The transmission on the truck was slipping. The truck definitely needs to be looked at prior to renting it out. If someone is not experienced with trucks, they might not know there is an issue, potentially leading to a serious accident. This location also only had one woman working the check out for the gas station and u-haul truck rental. I had to stand in line for 20 minutes to return the truck. This was not a problem for me, but this could be an issue for someone who is close to the end of their "rental time." In addition, I requested a furniture dolly, and this location did not have one, so I had to pay more for a utility dolly. This was just a little thing, but another annoyance. Moving is stressful enough, and I was not thrilled with my experience of renting the U-haul truck. I would have preferred to use a location that I am familiar with, but unfortunately, I was relocated to this pick-up location.Carrie L.
Customer Reviews for Shoregate Sunoco
(Distribuidor de U-Haul del vecindario)
Willowick, OH 44095
Services at this Location:
- Lun. - jue.: 7 a. m. - 10 p. m.
- Vie. - dom.: 7 a. m. - 11 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
At the time of this rental I was greeted at the store by a rude woman who told me I couldn't use a credit card to pay for the rental and then questioned if I had the $100 cash for the deposit. I ended up needing to cancel the rental, never used it, and called in to the company (u-haul) to get a refund of my deposit and to tell them about my horrible experience at the store and I was told that a Manager, Nathan would be calling but I have not heard from him or the company and I still have not received my deposit back. The date of this incident was 3/18/21 and I am Jonathan GloverJONATHAN G.
El cliente no dejó un comentario.Theron W.
The steering wheel was a bit sticky but otherwise the truck was relatively clean and well maintained. The woman who checked us in was patient and explained the process well. Truck was easy to locate. Good experience overall.Ashleigh D.
Quick, simple, easy process. All onlineJeriesha M.
No comments regarding this location. But the overall service and issues with reservations not only for the truck but with movers who were set up and schedualed through the site. I honestly would not recomment Uhaul to anyone with the poor level of service received all the way around on a move ffrom PA to OH. Not to mention the equipment reserved and promised was not even available and the move not completed because we had to use a much smaller truck.Scott A.
El cliente no dejó un comentario.jonathon K.
El cliente no dejó un comentario.STEVEN J.
El cliente no dejó un comentario.Hykesia D.
El cliente no dejó un comentario.Melinda P.
Fix the vehicles. Bad experience.Marcus S.
El cliente no dejó un comentario.Nakita S.
The online check in process is a joke! I tried for one hour to check in online and it would not work. I went inside and your system was still not working properly. This issue made me late for my item pick up because of this delay. This was the worst experience!Adreana T.
Your attendant was very helpful Sunday 3/21/2021JONATHAN G.
Not double charge for stuff!!!Lela H.
El cliente no dejó un comentario.DESINIQUE J.
Thank you so much!PATRICIA A.
Letting the customer know that there will be a deposit on hold on their account.NIELA P.
Keep up the good work. Service and personnel were excellent, pleasant and professional. ðŸ'ðŸ¼ðŸ'ðŸ¼Natasha W.
El cliente no dejó un comentario.JACQUELINE B.
Overall it was a relatively smooth process and would definitely use this location again. The truck interior was not as bad as we thought it would be, but it would have been nice to see any indication that it was cleaned or disinfected between customers.Christine F.
El cliente no dejó un comentario.ALINA M.
Prices seemed offNatasiah B.
I had problem getting my money back when I returned the truckROBYN B.
El cliente no dejó un comentario.Rodney E.
Horrible communication. Charged me extra when I returned it on time. Absurd. I forgot to put on mask, and they said I need it on rightfully so. Then they weren't even wearing masks themselves. One just had it on his chin, and the guy stocking didn't even have one on at all! Don't recommend!John M.
Location fine. Nothing worth writing about. However, the online check in and check out process is a major pain in the butt. First off, when it gave me the options it said â€œGo inside store for keyâ€ ORRRR â€œMobile check inâ€. I then had to fill out the forever long check in and STILL GO IN THE STORE TO GET MY KEY!!! And why the heck is it necessary to call the other contact I list on the form? So dumb. Then it's late, dark, and cold when I return and now I have to take pictures of everything??? I've rented Uhauls before and went into the store for the process and it was way easier. Never had to take photos or do anything extra. Also, don't make it seem like the mobile process will be contactless, when it's not.Carlyn D.
El cliente no dejó un comentario.Logan S.
El cliente no dejó un comentario.steve L.
El cliente no dejó un comentario.Terrell C.
Good & fine ThanksNilesh P.
Fast friendly serviceJAMES S.
The trucks steering wheel needed to be kept to the left in order to drive straight. The dolly was not in the truck as promised, but was resolved quickly.Donna L.
El cliente no dejó un comentario.gay W.
Quick check-in & outâ€¼ï¸â€¼ï¸ No hassles and excellent customer serviceâ€¼ï¸â€¼ï¸Michelle C.
The staff is wonderful at this location.Angela J.
Well for one they need more trucks faster service the lady needed me to take a picture of my mileage and gas out of pure laziness and they charged me over 100 for being 3 hours late when they shouldnt time a uhauiAleksandr D.
El cliente no dejó un comentario.christina L.
El cliente no dejó un comentario.Tom S.
El cliente no dejó un comentario.KRISHAWNA B.
El cliente no dejó un comentario.Michael B.
I had picked up the truck on Carnegie, and dropped it off in Willowick. I was given 50 miles and did not use all of them. The attendant said I would get e-mailed a final invoice with a reduction since I didn't use all the miles and the gas charge. I received the gas charge but no updated invoice with the reduction.. NOT HAPPYPatrick Y.
El cliente no dejó un comentario.JOHNATHAN F.
