There needs to be better communication between uhaul and the locations. I requested an 8 am virtual pickup, but when I showed up at 8 am the store was closed and there was no way to pick up the truck. If you can't pick up a truck before business hours that should be stated when you are reserving the equipment.joshua C.
Customer Reviews for Sierra Grocery
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was good for nowBEZANKENG W.
El cliente no dejó un comentario.Donjia H.
I was charged for a dolly and blankets that he did not have. He tried to get it refundedKathie C.
Over charged my credit card. Can start by not doing thisDENIS A.
El cliente no dejó un comentario.KIRK W.
all at the location were pleasnat to work withJAMES B.
El cliente no dejó un comentario.frank A.
Everything is okay keep it upCHRIS A.
Unit wasnt clean when picked up. Had to clean inside of windows. Also I went just over 130 miles when returned. Also I returned unit approximately 11 am. I wish the satellite stations would take better care.Brian H.
El cliente no dejó un comentario.Matthew P.
El cliente no dejó un comentario.Tamiko B.
Process was very simple. I thought the rates were fair, and the owner of the store was very pleasant to work with.Andrew S.
El cliente no dejó un comentario.Bryan P.
El cliente no dejó un comentario.saeed Z.
El cliente no dejó un comentario.THEODORE P.
the gentleman that helped me was very pleasant :)Kristina F.
Overall awesomemavis K.
Speed up the process at check out. I uploaded all of my information online, ONLY to have to do it again at the pickup site. They should have had my ID and everything already in their system.Brittney N.
This location was fine but the location I had initially booked my reservation through (Smoke Outlet) was incredibly unhelpful and didn't have a vehicle for me. I ended up having to go through the check-in process 3 separate times. Once on my phone and twice in each location.JOHN V.
El cliente no dejó un comentario.Erin W.
El cliente no dejó un comentario.David S.
i used the online to pick my truck up and sat for 30 mins before getting the keys also there was a lock on the back of the truck which took more time to get off as we didn't have 90 mins to wait in a locksmith so we did it ourselves. Worse experience dealing with U-HaulMorgan C.
El cliente no dejó un comentario.Daniel K.
There seemed to be homeless people sleeping in the back of the truck. There were blankets and food scraps and even human poop in the back of the truck.Victor A.
Respectful and politeJeff F.
Richard the store owner is fantasticJOHN R.
There's a discrepancy between the posted hours and the hours listed in Uhaul's system (ie they close at 8 rather than 9 etc) so you might want to fix that.Philip F.
El cliente no dejó un comentario.Javier M.
The service at this location was very helpful. We were originally scheduled for a mobile pickup at 8:00am at the Convenant Media LLC location at 2424 Home Acre Dr Columbus, OH 43231. I wouldn't recommend to anyone to use the mobile check in. The photos were not processed correctly causing us to not be able to proceed with our pick up. We ended up going to another location that opened at 10:00am. We were then put behind schedule and were not able to complete everything needed for the day. We will now have to rent another truck.adane M.
Customer service was great from the owner of the grocery store, but unfortunately I was charged for over 30 miles when I in fact drove 7.3 miles and I was also charged for a CDW protection when I decline the protection in-store verbally to the Clerk. The Experience aside to all of his errors was still decent. I'd recommend going directly to Uhaul for accuracy. I'll be calling customer service to have the charges removedAndre R.
El cliente no dejó un comentario.Lisa J.
El cliente no dejó un comentario.Sharon A.
El cliente no dejó un comentario.Shannan M.
Keep it up! C/S was great, the truck was in great shape, no problems at all.Kyla J.
I don't feel any improvements are necessary. Sierra grocery offers great customer service and go above and beyond to assist your needs. Thank you very muchTamiko B.
Super super nice and very pleasant to talk toSteven G.
The only reason I could not recommend this location to a friend is that it is very very hard to find.KARLA C.
The agent was very friendly and professional.nii O.
They charged me extra for Gas though I filled the tank to the level they gave me. I just drove for 11 miles and though I filled gas, they charged me for an additional 4.2 gallons($16.80) which is really bad.Sri Harsha T.
El cliente no dejó un comentario.Patrick E.
El cliente no dejó un comentario.Akshay S.
El cliente no dejó un comentario.Kathy M.
El cliente no dejó un comentario.susan L.
El cliente no dejó un comentario.Nicholas R.
El cliente no dejó un comentario.james F.
Easy check-in, the rental was there and ready to go. Staff was friendly and helpfulAnthony I.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.troy A.
Very friendly and helpful attendantScott T.
El cliente no dejó un comentario.Larry N.
El cliente no dejó un comentario.Francisco G.
