Customer Reviews for Shoppers
(U-Haul Neighborhood Dealer)

566 reviews

1477 W Apache Trail   Apache Junction, AZ 85120

(480) 288-7800

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(480) 288-7800

1477 W Apache Trail
Apache Junction, AZ 85120

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RUSTY W. 
Rating:
2.0

Wash the truck, include a section to review of Uhaul instead of dealers cause Uhaul itself sucks.

CHRISTOPHER T. 
Rating:
1.0

Customer did not leave a comment.

Keri L. 
Rating:
5.0

Customer did not leave a comment.

Donny T. 
Rating:
5.0

Devin was great to work with. He is very knowledgeable about his eguipment and has a great personality!!

Daryl L. 
Rating:
5.0

Friendly and helpful staff. Made sure the trailer was hooked up properly and ready for the road.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Both places were very friendly and professional

LAWRENCE L. 
Rating:
4.0

Late charge was insane 32 dollars for 12 hours late That sucks

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

ron C. 
Rating:
5.0

Excellent customer service and very helpful.

Craig S. 
Rating:
5.0

Have a l larger selection and quantity of truck rentals. The only reason l can think of the shortage is because of the number of rentals constantly moving around...which only means you're busy because you're good and always in demand. Personnel are courtious and knowledgeable.

CARMEN L. 
Rating:
5.0

Excellent equipment and help from staff. Can't thank enough!!

Jeremy J. 
Rating:
5.0

Customer did not leave a comment.

LEWIS B. 
Rating:
5.0

Great service , nice people

Bruce B. 
Rating:
1.0

The location I reserved the trailer did not have it upon arrival, and after he called dispatch, I was informed to go to the main distribution center 15 miles further. After starting there, I pulled over and called the main number again, only to be informed that the first location close to our house had it(10 miles back). Upon arrival(and waiting for 30 minutes), they did not have the furniture dolly that was part of the reservation, but could pick it up at another location…two-1/2 hours after my pickup time, I was finally done.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Jon P. 
Rating:
2.0

The gentlemen had a lot if issues with a slow computer. When I returned the truck after 2 days I was told there was no extra. Hargis and all was fine. After checking my bank acct this evening I was charged $79 Thursday and $311 today!!!!! So I was lied to.

KELLY ANN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
4.0

Thumbs up.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Brant G. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
3.0

Representative better not mess up reservation anymore.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
2.0

Only one person for the customers and I had to wait past my pick up appointment time. Not the guys fault but as always understand staffed to save money. I'll never go back to this location and will make sure all my friends know why.

Leslie S. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH STANLEY M. 
Rating:
4.0

Customer did not leave a comment.

Wilfred S. 
Rating:
3.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
1.0

Customer did not leave a comment.

DON R. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
3.0

Phone reservation was completely useless I tried 2 times and they were no help and one was rude if there is someone else next I will not use Uhaul

Russell S. 
Rating:
3.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

Cheri S. 
Rating:
1.0

I was promised a 26ft truck. Showed in the system there was one. There physically was Not a truck. They tried to compensate with a 15ft truck & a trailer, but still charged me for a 26ft truck. I'm pretty upset with the lack of knowledge any of the “traffic” people had. I will be calling in the morning to get my refund for the smaller truck. I better get it.

Desirae D. 
Rating:
1.0

I rented a trailer because my husband passed away out of state and I was told I would have to pay for 3 days but when I told them I only needed it for 1 day they told me I would get a refund for the unused 2 days.....I Didn't and I'm very pissed that I was lied to considering the circumstances !!!! That wasn't right!!!

Angela R. 
Rating:
2.0

Took over an hour. Truck had not been checked in. Only half a tank of gas. Interior was filthy, full of dog hair. Had to hookup the auto transport trailer myself. For 1700 miles there was a horrible wind whistling in the cab. All of this for $3010.!! UHaul owes me a refund!!

CRAIG S. 
Rating:
4.0

I still did not receive a final receipt via email showing I returned the trailer. Only get a signature from employee. Would like a final receipt!!!

David W. 
Rating:
5.0

Customer did not leave a comment.

Willis B. 
Rating:
5.0

Person helping me was very helpful, courteous, in polite. 5*

Charles M. 
Rating:
3.0

Make sure the product is there when the customer comes to pick it up

Rod U. 
Rating:
5.0

Customer did not leave a comment.

pat G. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

Kendel W. 
Rating:
5.0

Great place to rent from 😎

Lawrence H. 
Rating:
4.0

Free beer!

GLEN W. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
4.0

Customer did not leave a comment.

