Customer Reviews for Sign Express Henderson
(U-Haul Neighborhood Dealer)

243 reviews

908 State Hwy 64 W   Henderson, TX 75652

(903) 655-9007

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(903) 655-9007

908 State Hwy 64 W
Henderson, TX 75652

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The uhaul app would not work. It took 30 minutes to get ahold of someone from uhaul.then they just told me they emailed me step by step directions and just hung up the phone. Didn't ask if we needed anything or any help. They just hung up the phone

Seth Guinn 
Rating:
5.0

Very professional service. In and out in no time. Highly recommend!!!

Richard Brancato 
Rating:
3.0

Customer did not leave a comment.

Dyer Howard 
Rating:
5.0

Customer did not leave a comment.

Garrett Rodden 
Rating:
5.0

Then, with U-Haul quite a bit this year and I’m not had a bad experience yet praise God these people are very kind and the location I have used

Charlotta Williams 
Rating:
5.0

Customer did not leave a comment.

Katie Moses 
Rating:
5.0

Customer did not leave a comment.

Frank Bane 
Rating:
5.0

Customer did not leave a comment.

James Scott 
Rating:
3.0

Odd to drop off with no one there. Your billing is frustrating. we have to download the app. Ok fine. Then I try to view but I have to set up account. I try to do that and it says I have an account. When I try to login, I can’t bc it says I don’t have account. I’m still trying to get through to ensure I was billed correctly.

DENICE PUGH 
Rating:
4.0

Customer did not leave a comment.

Hong Tran 
Rating:
5.0

Nothing! Steve was so professional and helpful to help with our first experience with your company! Would recommend Uhaul first for moving. Sincerely, Calvin and Ginger Engeldinger

Ginger Engeldinger 
Rating:
5.0

Everything was perfect.

Phil Bettis 
Rating:
3.0

Inform clients that the deposit is not immediately refunded it takes 5-7 business days instead of falsely informing them it is instantly refunded upon return of U-Haul.

WILGUS GUIDRY 
Rating:
5.0

They were absolutely amazing, thank you!!

Pam Marburger 
Rating:
5.0

Very pleasant experience Would recommend

Gary Rogers 
Rating:
3.0

Customer did not leave a comment.

Elsie Gates 
Rating:
3.0

Customer did not leave a comment.

Hewett Richardson 
Rating:
3.0

Customer did not leave a comment.

Cody Kelley 
Rating:
5.0

Customer did not leave a comment.

Racheal Ray 
Rating:
5.0

It was all an exceptional experience. Nothing to add further to improve. Management of the service was very helpful and professional.

Jeff Craig 
Rating:
5.0

Customer did not leave a comment.

Tammy Brown 
Rating:
5.0

We were switch trailers and the tag was not edited in the system. When we arrived at the drop location; it was not in their system. a Slight oversight.

Barbara Nichols 
Rating:
5.0

After explaining our situation, this location put the truck in “for repairs.” I would hate for someone to rent this vehicle and experience the same situation.

Ana Aleigh Townley 
Rating:
5.0

Customer did not leave a comment.

sheila mcnellis 
Rating:
5.0

Customer did not leave a comment.

NINA NESTOROFF 
Rating:
1.0

But the mileage was not correctly put in or the gas mileage

YALANDA BROWN 
Rating:
5.0

Friendly n kind

JANIE HUGHES 
Rating:
5.0

Original equipment reserved was not available, had to accept a smaller truck. There were no blankets available as reserved. And your website would not allow me to check out or check in. You need vast improvement in these areas.

John Mudge 
Rating:
4.0

Customer did not leave a comment.

John Mudge 
Rating:
3.0

Customer did not leave a comment.

KHADEIJAH EWINS 
Rating:
5.0

Customer did not leave a comment.