Lady was nice at this place. She was informative and helped us with some of the info as we were going through signing up. It just took us about 25mins. Not expecting this. We did have problems afterwards and when I went to call her for her help, she was not very helpful. I plan on following up with someone!! NOT HAPPY!!SCOTT F.
El cliente no dejó un comentario.Raymond M.
El cliente no dejó un comentario.Shirley H.
The clerk was on his cell phone during both transactions for pick up and drop off of the truck. I requested moving blankets that were not in the truck. When I told the clerk he said to check the other trucks and we had to retrieve them ourselves. The inside of the truck was dirty. We didnt even put our coffee cups in the holders they were filthy.DIANA R.
I wasn't even given the courteously to have the vehicle for over night it gave me five hours I returned the vehicle in seven had trouble checking in I'm sorry Just wasn't fair in my opinion 183.00 to say the leastcharles P.
El cliente no dejó un comentario.ANGELO C.
Fix your system so it doesnt show the truck as returned when I'm picking up. And your vendor should probably handle issues like this, not telling the customer to call U-Haul themselves. They decided to make the extra revenue renting U-Hauls so they should probably do the legwork on customer issues and serve as a better liason. An absolutely terrible experience all around. Will be renting from another service in the future.Patrick S.
All GoodMICHELLE K.
El cliente no dejó un comentario.Ishan P.
The fuel level was incorrect when the agent gave it to meROBERT M.
El cliente no dejó un comentario.Renee J.
very impressed with the automated checkout and checkin functionality. definitely the way to go!rene F.
El cliente no dejó un comentario.antonio L.
El cliente no dejó un comentario.Chris H.
I did not receive the flatbed but was charged for it.Please remove chargeCharise P.
El cliente no dejó un comentario.keith B.
El cliente no dejó un comentario.Tiffany M.
The cab had animal hair in it.Vincent S.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.Jesus M.
El cliente no dejó un comentario.Christina R.
Check equipment before renting to customers so they are not left stranded and then being charged twice for being late.Laquetta B.
Have moving equipment requested available with the truck.Lynett C.
El cliente no dejó un comentario.darlena P.
The location was disorganized, the young clerk had to call his father because he didn't know what he was doing. The actual fuel level didn't match what they were making me agree to in the contract, there was a payment discrepancy and the clerk just told me that he didn't know anything and I would have to take it up with u-haul. Lately, when i got inside of the truck, I had keep trying before I was finally able to turn the key in the ignition and this happened multiple times.Mykal B.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Michelle C.
Need to obtain four wheel dolliesBrittany N.
C'est bienAboubakar B.
El cliente no dejó un comentario.JANICE P.
The staff was not helpful, not professional, not customer friendly. There was only one person in the store. They made me do all the leg work. I will never use this type of location again. This was the worse experience I have ever had with uhaul!Denise H.
El cliente no dejó un comentario.Florence T.
There was no furniture dolly available :(Delina S.
El cliente no dejó un comentario.Hugh B.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.Myrtis R.
The gentleman working behind the counter knew nothing about how to return the rental truck.Jessica C.
let me tell you a story, I booked a pickup at a different location for 24/7 only to get there this am and find they don't do that..even though my receipt said they did. I had three movers sitting on their hands for a hour while I had to find a different location. the 50 credit doesn't come close to making up for problems or what it cost me in $. although the new location was good I will not be using haul again because of the way I was treated.David L.
The door wouldn't close and the string for it got tangled in the pulley. Other than that everything went great. Graciastiffaney B.
El cliente no dejó un comentario.Jerry M.
Went to this location the day before using the Uhaul vehicle to make a reservation. Returned the day after for my reserved vehicle but was told there was no reservation recorded. Not acceptable. Not too happy with service and price after all was said and done.Edward P.
I was mistakenly charged and overcharged for a vehicle that I didn't use the vehicle that I used I took a picture of the mileage starting and I took a picture of the mileage ending and somehow they mixed up my contract with another vehicle and charged me $211 for a rental that should have cost less than half that and they still have not fixed the problem to this day after my complaint and my proofPhillip R.
El cliente no dejó un comentario.ciara S.
The truck I ordered wasn't there, despite being reserved, so they said they'd give me a bigger one at the same price since they had it. Then they charged me more for the bigger truck. I was there for an hour before getting the truck and nearly an hour trying to sort pricing before giving up. It was awful, and I will literally never use uhaul again.Corbin A.
Your rate is 1995 per day that means 24 hours I told her I only needed it for six hours maybe she said if I go past six hours since she put it in the computer I would have to pay extra so I didn't agree with that but I took the truck are used it in six hours if your rate is 1995 per day I should not be charged if I go over six hoursBILLY T.
El cliente no dejó un comentario.netta A.
El cliente no dejó un comentario.Kelly D.
I was mislead on pricing my rate was to be 39.99 over the phone speaking to a uhaul worker then I was charge a much higher rate for rental plus mileage and was charged 124.00 at the location not pleased. I will use a much cheaper moving company in futureEdward B.
Was able to rent a truck Friday without a reservation, which is difficult to do for a last minute move. Close and convenient too. Thanks. I recommend this place. It's best to reserve in advance but we got lucky that day.JOHN J.
Very casual and friendly location. Quick, simple and no stress. Nice to have during a move with many different variables already in motion.Alex P.
El cliente no dejó un comentario.cherelle L.
El cliente no dejó un comentario.Travis P.
El cliente no dejó un comentario.Karen T.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.Dominique R.
Covered in spiders. Poorly maintained parking lot, building, and no real assigned space for the uhaul section. No clear signage. Really awkward watching and waiting for the person to use their phone to check you in when they have a desktop computer right there.danieal M.