Customer Reviews for Simple Storage of Gaffney
(U-Haul Neighborhood Dealer)

Rating:

5.0

I will definitely recommend this location. They really know the meaning of patience, integrity, and great customer service.

Rating:

3.0

We got what we needed, but very few trucks are ever available.

Rating:

3.0

I don't typically have an issue. But this time, due to the negligence of one of your contractors. I did. I was told I was paying for something I did NOT receive. I got stuck in the mud and couldn't get out. I was charged $144 because you guys refused service. Something you KNEW to put on. Something you TOLD ME I had. Until I NEEDED it. If I got a flat tire or if I got stuck in mud or snow. Et al. Everything was supposed to be covered. It wasn't. I am extremely displeased!!!

Rating:

5.0

Very thoughtfully and polite staff.

Rating:

5.0

Customer service was AA+ at pick up location, and after hours drop off was easy. However, the truck was not in good condition. NO heat in truck (was already 40 minutes away when realized, and on time crunch so could not turn back) It was a very rainy and chilly day. Made for a very cold and uncomfortable 8 hours after getting rained on while moving and having to spend the rest of trip wet and cold with no heat. While the truck was not very old the transmission was whining and clunking, struggled to shift and accelerate on hwy even with no load.

Rating:

5.0

Everything was great

Rating:

5.0

Only complaint I have the truck ran like crap. It needed new brakes and the suspension was shot. The motor surges and cuts back while it idles.

Rating:

5.0

More volume to chose from

Rating:

5.0

The truck sounded like it was coming apart. The suspension could not absorb even the smallest bumps on the road. I rented a Penske a when I moved from NYC to Georgia and again Penske for a multi state move. No problems and a smooth ride with 26’ trucks. This U-Haul was 10’ and felt very uncomfortable. The fuel gauge seemed to be off.

Rating:

5.0

Fast service

Rating:

5.0

Make sure they have the right equipment in the truck.

Rating:

5.0

It would be awesome if the driver seat moved up an down, for us short folks. Just a recommendation.

Rating:

5.0

The nice guy who I spoke with and conducted business with that Saturday was absolutely a great guy he was just so happy to help Great Customer Service at the Uhaul place in Gaffney SC on Floyd Baker Boulevard.

Rating:

3.0

The first part of the rental went well. The driver got 2/3rds of the way to his destination and the A/C quit working in the truck. It was one of the hottest days of the summer. Also the engine a had a miss and ran somewhat rough. With the truck loaded it was hard to keep it in between the lines. It wandered quite a bit. On his return trip he stopped for fuel and the truck would not start back up leading to more aggravation. After many tries he got it to start and return to our shop. We dropped the truck back off at the office and I explained the issues and asked for a discount on the mileage. The associate stated he could not do that. He gave me a number to call and explain. I called several times with no answer and no return calls. I will not recommend this location and will not be renting U-Haul again.

Rating:

5.0

A good experience

Rating:

5.0

The truck vibrated on the interstate at highway speeds. Id say just make sure all maintenance is completed to make sure vehicles are mechanically sound before renting out, especially for prices paid for renting them.

Rating:

5.0

Everything was very satisfying to me

Rating:

4.0

Fast and easy, friendly service

Rating:

1.0

N/A

Rating:

5.0

Always super friendly, quick and accurate. These guys are our one stop shop for everything U-Haul for our moving needs. Simple Storage is a business we go out of our way to patronize because they always have the equipment we need available and at extremely reasonable prices.

Rating:

4.0

Overall good experience! The interior of the truck I rented was dirty. It wasn't horrible, but wiping down the seats and dash wouldn't hurt. An advertised $19.00 rental turned out to be $70. The location and personnel were great.

Rating:

4.0

Very helpful and friendly.

Rating:

5.0

Took no time to check the truck in. Quick and easy.

Rating:

5.0

A1

Rating:

1.0

Not damage my car that I left in the parking lot.

Rating:

3.0

we left a quarter tank more of gas in the truck when we returned it than was in it when we picked it up and that was not taken into consideration and taken off the final cost of the mileage.. it’s ridiculous

Rating:

3.0

The truck I rented struggled even when empty. Seemed like it was in desperate need of a tune-up. It had almost no breaks. The seat was worn to the point that I sunk so far into it I could barely see over steering wheel. Then AFTER I paid my bill, which was $700, U-Haul placed a $300 hold on my bank account and neither the local branch nor customer service could tell me why. Note, this was AFTER my bill had been paid and processed by my bank.

Rating:

1.0

Inconvenience the first night couldn’t use the U-Haul due to the lock

Rating:

2.0

I called the Gaffney U-Haul for a truck and get a text saying that I needed to go to Spartanburg to get the truck. The Spartanburg U-Haul didn't have the keys for any of the trucks. A store employee had to drive me in their personal vehicle to Gaffney where they said that they had a truck. Very unprofessional and the worse rental experience I've ever had!!

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

Good place if you need to use a U-Haul

Rating:

5.0

Derrick did an excellent job with the rental! Very much appreciated! The system was giving him a hard time, but he was able to get the transaction completed and the rental on its way! Much appreciated

Rating:

3.0

let customers know up front that the insurance is "required" since I was told that even in an accident that wasn't my fault I had to pay for the trailer

Rating:

5.0

This location was excellent. Accidentally when to the incorrect return location at first, not a good place. When I got to this location, the service received made our whole experience with UHaul a 5 star overall. Thanks.

Rating:

5.0

Nothing, no one could ask for a better place to do business.

Rating:

4.0

Be more cooperative when a customer is try to downsize

Rating:

5.0

Everything was great

Rating:

1.0

The photos of the truck in the link I was sent to verify my equipment was a totally different truck. The truck I was given was wrecked in the front, part of the drivers front quarter panel was missing, parts of the bottom panels on the sides were either missing or and bent, inside of truck was dirty with food crumbs and dirt/mud in floor. After I got the truck home and loaded, I noticed the outer back driver side tire was low, so I called roadside assistance to come out. The ended up having to replace both tires on the back driver side because one being worn out and underinflated. Improvement suggestions for this location would be to actually check the trucks for cleanliness and take photos of the actual truck you are going to assign someone. A quick maintenance check of tire pressure and visual check of the tires wouldn't hurt either. Had I not taken out the added insurance and not disputed the photos at check in, I could have been charged for the damage that was on this truck. Do not rent from this location!

Rating:

3.0

Inspect the equipment before renting out to customers. The truck I rented had a dead battery and put me two hours behind schedule. The truck also had a leak in the which caused my things to get wet.

Rating:

5.0

Friendly. Fast. Clean truck.

Rating:

1.0

No good truk is duty

Rating:

4.0

N_a

Rating:

3.0

Not charge .99 cents per mile within a 50 mile radius.

Rating:

5.0

Great friendly service !!!!!

Rating:

5.0

Nice people did a great job

Rating:

2.0

Very disappointed with my experience here. My drop off location was messed up and the guy working was very unhelpful and rude were called. He did not have much knowledge of the drop off process and was not willing to help me find a solution to the problem.

Rating:

5.0

Excellent experience

Rating:

5.0

It appeared as though someone before me had a sticky drink that spilled in console cup area that got missed in cleaning. Just a reminder to check the cups.