James Arthur Rousseau 
Rating:
2.0

Get rid of your so called system and ensure an individual is at the location to assist…. This was a nightmare! The gentleman wait10 minutes for us and stated a time he would be there and was not!!!! We were sitting in the parking lot for over an hour while movers waited on me at my house to load…. I was paying them by the hour!!!! I can assure you that if y’all continue to use a system and not a person at the location, I WILL NEVER USE U-HAUL AGAIN!!!!!!

tami putnum 
Rating:
3.0

Customer did not leave a comment.

Wendall Oliver 
Rating:
2.0

Not the cleanest of locations. Trailers are parked in the back of the location in high grass. Building looks a little shabby. Parking area for trucks is just a dirt lot instead of using the paved lot in front of the business.

Brownie Browning 
Rating:
5.0

Friendly and patient.

Derrick Autry 
Rating:
2.0

Appliance dolly not provided as ordered, no warning that it was not available.

Larry Morgan 
Rating:
5.0

Customer did not leave a comment.

Sarah Graves 
Rating:
3.0

Customer did not leave a comment.

Johnetta Clay 
Rating:
5.0

Customer did not leave a comment.

Chad Hilton 
Rating:
2.0

The unit was extremely dirty, and exhaust leak!

DONALD L BOATWRIGHT 
Rating:
1.0

Terrible connectivity for internet pickup ! have a site that people actually work on Saturday or strip them of thier franchise !

jim pendergrass 
Rating:
4.0

Customer did not leave a comment.

Elisa Guajardo 
Rating:
5.0

Customer did not leave a comment.

Cass Cooper 
Rating:
5.0

5 Stars

KEN MINUCCIANI 
Rating:
5.0

Customer did not leave a comment.

BRIAN BEST 
Rating:
5.0

Customer did not leave a comment.

THOMAS CHEATHAM 
Rating:
5.0

Customer did not leave a comment.

Scott Marvick 
Rating:
5.0

Quick and easy return of my rental truck and tow dolly. Polite and helpful personnel took care of the return.

Nina Nestoroff 
Rating:
3.0

Customer did not leave a comment.

daniel viets 
Rating:
4.0

Customer did not leave a comment.

Steven Gloden 
Rating:
5.0

Customer did not leave a comment.

Brad Taylor 
Rating:
5.0

Customer did not leave a comment.

Gail Lindsey 
Rating:
4.0

It was closed when I dropped off the truck. Good signage

James Steddum 
Rating:
5.0

Customer did not leave a comment.

Flint Fergerson 
Rating:
3.0

Customer did not leave a comment.

Brenda Rodriguez 
Rating:
5.0

Everything was good, it didn’t take long at all to finish the paperwork and get hooked up and go.

Patrick Rushing 
Rating:
5.0

Excellent service, very friendly and helpful

bobby antonick 
Rating:
3.0

The online site was glitchy so I had to use the app.

Cody Courte 
Rating:
5.0

Easy to work with and extremely helpful:)

Derrick Mears 
Rating:
4.0

The trailer is a piece of junk. Graphics were 1/2 gone from the right side. Both wheels are rusted, the left wheel deep rust flaking off. I had to air up both tires 2 times before I got from Texas to Alabama. The lights worked, but the wiring was not in good shape. The U-Haul dealer in Alabama said that it needed to be pulled out of service.

John Abrams 
Rating:
3.0

Customer did not leave a comment.

MARY LYNN CARLEY 
Rating:
5.0

Great people

Jimmy Bingham 
Rating:
5.0

No comment

Shukesha Duffie 
Rating:
5.0

Customer did not leave a comment.

Lynn Langham 
Rating:
5.0

The employee who waited on me was very knowledgeable and courtesy

diane hill 
Rating:
5.0

Customer did not leave a comment.

stanley kaluzniak 
Rating:
5.0

Customer did not leave a comment.

Jimmy Bingham 
Rating:
1.0

Simply do your job! No one at all to answer phones over memorial day weekend. Varying drop off and pick up locations from the multiple reservations that had to be made! The list goes on and on!!! Bottom line Uhual cost us over 5 hours in delays almost 1000$ on one job alone and one more moving customer that we know of! Now i understand why you have a 1 star rating.

