Customer Reviews for Sierra Storage North Merced
(U-Haul Neighborhood Dealer)

191 reviews

2785 N Santa Fe Av   Merced, CA 95348

(209) 230-9722

Office Hours

  • Mon-Tue: 10 am–5:30 pm
  • Wed: 10 am–4 pm
  • Thur-Sat: 10 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(209) 230-9722

2785 N Santa Fe Av
Merced, CA 95348

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5:30 pm
  • Wed: 10 am–4 pm
  • Thur-Sat: 10 am–5:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

My reservation was made 2 weeks in advance for a different location (1247 Martin Luther King Jr. Way, Merced) for pick-up & drop-off which is located within a 10 mins walking distance from my home. On the day of pick-up reservation you relocated me to the pick-up location at 2785 N. Sante Fe Ave, Merced which is 3.8 miles from my home. It takes approximately over an hour to walk to. I was forced to find a last minute ride who would be available to drive me to my pick-up location and drop-off due to the long distance from my point of origin.. If I had taken an Uber or Lyft, for not being able to find an available friend. U-Haul should foot the bill. Penalizing a customer by relocating their original pick-up/drop-off locations for having an early rental request is very poor customer service. The one Good thing: The woman who runs the 2785 N. Sante Fe Ave, Merced office provides excellent customer service. She was very accommodating and helpful.

Karina Turner 
Rating:
4.0

Nothing. This location went well above to find what I was looking for.

janet hines 
Rating:
5.0

Nothing pickup was fast and easy clear communication on self dispatch instructions very satisfied with my uhaul experience

Jeremy Breckemridge 
Rating:
1.0

Customer did not leave a comment.

joie altstatt 
Rating:
1.0

Customer did not leave a comment.

joie altstatt 
Rating:
4.0

Customer did not leave a comment.

Lee Jeffery 
Rating:
5.0

Clean truck, amazing service. The woman made the renting process quick and painless.

liz Yanez 
Rating:
5.0

Great customer service, always very friendly and helpful. I've moved 4 times around this area and I always go to this location it's always an excellent experience!

Juan Ornelas 
Rating:
3.0

Customer did not leave a comment.

Austin Moewe 
Rating:
5.0

Everything went well and smooth. The Uhaul rep was informative and attentive. No complaints

David Jimenez 
Rating:
5.0

From the beginning the staff was friendly and helpful, even when I moved out of the storage unit, the staff was very helpful.

Melissa Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gamuchirai mutumi  |  Overall Experience 
Rating:
4.0

Rented UHaul during rainy weather. Windshield wipers needed updating. Truck was clean with a full tank of gas, which was much appreciated.

Karina Turner 
Rating:
4.0

Great customer service

Anthony Iencarelli 
Rating:
5.0

Customer did not leave a comment.

Yevhen Yakhnenko 
Rating:
4.0

Associate who helped me needs to get a new smart phone to be able to follow through with the U-Haul digital check in procedures. Outside of that she was very helpful, polite and friendly.

Charles Perez 
Rating:
5.0

Customer did not leave a comment.

Juan Mendoza Hernandez 
Rating:
5.0

Thank you

luz chavez 
Rating:
5.0

Repnwas excellent. Answered all my questions and was very knowledgeable.

Lynda Jones 
Rating:
5.0

Best customer service 🙏🏼❤️

Kourosh Ayeria 
Rating:
5.0

Customer did not leave a comment.

menny singh 
Rating:
5.0

Customer service clerk was very helpful and process was very easy!

Erika Perry 
Rating:
5.0

There is nothing. 5 stars 🌟 score a 10

Tina Rivera 
Rating:
1.0

Will never use a U-Haul at this location again. Went to drop off my vehicle when they said they would be open and the office was closed, they did not instruct me on how to close out the vehicle and nobody would answer the phone. Very unprofessional and I will never use them ever again.

kashnier russell 
Rating:
5.0

Customer did not leave a comment.

maria arriola 
Rating:
4.0

Customer did not leave a comment.

suresh advani 
Rating:
5.0

Barbara at Sierra Storage is awesome!

Doug Stewart 
Rating:
5.0

Customer did not leave a comment.

Warren Foster 
Rating:
3.0

Customer did not leave a comment.

Nicolas Karastathas 
Rating:
5.0

Customer did not leave a comment.

