Customer Reviews for Sierra Tire & Trailer Center 2
(U-Haul Neighborhood Dealer)

101 reviews

900 5th St   Marysville, CA 95901

(530) 751-3822

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 751-3822

900 5th St
Marysville, CA 95901

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Headlight was out

George Strickland Jr 
Rating:
5.0

Awsome i even had a emergency an they were helpful an understanding

Kara Nickles 
Rating:
5.0

Customer did not leave a comment.

Randall Dennis 
Rating:
5.0

Customer did not leave a comment.

Frank South 
Rating:
5.0

Equipment was clean but missing the ramp which would had been helpful to use. Great costumer service

Michael Casey 
Rating:
5.0

Very convenient, and fast and easy return.

Terry Williams 
Rating:
5.0

Customer did not leave a comment.

Gene Francis 
Rating:
3.0

Not a good location to drop off equipment. Place only had one worker, not a big deal as I dropped it off where he wanted in the side street and drove off.

Robert Coughlin 
Rating:
1.0

They said equipment was stolen the night before. Did not receive a phone call to let us know ahead of time. Had to go to another Hal to get the equipment. Then go back to the original location to get the trailer. Would not recommend to anyone

Michael Morrow 
Rating:
5.0

Very courteous, patient, and extremely helpful!

Roberto Valensuela 
Rating:
5.0

First time using a uhaul trailer without having any issues

martin tapia 
Rating:
5.0

These guys are very nice, professional and friendly. I enjoy going here for atheist uhaul and for tires. They really do go over and above. Thank you

Denise Perez 
Rating:
3.0

Uhaul smelt like marijuana in the back, didn’t have equipment that I requested, and no disc locks available.

Hayley Parnell 
Rating:
5.0

Very helpful employee got us on the road quickly and easy check in on return.

Bonnie Lohmann 
Rating:
3.0

Customer did not leave a comment.

Marcelino Hernandez 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SELF 
Rating:
5.0

Great service, price and availibility

Pauline warren 
Rating:
5.0

Nothing, the pickup was quick and efficient

Frank South 
Rating:
5.0

Owen was fabulous.

Michele Furnas 
Rating:
5.0

Nothing

Eloise Palumbo 
Rating:
5.0

The closing was not done upon the return. We discussed the high mileage I had put on the truck (far above the 30 mile range that the estimate was based on). We also discussed the hose (from under the truck) that I had tied to back hitch, that I found during my drive. This was connected to the gas tank under the truck (not observed when picking up the truck). This also explains why the gas gauge was indicating empty (aprox. 42 miles available) while the documentation indicated the tank should be a quarter full (the gas had been siphoned off). Finally we discussed the gas level when I returned. I had misjudged the amount I needed for my return trip, consequently the tank was more than a quarter full (as opposed to near empty). He stated that I should receive a credit for the extra gas I had returned the truck with. This was not reflected in the emailed closing statement.

Thomas Richmond 
Rating:
1.0

Customer did not leave a comment.

Jake Mikhanjian 
Rating:
1.0

Customer did not leave a comment.

Jessie Conley 
Rating:
3.0

Owen was a great help! A good asset to U-haul.

JEFF BAKKER 
Rating:
4.0

Customer did not leave a comment.

martin barta 
Rating:
4.0

👍👍

Myrna Williams 
Rating:
5.0

Both workers were very accommodating and helpful

Charles McBride 
Rating:
3.0

Customer did not leave a comment.

James Cassady 
Rating:
5.0

This comment is not about where I got the truck from, rather the Yuba City uhaul center. That place is a ABSOLUTE SHITSHOW. The customer service is horrible, and the guy that was helping me was either hungover or stoned. Sierra tire and trailer on the other hand was awesome to deal with.

Michael Elkins 
Rating:
5.0

Owner and staff member both friendly, courteous, and competent.

Russell Staub 
Rating:
5.0

Customer did not leave a comment.

Thomas McNamara 
Rating:
5.0

They were great, I can't think of one thing they could have done better.

Steven Brodie 
Rating:
1.0

Very bad customer service. Made it 10 miles down the road and all the lights went out on the trailer in the middle of the night, spent a hour and a half tracing wires and found wires melted to frame under trailer at right front. Had to replace blown fuse on truck caused bye bad wiring.

