El cliente no dejó un comentario.William G.
Customer Reviews for Shoppers
(Distribuidor de U-Haul del vecindario)
Apache Junction, AZ 85120
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 7 p. m.
- Dom.: 10 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MICHELLE D.
El cliente no dejó un comentario.DON R.
El cliente no dejó un comentario.Michelle K.
Phone reservation was completely useless I tried 2 times and they were no help and one was rude if there is someone else next I will not use UhaulRussell S.
El cliente no dejó un comentario.ERIC L.
El cliente no dejó un comentario.Cheri S.
I was promised a 26ft truck. Showed in the system there was one. There physically was Not a truck. They tried to compensate with a 15ft truck & a trailer, but still charged me for a 26ft truck. I'm pretty upset with the lack of knowledge any of the â€œtrafficâ€ people had. I will be calling in the morning to get my refund for the smaller truck. I better get it.Desirae D.
I rented a trailer because my husband passed away out of state and I was told I would have to pay for 3 days but when I told them I only needed it for 1 day they told me I would get a refund for the unused 2 days.....I Didn't and I'm very pissed that I was lied to considering the circumstances !!!! That wasn't right!!!Angela R.
Took over an hour. Truck had not been checked in. Only half a tank of gas. Interior was filthy, full of dog hair. Had to hookup the auto transport trailer myself. For 1700 miles there was a horrible wind whistling in the cab. All of this for $3010.!! UHaul owes me a refund!!CRAIG S.
I still did not receive a final receipt via email showing I returned the trailer. Only get a signature from employee. Would like a final receipt!!!David W.
El cliente no dejó un comentario.Willis B.
Person helping me was very helpful, courteous, in polite. 5*Charles M.
Make sure the product is there when the customer comes to pick it upRod U.
El cliente no dejó un comentario.pat G.
El cliente no dejó un comentario.Phillip W.
El cliente no dejó un comentario.Kendel W.
Great place to rent from ðŸ˜ŽLawrence H.
Free beer!GLEN W.
El cliente no dejó un comentario.Mark N.
El cliente no dejó un comentario.ROBERT T.
Hire people that care about paying customers needs.DAN L.
El cliente no dejó un comentario.Bill W.
El cliente no dejó un comentario.BOBBY S.
El cliente no dejó un comentario.Margaret A.
The cab of the truck was dirty. The windows were dirty inside and out. I had to clean windows before I could get it on the road. Otherwise it was fine.Ralph R.
El cliente no dejó un comentario.PAMELA BLANCHE S.
maybe not charge people for fuel when I already paid for gas and I received it empty so I put in 40 when I got charged 48 for fuel....and I returned it with way more gas then it had.... I received it dirty and I had to pay a cleaning fee....not okay.SAMANTHA A.
El cliente no dejó un comentario.JOY M.
quick return process, great customer serviceAvie V.
El cliente no dejó un comentario.JOSEPH C.
I love shoppers. The issue I have is with U-haul itself. I needed to take machinery to a location approx 50 miles away. I needed a low loading gate or a ramp. I originally wanted to use a pickup truck and a trailer, because it's easier to tie down the machinery in a small trailer....but....absolutely no pickup trucks ANYWHERE in my area. Ok well, then a box truck, but something with a ramp. Nope, no trucks with loading ramps are available, all being used by people who are moving. So, yes, there are a bunch of small box trucks, but no ramps. Ok, how about a cargo van with a trailer? nope, cargo vans don't have hitches. I went with a cargo van because I figured the lower bumper would be easier to load with smaller shorter ramps, which I had....Nope, it turns out that the actual cargo floor is much higher than the rear bumper and a 6 or 7 foot ramp is not long enough, because it's too steep of an angle. I get it people are moving a lot. How about having LOADING RAMPS avaiable for us schlubs that need to move stuff in town? I had to cancel my intended use and was out several hundred dollars, plust the $200 bucks I spent on the Uhaul van (which I still haven't received any refund, even though I didn't go the expected 120 miles, I only went 10 miles and turned it in after one day instead of three that I rented for.James B.
I asked to leave the truck and trailer at two locations and they did not let me this is completely not fair it was such and inconvenience for me and my familyRoy D.
El cliente no dejó un comentario.david M.
Devon was awesome and was able to help me out while in a tough spot. I am grateful for the people at shoppers Gen & Devon really saved the day!Roger B.
El cliente no dejó un comentario.JEFFREY C.
The person behind the counter was not very knowledgeable. I was overcharged for the trailer rental. No help, I'll be calling uhaul. Your online rsvp is a joke!Dan L.
El cliente no dejó un comentario.MARK R.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.KWL- Kurt L.
El cliente no dejó un comentario.Manuela B.
Get rid of the lucky bobs location. Don't set up a reservation for a truck that isn't there. Not Shoppers fault though.Brian K.
The man who helped me was rude and talked down to me which I found very offensive and disrespectfulCANDYCE T.
They were friendlyREBECCA D.
El cliente no dejó un comentario.Pat A.
El cliente no dejó un comentario.SUZANNE A.
Original pick up location, no one showed up to open the store. I waited over 1 hour had to call u haul cancel reservation and start over with a new reservation and location.EDWARD P.
El cliente no dejó un comentario.DONALD J.