BRITTANY CAETANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Li 
Rating:
4.0

I initially tried to return my truck at 4pm on Monday afternoon (during normal business hours) only to find a closed for the day sign on the office door. I returned it a day early because I did NOT feel comfortable just leaving the truck on the street on Tuesday morning before they opened which the location instructed me to do. After speaking with Uhaul representatives, I was advised to download the app and photograph the process before leaving the vehicle which is something I was not informed of by the location staff.

Jeffrey Adams 
Rating:
3.0

Customer did not leave a comment.

Doug Williams 
Rating:
5.0

Customer did not leave a comment.

Tina Rivera 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILLIAMS 
Rating:
3.0

When we went to pick up the truck the truck wasn't even there the person who had it hadn't even brought it back in so we had to leave and wait for a phone call because a truck was still like an half an hour away if not more and when we did pick the truck up it had a marijuana smell in it.

stella crowson 
Rating:
5.0

Customer did not leave a comment.

William Adams 
Rating:
5.0

Customer did not leave a comment.

Bryan Bradley 
Rating:
5.0

Customer did not leave a comment.

Tina Rivera 
Rating:
5.0

Nothing

alejandro paramo 
Rating:
4.0

Customer did not leave a comment.

Kathleen Miranda 
Rating:
5.0

Customer did not leave a comment.

Kevin Van Pelt 
Rating:
5.0

Customer did not leave a comment.

Jessica Moore 
Rating:
5.0

Customer did not leave a comment.

Bob Williams 
Rating:
5.0

Customer did not leave a comment.

MONSERRATT OLIVARES 
Rating:
5.0

Customer did not leave a comment.

Cathleen Hathaway 
Rating:
4.0

Customer did not leave a comment.

Manuel Ray Saenz 
Rating:
5.0

Customer did not leave a comment.

Jose Joyro 
Rating:
5.0

Customer did not leave a comment.

Jody Barcellos 
Rating:
4.0

Customer did not leave a comment.

Anthony Alonzo 
Rating:
5.0

Customer did not leave a comment.

David Souza 
Rating:
5.0

Customer did not leave a comment.

Luis Bautista 
Rating:
5.0

Brenda was amazing

Teresa Brooks 
Rating:
5.0

This was a great, efficient, friendly experience. I could not have asked for it to go better, especially during the trying times of trying to move. I will use this facility again.

Torrin Johnson 
Rating:
5.0

Nothing. Very pleased as always

STEVENGENE MEAD 
Rating:
5.0

Staff was excellent and helpful.

Sally McKenzie 
Rating:
5.0

Barbara was not only helpful with my trailer rental she also helped me with my storage rental she has excellent customer service

JOE MCDONALD 
Rating:
5.0

Sorry about the late review but I had to make sure I let everyone know about Barbara! I had a lot of trouble with the u-haul 24/7 but she fixed everything for me in the office. STELLAR CUSTOMER SERVICE!!! THANK YOU SO MUCH!!!

amarpal singn 
Rating:
5.0

Customer did not leave a comment.

ISMAEL LUGO  |  Overall Experience 
Rating:
5.0

Ella es my agradable y educada

Llilia Contreras 
Rating:
5.0

The person who helped me was really nice! She was personable and polite!

Natalie Sturgeon 
Rating:
5.0

Barbara provided a wonderful and welcoming environment explained charges thoroughly overall she was friendly and helpful

Mariah Richardson 
Rating:
5.0

Customer did not leave a comment.

Heldera Massey 
Rating:
4.0

No mobile pickup. The manager said the lock box is broken.

Romeo Trocino 
Rating:
2.0

I was told to return the truck with as much gas as it went out with, 1/8 tank. I did that, even a little more. I was charged a fuel charge. This doesn’t make sense, if you want it back full, give it to me full. Ripping off customers for a few dollars isn’t good business. I will go with Penske next time

gary runge 
Rating:
3.0

Customer did not leave a comment.

Taylor Hawkins 
Rating:
5.0

Just keep doing what your doing i love the young lady who helped me very friendly and really sweetheart thank you Barbara

ramona medina 
Rating:
5.0

Very pleasant and highly recommend

James Cole 
Rating:
5.0

At this time I recommend no changes. Barbara is a delightful lady and she really helped me out tremendously. Her knowledge is unwavering. She’s a very happy person and seems to like her job a lot. And that helps make your business transaction flow smoothly. Thanks Barbara for a great experience.

