Customer Reviews for Shoppers
(U-Haul Neighborhood Dealer)

759 comentarios

1477 W Apache Trail   Apache Junction, AZ 85120

(480) 288-7800

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 288-7800

1477 W Apache Trail
Apache Junction, AZ 85120

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great customer service ….that's why I keep going back..

KEVIN B. 
Clasificación:
5.0

Great customer service will recommend to family and friends.. thank you all

Rudy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom F. 
Clasificación:
5.0

Jack and Jim were very polite and courteous. Answered every question thoroughly. Made me feel comfortable and that I mattered. Will definitely recommend them and use this Uhaul location again

Bruce R. 
Clasificación:
5.0

Customer service was perfect online and in person It all worked like clock work THANK YOU!!!!

Pati H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather D. 
Clasificación:
5.0

Great customer service.

Glenda S. 
Clasificación:
5.0

Staff was very friendly and help full.

alan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie M. 
Clasificación:
5.0

Dealing with Jim @ Shoppers was AWESOME! I had a big problem with our move and Jim worked hard to help us. He was accommodating and help us with our problem. GREAT SERVICE!

Jonder A. 
Clasificación:
5.0

Dealing with Jim @ Shoppers was AWESOME! I had a big problem with our move and Jim worked hard to help us. He was accommodating and help us with our problem. GREAT SERVICE!

Jonder J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace D. 
Clasificación:
5.0

The rep for UHAUL at this location is professional, knowledgeable, kind and very strong. You are lucky to have such a great representative of your company at this location. Thank you for the great service!

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey V. 
Clasificación:
3.0

There was blood in the vehicle and very disgusting brown stuff all over the dashboard and who knows what was in it I can't believe you guys rent a vehicle out like this

Joseph V. 
Clasificación:
2.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Just a suggestion but it would be helpful. Maybe have an employee pull up the truck that the person is renting. The truck I rented was located all the way on the last row of the parking lot. I had my daughter drive me over there lol because it was so far. Just would be a bonus convenience.

Elsa N. 
Clasificación:
5.0

Tough to find mature service counter help, and that has any personality or customer skills. Too bad

David W. 
Clasificación:
5.0

Great service hassle free

Patrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaleece M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARMAND M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

This vendor has always been great to work with when renting equipment!!

HAMILTON M. 
Clasificación:
5.0

My wife and her friend was coming back from Cottonwood. Her car Alternator went out. They were stuck on the side of the road they had to call me and I had to drive about 45 miles to pick them up this U-Haul place was about 6 miles from where we were broke down so we drove over to the U-Haul place to talk to a very nice man named Jim excellent customer service. He was able to get us a trailer and hitch and we were on our way. The whole process was simple and easy I just want to say thank you to Jim. For his excellent customer service

Dean G. 
Clasificación:
5.0

Tail light and brake light wasn't working after we got it. They need to make sure they are regularly checking those before they give them to customers.

James G. 
Clasificación:
5.0

Just tell them to keep going to that location to do business. Great customer service and a great location.

Martin M. 
Clasificación:
4.0

Loved the truck I rented and staff was very friendly and helpful would highly recommend this place to anyone needing a U Haul

EDWARD N. 
Clasificación:
3.0

The gas level was not even close to what was reported to me. The interior and exterior was FILTHY. The attendants never accompanied me to the vehicle during pick up or drop off. There were personal items left in the vehicle as well. Not what I've come to expect from Uhaul

Julie S. 
Clasificación:
1.0

The trailer they gave me was a car transporter I told the guy that the handle is broke for strapping the vehicle down he said it will be fine I had a very hard time with it I rented it for two days only use it for one he still charge me the two day rate my son took the trailer in Also he did not want to remove the trailer off my truck my son had to unload the trailer off the truck he would not help or come outside and my son told him I need help to disconnect it I don't know how to disconnect it he said I can't I'm very busy I am very disappointed very poor service any overcharge me I feel that I should have a full refund due to the fact that it was a one day rental equipment was broken and also he did not want to disconnect it I have used U-Haul in the past and it was great but not this time displace should not represent U-Haul

mark S. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Chester B. 
Clasificación:
4.0

Check in employee seemed to hate his job. Check out was fast and friendly. Employee was awesome!

John K. 
Clasificación:
5.0

The young man who help me was very nice and took good care of everything.

CATHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heidi R. 
Clasificación:
4.0

Clerks were very helpful. Service was fast, even though the site was very busy.

Heidi R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

After speaking to the person getting my contract together I asked if he could help me with loading the vehicle onto the dolly, he said no U-Haul won't let him do to the liability. He showed me by pointing what to do. After I loaded the vehicle one of the ratchets was so rusted I couldn't get it to work. Another young man came brought some spray and helped me with the tying down off the vehicle. I told him the other guy wouldn't help, he gave me a funny look. At othe locations I've always had help no matter what it was.

