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Micah W
Customer Reviews for Showroom Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’ve never used the virtual pick up, and wasn’t aware this was the situation I was going into. After waiting for a half hour for the vendor to show up, I called the customer service line, and talked to a couple extremely helpful people, who guided us through the situation.
Scott CLocation was less than desirable- did not look like a Uhaul rental place. Big dog barking in the building. Phone calls were never answered. Truck was full of dead bugs. It also had a lot of dust on the seats and in the cabin. There was poor lighting. When we returned the truck, we had to use our vehicle lights and our phone lights to maneuver the key box. And when, delivering at night, lots of dogs were barking.
Angela ANeed a better uhail app experience.
LAVONE CNot your average U-Haul location but definitely appreciate the location and convenience.
Daniel SDon't ever want to visit this site anymore the workers gave no help until I call the total free number it took forty minutes just to check out. They a big dangerous dog that was scary
Pamela SEasy drop off
Keith AThere was no dolly with the equipment
Douglas GAll was well at this U-Haul pick up station. The young lady that was in charge, was most helpful!! She went the extra mile for me!!
Pamela GThe app got frozen multiple times
Sergio HLocation had posted hours and it was not open even after an hour of that time. There was the bark of what seemed to be a vicious dog ready to attack just on the other side of the door. The whole online process/self-check in was stressful and took up nearly an hour of my time. I don’t recommend this location or this company
Malachi SWhen I pulled in, I wasn't sure where to go. I didn't know where to leave my car nor did I feel comfortable leaving it. The rental wasn't clean and they also didn't have the dolly I requested. They gave me a utility dolly instead which didn't really help because it was hard to maneuver. Check-in wasn't smooth. And then when I returned the vehicle, they stated that I had went 83 which wasn't true. I was never asked for starting miles, only ending miles, so I'm confused as to how they came up with this number. I only had it for 2 hours which makes is nearly impossible to go 83 miles and move stuff. I only went about 10. I emailed to get the issue resolved and the person on the other side of the email, Rob Davenport, was less than helpful. I'm still trying to get this resolved. I'm not paying an additional almost $70 for services I didn't use. RIDICULOUS. I won't use them again.
Fathia HVery friendly and helpful through the process. Women was very nice and communicated very well. Clean environment. Thank you
Donna NI would recommend the self service to this location. There were no actual people there. Counter service shouldn't be an option. Took me an hour and 2 call to uhaul to get truck.
yevgeniy oSuper friendly and helpful. Provided what I needed in a timely manner. Check out and return was a smooth process. No paperwork to fill out, just do everything online, and in advance and you’ll be in and out in mere minutes.
Alfred EWould recommend they notify customers if they are going to be closed and need to do mobile check in.
Gwendolyn PThe owner was not there due to a personal emergency but another person, Rob, helped is out and went above and beyond
Marcos Y. for gas and I shouldn't have been I was charged I will never use UHAUL again
Michael DWe showed up during business hours and no one was there for us to drop off the rental to.
Chris DEverything
Bobby VThey changed my drop off location to over 500 miles away then forged my signature on the contract. I had used U-Haul's early check in on-line, it seems most of the data was lost and the attendant had to re-do it taking about 30 minutes. And she could not figure out how to my truck's trailer rating.
Keith NRobert was extremely helpful in me picking up and returning the truck.
Nicholas KThe vehicle was not well maintained. The windshield wipers were scraping the windshield. The passenger side mirror was so loose it would not stay adjusted. It was not able to be tightened.
John SI didn’t have much conversation other than the person who work there telling me where to park to drop off. She was polite, and everything
KARNESHIA LTeach the clerk how to ensure the hitch is tighten on the ball.
Charles MUhaul is who messed up! Not the location, uhaul cancelled our reservation, not sure why? One hour later after booking another reservation to get the truck uhaul still wouldn’t approve? Thank god for the location and their patience for waiting 45 minutes after they closed! Uhaul needs some serious help and organization! I got transferred over 5 times and still couldn’t get an answer, luckily the location honored our word and conformation or we would still be waiting! Ridiculous!
Alan SI rented from this location over a month ago and they charged my account almost $300 for damages to the truck. Damages that I DID NOT CAUSE! How is it that they've just noticed damages a month later?! Just another group of low-lifes SCAMMING innocent people!!!
