Customer Reviews for Shutters Towing
(U-Haul Neighborhood Dealer)

189 comentarios

424 Geneva Rd   Alexandria, MN 56308

(320) 762-8667

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(320) 762-8667

424 Geneva Rd
Alexandria, MN 56308

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

More lighting in the lot

Mitch L. 
Clasificación:
5.0

Everything was great even discovered we had a flat tire they came out and replaced before e left the next morning! Great place!!

Susan V. 
Clasificación:
4.0

El cliente no dejó un comentario.

sharon B. 
Clasificación:
5.0

The service at the pick-up location was outstanding!! So helpful and pleasant to deal with. Great job Shutters!

Mark D. 
Clasificación:
5.0

It's getting crowded

Garth O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLEEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry B. 
Clasificación:
4.0

Very helpful-great service

SHEILA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel R. 
Clasificación:
4.0

Not a fan of the 24/7 pickup. The location was closed. Had some trouble with my credit card because of my bank's fraud prevention lookout and being a cross country move the charge was high. After the bank took the block off and I was still having trouble U-Haul customer service got it to go through then offered to finish the check in with me over the phone. She was wonderful!,

BARBARA D. 
Clasificación:
4.0

Nada

Scott L. 
Clasificación:
3.0

I find it amusing that I am rating the location but not your software or your process. I thought the online process was going to be simple but it was pretty nightmarish. I had no idea it would take over 30 minutes of struggling to rent the truck in the morning. The worst issue was i could not check out the truck until I created an account. Nowhere was this ever mentioned. If the software had worked better, this would have been a much better experience.

Wayne W. 
Clasificación:
5.0

Staff member was unable to add my drop off location when I picked up the truck. (See return comments)

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tami P. 
Clasificación:
3.0

Pave the parking lot! It was a mud hole. Since I dropped off after hours there was no personal there but I did eventually learn how to use the drop box.

Ken G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T. 
Clasificación:
5.0

I was originally to pick it up in Fargo ND. I'm so grateful that once again they didn't have the equipment I had reserved because the place in Alexandria was SOO much better. The people at the Fargo uhaul places were all rude and disrespectful. I will NEVER attempt to rent from a Fargo U-Haul again... EVER!!

PATRICK P. 
Clasificación:
3.0

vehicle may need balancing an alignment, its was pulling to the right side and vibrating at one point on the increasing speed process to get to a normal smooth ride

Jorge Aurelio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent N. 
Clasificación:
5.0

Mobile drop off worked great!

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
3.0

I had to return the U-Haul truck late in the evening. The U-Haul return business was closed. Unfortunately the place was small with very little room to park a 26 ft truck and was poorly lit. Then, the mobile app to check in and return the vehicle was not functioning correctly. After some time I managed to complete the return through the website. That went smoothly :-)

Robert M. 
Clasificación:
5.0

After hours drop off, open lot easy to back trailer into place.

michael K. 
Clasificación:
5.0

After hours drop off, very easy to back trailer into drop off location.

Joel K. 
Clasificación:
1.0

Couldn't locate my drop off. I was charged a drop off fee for the wrong drop off. No drop off address on the contract. My drop off date was on a Sunday. Bad combination all around. I contacted the regional office and they told me they could not help me and my situation. I was charged for two rental trucks in two different directions at the same time. After everything was resolved it was uhauls mistake

Gernell C. 
Clasificación:
4.0

El cliente no dejó un comentario.

VALERIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY Z. 
Clasificación:
1.0

Uhaul, as a company really screwed us over. We made our reservation for pick up in our town over a month a head of time and the day before they told us the closest pick up for the size truck we needed was three hours away. When asked if they could get it closer we were met with a firm no. They didn't even comp us the gas it took to drive their gas guzzling truck 3 hours back to where we actually needed it. Huge disservice and will be using Penske next time even if costs more. Shutters towing was great, with nice staff and empathetic, but uhaul can pound sand as far as I'm concerned.

Angie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANINE K. 
Clasificación:
5.0

Return was easy and service was great.

