Customer Reviews for Shrewsbury Self Storage
(U-Haul Neighborhood Dealer)

166 comentarios

20 Onion Blvd   Shrewsbury, PA 17361

(717) 235-8094

Horarios de la ubicación

  • Lun. - mar.: 8 a. m. - 5 p. m.
  • Mié.: cerrado
  • Jue. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 8/23/2022 - 9/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(717) 235-8094

20 Onion Blvd
Shrewsbury, PA 17361

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 8 a. m. - 5 p. m.
  • Mié.: cerrado
  • Jue. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 8/23/2022 - 9/5/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie G. 
Clasificación:
5.0

This was a great experience, and I would recommend and use them again.

RICHARD D. 
Clasificación:
5.0

Convenient location and very helpful management.

Bernadette R. 
Clasificación:
5.0

I had a great experience with the Shrewsbury location. It was a convenient location and the manager responded to my needs in a timely manner. I will definitely be using this location in the future.

Kelly R. 
Clasificación:
5.0

Very pleased with the equipment and services overall everyone that I worked with was very pleasant and polite

bethel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
5.0

Everything went as anticipated! Thank you

Robin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarae B. 
Clasificación:
1.0

I was charged for items I did not use. The cabin pressure was compromised, I had terrible ear pain when driving I felt like I was in a cave with the sound bouncing back and forth. I have never had that experience when I rented before. The roll up door was very hard to open and close. Overall I feel I should have a partial refund for the problems I had!

Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis C. 
Clasificación:
5.0

Attendant explained things about the truck, the equipment I was renting, etc. Very good service!

Carolina A. 
Clasificación:
5.0

Very good customer service

SANDRA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

The app is a bit cumbersome to navigate abs you have to open up too many protective settings on your phone to make it work.

Marko B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N. 
Clasificación:
3.0

Picked up the truck with only 1/4 tank of gas, so we had to fill it up almost right away due to our drive.

Jordan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES G. 
Clasificación:
5.0

Check engine light on truck at pickup. Site was advised, told not to worry.

David S. 
Clasificación:
4.0

it cost way too much to rent the equipment. The pickup process was too difficult and the customer representative I dealt with was rude and not helpful.

Raven B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry P. 
Clasificación:
5.0

You just need a complete overhaul of the Truck Share software. I made sure to go when the location was open this time so I would not have to use it! But when I was returning my truck they were not open, and amazingly I didn't have any problems for once...however 2 other people were returning trucks while I was there and they both had some of the same problems I've had in the past! Like it won't load the photos, or it says your reservation doesn't even exist. So I tried to help them, because nobody has time to call uhaul and hang on hold for the usual 20 minutes. Another ridiculous thing, they keep texting you all these important links, which by the time you click on them are expired, because they are only good for 15 minutes...but they don't tell you that!! So then they say just call uhaul and get another link. NO THANKS! Why on earth would uhaul want to do things that would result in more calls, when they can't even handle the amount they already have?? Above all, NEVER use Truck Share late at night. If they ask for an "alternate contact," they will CALL that person and wake them up to verify it is a valid phone number!!! They called my 84-year-old mother who is on oxygen at 2 am and said she didn't answer! Well no kidding, if you have tubes in your nose hooked up to a machine across the room, and the phone is in the kitchen, you know by the time you shuffle out there it's going to stop ringing!

REBECCA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

Nice unit, excellent service at location.

CLINTON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANNAH F. 
Clasificación:
4.0

It was a smooth rental experience...

Debra K. 
Clasificación:
5.0

Nothing. Service is great and vehicles are clean and well maintained.

MICHAEL P. 
Clasificación:
5.0

The truck was easy to pick up and drop off. The manager was friendly and informative, and helped me follow up effectively so that I saved money and time for my rental. Thank you for the excellent service

ANNE J. 
Clasificación:
2.0

Better customer service. They make promises that they will not keep. They will manipulate your schedule to satisfy their prior obligations, which were obviously botched as well. Understaffed and not very knowledgeable concerning their obligations or products.