ROBERT T. 
Rating:
3.0

Hire people that care about paying customers needs.

DAN L. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

Margaret A. 
Rating:
4.0

The cab of the truck was dirty. The windows were dirty inside and out. I had to clean windows before I could get it on the road. Otherwise it was fine.

Ralph R. 
Rating:
5.0

Customer did not leave a comment.

PAMELA BLANCHE S. 
Rating:
3.0

maybe not charge people for fuel when I already paid for gas and I received it empty so I put in 40 when I got charged 48 for fuel....and I returned it with way more gas then it had.... I received it dirty and I had to pay a cleaning fee....not okay.

SAMANTHA A. 
Rating:
5.0

Customer did not leave a comment.

JOY M. 
Rating:
5.0

quick return process, great customer service

Avie V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

I love shoppers. The issue I have is with U-haul itself. I needed to take machinery to a location approx 50 miles away. I needed a low loading gate or a ramp. I originally wanted to use a pickup truck and a trailer, because it's easier to tie down the machinery in a small trailer....but....absolutely no pickup trucks ANYWHERE in my area. Ok well, then a box truck, but something with a ramp. Nope, no trucks with loading ramps are available, all being used by people who are moving. So, yes, there are a bunch of small box trucks, but no ramps. Ok, how about a cargo van with a trailer? nope, cargo vans don't have hitches. I went with a cargo van because I figured the lower bumper would be easier to load with smaller shorter ramps, which I had....Nope, it turns out that the actual cargo floor is much higher than the rear bumper and a 6 or 7 foot ramp is not long enough, because it's too steep of an angle. I get it people are moving a lot. How about having LOADING RAMPS avaiable for us schlubs that need to move stuff in town? I had to cancel my intended use and was out several hundred dollars, plust the $200 bucks I spent on the Uhaul van (which I still haven't received any refund, even though I didn't go the expected 120 miles, I only went 10 miles and turned it in after one day instead of three that I rented for.

James B. 
Rating:
1.0

I asked to leave the truck and trailer at two locations and they did not let me this is completely not fair it was such and inconvenience for me and my family

Roy D. 
Rating:
4.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Devon was awesome and was able to help me out while in a tough spot. I am grateful for the people at shoppers Gen & Devon really saved the day!

Roger B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
2.0

The person behind the counter was not very knowledgeable. I was overcharged for the trailer rental. No help, I'll be calling uhaul. Your online rsvp is a joke!

Dan L. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

KWL- Kurt L. 
Rating:
5.0

Customer did not leave a comment.

Manuela B. 
Rating:
5.0

Get rid of the lucky bobs location. Don't set up a reservation for a truck that isn't there. Not Shoppers fault though.

Brian K. 
Rating:
3.0

The man who helped me was rude and talked down to me which I found very offensive and disrespectful

CANDYCE T. 
Rating:
5.0

They were friendly

REBECCA D. 
Rating:
5.0

Customer did not leave a comment.

Pat A. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE A. 
Rating:
5.0

Original pick up location, no one showed up to open the store. I waited over 1 hour had to call u haul cancel reservation and start over with a new reservation and location.

EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

Employees were very helpful and had tips for towing for a beginner. Overall a good experience.

chance A. 
Rating:
5.0

Everyone everywhere was great.

VICKI H. 
Rating:
5.0

Great place

JOEL G. 
Rating:
5.0

Very helpful and help me a lot.

HERMAN L. 
Rating:
5.0

The tires looked good, but I had to replace one.

BRADY L. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
1.0

Educate your employees better on running a computer. It takes way to long to check anything out. Then they tell a person you aren't in the system when you have a confirmation number that they printed out when u made the reservation right in front of them. Then they send you to a place 10 miles away that don't even handle trailers. Took a hour & 15 minutes to finally get a trailer when i was in the system after all.

JACQUELINE H. 
Rating:
1.0

Use the correct email address

Mike K. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
2.0

Trailer was filthy and a tad beaten up but it did it's job.

Michael T. 
Rating:
5.0

Wish we would have known we were going to Shoppers Supply.

CAROL SUE N. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

It was pretty good until I got hung up in traffic and ended up getting charge for an extra day

Doug B. 
Rating:
5.0

No equipment inside vehicle

CALEB V. 
Rating:
5.0

The guy at this location polite and helpful

DAVID W. 
Rating:
2.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

GLENDA S. 
Rating:
3.0

Customer did not leave a comment.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Lol, not let the sun get the trailers so hot. The guys are great.

JAMES S. 
No reviews have been submitted for this location.

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