Customer Reviews for Sierra Storage South
(U-Haul Neighborhood Dealer)

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Overall experience was perfect. I wouldn’t change anything.

Rating:

1.0

Had to wait for storage owner to show up which she never did. Had to go through a lot a red tape whith Merced U Haul to get a code to retrieve the truck key. Was thrown behind about 3 hours.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

I picket up the truck on the 5th, it was due back on Friday the 8th, I returned the truck on Wednesday the 6th. I was called on the 8th,to see if I needed more time. Two workers helped me at two different times, undoing the straps, the dolly. then latter the same day the truck, on the 6th. Every one was very respectful to me. I was just made to fell like I did not respect your contract. Manuel Padilla

Rating:

1.0

Have your people check the trucks before they let them out. We had to wait for a repairman for 2 hours…in our driveway. The gas tank was siphoned and then popped some rivets out so gas was splashing out onto the ground. We were told there was 1/4 of a tank of fuel…no, it was 13 miles to empty. We called in and were told we would comped for the fuel…no

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I have reached out to both the location and U-haul regarding the condition of the truck that I was given and I was told I would be contacted within 3 business days by U-haul and I have yet to hear back

Rating:

3.0

Staff should at least go outside to check the equipment is being returned in the rented condition given.

Rating:

5.0

Don’t think there is nothing very well ran, Very Welcoming 😊 thank you for your work.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Actually give a U-Haul that is in good condition, the U-Haul was a mess engine light turned on and the bumper falling everywhere. I would think they would give a serviceable uhaul.

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I had no problems with my truck. It ran great and was very clean , the young lady thT helped me was very professional and friendly. Also a great attitude.

Rating:

1.0

UHaul must have painted inside truck Fumes got all of us very sick. Refunded some but billed it back????

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

It wasn’t a perfect rental but the lady in the office, and the people at roadside assistance were friendly and helpful.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I have a bad headache with this location because the report the uhual stolen to the police

Rating:

5.0

Convenient and fast to get the rental, i was out of the office in less than 10 minutes. The van was clean and ready to go. Excellent service and very affordable. I will definitely recommend to anyone without a large vehicle to move a big load.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Truck was clean and looked well maintained.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Great customer service. Cathleen was very helpful.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

1. The business was supposed to open at 10am. The employee didn't arrive until 10:05am. 2. We were giving a uhaul vehicle that was just returned. No one wiped down the cab with any kind of disinfectant before we were given the keys to use it. 3. I specifically asked the employee what time they closed and was told 6:00pm. We busted our butts to get to Elk Grove and back, unload everything, and return the uhaul before then. We got to the facility where we rented to uhaul at 5:40pm. Office door was locked and a sign in the window said "closed".

Rating:

5.0

Everything was fine

Rating:

1.0

I realized after I left the vehicle had 1/8 of a tank less than what the check out receipt said and the odometer had approximately 50 milles more than the receipt claimed. this did not include the miles i had to drive to pick up the tow dolly at a different location of whice i was not informed until the night before. this cost me approximately $35 more in gas and $ 20 in milage.

Rating:

4.0

It was great to rent from here just had problems with the internet. Everything has been solved thank you.

Rating:

5.0

Everything was speedy and went well with our transaction.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The equipment is dirty and need to be cleaned before renting to other customers.

Rating:

5.0

Super fast check in. Very friendly staff.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Manager was 10 minutes late for work and office was closed at 4:30 when I returned trailer. Do not understand why U-haul would send me here instead of there main facility.

Rating:

2.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Everything was great. I had a good experience with Uhaul and the location. It was easy to use the online pickup option. Very satisfied.

Rating:

5.0

Nothing

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Barbara was very helpful with our rental.

Rating:

5.0

Office manager Barbara called me the day before my rental to confirm pick up and assure me the rental equipment was available. She hooked the equipment up properly. Her knowledge of equipment and customer service skills are superb.

Rating:

5.0

Barbara was completely helpful and throw with my rental I would definitely rent from her again

Rating:

5.0

The manager lady is a nice person and she cares about customers. She highlighted important items on paperwork and explained with patience. The uhaul van at this place is easy to reserve, plus it's brand new with <4000 miles! Honestly speaking, this place works better than the dedicated Uhaul Merced... At least the staff there won't yell at you!