Paul W. 
Clasificación:
5.0

Nice guys super friendly got it ready quickly good experience with them

DANIEL L. 
Clasificación:
2.0

No staff on-site on Saturday. Lot was a mudpit and we got stuck trying to park the trailer.

Kala K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barb B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bill C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
5.0

We do NOT have any idea how uhaul could ever improve on these two Dealers..... Both Shutters Towing made the pick up so extremely easy and Sparky's Repair was exceptional as well!!!! Seriously, if uhaul has or recognizes any kind of "Dealer of the Year" award BOTH of these Dealers should be honored!!!

CONNIE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
4.0

I returned the trailer after work hours (on Labor Day), so I did not interact with any staff members. However, the staff at the drop off location must have quickly processed the trailer, since I got the receipt shortly after start of their work day.

ROBERT H. 
Clasificación:
3.0

Nothing at this time.

Bret N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

I reserved a truck online and had the location changed twice in two days including the day I was scheduled to pick up the truck. I had to drive an extra 90 miles as well as make other changes to my moving arrangements. In addition, the original pickup site in Morris MN is unacceptable. They are not open any posted hours, have no answering machine and when you go there in person the doors are locked and the cell phone isn't answered and voicemail is full. The person running this site is also unable to answer basic questions or trouble shoot situations.

Rhoda S. 
Clasificación:
4.0

See previous comments, drop off staff was only positive I could say about uhaul, friendly and helpful

Tim C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lauren H. 
Clasificación:
4.0

The location had internet problems. While annoying, it wasn't their fault but it took longer than should have.

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Nothing. Everything was great. Best Uhaul experience to date.

RYAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg M. 
Clasificación:
5.0

They were great and we got what we needed to get moved. Will be using them again!

Erica C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Misha F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marta M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Arvin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Teri B. 
Clasificación:
3.0

Let them know with “words” when they pick up what time the truck must be returned by to avoid being charged an extra day. What a rip-off. I'm sure it was on the emailed contract but you need to make it more obvious. With all the texts and emails, why don't you make it clear upfront? Really pissed me off having to pay another day then you probably made someone else pay to rent it while I was still paying for it

marta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexander Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

David I. 
Clasificación:
5.0

Easy drop off

Tim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney W. 
Clasificación:
5.0

Very fast and easy check in. Highly recommend this uhaul location.

troy H. 
Clasificación:
5.0

Easy drop off. Set keys on counter and left.

Paul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryana N. 
Clasificación:
5.0

I actually dropped at the 301 Broadway location and they transferred to the 424 Geneva location.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William U. 
Clasificación:
5.0

El cliente no dejó un comentario.

brad O. 
Clasificación:
2.0

Charging what's on the bill not an additional 500 bucks

Jeremiah M. 
Clasificación:
5.0

Staff was friendly, helpful and courteous.

Bruce E. 
Clasificación:
5.0

first time at this location, I am very happy with the experience.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeri Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

josh L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch L. 
Clasificación:
3.0

El cliente no dejó un comentario.

laura A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

The men in Alex's office were friendly and very helpful. We will go back there again. Gracias.

jerry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy U. 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM W. 
Clasificación:
5.0

All is good!

al A. 
Clasificación:
4.0

The guys were efficient and got me on my way in no time !

Bruce E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy C. 
Clasificación:
5.0

The check in/out process is slick and easy. I had set up my reservation on correctly but was able to instantly adjust it online. Will definitely recommend to others.

Andrew P. 
Clasificación:
5.0

Cant think of any improvement

kayla F. 
Clasificación:
3.0

There was no one there when I arrived to pick up. When I called the 1800 number, I was on hold for over 15 minutes and then someone came but m6 call was never answered.

Bill L. 
Clasificación:
5.0

train rental agent in GOOD MANNERS. She is not the captain of the world, only her small part of it!

elmer B. 
Clasificación:
5.0

Service was great!! Excellent Value

dan K. 
Clasificación:
5.0

Sparky Was Helpful, Friendly, and Knowledgeable, I would rent or drop off to this location again for sure! These are the type of businesses U-Haul should look to partner with!

Todd J. 
No se han enviado comentarios para esta ubicación.

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