Insert the right end of rout time I delivered the car at 2:47pm but my receipt indicates the car was delivered at 3:19pm which was wrong
gordon k
Customer Reviews for Sierra Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service and well trained staff with a very satisfying convenient location.
nur jThe van floor was dirty with small amounts of mud / dirt from the last use. Otherwise everything was fine.
Neil KRead the fuel gauge from the driver's seat not the ground to improve accuracy.
Stanislaw KThank you for helping me decide the correct size truck and your service was outstanding. Ca
cynthia mCheating
Nouhou CI rented a truck and when I went to pick it up, the guy who served told me that the person who was going to take the truck was not going to arrive and that they only had smaller trucks. I am not satisfied with the service because I booked it in advance and when I arrived I found that situation that bothered me a lot.
Daniela SThe process and customer service was great!
ALEN AGood service
pierre nThe pick up and drop off process were seamless! Sierra, grocery always makes renting a truck quick and easy and the trucks are always in great condition!
adelaide gGood fast professional services.
dylar dVery courteous
nicholes lMy key was not in the key box when I arrived for pick up, and my pick up location was changed without my approval causing me to have to drive more miles and spend more money
Olivia AGreat experience
Festus HNil
Paul WApparently they did not complete my checkin after I returned the truck.
J LI have used this location many times for my U-Haul needs. They provide fast friendly service every time.
Saron SThis agent was not at the location when I arrived and took 30 mins to get there. It very much delayed my day
Mike GBad customer service at this location. Makes look U-haul bad.
Mohamed PEverything was on point.
JOHN AAmazing and easy service!
Hanad HExtremely helpful, friendly employees. This was my first time renting a Uhaul by myself, and they made the process very smooth.
Renae SGood spot.
alfred cBajar los precios haha
Gerardo PThe U-Haul phone app is terrible. It lags and restarts and won't load and needs to be redone.
BRITTANY ZWell, the service was above standard. The merchant exceeded my expectations. I was even blessed with a meal purchase for dinner.
Ema AThe reason why I said no to equipment clean and maintain is because the outside of the van was dirty which included the windows and mirrors. Another thing was both front tires were low on air, extremely low. I was already late to where I was going so I had to stop somewhere else to get air into the tires to safely use the van. Other than that, the process was smooth and easy, but please make sure to check all tires day before a customer pick-up date. Thank you.
Georgina ADuring bad weather on the highway I discovered the windshield fluid was empty. After purchasing fluid found out the pump didn’t work. Had to stop often to pour fluid on the windshield just so I could see
shawn dDefinitely didn’t have the same experience that I had the last time
Shawana CThe price is too high
peter kExcellent
ALPHA CNot a super inviting spot, but was easy to do contactless drop off
Caitlyn PThis location has the worst customer service. The guy has attitude and doesn’t know what he’s doing. I went there for a self checkout but ended up waiting 1hour to get the truck key. Then he complained I have attitude!! When I get home the I find out the truck box was leaking water. I called U-Haul to get a switch into different truck which I spend another hour on the phone. Then the customer service told we can’t get you another truck unless before you bring it to a repair facility and see if we can’t fix it the we offer you an alternative truck. I tried to cancel reservation and reserve new one is was very expensive rate. It’s the worse experience I ever had with truck rental
amjad Avery happy with the service
john hNo improvement necessary. Everything was fine
Beverly BI never received my receipt like I was told. I gave them the keys and was basically shewed off by the guy, and he told me to wait for an email receipt. Never got one. I’m curious about my charges and need this for tax purposes. If this could be sent to me, that’d be appreciated. Thanks.
Sedona HVan engine light stayed on, sounded like it was going to die. Still haven't received final recept.
Andrew BI was charged $14 insurance coverage when I did not ask for coverage.
Shi WVehicle was clean and comfortable however, after driving a 40 mile round trip to pick it up, the oil light came on as I arrived back to Delaware. Store owner directed me to take photo of oil light and fill oil and when I returned the van, he reimbursed me for the cost of the oil, so I don't want to make it sound like he was completely unreasonable. Still I had to make the extra phone call, take and send in photos, drive out to a store, purchase oil, refill the oil, and then check the oil repeatedly during my 48 hour rental, not to mention that I was charged $.39/mile to drive out and buy oil. Quite honestly, could have done without the extra headaches, time and expense, when I was already trying to manage a move. Could have been worse, but could have been better
Holly Tgreat customer service!
