The proprietors at Shortys were closed early when I returned my rental, and did not return my message to confirm the early return. When I saw a message the next day that the rental had not been returned I again left a message that was not returned. Whether $114 is fair for 5 hours and a 52 mile round trip on a Monday, I suppose I'll never know. I know I will warn people to be careful, knowing I would never rent there again
RUSTY S
Customer Reviews for Shortys Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Thanks for the customer service Shorty, 5 stars!
Ashley SExcellent service -- went out of their way to service me despite snow and ice issues from weather -=- great guy
ROBERT WLocation had minimal options and the property was a bit seedy. But, as a seasoned u hauler it was easy enough to navigate the progress on my own anyways. If you're reading this as a beginner to this whole thing, I highly suggest using one of the other locations nearby that may be more user friendly. IF YOUR USING THE APP: Have a full battery upon starting. It's going to ask you to upload a photo of every detail . Truck smelled of cat puke but it did what needed to be done. Pros: it's nearby and the folks leave you well alone
COURTNEY CArrived to pick up van at appointed time to an unplowed lot, snow covered vehicle, rented dolly propped against an outbuilding. App wouldn't function for pick up. Crashed multiple times before lockbox code was provided. No place to park car while using van. Wasted an hour plus of our rental window trying to raise the owner to give assistance to extract keys out of lock box. Van was in good shape, although dented door was noticed on pick up. While we were prompted on drop-off to document the vehicle condition from multiple angles, which we did, there was no such prompt to document vehicle condition at drop-off. All in all, while we love this U-Haul service, and have used it multiple times - at least once a year while living in Portland, Maine, this midcoast location is not up to your standards. Given the robust nature of the Camden/Rockland market, one must believe there is a better partner for you there.
DAVID PAwesome service !!!!
JOEL SShorty was very patient with me as he coached me through exiting his property.
Arthur BEasy rental. I opted for the digital check-in, but Tom was even there to help with the process. Shorty's is the place for rentals.
Martha PTom & Jeanie were very pleasant and professional. Easy process. 5 Stars
MARTHA PShortys Garage was professional and courteous throughout the entire experience. Highly recommended
Vladimir CJeff at Taylor rental was awesome as well as the nice gentleman where we picked the trail in Rockland
SCOTT CRegistered on line but was not aware that the availability of one way trails was limited. I a was called and advised that the location I had registered for didn't have any trailers and that the closest one was 35 miles away. U-Haul did compensate me for the in convenience, so that was nice.
John TThey helped me out of a situation, when another location messed up my rental. They were externally helpful and went above and beyond for service.
Simon CVery friendly service, Owners were incredibly nice and professional! Yard a little messy but it was hard to notice since they were so nice and helpful. Loved the trailer too!!
DAVID PThe location is a literal dump, store had signed that said closed even though hours indicated it was open. I left truck with the same gas at pickup as required but yet owner of location put gas in and charged me another $23 plus if he had been there when i returned it a day early I could have found out if I was eligible for any $ back. Worse U-Haul location I have ever been to. Please respond to me regarding these complaints
Harriet BManager had recently taken ownership and in the process of putting his imprint on the property.
MARK MQuickly got me set up to go which I loved
KATIE OEveryone involved was excellent. They were so helpful going above and beyond to assist me in every aspect and showed great patience. I am very grateful to have met them.
CHRISTOPHER AI love this place, and I hope it stays open. Outstanding.
JAMES NTom and Jeanie are a great team at Shorty's. Together, they get it done.
Frederick MI was supposed to get a dolly and never got one.
Cody SVery good experience. The transaction was friendly and easy.
Richard PAfter hours drop-off of a 5' x 8' trailer was difficult due to the limited space in the parking lot. BTW this survey would not allow "Not Applicable" for personnel being helpful. There were no personnel involved since it was an after hours drop-off.
Robert KNinguno
Richard TBe open when you say we waited for you
Georgia HThis was an excellent experience, Shorty and Jeannie made what may have otherwise been a difficult venture a great one! I highly recommend this location! Two thumbs up
jean cSHORTYS GARAGE STAFF ARE VERY FRIENDLY
Michael PThe drop off is as easy as the pick up. There is never an issue with Wen U Need Us. Very personable staff. We see them every week and it is always great.
TODD -Shorty was excellent and saved the day. Hulu's systems were down and he saved my afternoon because I was running out of time eating for your computer system to restart or work or something
Ginny HSuch wonderful people to deal with! Thank you so much. Karla Nightingale
Karla NEverything went so smoothly and the husband and wife team were just so awesome! It helps to have friendly and knowledgeable people helping you. They were just great!! Can't thank them enough!
Emilie MEverything was great! A better trailer selection would be nice.
Chad AThey had everything ready and clean It was a very pleasant experience
Anthony VHelped me by making the reservation work though we were going through a storm. Came in after hours to make it happen for me. Then there was an issue with my reservation (corporate fault not the local dealer) and they made it work out perfectly. Been renting for years here. Would go back here every time I could.
William WIn the truck we had: The window was disgusting, wipers were in bad condition ans too small for the truck, the steering was very loose. With wind blowing it was a struggle to keep it in the lane.
Linda WThe owners was the most down to earth people...the husband helped my husband hook up while the wife took all our information..it was quick and the customer service would definitely make us go back again !!
Lori NSteve was amazing. He communicated constantly let us know what was going on. We had to change the reservation a couple times and he accommodated us. Moving from Maine to Colorado was a long drive and he made it easy. Steve you're the best!
DONALYN HUhaul at Shortys Garage in Rockland, Maine. Excellent people to rent from, down to earth people. I am greatful. The truck was clean, worked well, topped off with gas, and ready to go. Gracias
Kathlene NThe company I got it off of was very friendly and helpful. The equipment was well matained and easy too use.
Ethan SAbsolutely wonderful people to read from. Loved Shorty and Jean could've asked for a better help if you're an awful move using other companies and they were so conveniently located to our new home. Thank you, Hall!
Daria PService was great beginning to end
Susan DSame as above.
robert mThe owner was great
Mitchell K