ARMAND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina F. 
Clasificación:
1.0

Everything went wrong and more. Worst experience ever with U Haul

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Getonna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jess M. 
Clasificación:
5.0

Have a clearer set of dimension drawings showing the clearance between the stanchions on the rear of your 6'x12' ramp trailer.

Donald G. 
Clasificación:
5.0

U-Haul open trailers are stout and very solid.

Charlie A. 
Clasificación:
5.0

Very friendly staff

Debra J. 
Clasificación:
5.0

Gentleman that checked us in was an absolute dandy. Tip of the cap to him! ✅

Clarke C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell J. 
Clasificación:
4.0

Charges were all over the map; not consistent. Was not happy I had to buy insurance with the company as beneficiary. I believe that's illegal

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles K. 
Clasificación:
5.0

Easy and efficient

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
5.0

Overall, it was a good experience. The U Haul representative was very accommodating. He started the paperwork before the official start time and was very professional.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE G. 
Clasificación:
1.0

The U-Haul representing was fine. He explained that the mileage would be looked at when we returned the truck. We returned the truck as the official U- haul rep was leaving. A Shoppers/U-haul took over. He got in the truck, drove 4 big circles in the parking lot, pulled the truck into the spot where we had parked it, then pulled in and out 4 times. When I asked about mileage, he had added more. I had taken a picture of the mileage and gas gauage.. I was upset that he had added mileage and forgot to check a charge for gas. I drove 5 miles and put a dollars worth of gas in the truck so returned the truck with more gas and was charged over twenty dollars for 3 gallons of gas. I hope that I do not have the misfortune to do business with you or Shopper's again.

Angella K. 
Clasificación:
5.0

The employees were very friendly and professional.

Patricia H. 
Clasificación:
5.0

The staff was friendly and the van was very good (it only had @950 miles on it!). Two thumbs up!

Gregory R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weston D. 
Clasificación:
4.0

El cliente no dejó un comentario.

William N. 
Clasificación:
4.0

Rental was high. $60 for 40 miles too high for cheapest van

Michael M. 
Clasificación:
3.0

Very slow

Crystal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua N. 
Clasificación:
3.0

The staff wasn't aware we were being sent to the location to pick up the truck. The truck sounded horrible and we were told this was the only truck around so basically, take it or leave it. The truck ended up breaking g down.

Mark D. 
Clasificación:
5.0

Mobile app easy. Customer service at shoppers was great also.

Aimee C. 
Clasificación:
4.0

El cliente no dejó un comentario.

shanon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graison P. 
Clasificación:
4.0

Online reservation is a bit tricky. I would have preferred one way but didn't see that as an option. I also thought I could pick up before open hours with the app but that didn't happen. Just need more clarity online

Deborah F. 
Clasificación:
5.0

one of the best I have ever delt with.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Very helpful

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter V. 
Clasificación:
5.0

Had an excellent experience and no hassle truck rental at this location. Blake and Jim were extremely helpful in getting things lined up and even picking up and dropping off the truck was very easy! I would recommend this location and utilize it again in the future if need be for U-Haul truck rentals.

Lindy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

william B. 
Clasificación:
5.0

I've rented from this location numerous times (3). I have always received exceptional assistance from the counter staff.

Reginald W. 
Clasificación:
1.0

This was the worst experience I've had in my life.

Varinder K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reid H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Guy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

Good customer service

JOHN C. 
Clasificación:
5.0

Thanks for a good experience.

SOCRATES K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Valarina F. 
Clasificación:
5.0

In-store U-Haul rep Jim was a fantastic help; I had a very hard time opening the cargo door and he came out and immediately lubricated the joints of the door and every part of the roller tracks and made sure I was able to open the door on my own before I left. I really appreciated the help with that.

Laura B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
5.0

Provide a little better outside signage to indicate where to get U-Haul service inside the Shoppers store.

Cheryl W. 
Clasificación:
5.0

The agent was the real thing. Best employee at U-Haul ever.

Michael D. 
Clasificación:
3.0

When you are renting a 6 x 12 trailer there is a place for a ramp and no ramp was provided should be provided for the amount of money you pay to rent a trailer

Christy N. 
Clasificación:
5.0

Don't change a thing…..

KEVIN B. 
Clasificación:
5.0

Used this location many times, always came away with a positive experience

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerron B. 
Clasificación:
2.0

The equipment had faulty ratchet for wheels and tail light it was falling out other than that it was decent

Jean P. 
Clasificación:
4.0

The only thing the address that was listed on the website that you was 207?? And the address is 1477 apsch

Patricia P. 
Clasificación:
1.0

Nobody shows up to work. You have to wait forever to be helped. Only 1 person in the store can do the uhauls. Total waste of time

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
4.0

We turned in the trailer one day early and did not get a refund! I think we should ! Don't you?

Bob W. 
No se han enviado comentarios para esta ubicación.

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