Customer Reviews for Silver Springs Storage
(U-Haul Neighborhood Dealer)

214 reviews

1480 S US Hwy 63   West Plains, MO 65775
(Hwy 63 & Bill Virdon Blvd)

(417) 256-8377

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(417) 256-8377

1480 S US Hwy 63
West Plains, MO 65775
(Hwy 63 & Bill Virdon Blvd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lea C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Excellent customer service!!!

Scott H. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

SANDRA P. 
Rating:
4.0

It rides rough

James V. 
Rating:
4.0

Customer did not leave a comment.

Henry R. 
Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
3.0

Customer did not leave a comment.

Rajeev R. 
Rating:
5.0

Location recommended by sister in law in West Plains, who knew owners.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

Customer did not leave a comment.

Xuanbo C. 
Rating:
5.0

Customer did not leave a comment.

STEVE F. 
Rating:
5.0

Nothing. Everything was customer friendly.

Susan N. 
Rating:
5.0

Customer did not leave a comment.

Rhiannon O. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

No one was at the office when we arrived at 12:30 to drop off trailer. Apparently the office is no longer staffed. Called the number available but that person did not deal with the "U-Haul Rental Part". Had to call another number then wait for them to call back to be told I just needed to drop it off in the back.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Professional and and values the customer.

Jerry D. 
Rating:
1.0

did not have what i reserved. when i came to pick it up, nobody on location knew how. manager jeremy didn't care whatsoever. andrea was beyond helpful within her ability.

Robert D. 
Rating:
5.0

U-Haul web page did not work properly for me or the above dealer. Then the U-Haul online quote was over $330 or something that usually costs under $100. That's ridiculous and dishonest. Thankfully the dealer employee was able to reduce the price to a still high but somewhat reasonable $105.

Jack A. 
Rating:
5.0

Customer did not leave a comment.

JOEY K. 
Rating:
1.0

No one was there when we went to pick up, she didn't even finish the check in process we found out. When returning the trailer no check in process was done while there. I got contacted later saying they had no record of returning. The size trailer we ordered wasnt there when picking up. The hitch needed a jack. Very unprofessional experience.

Meshia R. 
Rating:
5.0

Customer did not leave a comment.

Darin S. 
Rating:
5.0

Rented several trucks and trailers from here. Always great customer service. Thanks!!

Shelly M. 
Rating:
5.0

Good karma

RAY G. 
Rating:
5.0

Customer did not leave a comment.

Thurman M. 
Rating:
5.0

Awesome, fast service. Staff was very polite, and helpful.

Nathen B. 
Rating:
5.0

The team there is always courteous. Very quick and easy process to use anything or make a purchase.

DAVID R. 
Rating:
5.0

The truck was clean and new but the front suspension felt loose

Kelli C. 
Rating:
5.0

Check out was fast band simple. Lady that rented me the truck could not have been more friendly and accommodating.

Tim D. 
Rating:
5.0

Everything went very smoothly and customer service was excellent

Maggie M. 
Rating:
5.0

i am very satified with the work they do here. they have the office neat and clean every time i go in there and rent a U-Haul. they meet you with a smile they know what they are doing and eager to do it

Dana H. 
Rating:
3.0

Location was very clean. Staff was not helpful. I made two visits and both times, my questions and drop off did not appear to be of importance to the individual working at the storage/rental facility.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Tricia L. 
Rating:
5.0

Muddy drop area but store personnel was very helpful.

GREGORY E. 
Rating:
4.0

Customer did not leave a comment.

Lane S. 
Rating:
5.0

Watch the gas hand on the vehicles more closely. We drove a 15 footer for 15.6 miles. We put 2 gallon of gas in the truck before we returned it which the station where we put the gas in it was less than 2 miles from the drop off location. We were then billed for 4 gallons on top of the rental fee. That is $3.25 a gallon. Per Google, that size truck averages 10 mile per gallon. We averaged less than 8 miles per gallon.

Jimmy M. 
Rating:
5.0

Super friendly employees

Mack C. 
Rating:
4.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

stacy R. 
Rating:
5.0

Fast service, had the at attitude of only wanting help.

JOE M. 
Rating:
3.0

I had reserved an appliance dolly and utility dolly and they were not in the truck but I was charged for them. Also, there was a crack in the windshield when I got in.

Cheryl T. 
Rating:
5.0

Very happy with my 5 by 8 enclosed trailer. Will rent again.

CRAIG P. 
Rating:
5.0

very fast and friendly

Joy C. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
4.0

no one was there when dropped it off.

Jeanine M. 
Rating:
5.0

Customer did not leave a comment.

Jimmy M. 
Rating:
5.0

Great place and we were well taken care of.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
5.0

Good karma

Raymond G. 
Rating:
4.0

Customer did not leave a comment.

