The cab was full of cigarette ashes, something sticky, and there were trails of ants everywhere. I mentioned it to the gentleman doing my paperwork. He seemed careless and told me to go buy bug spray. Aren't you supposed to clean and sanitize the cabs before renting the trucks? Especially with Covid and millions of other pathogens floating around. This was my first time ever renting with uhaul, and it'll be my last. The pick up location was super sketch as well. It was at a ghetto gas station and there were no signs indicating where to go. I had to stand out in the rain (tropical storm Ian) waiting for someone to find the â€œuhaulâ€ man. Absolutely ridiculous and unprofessional. To top it off, I was charged an additional fee for going 5 miles over the allotted mileage. What?! Like, you knew where I was picking up from, and dropping off at. Total BS.Olivia N.
Customer Reviews for Shop N Save
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joseph M.
Make sure all information is correct.Levi P.
This location is definitely in the trap looks like they just renting uhaul out the backyard bro did the check out in a 98 Cherokee with a laptop then my truck was infested with ants a real nightmare rentalKeith C.
All the U-Haul's were placed sporadically on the side of building in grass with no where to park when we got there. There was random people all sitting throughout the parking lot trying to come up and speak to me while I was taking photos for the app. As a young female I did not feel safe. The key drop box was not easy to find and was hanging off the building.Hanna K.
El cliente no dejó un comentario.Tim B.
Tell people its a rundown gas station and liquor store with no directions, no space, sketchy people everywhere, no staff on site, drop box is hanging. Absolutely ridiculous and I lost a photo in the cab after dropping my keys in the drop box which is barely attached to the wall, and since there is nobody on site I spent 3 days calling customer support which takes 2 hours to get a call back each time, eventually getting the number to some guy named Joe who picks up the trucks, told me he would call me the next day to get my stuff out the truck, the next day he never calls, I call him 3 times he doesn't answer, I never ended up meeting joe. I go to the gas station and sit there for an hour until the people who pick up the trucks arrive! I explain to them the situation and they lead me to my truck to retrieve my item. I will never use UHaul again in my life and will never recommend them to anyone after that. The only thing that has been helpful what so ever is the folks working the Customer service line, to bad it takes two hours to get ahold of anyone.David W.
I had a real bad ant infestation and Truck did not run correctly was shaking passenger sideRonald S.
El cliente no dejó un comentario.Doug K.
Joe was amazing and helpful. First Uhaul I ever rented and he helped me a ton!Colin D.
El cliente no dejó un comentario.Kurt Z.
This place is a dump. No employees on site, simply a key drop. Lots of homeless people around yelling and trying to get handouts. We were glad to get out of there quickly.James W.
This location was NOT conducive to receiving UHAUL rentalsâ€¦ there was not adequate room to get the 26' truck out of the location without incident. This location was a gas station that had cars parked and sitting while people were standing around outside. Checking out the truck also took way longer than expected due to the fact that the person checking me out over the phone was also trying to checkout customers at his gas station at the same time. The truck only had a quarter tank of gas, and there was a notification to check the transmission. This was and awful experience.Ashley P.
I run a plant nursery and rent U-Haul trucks all the time to deliver to customers. The guy I met to pick up the truck should not be a neighborhood dealer. He literally walked up to me, handed me the keys and that was it. We didn't do a walk around, no paperwork at all and never asked for payment. 26' truck worth 45K and just handed me the keys. Never asked to see my drivers license or anything. Like I said, I rent trucks all the time and ya'll have my information and credit card on file. Next time may be different.Dan C.
Stop the lies to try and get over on people. For one I didn't use all the miles that I had which means how could I have used up the gas. The gas was on a quarter of gas when I returned it, it was still on a quarter because I didn't use it on a big run. Joe the manager didn't even check it when it was returned. So for y'all to charge my card 149.00 was not right when it wasn't even checked back in correct. To be honest I was very disappointed with my experience.Donnyel P.
El cliente no dejó un comentario.tim S.
-More signs showing where the location is -actual computers instead of working off of a phone. -Joe was was an excellent person to work with though, just needs better equipmentGary J.
No UHaul signs to indicate the location. It is basically a little shack with no signage. However, the gentleman who runs the place was very nice and helpful.Frank M.
El cliente no dejó un comentario.Shayeata T.
El cliente no dejó un comentario.Marlene P.
Told to Just drop key and go. No idea where to park or return procedures.Don B.
El cliente no dejó un comentario.PHILLIP S.
El cliente no dejó un comentario.BRIAN P.
El cliente no dejó un comentario.RICHARD P.
