Comentarios del cliente para Silvernail Car Care

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Silvernail Car Care

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Angela C. en

Grado:

Horrible customer service

Brian F. en

Grado:

El cliente no dejó un comentario.

Nathan B. en

Grado:

I was charged $1000 more than I should have been charged.

Joseph B. en

Grado:

The steps to gain access to a truck outside of normal business hours are not that easy to follow. Nor is returning a vehicle.

Sandra J. en

Grado:

El cliente no dejó un comentario.

Cheryl W. en

Grado:

Very helpful and courteous staff.

Jamie R. en

Grado:

Car lot was packed. Drove to back and parked truck in the only spot available. If I had to pick the truck up in that location, I would be intimidated with backing it up to get out of there.

Marla P. en

Grado:

El cliente no dejó un comentario.

Glenn H. en

Grado:

El cliente no dejó un comentario.

christine V. en

Grado:

Customer service Was awful, truck was dirty, no one came out to check the truck upon return, said I’d receive my receipt in 30 minutes, had to call on Monday to get it.

Erika S. en

Grado:

rep at location -not good customer service and returning the truck after store closed was not easy. Using the drop box/U-haul app did not work, had to call U-haul that truck was returned and went back on Monday to drop off the key

Jill K. en

Grado:

I reserved (and was emailed a confirmation #95010236) a 15 ft truck in advance and we were given a 20 ft truck which was too large for our needs and difficult to maneuver and park in the small streets of downtown Madison. We were never contacted by U-Haul prior to our arrival explaining the situation with the wrong truck. Although the dealer had a 15ft truck on the lot, they indicated that someone else had rented it for a one way trip. The representative at the store was indicating that this was a U-Haul mistake even though we called the local dealer to make the reservation. Also, I was displeased with the return procedures required at the end out of rental. Not user friendly and difficult to navigate on the U-Haul website. Will consider other rental options In the future .

Erik J. en

Grado:

El cliente no dejó un comentario.

Sherilyn H. en

Grado:

The women in charge took her time to clear any questions that arose. She took care of our time very well.

Jake S. en

Grado:

I made the reservation for Sunday on the previous Thursday. The next day, Friday, I received a call from a uhual rep. I had opted for self check in, but they said if I waited an hour, there would be someone there to check me in. There was no one there.

Benjamin H. en

Grado:

El cliente no dejó un comentario.

KEVIN W. en

Grado:

El cliente no dejó un comentario.

DENISE M. en

Grado:

The parking lot was difficult to navigate.

Gerard L. en

Grado:

Nothing, I was very satified

Mike D. en

Grado:

The service was incredibly easy as was the online return process. Both the customer service and the online applications made this part of the moving experience easy and stress free.

Donald A. en

Grado:

El cliente no dejó un comentario.

Cheryl K. en

Grado:

El cliente no dejó un comentario.

Shaun K. en

Grado:

El cliente no dejó un comentario.

MICHAEL B. en

Grado:

They marked the fuel gauge incorrectly. they marked it as half full, when the gauge was 1 tick over half full, as it was when I left. Careless of them. The $9.78 fuel charge should be refunded to me.

David L. en

Grado:

Dropped off after hours. No one was there. No problems.

Tricia T. en

Grado:

Make sure the size truck wanted is available.

Jim G. en

Grado:

Keys were not left in UHaul pickup box and agent at the store was 35 minutes late to open, then had an attitude as if it was my fault she had to come to work. She admitted she "forgot" to put the keys in the box because she "had a lot going on" and needed to leave. Aside from the location issues, UHaul experience overall was pleasant.

Erin R. en

Grado:

Online return was a little difficult to figure out at the time of return.

Chuck S. en

Grado:

El cliente no dejó un comentario.

robert Z. en

Grado:

El cliente no dejó un comentario.

Shelley S. en

Grado:

Rep was pleasant but overall not UHaul focused. Not welcoming. Way too “casual” I can’t think of a better word.

Terry C. en

Grado:

El cliente no dejó un comentario.