Terry D. 
Rating:
1.0

Remove their contract. The owner bullies customers into buying insurance they don't want.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

DIANE D. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

Everything was great! Only thing is we did it receive the moving blankets we had rented.

Ian B. 
Rating:
5.0

Not much needed in the way of improvement for this well managed office. The office manager at this location, Jennifer Webb, does an outstanding job of juggling duties and equipment while keeping everything clean and in good working order. Jennifer handles her customers well and works hard getting the proper equipment to her customers for the appropriate job, move and application.

Bruce B. 
Rating:
4.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

very clean and nice facility. Organized and inviting. ☆☆☆☆☆

Kenneth D. 
Rating:
5.0

Very helpful and professional!

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Great customer service!!!!!

CLINTON H. 
Rating:
5.0

Customer did not leave a comment.

TONY L. 
Rating:
5.0

Customer did not leave a comment.

Leann B. 
Rating:
5.0

Customer did not leave a comment.

Clint C. 
Rating:
5.0

Sharon at Silver Springs Storage is awesome to work with. She knows what she is doing and she will work with if you have any issues! I wouldn't go anywhere else to rent a Uhaul or storage needs!

James V. 
Rating:
5.0

Customer did not leave a comment.

Judy H. 
Rating:
3.0

There was no drop box outside pictures showed drop box outside but none to be found. I spent 30 minutes doing around the lot looking for it. I tried to call U-Haul no answer. Location phone No answer finally found the inside drop box. No signage showed a inside Dropbox . U-Haul also charged me extra mileage to drop off at a location out of my way.

Richard D. 
Rating:
3.0

I simply pulled and dropped the trailer and lady took serial # and inspected it,

Kenny B. 
Rating:
4.0

Customer did not leave a comment.

Kristy B. 
Rating:
5.0

My rental experience was outstanding and enjoyable. The staff at this location was great and went out of their way to meet my needs. I would definitely rent for this location again! I only wish U-Haul offered a senior discount (AARP) like your competitor does.

William T. 
Rating:
3.0

Your automated check-in process is unnecessarily time consuming.

Devin C. 
Rating:
5.0

As always she was helpful and friendly she always does a great job

Mark C. 
Rating:
4.0

Very knowledgeable gal at the office very helpful every time

MARK C. 
Rating:
5.0

Staff was helpful and polite help with details

Cheryl K. 
Rating:
4.0

Nothing

MArk C. 
Rating:
4.0

Customer did not leave a comment.

Harmoney R. 
Rating:
3.0

The gas purchase agreement is messed up. I drove rent truck for 5 miles and had to bring the tank to full which took 4.00. For 5 miles and I felt ripped! Everything else was good. That was almost a dollar per mile plus the millage.

Vincent S. 
Rating:
5.0

The young lady in the office was able to answer all questions. Very helpful and prompt. I can't wait to move again !!!! Not lol

Stan W. 
Rating:
5.0

I didn't know I would be required to transfer their inventory. I went to the prescribed location to drop the trailer. They refused acceptance. Said they had too much inventory. Had to go to another location to drop and they were hesitant to accept because they weren't the prescribed drop location.

Philip S. 
Rating:
5.0

The ladies at Silver Springs storage was the best at what they do and very very helpful

Eddie C. 
Rating:
5.0

Sharon was excellent and went out of her way for me!!!! Great person to have on your team recommend to anyone!!!

Russell M. 
Rating:
5.0

The driver side windshield wiper needs replaced. It was a great first experience.

Chelsea H. 
Rating:
5.0

Customer did not leave a comment.

Beth C. 
Rating:
4.0

Customer did not leave a comment.

Bailey R. 
Rating:
1.0

Besides the girl at the desk who tried to help, there was no one to help hook U-Haul. The girl at the desk did a great job helping me find the best deal.

Amanda W. 
Rating:
5.0

The whole process was easy-peasy!

George B. 
Rating:
5.0

Customer did not leave a comment.

Dorthea S. 
Rating:
3.0

Customer did not leave a comment.

Laurie S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Silver Springs staff go out of their way to assist the customer. Their location is well above average. The staff is professional. They call or text to see if their is any other way they can assist you.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

PEGGY P. 
Rating:
5.0

Customer did not leave a comment.

ronald K. 
Rating:
5.0

Customer did not leave a comment.

BECKY H. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
4.0

Better internet service would help to shorten the check in and out system. I was there for more than 30 minutes, while they had to move from computer to computer.

Jon T. 
Rating:
2.0

Despite having an email confirmation of my reservation the attendant repeatedly commented that I should have been there to pick up my truck the day before. I am concerned that the right hand does not know what the left hand is doing. Clearing this matter up wasted a lot of my time. You need to improve coordination and develop a more customer friendly approach to your mistake.

Michael G. 
No reviews have been submitted for this location.

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