We weren't even sure we were at the right building because it was a convenince store/gas station/ABC Package liquor store, and defunct laundromat. It wasn't until we saw the key drop that we were sure we were at the right place. That aside, our rental was clean & ready, and the proprieter was very gregarious.Adam C.
Check equipment thoroughly before renting/give better rates to customers.Robert S.
There was no one there when my mover arrived to pick up the truck. When he called, the u haul employee said he was asleep and would be there in 20 minutes. This delayed my move by about 1.5 hours.Meghan B.
El cliente no dejó un comentario.Nicole R.
I had no problem, Mr.Joe was very helpful, he made sure I did not forget to pick up my truck on time.Thank you Mr.JoeAMELIA J.
The location is a run down liquor store and gas station in a low income neighborhood. A number of loiterers outside that made things uncomfortable.Wes D.
El cliente no dejó un comentario.Oliver I.
Location is not called Shop n Save. It is an old gas station with no sign (gas station shut down) attached to a liquor store. Building is dilapidated and a little scary. A man emerged from the behind the building and approached me in the truck. He turned out to be the attendance but his appearance did NOT indicate that at all. He was helpful and friendly once I understood his role in the transaction. There is no apparent place to park a big truck, and after his instructions, I ended up pulling up onto a grassy and concrete pad with 1/2 the truck. If this place had been closed at drop off, I would never have thought I was leaving it in the correct place. And after dark, I probably would have tried to call customer service for help. I would NOT choose that location for drop off or pick up again.Christa M.
El cliente no dejó un comentario.DAVID F.
El cliente no dejó un comentario.Paulette C.
El cliente no dejó un comentario.Youssef E.
Talked to customer service. The location and the service rep were very unsanitaryKyle G.
Great customer service. We rented at the last minute, and had no trouble making the reservation. Pick up and return were quick and easy, everyone was very courteous and professional.Dean H.
The office location looks abandoned and filthy, no one was there for assistance. I wasn't given a code for the box to retrieve the key, the staff on the phone were not knowledgeable and transferred me to be on hold. Finally, I moved one number on the lock and it opened up by luck. The instructions on how to obtain the key needs to be clear.Abedullah A.
El cliente no dejó un comentario.Pamela B.
El cliente no dejó un comentario.Youssef E.
The gentleman who helped me out was very pleasant, friendly and professionalPATRICIA P.
El cliente no dejó un comentario.Danielle Selena R.
Didn't have the item I ordered and caused me to stand around for an extra 20 minutes while he called someone to fix it.Sarah H.
El cliente no dejó un comentario.Elizabeth Z.
El cliente no dejó un comentario.jay C.
This location seriously needs to be looked at by U-Haul officials.James H.
Make it easier to get the vehicle key when doing the 24/7 mobile optionDominic R.
Owner was late. Pick up was at 8:00am, owner finally showed up at 10:15 after u-Haul customer service representative called him. His business phone is not set up for voicemail so I couldn't even leave a message. This was not the pickup location I requested.Jill A.
Personnel helpful and did well with the check in. The location is good but the office needs work.Ronald S.
The location is in a sketchy part of town. Only 2 other trucks there. The man was pleasant and nice, no problem there but he sat behind a glass door due to the area.Michele B.
Our initial drop off location was fully booked so we had to drive to another location to drop our truck off - I wish this could have been communicated to me the day before. Instead, I was notified about an hour before we were supposed to drop off and I hadn't checked my phone since I was pre-occupied with moving an apartment.Richard J.
El cliente no dejó un comentario.Tasha L.
I have been a U-Haul customer for years this location was unsafe at best. Although the gentleman that was very nice I would not recommend this location for anyone to pick up a truck or any piece of equipment.Alex B.
El cliente no dejó un comentario.JIMMY W.
El cliente no dejó un comentario.Eddie C.
El cliente no dejó un comentario.neil M.
There was so many U-haul places near our house and we had to drop it off way to far. We should of been able to take it to the nearest U-haul location to us.Amanda P.
I was provided excellent and courteous service and I will highly recommend the U-Haul located at the corner of Harden and Calhoun St. cross from Save-A-Lot grocery store and All South Credit Union. You we will be very satisfied. They also provide assistance loading and moving your property!!christa R.
This location is located on one of the larger, more well-traveled streets in Columbia and is VERY accessible, whereas some of the others are off on secondary roads, I did the self check in and checkout with the mobile app, which I highly recommend. Great experience !!! You can buy your return gas there if you need to. If you need a paperwork for the trip that you can show if you are pulled over, they can print one but the app will give you what you need. I would be well-inclined to use this location again.MICHAEL S.