Zach Sexton 
Rating:
4.0

You need to work on your web site. I found it very hard to work with it. The person at the rental location found it hard too.

Robert Hicks 
Rating:
4.0

Customer did not leave a comment.

Alexander Alcisto 
Rating:
5.0

Customer did not leave a comment.

kenneth petre 
Rating:
5.0

Everything is good the process was fast the man was pleasant and got me out of there quickly.

Richard Lucero 
Rating:
5.0

Tight location on a corner but great customer service

Lyla Whitford 
Rating:
5.0

Customer did not leave a comment.

Manuel delaVgea 
Rating:
5.0

Very helpful, great customer service.

Cristina Wallace 
Rating:
5.0

Didn't drive very far but still rate went up. But it's still good price for 3 day! Just don't be deceived by the 19.99 day rate. Have expectations that mikes and fees add up quick. Truck was great! Location was great!

Beth Matone 
Rating:
5.0

Maybe have more trailers available, and equipment for sale at the Marysville, CA location.

Linda Iturriza 
Rating:
3.0

The location is a bit sketchy. The one man was super friendly and easy going though! He was very hassle free. Loved that. I’d definitely recommend dropping off a Uhaul here like I did.

DENIQUE DUMAS 
Rating:
3.0

Fuel line was disconnected from tank (gas thieves?) when I picked rental up. Street was under construction so I did not complete a full vehicle inspection (I didn't look underneath) at time of pick up. Fuel spilled at gas station, approximately 3 gallons. Returned to rental location for repairs after calling agent. Adjustment for the spilled fuel was applied to my bill.

Kathryn Curtis 
Rating:
5.0

Customer did not leave a comment.

Raymond Kelley 
Rating:
5.0

It was grea,t easy in easy out.

TERRI SPELLMAN 
Rating:
5.0

Fabulous service!

James Gallagher 
Rating:
5.0

As described, great service

JOHN ANDREWS 
Rating:
5.0

Customer did not leave a comment.

Pilar Espinosa 
Rating:
4.0

Customer did not leave a comment.

TERRENCE WHITE 
Rating:
4.0

Customer did not leave a comment.

Karla Grenon 
Rating:
5.0

Customer did not leave a comment.

Susan Lauderdale 
Rating:
5.0

U hAUL IN MARYSVILLE HAS EXCELLENT VEHICLES, AND GREAT CUSTOMER SERVICE!

BRUCE SCHULTE 
Rating:
5.0

Customer did not leave a comment.

TASHIKKO MCKAYE 
Rating:
5.0

Customer did not leave a comment.

BRUCE SCHULTE 
Rating:
5.0

Customer did not leave a comment.

VINCENT HAMEL 
Rating:
5.0

I had to wait a extra day to get the truck, since the tires had to be replaced. Also had to waste 2 hours to get the truck driving from Chico to Marysville and back and paying for the extra gas to do so.

Jerry Hovey 
Rating:
2.0

You all had me driving all over the place to get this trailer.

Paul Terrasi 
Rating:
5.0

Very nice van, service, and transaction.

LISA CURRIN 
Rating:
4.0

Customer did not leave a comment.

KATHRYN CURTIS 
Rating:
5.0

Customer did not leave a comment.

GRACE SMITH 
Rating:
1.0

I did not rent uhaul so someone is using my name email.

Mylike Beverly 
Rating:
3.0

Customer did not leave a comment.

MICHAEL ALBERT FURNO 
Rating:
5.0

Very friendly. Highly recommended!! Thank you!!

Kurt Simmons 
Rating:
5.0

Customer did not leave a comment.

MELISSA BRANCH 
Rating:
5.0

Nothing, ownership was extremely helpful and got us out and on the road.

Dametreus Matlock 
Rating:
5.0

There was a little hiccup at the beginning with regards to an alternate contact, but that has nothing to do with the location. The on-site employee, Ryan, made the procedure super smooth and easy. I could not have asked for better! Should the need arise, I will definitely be returning!

Lovee Yang 
Rating:
5.0

Great service, great van, and great customer service

Michael Ford 
Rating:
5.0

Customer did not leave a comment.