DEBORAH GEORGE 
Rating:
5.0

Customer did not leave a comment.

susan stires  |  Overall Experience 
Rating:
5.0

Barbara was a great help to me I only.needed a storage for 30 days but she was super friendly and.helpful

VICKY HULL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VONG LEE 
Rating:
3.0

We lost a tire on this dolly trailer, So we find this place close and left it there. Terry

terry decott 
Rating:
5.0

Barbara did awesome services

Julio Rodriguezrivera 
Rating:
5.0

Customer did not leave a comment.

Angelo Martinez 
Rating:
5.0

Very professional and friendly!

Yvette Munoz 
Rating:
4.0

I had a good experience with this U-Haul location. Barbara was very easy going and easy to work with. I will most likely be going there again.

ROBIN BRAZIL 
Rating:
5.0

Customer did not leave a comment.

Sirevalon Cox-Todd 
Rating:
5.0

Customer did not leave a comment.

Vincent Porter 
Rating:
5.0

Customer did not leave a comment.

Deanna Schmitz 
Rating:
5.0

Customer did not leave a comment.

victor gomez 
Rating:
1.0

They charged me for low fuel when I returned it a quarter tank

Skyler Llewellyn 
Rating:
4.0

Customer did not leave a comment.

WILLIAM GRISSOM 
Rating:
5.0

Customer did not leave a comment.

Jessica Friedman 
Rating:
1.0

Explain charges properly

Paul michael Adams 
Rating:
5.0

Could not use storage unit. Full of rat feces. Afraid items would get damage. So gave away most of my stuff and build shelves in home to keep what I needed. The young lady that works there Kaitlyn I believe is her name is very sweet and friendly though.

Maribel Rodriguez  |  Overall Experience 
Rating:
5.0

Excellent Customer Service.

Vang Vang 
Rating:
5.0

Customer did not leave a comment.

JASON JANTZ 
Rating:
1.0

I was never told that I have to return the vehicle with 1/4 of a tank and I was charged a $98 for gas dollar for gas makes no sense this is a rip off

MARIA LOPEZ 
Rating:
5.0

Nothing

RICHARD MARTIN 
Rating:
5.0

Thank you for everything. It was much appreciated.

Lisette Salinas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerardo Torres 
Rating:
5.0

Customer did not leave a comment.

Ruby Roy 
Rating:
2.0

Customer did not leave a comment.

Jonathan Alvizuris 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS LEONARD 
Rating:
5.0

door broke came down while I was inside no easy way to get out did not have my phone in my pocket or I would have called 911

GREGORY BENNETT  |  Overall Experience 
Rating:
2.0

This location is good for those who are storing at this location. This is not a good location to drop off a trailer of any type or the larger trucks. Parking was limited and tight.

CHRISTOPHER BUSCH 
Rating:
2.0

they did not have what I needed and the truck was in bad shape.

TERRANCE TAYLOR 
Rating:
1.0

Customer did not leave a comment.

SHAMARI NELSON 
Rating:
4.0

Safety check!!!!!!

STEPHEN GOOD 
Rating:
5.0

Customer did not leave a comment.

John Koehn  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ROBERT OCHOA 
Rating:
1.0

Customer did not leave a comment.

Robert Ochoa 
Rating:
4.0

Customer did not leave a comment.

MARTY LOZANO 
Rating:
5.0

The lady working there was very friendly

MANUEL FRADE 
Rating:
1.0

I had to return the rental by 715 am, before the location opened and was charged an after hours drop off fee??? Ridiculous

RICKY MARTIN 
Rating:
5.0

Customer did not leave a comment.

MOHSEN ELTAREB 
Rating:
5.0

Customer did not leave a comment.

Daniel Farmer 
Rating:
3.0

Customer did not leave a comment.

Garrett Hill 
Rating:
1.0

Customer did not leave a comment.

john riley 
Rating:
2.0

There was no code provided to be able to leave independently. This causes a lot of strain. We were told the last time we could leave the facility was at 6pm. The website says 10 PM. Won't be back.

Alicia Medina  |  Overall Experience 
Rating:
3.0

I ended up not needing to use the storage facility after all.

Privacy Request  |  First Impressions 
Rating:
3.0

I ended up not needing to use the storage facility after all.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top