They were very friendly and helpful. Gave me great advice on moving out! Would recommend them and use them again.Mary K. | Overall Experience
Customer Reviews for Simple Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Rented a trailer. Was told the price of $28. Next day I get my receipt emailed to me for $48. Was charged a $20 after hours fee when I returned the trailer an hour after renting it. The guy tells me that he charged me because I didn't put the trailer back in the exact spot I picked it up from so he had to move it which warrants a charge that I was not informed of at all ahead of time. Total fraud stuff and he makes all kinds of excuses on the phone why it's my fault when he gave no indication of any additional charges. If I had known then i would have brought some chalk to make sure I returned it in the exact spot. Terrible customer service. Will be disputing the chargeDAVID L.
Didn't check the truck in. I got calls from another location looking for the truck.AUSTIN KYLE A.
Thanks Clint. Always sincerely friendlydebra g. | Overall Experience
Everything was on time and ready to go. Good service!JOHN N.
Staff at Battlefield Parkway were Awesome to do business with!JOSEPH O.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.Jerri T. | Overall Experience
El cliente no dejó un comentario.Christian C.
El cliente no dejó un comentario.Shelly U. | Overall Experience
The customer service was GREAT! The lady who helped us was super gracious! We booked for online pickup and it would not let us check in online, and she got us squared away very quickly :)Zach H.
Im a disabled veteran. The young man refused to hook up my trailer. He said "Im not doing that my back is sore." His office smelled like an incense warehouse and his inability to hold a coherent conversation makes me believe he needs urinalysis. Oh and the door was locked during business hours. I will never use this location again.George K.
The air conditioner didn't work in the truck we rented. Other than that it was great.Lauryn M.
The gentleman was very rude and acted like I was bothering him. Rushed me and didnt seem interested in answering my questions. Will never pick up there again.CHRISTY T.
El cliente no dejó un comentario.E W.
El cliente no dejó un comentario.Tamara S.
Tried to over charge me MANY times. I will never use uhaul again.Tennyson D.
Contract said it had half a tank of fuel. By the time I realized it only had 1/4. Went to pick up rental and the guy was late.STEPHEN P.
El cliente no dejó un comentario.Tim C.
Sales rep was rude and disrespectful. Had an arrogance about him, it appeared I was a burden to him. Just to do business.Richard W.
El cliente no dejó un comentario.Felicia Y.
El cliente no dejó un comentario.Michael M.
Everything is fine and good customer relationJULIAN I.
El cliente no dejó un comentario.BRENDA S.
The manager of the location was rude from the 1st phone call all the way to drop off. If I wouldn't have been in need of a truck to move I would have sold all my possessions online and lived in a tent outside, and will definitely do that again before I ever deal with that location or that Manager again.DONALD B.
Your associate was super helpful and nice Saturday when I pick it up and return it.Marianne W.
Service was outstanding!Elizabeth K.
El cliente no dejó un comentario.DUY N.
Answer the phoneTIMOTHY R.
Very nice lady working. Easy return. No issues or complaints with the location. Excellent!Jennifer S.
El cliente no dejó un comentario.JASON M.
Nothing. Workers were very friendly, knew exactly what they were doing. The process was fast and out the door.Michael E.
El cliente no dejó un comentario.Susan B.
El cliente no dejó un comentario.CAROLE H.
El cliente no dejó un comentario.Austin W.
El cliente no dejó un comentario.Dain L.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Megan W.
El cliente no dejó un comentario.Chris S.
El cliente no dejó un comentario.Hunter T.
Agent was rudeBRIAN M.
Get a new employee who actually wants to be at work and not a jerk!Virginia R.
The equipment we rented wasn't available. We were charged extra for what was available, made to drive to a second location for pick up and a third location to drop off.Curt R.
El cliente no dejó un comentario.Rachel N.
El cliente no dejó un comentario.Randy P.
Customer service was horrendous. Very rude.ANDREW M.
CLINTS THE BESTTE'EA R.
Clint is the man! Thanks for the swift and convivial serviceCASEY Y.
El cliente no dejó un comentario.Scott W.
Terrible experience. Office person, Clint, was awful to deal with. He made zero effort to help with our reservation, and continually made it clear we were an inconvenience to him. There was a mismatch with our zip code (Clint typed it in wrong apparently) and our bank refused the charge. While we were on the phone getting it unlocked, Clint told us to hurry up because he wanted to take his lunch. When Clint wouldn't help us rent a truck in person, we booked online for immediate pickup at this location. While we were booking, Clint locked us out of the office, then left. Once our reservation was booked, Clint refused to give us the keys saying "I won't do an online booking." We asked if a manager or owner were available, and Clint refused to get anyone else saying, "I decide what happens on this property." The whole experience felt like we had to force Clint to do business with us. Definitely won't be using this location ever again. Clint is poison to this location and a poor representative if the national uhaul brand. Truck was filthy--debris in the back, and dog hair packed in the cab. AC won't blow through vents.=. NBD for what we had to move, but could be a terrible experience if someone has a cross-country move.Daniel L.
Guy working just said park it over there and leave the key in the box.Talmadge F.
Clint was informative, articulate, and kind. ¡Gracias!CASEY Y.
The description online says it's a 6 x 12 trailer with ramp. But the rear entry is less than 5 feet. I rented the trailer only to find out I could not use it because of lesser width at rear gate. So basically I paid $45 for a trailer I was not able to use.Michael H.
El cliente no dejó un comentario.Pramod P.
I have rented from this location several times but I will never rent from this location again. The guy was a complete prick. He asked what my street number was and I asked him for which street and he raised his voice and said â€œI NEED YOUR ADDRESSâ€ I asked for which address and he just screamed at me â€œ I NEED YOUR ADDRESSâ€ I don't know if he's talking about my physical address, my business address or the place I'm staying at in that area. He was so rude. Just because he knows everything about renting U-Hauls doesn't give him the right to disrespect me. He also purposely waited an hour and a half to check in my U-Haul so I got charged for an extra day. Again, I will never rent from this location again.Chaz R.
El cliente no dejó un comentario.Jayne S.
El cliente no dejó un comentario.PAUL H.
There was mud on the driver side floor. When we opened the back to load it there was an overwhelming smell of cat urine. My husband is allergic to cats and his eyes swelled and he had a hard time breathing.Eric S.
El cliente no dejó un comentario.Debroah M.
El cliente no dejó un comentario.Charlotte G.
El cliente no dejó un comentario.Makenzie C.
The location we returned this truck to is fraudulently representing the state of the returned truck and charging us an additional $49.50. They are claiming we did not return the truck full of gas, resulting in a charge of $19.50. I personally filled the tank at a filling station less than 2 miles from the drop off location. I then drive straight to the drop off location. It is physically impossible that I used 8 gallons of gas from the station to the location. They are also charging $30 for cleaning, however my wife cleaned the cab and box completely prior to returning the truck. We returned it in better condition than we found it upon pickup. I have rented from Uhaul numerous, times and have familythat run a Uhaul location, and have never been cheated by a location before this attempt at fraud.STEPHEN R.