Georgia CFriendly staffs at the location, polite and helpful.
Choma BI received a phone call from a rep at another location. She told me my reservation is being changed to a new location. Since it was two miles away, I was fine with it. I showed up on time, and the person at the counter was not aware I was picking up a sprinter van. He later found my name in the system, and said, “It’s a good thing you’re here. There is another reservation for that van at the same time. First come first serve.” I can’t imagine the frustration had I been just a little later than the other reserver. Why would you allow me to reserve at a location without a van present? And why would you then transfer me to a location that is double-booked? The clerk at the location was very helpful, which is why I give it three stars (five stars for his professionalism). 0 for the previous location.
Shannon SThe customer service of this location was good. However, I ordered a dolly and furniture mats to move furniture I purchased. Because I did not have the proper equipment to move the furniture, I could not pick it up and was charged because of it. Your website should not falsely advertise locations have access to equipment that they do not. The end result of that is me not being able to utilize what I rented the Uhaul for and not being able to get the merchandise I purchased. I should be refunded for my purchase as I had no control over this entire situation.
DeVon PI need to speak with a uhaul supervisor the store that I rented my uhaul from is trying to charge me way over the miles I used and he did go through proper procedure with me. I never got to do a walkthrough and check things with him he just gave me the keys after I did my mobile pick up. It was trying to prompt me to do a walkthrough but once I clicked next it just took me to the vet keys page and after that e surging was done I am very upset because this has never happened before and now I’m gettin recharged way over what I was suppose to be charged for will be calling in the morning k
Kitana SLook I'm so sorry for the miss understanding my step sister told me she talked to the lady and extended the time on the truck and showed me where uhaul took the money of for the rental I was shocked when my sister told me she was approached by a uhaul guy stating the vehicle was reported stolen I my self just got back in town from London ohio I don't have a license so I never could drive it myself they took forever even moving my things and my purse was in vehicle with belongings that belonged to my step mom how do I obtain my property and I'm so sorry for me being mislead by Cassandra Smith the one who asked me to put my name on it
princess hShould have the same customer service as the time of request as the time of returning
Mustapha NNo bad comment just wants to say thanks you
Mohamed KStaff was friendly, cortious and professional. Trailer was super clean.
Brenda VEverything was PERFECT
anthony nMy appointment was 330pm, when I got there the owner was not there. I had to wait 15 minutes for the owner to come. When he came at 348 we started the process and then he said there was no equipment available to rent to put my stuff on and move them. It’s very unprofessional. When I went back to return the truck he was not there at all. I left the key with his wife who told me they will get back to me later.
Mariatou KApart from the little noise when you start the car everything with the payment is good. I had no problem with the car. I will go back there if I need it.
Lesly AWe had the best check-in experience with Uhaul from this location. The staff member was friendly and quick. I was very happy with this experience.
STEVEN NEasy check in/out; very friendly; smooth transaction.
Michelle BWe had to be transferred to this site as our first reservation site did not have an open store. It took over an hour to rectify along with a smaller truck as the outcome. Uhaul did work with us giving us an additional 3 hours to finish the move with the smaller vehicle.
MITCHELL PPickup location was very convenient for my purposes and the gentleman who helped me was very friendly. It was a smooth rental process and I was in and out in about 20 minutes.
Ray MNothing
Rexze MIt was difficult to get in contact with the person who handles uhaul rentals. I was told twice that he would call me back, but he never return my call.
ANITA DCharges and Fees should be made open to customers. excessive charges and fees.
David OThere needs to be better communication between uhaul and the locations. I requested an 8 am virtual pickup, but when I showed up at 8 am the store was closed and there was no way to pick up the truck. If you can’t pick up a truck before business hours that should be stated when you are reserving the equipment.
joshua cEverything was good for now
BEZANKENG WI was charged for a dolly and blankets that he did not have. He tried to get it refunded
Kathie COver charged my credit card. Can start by not doing this
DENIS Aall at the location were pleasnat to work with
JAMES BEverything is okay keep it up
CHRIS A