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

The knowledge of how to put the tow dolly is below minimal. The ladies tried their best and were very kind but it could of caused a huge accident. When I called and asked what I needed I was told a one inch ball. So I purchased that and then they didn’t have the pin for the hitch. So I had to purchase that at u haul ok Martin Luther King. I returned and the ladies connected it all. No tools. While on the freeway I felt an ugly tug and I got off, the bolt to the hitch ball had came undone. I had to go and purchase another ball, a 2 inch now because the 1 inch was to small causing the dolly to shake a lot. It was a very stressful experience and with previous rental i had no issue with the same item, but it was a different locations. And the knowledge is vital for the rental office staff to know.

Rating:

5.0

Barbara is top notch. She has customer service down with enthusiasm, and it's instinctive. She went way out of her way to help correct an issue and assured my trailer would be there for pickup. If I were still managing a company U-Haul would lose an employee and I would gain a great asset. Note to U-Haul: don't let her get away.

Rating:

5.0

I highly recommend this company for any of your moving needs. These guys were great! Good communication, mindful and quick loading & unloading. We requested three people, the guys were very respectful and hard working - we appreciated them working diligently, helping us load, unload and place heavier items in their designated location within the new clinic. They were extremely careful with our delicate furniture and exam tables. We are very grateful that we got the team we did! Keep up the good work AND thank you for the good communication - it made a world of difference.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Barbara was very Friendly and helpful agent. I will renting a couple more times soon. Great Experience!

Rating:

1.0

Check equipment before renting. Had no taillight. Made me take to another location for repair instead of letting me use a different trailer.

Rating:

3.0

Customer did not leave a comment.

Rating:

1.0

Mejor entrenamiento a su personal

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Uhaul services are horrible company general. I tried to get a different trailer. Uhaul would not let me drop off the trailer I got at first into a location where they have the trailer I needed.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The girl that helped me out was great. She was friendly and showed the right way to get the trailer on the hitch.

Rating:

5.0

Crystal was outstanding with her customer service. I would definitely let all my friends/ family know that this is the best place to go!! Thank you Crystal for all your help.

Rating:

1.0

Over charged me with an extra day, and taxed me again for returning the truck. Didn't like their customer service when talked on the phone.

Rating:

1.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

your prices are high,. over $`130 more than the other dolly i rented, but your personnel are very courteous and helpful.

Rating:

3.0

Website said pay upon return. You had my debit number on file with reservation and my son had to put it on his card upon pick up? Either FIX your website or do as it says! OR maybe call the person who reserved for instructions!

Rating:

5.0

The female that is working at this location is very rude!! She talked down to me and my wife Charlene, when I picked up the truck she said the truck needed to come back clean,and put the gas back to the half tank it is on. I've never picked up a truck from U-haul that wasn't full of gas. After I was done with the truck, I took the truck to the closest 76 gas station in Merced, so i could use my 76 gas card. I told the female the truck was not clean, She ecnored me! I asked if she heard me with a more Stern voice, I've delt with her tipe of person for most of my life. I just moved from Idaho driving one of your trucks, my wife Charlene worked for U-haul back in the late 60s, and if you could look it up you would see I'm not just saying this. I don't expect anything to happen to this lady that works for your corporation. I would like an apology!!!. Not to me but to my wife I won't tell my friends or family how I was treated by this lady that works for U-Haul, I want an apology from this lady to my wife charlene Padilla. March 28 2016 is when this happened. Thank you very much Manuel Padilla

Rating:

5.0

Jessica was great! Van was SUPER AWESOME and got GREAT FUEL MILEAGE!

Rating:

1.0

The unit I was given looks like the roof is going to cave the next time it rains. When I asked if they take any responsibility if it does, the answer was "nope, not at all" and she walked away. The unit was not clean, hadn't been swept out. I will not ever use this facility again and will have my things out of there as soon as possible.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

I rented a trailer for 24 hr and then told it needed to be in by 1pm should not have been due till 5pm

Rating:

3.0

When someone rents a 10 ft. studio trailer you should let the customer know it doesn't have a ramp to load heavy furniture. I was unable to use it and U-Haul didn’t have anything else available. I drove from San Jose to Merced to move the furniture back to San Jose. I was very upset for this misunderstands, but the office rep was kind and couldn't get mad her since it was booked on line. She handles herself very professional!

Rating:

5.0

On site manager Tanisha demonstrated great customer service.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

real nice

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Friendly staff that rescheduled my appointment twice in the same day because of some transportation difficulties and had me in an out quickly.

Rating:

3.0

The office was small with no waiting area and it reeked of cigarette smoke. Aside from that, the service was pretty good. I was in and out in about 10 min. (Rented an 8' pickup).

Rating:

5.0

Customer did not leave a comment.