Miriam TU-haul is the only way for the highways
Jason DWe live in Huntsville and UHaul sent us to Madison but the lady helping us was very nice and helped us alot.
Robert HThe location was closed when I went there. They did not check when I was coming to pick the truck. I waited over 45 minutes and the person came to give me the keys. Moreover, the phone number does not work.
NIshanth GUhaul sucks and the location I rented from I will NEVER RENT FROM UHAUL EVER AGAIN
Danielle MWe arrived at the rental location at our pick-up time (9am) to find no one there. We were unable to contact anyone as the number is listed as “no longer available”. No one arrived for 40 minutes, though they did eventually reach out to me to inform me they were running late. Please note, your Field Manager, Justin, was very helpful through all this. Thanks to him, my overall opinion of Uhaul is good; however, I would not suggest that pick-up location.
Linda NI turned in my rental truck on Saturday around noon with 1/3 tank of gas. I got the truck around 1:30 pm on Friday. When I received my invoice it showed I did not return it until Sunday with 1/4 tank of gas. I will say the lady attendant was very nice and polite. I’m just disappointed about the extra day charge and the gas. I ended up needing only 1 day not two.
Walter GYoung lady that opened this morning was incredible. I will definitely rent from this location again. Very convenient and she was excellent. Didn't take but a second, will recommend to all my friends.
Stephen HReturned the trailer at 12:45 and nobody there. Closing is at 4:00 pm. Waited 35 minutes and still no one. Left notes but still caused worry leaving it. Called uhaul and got no helpful advice
Robert SMy contract was for six days, I kept the vehicle less than 48 hours. A week later I was billed extra for keeping the vehicle an extra day (7 days) and the drop off location has not responded to my calls.
Robert SRental location did a great job!
Rick RMy vehicle was filthy when I picked it up. I'm disappointed in Uhaul customer service that no one contacted me during the rental or afterwards when I notified UHaul of the unsanitary vehicle at the time of pickup.
Kimberly WNeeded truck for Sunday and was charged for Sat-Mon instead of just 1 day
Anthony MVery helpful and friendly.
Karl KThe gentleman was very nice and helpful. It would have been better if he had turned to volume down on his TV. I could barely understand what he was saying because of the background noise.
bruce gVan was not swept out when I picked it up
Yvonne CKeep up the good work.
ralph rI read somewhere that they would call 24 hours in advance to confirm, and they did not. I called because I was concerned about the trailer being there since I didn't get a phone call, know one answered.
Diane DThey were closed on the turn in day, even though UHaul.com thought it was open that day. Had to call UHaul.com and perform truck turn in over the phone.
Michael FGet rid of the 24/7 checkout app. It was tedious and omplicated. Would never use again.
mike kBrian did a fantastic job and it was a great experience. Will use frequently in the future and recommend widely! thank you.
Keith VClean the uhaul from inside AND outside a bit better.
Priyank BThe staff was very attentive and helpful to my needs.
carlton bFirst we were not given a hard copy of our rental contract which turned into an issue when we went to turn in the truck in Jacksonville, AL. Second we were told to turn in the truck clean, but the cab was full of food crumbs and clearly the trailer was not sweep out.
Garry CWe picked up our U-Haul truck at this location. The owner helped us in a pinch as there were no trucks available in other Madison locations.
Antonio Mchecked truck in online sunday. make sure u have a smart phone at check in location because u have to submit pictures, etc..
fred sVery friendly and professional. I plan on using them for a rental within the week.
Jacqueline CThere was a cigarette burn in the seat that was not disclosed to me or, on the paper when I received the truck. My account was charged twice for the truck an, it took multiple times of me calling an another uhaul employee from a different location to get that extra charge refunded to me. As this was my first time renting a truck, I didn't realize that I was suppose to a paper contract or one should have been emailed to me I did not get that until after I returned the truck at my new location and that guy sent it to me. Overall the guys at Show room were nice, but there were some mishaps that could have been avoided
Catherine EI did not have a bad experience, however the location is very old and does not instill confidence when approached. I returned the vehicle on a sunday so the office was not open.
Jonathan T