El cliente no dejó un comentario.FRANCIS O.
Truck problems: - The high speed blower on the heater fan did not work. - The windshield washer did not work.Larry N.
El cliente no dejó un comentario.Jan N.
Above excellent. Great customer service, highly recommended!!!!!RICHARD M M.
The floor of the truck was very muddy. It hadn't been cleaned someone last used it.Andy A.
El cliente no dejó un comentario.Shane M.
El cliente no dejó un comentario.Bill P.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.Linda E.
El cliente no dejó un comentario.Donald B.
A friend picked the truck up for me.Rob T.
The customer service is no goodELHADJ B.
I was charged double what was told to me on the website when I confirmed this rental. The rental was suppose to be $126 because I agreed to return to the same rental location and not leave in Athens OHIO. Please credit my cardRobert F.
I was very upset with my experience. I requested to pick up the U-Haul at a New Albany location close to my house. I get a text the night before stating I am to pick it up at the above location (which is just a random grocery store- so confusing!!). It was completely across town and in a bad area. It was hard to find and when I got there, the Store Owner was confused about my order (even though it was paid for in advance) and I had to wait 40 minutes before he gave me the keys. I was on hold with customer service trying to get someone and by the time I got connected, he figured it out. The store owner was very nice, however, I was not happy with how everything went and I don't understand why my pick up location got switched last minute. I don't plan to use U-Haul in the future.KELLY B.
The customer service excellent! Very friendly!Maureen C.
Both of our rentals had battery issues and took a hour to sort out reservations. Staff friendlyFolasade A.
My experience with uhaul was not good, I would like to be contacted regarding this experience.Stephanie Z.
Super friendly and quite fast.Kevin P.
Clean truck. Have multiple people who can rent a truck. I had to wait for owner to get my truck when I called specifically ahead toet them know when I'd arrive.Christopher C.
El cliente no dejó un comentario.richmond K.
I was overchargedVicki J.
El cliente no dejó un comentario.Shawn S.
El cliente no dejó un comentario.Timothy C.
Nothing! The store staff was exceptionally friendly and helpful. Thank you for helping me move!shield P.
El cliente no dejó un comentario.Tyra D.
El cliente no dejó un comentario.
nothing everything especially Richmond the owner of the store was greatJOHN R.
The young that was the clerk was knowledge, efficient, and personable. Very professional.JoAnn K J.
We requested and paid for a furniture mover which was not provided. Otherwise, everything went smoothly.Glynda B.
I have rented UHAUL trucks from several locations over the past last year. All have been satisfactory experiences. This time was no different. I was helped by several people most notably Richard. Everyone at this location was extremely nice and helpful. Everything was smooth and easy. I would recommend Sierra Market to anyone. Super nice people, smiles and hand shakes. A superb, professional business. I would definitely rent from them again!SHAWN P.
El cliente no dejó un comentario.FRANCIS N.
I did not like renting from this location at allBrenda K.
El cliente no dejó un comentario.Constance E.
El cliente no dejó un comentario.Antonio B.
El cliente no dejó un comentario.bryan R.
El cliente no dejó un comentario.John V.
The truck was dirty. I have never rented such a dirty vehicle. It was a terrible experience.jaleh H.
El cliente no dejó un comentario.DAMON H.
El cliente no dejó un comentario.patricia A.
El cliente no dejó un comentario.JOHN K.
I dropped the trailer off on a Saturday afternoon, asked for a receipt and was told after they receive it in the system that I would receive and email. I called the grocery twice and U-Haul three times and it took almost 5 days to get a confirmation.Andrew C.
El cliente no dejó un comentario.Keyla C.
Contractor does not have a working printer, no contract provided. Changed my contract to include insurance, padded my cost. Refused to fix. Must contact corporate. Would not use this location. Very bad experience.Kevin K.
Need a large sign at the roadside, very hard to find.Loxie S.
Oh my God I would not recommend this company for anyone please call my company who does it all for you they literally charged me 50 for my daughter ending up in the hospital which let me remind you is 2 years old did not care never wanted to care this location is literally overseas where they need to be type a people I promise you do not go to this location you will regret it I know you will do not do it do not take this to review as a grain of salt take it as an experience from someone who does not want you to have the sameAustin A.
Not well identifiable from road. Need UHAUL sign that is visible. I was directed to this location while there was a much better UHAUL location closer to the address that we moved to. I would not have sent anyone to drop off at this location.Rodney F.
Don't change pick up location the day of. I selected a specific location that allowed me to reserve a truck. The morning of the pick up date, uhaul changed my pick up location. Location matters.Tamara F.