Felt rushed as the worker had a lot going on besides helping with my renting a U-Haul trailer.
Mark M
Customer Reviews for Shutter's Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Give option of where to pick up truck. I picked sauk centre and a couple hours later I get email saying I couldn't pick up there because there wasn't one there but it is sitting there in their lot where it's been for atleast a week. The return truck on app didn't work so I had to call and hope they returned my truck without any late fees .
Faith BThe trailer was full of mud and dirt, frozen and had to lay blanket down so my furniture didn’t get filthy, but some still did, I did complain when dropped of and that was another issue in itself,
James CRequesting refund as truck was loaded with trash, dead mice, cockroaches, drywall, horror story!
Jesse Cthey were good help . thank you.
jesse cVery unhappy that I was quoted $44.95 over the phone but when I picked up the tow dolly was advised it was going to be $111.00. I was going one way with the dolly and was actually bringing it back to the location someone had rented it from the day before. Called the U haul regional office and disputed the charges and was told the price was set by corporate and wouldn’t charge me what I was quoted.
Steve CI was very impressed with the personnel working at Shutter’s. They provided an easy place to park the UHaul / trailer combination without having to back the truck and trailer into a spot which was really nice.
Thomas OLet them know there is a deposit, I went through the entire rental process and not once did I see anything about a 200 dollar lost/damage charge. It was a complete waste of money because all the money I had for several trips back and forth for gas went to the deposit that I was never told about or shown or anything. It would be one thing to say last minute, "oh hey there's going to be a big charge for damages as a deposit" but nothing was ever said or written down before the rental purchase. I Did get the charge on my bill that was emailed to me later in the day, but Nothing was ever mentioned beforehand about the ridiculous price. I'm very saddened that this is just further proof of "hidden fees" and just rather untrustworthy business. Like I said, it would be different if someone said something or printed off the Full price list of everything that I would be charged, something transparent about the prices, but I feel I was wronged in the sense that nothing was said and the money i had planned on using for gas was taken literally without my knowledge until after the fact. The U-Haul company is being represented in an untrustworthy and distasteful manner at the location I used.
Dillan SNo gas in the tank. Ended up filling the tank but only used less than a quarter of a tank. No reimbursement. Pretty much a joke. Seems like that’s what they do to keep them gassed up. Leave it to the customers to fill it. Some get screwed and others don’t
Joseph Lcab was full of dog hair
Jerald LI called to say I’d be late returning the trailer and John was very accommodating and let me know it was ok and to be safe traveling-first!!
Elizabeth HWhy did I get charged twice?
Lucas BHave used Shutters numerous times. Always easy, both in-person and mobile...and the equipment is always staged and ready to go.
Jeremy PHad a very uneventful experience. Everything worked as planned. The blankets in the truck were nice to have available.
Ron CVery helpful. Offered to unhitch the trailer. Offered understanding, empathy and an apology for pad issue.
David WI think it is poor customer service when you make us use our phone to check the vehicle over before leaving and then send us the receipt in a format that we cannot enlarge to see exactly what it says.
Junette FThe customer service was excellent, the parking was ample, all around great. However, I would NOT recommend having to drive 100 miles one-way to pick up a reservation that had been made for 2 weeks prior with only 1 day’s notice. U-Haul provided an extra 120 miles for free on my trip, but that did me no good because I had to drive the 100 miles extra in the first place. So, what I got out of the deal was a larger fuel bill. If U-Haul had given me more notice I would not have been backed into a corner with only 1 option. I understand that customers dictate where trucks end up and when, but a company that large with what I assume is sophisticated software couldn’t provide more than 24 hours of notice that my reservation couldn’t be fulfilled as expected. Then nothing to offfer aside from “I’m sorry sir, there is nothing we can do.” The customer service representative I spoke to was very friendly and professional and the gentleman at Shutter’s Tire and Auto was awesome. As for U-Haul, I cannot say I recommend planning a 1,400 mile move and counting on them.
DREW SThis review has nothing to do with the pick up or drop offs. This is about the scheduling system and reservation process, getting what the customers needs and where they wanna to pick it up from. A month in advance reservation should have been more than enough time to get my unit there. So this time I was unhappy with corporate uhaul.
Brian KWindshield was not clean. Finding a parking spot at the pickup place was difficult. Cars were parked all over randomly.
Chris BNot much really, the van was clean, well maintained, easy to handle and easy to rent. The people I talked to were friendly and helpful. I wish there was another van there, as I had to wait for it, but I'm sure
Teresa TReally did a great job helping unload the trailer and great service.
Gerald SNothing I know of. The truck was ready the guy was professional and had no issues. Everything went great.... A+++
Delroy MShutter's U-haul staff member was very efficient and cordial. Thank you for your help.
Timothy ANothing, great customer service
Stan KVery friendly team at this location.
Jeffrey BThe truck was very old and lLOUD!
Elizabeth KAfter hours drop Off and using app on phone was a time saver
Dennis MMy experience was awesome... nothing can be improved on.
Paul DThe place was closed so I used the online check in app. For some reason the online app was not working and I was overcharged 2 days. Called the regional office and was told it wasn't there problem. Talked to person at Shutter's and was told they couldn't do anything. Was told by one of the employees that the online check in doesn't work all the time.
Margaret SThis location was very friendly and accommodating. I’d use them again.
Janice SThis location is convenient and the staff is helpful and friendly.
Bob SN/C
Tom BKeys drop off box was easy to located.
David OWhen gassing truck it seemed the gas gauge was stuck. When it worked again the gauge said it was 7/8 full. It would have been nice if I could have been reembursed for the over fill. Moving is expensive enough as it is.
Vicki MEverything was good call
Edward TFor the next time please set proper expectations. It was fine that I had to do remote pick up and drop off but it was frustrating because nobody said anything about that or about the location being closed. There was another person picking up who had the same situation and wasn’t tech savvy who had waited around for over 2 hours. I ended up helping him through the process so he could get his truck. That is unacceptable.
Sam MI called to confirm that I could drop off after hours. Which I did. I've dropped off here on two occasions. Easily accessible and plenty of yard space for equipment. Thanks.
Mark JI showed up just before closing time. They still worked with me and got me into a truck. Super helpful and friendly. Will rent from Shutters Tire and Auto agin.
Cody KGreat place to rent from.
William Wgood friendly service
LEON MGreat service!
Dwight CExcelent
Israel ASuper helpful guy got me signed in quick, nice guy
Jonathon DBreaks needed checked. Online has gotten way more complicated than it used to be. Took me 30 minutes to finish
Tiffany MI brought the truck in on 1/2 a tank like the contract said. They did not go check out the truck while I was there. I was charged for additional fuel. Doesn’t make sense to me. Truck was back s day early and with less miles. Why didn’t I get a refund for any of that?
Kevin LVery easy and also awesome customer service. Reasonably priced. Very satisfied customer!
zach p