Troy Slavin 
Rating:
4.0

Customer did not leave a comment.

AMBER NEAL 
Rating:
5.0

This would definitely be where we would go again. They go above and beyond to help.

BOBBIE DUMAS 
Rating:
3.0

Customer did not leave a comment.

Brittany Clayton 
Rating:
4.0

Customer did not leave a comment.

BOBBY WHITEHEAD 
Rating:
3.0

Not for sure why my code did not work also, the truck was not the “cleanest” but, we all have our own definitions of “clean”. Picking up and returning my second reservation was a lot smoother than the first.

Meggan Starling 
Rating:
5.0

Outstanding! Quick, easy clean! East Texas Moving Team 2 thumbs way up!

Troy Slavin 
Rating:
1.0

Employees were very rude and lied about fuel level in the truck.

Sean Glackman 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Barteet 
Rating:
2.0

The uhaul was dirty, but y’all charge a $25 for me when I received it dirt. Never would rent again for that reason.

ESTHER MAWA 
Rating:
5.0

Customer did not leave a comment.

KAREN TEMPLE 
Rating:
2.0

When I tried to pay in order to use the equipment the guy couldn't accept my visa card but they withdrew 51$ off for the extra mileage.

JENNIFER BENNINGFIELD 
Rating:
5.0

Customer did not leave a comment.

DANNY DARBY 
Rating:
5.0

I was supposed to pay less than $60 plus milleage. Milleage was anout $30. Instead I ended paying about $130. You brought other charges that were not mentioned. You have changed a lot.

ENRIQUE CERDA 
Rating:
3.0

Customer did not leave a comment.

MOSES SANGOWOYE 
Rating:
3.0

I'm not sure if the problems I encountered were specific to this location or a bigger problem with uhaul's automated check-in process. When I showed up to pick up my truck, the uhaul site said my reservation was not set up for 24/7 pickup. I called the 800 # and there was a 36-minute wait. I requested a call back. When they called back and said I was next in line, for some reason it kicked me to the back of the line and I again had a 40-minute wait. So I gave up and started a new reservation online. That one went fine, and I got the truck and went on my way. Now I just have to make sure I'm not charged twice for this. A frustrating experience, but in the end it worked out to be able to rent a truck when the shop was closed.

Crystal Meadows 
Rating:
5.0

Customer did not leave a comment.

STEVEN HIGGINBOTHAM 
Rating:
5.0

Customer did not leave a comment.

LORI RATH 
Rating:
5.0

Fix your damn app I had problems checking out and checking in

Perry Gulde 
Rating:
5.0

U-haul charged me for fuel. When I returned it with more than it had at pickup.

Audie Elrod 
Rating:
5.0

Great service

JUDY CATES 
Rating:
5.0

Always excellent!!

DIANE DURANT 
Rating:
5.0

Being able to rent 24/7 is great but I sat there over an hour getting the app to work

shunta henry 
Rating:
5.0

Customer did not leave a comment.

William Killgor 
Rating:
3.0

Better lighting in lot.

MICHAEL ALDERSON 
Rating:
5.0

Customer did not leave a comment.

VINSON HENSON 
Rating:
5.0

Although we had to travel to get he trailer, the guy at the place was very nice and helpful. He went out his way to help us find out the problem was with our rental and told us how to fix it. I would truly recommend this shop in Henderson, Texas to anyone. Great job fellows.

SONDRA CRAWFORD 
Rating:
4.0

U haul needs to maintain the vehicles better

JARROD WALKER 
Rating:
5.0

Customer did not leave a comment.

CATHERINE PINO 
Rating:
4.0

Location was closed at time of drop off.

Darrell Little 
Rating:
5.0

Customer did not leave a comment.

ERICA ANDERSON 
Rating:
5.0

No complaints at all excellent uhaul cold air... exactly what we needed

Barry Brunk 
Rating:
5.0

I wasnt crazy about the hump on the floor on the bed of the truck. It was in the way. I really needed a flat surface.

PHYLLIS DAVIS 
No reviews have been submitted for this location.

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