Employees were very helpful and had tips for towing for a beginner. Overall a good experience.chance A.
Everyone everywhere was great.VICKI H.
Great placeJOEL G.
Very helpful and help me a lot.HERMAN L.
The tires looked good, but I had to replace one.BRADY L.
El cliente no dejó un comentario.James G.
Educate your employees better on running a computer. It takes way to long to check anything out. Then they tell a person you aren't in the system when you have a confirmation number that they printed out when u made the reservation right in front of them. Then they send you to a place 10 miles away that don't even handle trailers. Took a hour & 15 minutes to finally get a trailer when i was in the system after all.JACQUELINE H.
Use the correct email addressMike K.
El cliente no dejó un comentario.Daniel K.
El cliente no dejó un comentario.William N.
Trailer was filthy and a tad beaten up but it did it's job.Michael T.
Wish we would have known we were going to Shoppers Supply.CAROL SUE N.
El cliente no dejó un comentario.JOHN C.
It was pretty good until I got hung up in traffic and ended up getting charge for an extra dayDoug B.
No equipment inside vehicleCALEB V.
The guy at this location polite and helpfulDAVID W.
El cliente no dejó un comentario.Todd C.
El cliente no dejó un comentario.GLENDA S.
El cliente no dejó un comentario.Russell W.
El cliente no dejó un comentario.MICHAEL D.
El cliente no dejó un comentario.Jeff M.
Lol, not let the sun get the trailers so hot. The guys are great.JAMES S.
No help whatsoever!! I am over 60 and all the girl did was point to drop off area and said I had to park the trailer and come back inside to do paperwork it was over 100* and heavy as hell The safety chains wouldn't come loose it was the worst uhaul ever I will never rent again from uhaul!!!SHANNON S.
Uhaul needs to stop calling me every time I select a location for pickup in trying to change for me to pick it up at a main Uhaul location. It seems they like to do this to take away business from the smaller not Uhaul specific locations in trying to keep their commission. It seems like a scam.IGNACIO J.
A built in gpsBRIAN M.
El cliente no dejó un comentario.Tammie H.
El cliente no dejó un comentario.DEAN F.
Have equipment available if payed for ahead of timeJesus P.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.KENNETH H.
Both guys, on pickup and return, we're just great guys. Just keep up the great work.JAMES S.
location had no AC and the windshield was very dirtyJulie S.
More people on site to helpDonald T.
El cliente no dejó un comentario.ERLINDA S.
Keep the prices as agreed upon at time of rental to returning itPRISCILLA T.
I was instructed by traffic to drop off at a location twice the distance from where I normally go... This location was twice conveyed to me by traffic... this is where I went and when I got there, got jammed up in their small facility, I was told they would not accept my drop off... thus I had to reverse out of a small closely confined space to get out... I then went to where I usually go and there was no problem with them... Next time I'll go where I wantMARK J.
El cliente no dejó un comentario.Thomas K.
El cliente no dejó un comentario.Rickey H.
El cliente no dejó un comentario.THOMAS A.
Truck and box was dirty and the guy who worked with us was short temperedBrooke B.
El cliente no dejó un comentario.Jim B.
I was a little upset to find out the same trailer I rented last week for $21 was now $35 it seemed like quite a jump in price.DALE L.
I rented two trucks one had no A/C I. 110Â° heat and was supposed to be credited back, I was charged for a dolly they didn't even have. The second truck had been in an accident and the shook so bad you couldn't drive over 35mph and was charged for 115 miles when the two house were only 18m apart and I only had it 5h which was 2 1/2 trips there and back so no way I could have put 115 on it, there wouldn't have been enough time to drive that and load it unload in the timeScott W.
The Uhaul counter at this store should open by 8 am (not 9am) as most folks would like to start projects/moves before the heat sets in. Otherwise, an above average vendor.Brian B.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Richard K.
Dirty Cab. Previous users medicare card in drink holder. Poor service. No interest in serving public. Slow and inattentive.Jackie P.
El cliente no dejó un comentario.JANICE K.
The Shoppers location made the whole day better. But Uhaul needs some work on their overall customer service and rental procedures across sites. We originally ordered a trailer, utility dolly, and furniture dolly from American Self Storage, 8050 E Main St, Mesa, AZ 85207. We received a call within 24 hours stating that they did not have the equipment and moved our order to the Shoppers location in Apache Junction. No problem. But, when we arrived at Shoppers, they had the trailer, but not the dollies. The Shoppers employee called multiple places until he found dollies for us at the U-Haul Moving & Storage of East Mesa location. When we arrived at the east Mesa location, the main person was grumpy and demanding. He wanted his equipment back and wanted copies of my drivers license. I gave him the order number. So, I returned his dollies to him and returned the trailer to the Shoppers location. At Shoppers, they were empathetic and helpful. He even gave a discount for my troubles. Uhaul, you need to straighten up your ordering process. You have computers, yet I feel like it is still 1990 when dealing with your ordering system. Also, your grumpy and bossy location managers are giving you a bad name. The Shoppers location was great. Kudos to them. The rest of the experience was sub standard at best and needs some corporate attention.Kurt L.
Engine light was on and NO A/C!!!!!ANDREW M.
Great service rep at the Shoppers world turn in siteGORDON E.