really nothing to improve. Everything went better than expected and every human I interacted with was kind, professional, and helpful.MICHAEL S.
Customer did not leave a comment.MARY T.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Ron W.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.aravind B.
Customer did not leave a comment.Austin E.
Customer did not leave a comment.Julian H.
Customer did not leave a comment.JOHN O.
Husband stated the back tires are low on treadCameron D.
They are great examples of how to serve customers !!!FERENC L.
The pick up location was great and close to our destination. The gentlemen was very helpful and considerate. Everything was great. There is nothing to approve.RICHARD W.
The front right bumper had a scrap that showed white paint. This was on the truck when I picked it up. Since I picked it up after hours when the store was closed, I wasn't able to discuss with the store. I drove this truck from the location to my home, parked it in my driveway, and then returned it back to the store today. I was never in a place that someone could have ran into me and I never pulled into any place where this would have happened. I drove 6 miles to my house on the main roads, parked it in driveway, and returned on the same main roads. This paint scrap on the bumper should have been documented prior to me picking the truck up and some notification left in the truck so that I am not called in to question upon returning of the truck. I didn't cause this paint scrap on the bumper.Rodney V.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.David N.
Customer did not leave a comment.Edwin J.
Customer did not leave a comment.Sunhy W.
Customer did not leave a comment.Amos M.
Customer did not leave a comment.Robert S.
Great customer service. The owners are professional and courteous. I will definitely recommend to other people.STEPHEN R.
Customer did not leave a comment.Ronald G.
Customer did not leave a comment.KIMBALL J.
Customer did not leave a comment.mary T.
Customer did not leave a comment.MICHAEL N.
The Person at desk(forgot to ask him name) was excellent at service. We were warmly greeted by the staff and it was a very pleasant experience. Thankyou.JelinJenifer D.
Location was great. Android app was NOT great. It would not upload photos for mobile return properly. DID NOT finish. Waited entirely too long for customer service.Mark H.
Thank you for helping me in a pinch!susan C.
Customer did not leave a comment.MELISSA V.
Unacceptable customer service and implementation. To be clear I had ZERO issues with the pick up and drop off location's staff (John's Market & Simply Australian). The issue is that the Grand Rapids, MI U-Haul office calls me LESS THAN 24 hours before my scheduled pick up time to inform me there we no trucks available. My reservation had been placed for over 2 weeks and less than 24 hours before I'm scheduled to move is when they choose to call and alert me of this issue!? Unacceptable. Completely and utterly. I then need to drive over 80 miles (1 hour and 50 minutes) to Twin Lake, MI and back to receive a truck. No compensation for the gas needed to get to back to current resident. I understand there may be shortages of trucks and staff but I'm genuinely curious as to how U-Haul decides who draws the short straw in situations like these. I know for a fact everyone who placed a reservation AFTER July 10th did not get screwed like I did. I cannot stress enough how inconvenient it is to have an issue like this occur before moving their entire life to a new location hundreds of miles away. Are you not using a system that allows staff and managers to see current inventory of trucks? How can an error like this happen? Or is it simply an issue of purposely overbooking a commodity that you know is in high demand to line your own pockets. Whatever the case may be I can tell you with certainty I will not be using this company for anything in the future.Connor L.
Customer did not leave a comment.SCOTT G.
Horrible appArchit D.
Customer did not leave a comment.Paul B.
Great customer service. Would use UHaul and this location again without question.John C.
Customer did not leave a comment.Vincent M.
Very friendly to work withLINDA V.
Customer did not leave a comment.Robert C.
I was charged an additional $5 but was not given an explanation why. Please adviseKathleen P.
Customer did not leave a comment.MOLLY S.
Customer did not leave a comment.Ragavendran S.
I requested a different pick up place. But apparently they did not have the size equipment I needed. So I had to go to a different location. The price was 26 dollars more than I was originally was going to pay. Plus it was a half hour from our house. The drop off location was also along way. There was a closer location. I m glad we did not go over our allotted miles.VIRGENA W.
Customer did not leave a comment.OSCAR R.
Customer did not leave a comment.JOAO CARLOS R.
Great service!MI S.
Customer did not leave a comment.Michael B.
Rented a 26' truck and the vibration was horrendous making the 250 mile trip on the highway grueling. My ribs were sore.Vicky B.
Customer did not leave a comment.TAMMY S.
Customer did not leave a comment.DIANE C.
Unbelievable service. You do not have a better location. Fantastic people!!!MARK N.
Not a thing unless you want to go with me and help me load and unloadGARY K.
Glad to know this place is here for future rentals. Was not aware of it before.CHRISTOPHER W.
I wasn't happy with my experience this time. The charges were excessive for a 3 hour van rental to move a dresser. There never was a dolly in the van that I was charged $14.00 for and I noted that on my return and was still charged.Laura L.
Difficult to find.KYLE B.
Great location for after hours. Plenty of parking and not much traffic.Benjamin B.
It took me 12 minutes to get an approval after I went through all the processes online. It just seems a little too long. I'm not sure why it took that long but I rented a van from this location before and it took a similar amount of time. You would think you'd be able to get an approval within a minute or two. Other than that this location and the vans I've rented are great.Stephen R.
Whole experience was great. Thanks for letting me do the registration on-line so it was easy to pick up.Kimberly H.
Customer did not leave a comment.RONALD K.
Customer did not leave a comment.ERICA M.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.ANTHONY C.
Advise it takes 30 min to check in virtually as personnel are not available on Sunday's. Customer service was wonderful in adjusting for this issue in my case.Tiffany D.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.KURT W.
I love that you offer labor on your site. Trying to pay the Labor was really hard. Making that easier would be very helpful.Mark H.
Customer did not leave a comment.Chad S.
Customer did not leave a comment.Mike P.
Customer did not leave a comment.ARTHUR M.
We really didn't think the truck had been cleaned, there was trash left in the truckSTEPHEN S.
Nice guy, very efficient.mark M.
Very easy to deal with for pickupBrian M.
At the time I chose to pick up uhal requested the documents to approve my reservation. Why don't you ask for it first? It took almost one hour to get approved. One hour of the time I rented was sending documents you could have requested before.Jeferson N.
Customer did not leave a comment.Jimmy H.
Very efficient!Ed M.
Customer did not leave a comment.David W.
Customer did not leave a comment.Dharmin P.
Always easy transaction. Love the owners of location.Constance G.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Dennis F.
Customer did not leave a comment.Arafat A.
Customer did not leave a comment.Eric K.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Shannon B.
Customer did not leave a comment.Filemon N.
Customer did not leave a comment.Timothy S.
Return process frustrating. Took 40 mins to check back in. Finally had to call phone number and got the help I needed. It would not recognize my IPhone location which was at the drop off point. She did a great job trying to help.Dan C.
Customer did not leave a comment.Lois J.
Well run company. No waiting.Dan P.
Customer did not leave a comment.Kaitlin N.
Customer did not leave a comment.Suraj G.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.MAJED A.
Customer did not leave a comment.Kevin M.