Getting a U-Haul with cruise control, 14 hour drive with no cruise control painful.
Nathaniel W
Customer Reviews for Sign Pro Of Western Kentucky
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm grateful for the man who rented to me and he was sweet and professional, I would highly recommend hopkinsville u haul by sonic , thank u so much
Kayla HI've rented U=Haul equipment all over the country during my 77 years. The customer service at the SignPro Hopkinsville location was the BEST of all rentals. Cheers!
JAMES JVery friendly and helpful
ERIC KThe pick up took right at an hour due to computer/ internet issues. Without resolution after trying multiple attempts, owner called someone on the phone and pick up was completed in less than 5 mins. Would have been nice to do that in the beginning, since he knew he was having issues. Instead I had to wait for an hour and could have been on my way in minutes. The drop off was alot better.
Jeremy BWe had some issues and got the truck stuck in our yard in the mud. They were very understanding and helpful. We asked to add another day to our rental and we returned it they next day. Very greatful for the service and staff of everyone :)
Reilly MFriendly and professional😁
Wallace ANot a thing. Charlie is a great person to deal with.
james oThe owner was very friendly and very helpful and I thank him for his kindness.
Alisha LI had a wonderful experience. Thank you for your help.
GEORGE FThe gentleman there was extremely personable and a pleasure to work with. Truck ran great, no issues to report. The entire procedure was easy and the price I was quoted was the price I got with no "Pop-Up" charges. (Not always true of other companies). 5 out of 5.
Stephen WAsk customers do they need a dolly because it wasn’t one inside the truck. I was thinking it was one inside the truck when you rent it. Thanks!
DOROTHY BExcellent service.
Jesse Hgo elsewhere
MARK TNa
Nicholas WThe truck struggled in reverse. Transmission may need looked at.
Angel VWe didn’t get a dolly
CHRIS MNo issues!!
Tim AContinue to be so helpful with the upmost respect thank you and I definitely would recommend my family and friends
ARTHUR DVery satisfied
Tommy BNothing I know of. My experience was that it was quick, efficient and friendly. Just what so hoped for.
Mike FClean up. Broken tvs everywhere outside
Karil GNothing. Can always count on their friendly service and always having equipment there on the date you scheduled to pick it up.
Donald SJust keep on, keeping on.your employees doing great job
Charles DHad problem with flat tire that took too long to resolve. Was offered an extension on the contract that never materialized. Been a customer and spent thousands of dollars but must find another company. Sorry.
PATRICIA HNothing he was amazing!
Destiny BThe gentleman who checked me in was professional
Ted FHe is always super nice!!!!
CHESTER DIt would be nice if the refund credit would come back sooner to your account but I think it takes up to 10 business days
JAMILA HThe customer service was great, I was in and out
Montessa GCharlie and Todd are always willing and able to help out with our truck rental needs.
Tim MThe roof on the truck has multiple places where it is leaking. At least water onto my furniture. Also, the transmission in the truck clearly has some type of issue because sometimes it does not go into reverse and then slam so hard. It feels like it’s going to break.
Micah KScam! Why charge per and per mile? Fucking Scam organizations. Please look for something better than this piece of shit organization.
TITUS BHe was extremely nice and helpful
Cynthia wTruck was dirty in the cab.
Daniel DIt was difficult to get to the office to rent the truck the sales person had to do everything over again due to information not saved not very professional not real sure what would help this place
Barbara LCharlie at U-Haul was very helpful and attentive to my needs and was great at customer service !!!!!!!!!!! Thanks Charlie !!!!!!!!!!! Ken. W
Ken wWill never rent Again.
Christnia CTruck was really dirty on inside. Had to clean seat were someone had spelt coffee and console had trash and dirty.
Gerald HUpon receiving the truck, we noticed the cab had dirt and sticky residue all over the seats and ceiling. The passenger side door had the rubber seal completely falling off and not able to properly seal the door. The ramp would not come out and the back of the truck had not been swept and was filthy. We reached out to U-Haul representatives through the chat feature and were unable to get the help we needed to solve these problems. I was shocked when I answered the questions when we returned the truck that it would need to be cleaned, but stated that it was all prior dirt and issues from before we picked up the truck and was issued a $25 fee for cleaning when those issues were not my fault. I am incredibly disappointed with this experience. I have not had issues before when using U-Haul services, but was incredibly let down with this experience.
Andrea GI recommend this location to everyone , very friendly a professional and the equipment is always clean.
OGGIE HI have used y'all in several moves over the past few years but this time was my worst experience EVER had two wait for truck too get pick up next morning was called by y'all saying everything was ready just to find out I had to drive to another state too pick up my car Haller then was told twice there would be a push dolly at at the location then was told the other one it was just a bad experience this probably will do it for me on using y'all service anymore
William KLower prices it's a rip off.
Danny Tfast friendly and convenient
Ronald LWent above and beyond to help us out as we were travelling. We appreciate it.
Jeffrey POutstanding Very Helpful went above and beyond!!! I definitely appreciate sign pro
Delander STruck was running rough, check engine light came on. While driving down the road the display went blank. The engine while driving would die
Dee GThe location and service at the location was great. The truck needed a cleaning.
James FHave always had a good experience using Sign Pro of Western KY
Mason CFor one, U-Haul ripped us off. We were told the rental would be $75-$80 dollars with milage. I KNOW FOR A FACT that we did NOT EXCEED 50 miles. It is 17 miles from Sign Pro to Crofton then NO MORE THAN 10 MILES TO THE HEART OF NORTONVILLE. We drove STRAIGHT FROM NORTONVILLE BACK TO the gas station where we filled it BACK UP TO 7/8 OF A TANK. We were CHARGED $36 because according to the gas gauge it only had 5/8 of a tank in it which is a down right lie!!!! Because of this issue, we DID NOT have enough money in the bank for incidentals. We are VERY VERY UNHAPPY WITH U-HAUL!!!!!
Stacey CThis pickup location was the result of a referral/reschedule from my original reservation to pickup in Clarksville TN. The original reservation was not able to be fulfilled due to a wiring harness that was damaged and needed to be repaired, which resulted in my needing to drive to Hopkinsville KY to pick up this trailer which severely delayed this move. There should be a process in place to ensure equipment is 100% in working order before committing to the next reservation. This was a huge inconvenience that was not addressed by U-haul.
George SGreat service!! Would definitely choose this location again!!
Kelsey MClose the one in Cadiz Ky down or find someone else to run it
william t