HALEY N. 
Clasificación:
1.0

Actually have the uhaul that was reserved. Uhaul called and changed my location 2 days prior and then this location was out of office and not able to handle the issues that came up. Since they were not in office they could not place the keys for my uhaul which was returned the night before in the lock box. Took 45+ to get resolved on the phone with uhaul until I could leave the premises with my truck. I wanted a 15ft truck and had to take a 20ft.

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

Quick service good price!

CHARLES F. 
Clasificación:
5.0

The air conditioning did not work

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUELSAUL R. 
Clasificación:
1.0

Don't tell people they won't get charged anymore and then charge them more. I was also told if I picked up from a different spot it would be $80 cheaper and I was not price matched or helped at all. Worst service I've ever encountered. Man called me from drop off place and was extremely rude and short and cost me more money.

ETHAN S. 
Clasificación:
5.0

Very helpful and accommodating.

JOY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA M. 
Clasificación:
5.0

They went above and beyond the call to assist me in having the correct size truck! I also was unable to complete the online return which they completed for me. Thanks!!

Valerie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADFORD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadine M. 
Clasificación:
1.0

Double billed me

MICHELLEE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL L. 
Clasificación:
4.0

I honestly can't read the receipt in my email

RACHEL E. 
Clasificación:
5.0

Stay the same. Jere is a great guy to work with and very knowledgeable.

RONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

Very smooth rental transaction. Truck was easy to operate and in excellent condition.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
4.0

Not much space to park the vehicles out front.

Abbey J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHAN F. 
Clasificación:
4.0

Clean facility with friendly fast service.

David C. 
Clasificación:
4.0

Great location but street parking isn't allowed making it a challenge for a single person to pick up a rental truck. Also, make the app more responsive to input information. My check in and check out experience was delayed waiting for input info to process.

Robert M. 
Clasificación:
4.0

We spent two hours on the phone with a u haul rep trying to get the keys so we could get on our way

warren C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anson C. 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANCES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
5.0

The gentleman who works there is pleasant and very helpful. He made renting and returning the truck easy.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KACY H. 
Clasificación:
4.0

The manger or whoever helped us didn't have a mask on and that would've been nice in these COVID times

Quinlan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

While i understand the need for a deposit on a vehicle, i was going to rent with cash but instead paid with a credit card to avoid a deposit on an appliance hand truck. The process for renting a hand truck could be a little simpler and easier to get through instead of the same as a vehicle.

STEVEN T. 
Clasificación:
5.0

Very good experience. We've used this site several times, always good results.....

BRIAN E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

Jere was very professional, helpful, and a pleasure to work with

David H. 
Clasificación:
5.0

I never received my remaining refunded amount from my rental....... When will it appear back on my debit card?

EDWARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daming C. 
Clasificación:
5.0

Will use again. Very helpful and accommodating. Went extra mile to help us find list car keys.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy H. 
Clasificación:
5.0

Great service. Very helpful

Christina M. 
Clasificación:
5.0

The customer service line and support gave wrong information and inaccurate pricing each time I spoke to them the confirmation call never came. They gave me one pickup time and scheduled it for another.

Joshua A. 
Clasificación:
5.0

Easy going service, helpful, and respectful to young and old customers.

Fred B. 
Clasificación:
1.0

customer service was extremely poor. did not answer phone or call back when messages were left. received no scheduling communication for picking up truck like website promised. Was unsure if truck would be available when contacted a week before pick up, Was not told that office would be closed during the regular stated business hours on day scheduled, making it impossible to claim keys for vehicle. Overall, very poor customer service and would not recommend to others.

Ryan U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron F. 
Clasificación:
5.0

Parking was very limited. I had no choice but to park inappropriately. Might consider an emergency overflow in one of the nearby lots

Elizabeth F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon C. 
Clasificación:
5.0

Simple Professional transaction

Obert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristian D. 
Clasificación:
2.0

The app for self pick up is terrible. The check engine light kept coming in off. I called in, waiting over 15 minutes to speak to someone, only to be put on hold again. This was a terrible experience

Allison B. 
Clasificación:
5.0

The truck was clean BUT the "check engine" light was on the whole time. We only drove it 8.5 miles each way, and we would not have wanted to drive it any further.

Elizabeth M. 
No se han enviado comentarios para esta ubicación.

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