AARON POLLARD 
Rating:
2.0

Order was messed up man at pickup point gave my reserved trailer to someone else so I had to drive pulling the trailer they had reserved 45 min away trade out trailers and drive back another 45 min. They also didn't have the blankets I had reserved so I had to go to another store to get those. All in all cost me at least 2 to 3 hours of my own time to be charged the same price.

BRET BAKER 
Rating:
5.0

Customer did not leave a comment.

jess Nelson 
Rating:
5.0

The location was very inconvenient for me. I had to drive 1.5 hours just to get the trailer..and for that reason only, I would look at a different vendor. The Uhaul station in Marysville was excellent service though.

JOHN HURLEY 
Rating:
4.0

Nothing.

TERRELL RAY 
Rating:
5.0

Customer did not leave a comment.

RAMON GASCAGONZALEZ 
Rating:
4.0

Very efficient and professional personnel.

STEPHEN CARTER 
Rating:
5.0

Nothing,everything lucks Great !! Thank you. And absolutely Im go to your business next time I need a rentals thanks a lot !!

Manuel Salazar 
Rating:
4.0

The customer service is great. The truck was clean and drove like a dream. I was very impressed with the service and the vehicle. I would rent from Sierra Tire again.

MARY CLARK 
Rating:
5.0

Customer did not leave a comment.

ROGELIO MADRIGAL 
Rating:
5.0

Customer did not leave a comment.

CURTIS RICHARDS 
Rating:
5.0

Great service and went beyond the call of duty by staying late to accommodate my puck up. I’ll be back and will refer others to this UHaul location!

DONNA WAHLBERG 
Rating:
5.0

Customer did not leave a comment.

EDIE DANIELS 
Rating:
5.0

Customer did not leave a comment.

David R. Turner 
Rating:
1.0

There were cockroaches in the truck that I rented. I asked if i could get a discount since there were roaches in the car and got no discount. I dont expect a uhaul to be the cleanest and luxurious vehicle as i am only using it to haul bricks and materials, but cockroaches are totally disgusting. The owner said he hosed it down before, and he probably did, but the roaches were hiding under the seat. I am not going to that location again.

OTTO SCHEFFLER 
Rating:
4.0

I don't know

John Minor 
Rating:
5.0

Customer did not leave a comment.

JAMES MCCARTY 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY BRADY 
Rating:
3.0

Customer did not leave a comment.

ELLYN BRYANS-DARRAH 
Rating:
4.0

Customer did not leave a comment.

Kurt Williams 
Rating:
5.0

Just keep on doing what you do. I was very satisfied with the service.

Terry Thomas 
Rating:
5.0

Customer did not leave a comment.

Denise OLIVEIRA 
Rating:
5.0

Customer did not leave a comment.

Denise OLIVEIRA 
Rating:
5.0

Customer did not leave a comment.

Stephanie Yell 
Rating:
5.0

Excellent customer service from Garrett and Joe! Very clean and professional business!

MICHAEL GRAY 
Rating:
5.0

The problem with the rental started by telling me that I could get the truck and trailer from your Rancho Cordova office, but calling back to say that nothing was available and I would have to go approximately 45 miles to the Marysville location. And the trailer wasn't there. Then was told that the trailer wouldn't be available until 4:30 pm guaranteed but would have to pick up in Yuba City. This caused delays in my moving process, because I then had to go back to Rancho Cordova to get the car before we could go to my home. It was very frustrating because I had to empty my deceased son's apartment and take all his belongings to my house which is approximately 3 to 4 hours away.

JEANNETTE PRICE 
Rating:
5.0

Customer did not leave a comment.

EDDIE SAEFONG 
Rating:
4.0

Customer did not leave a comment.

Corey Kozlowski 
Rating:
5.0

Customer did not leave a comment.

JOSE CORONASALINAS 
Rating:
5.0

Customer did not leave a comment.

Brenda Baskerville 
Rating:
5.0

Customer did not leave a comment.

Trina Berryhill 
Rating:
4.0

Customer did not leave a comment.

Roger LaBrie 
No reviews have been submitted for this location.

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