Customer Reviews for Shop 24
(U-Haul Neighborhood Dealer)

Rating:

3.0

Have a actual uhaul employee on site to help with the older generation that is not computer savvy

Rating:

1.0

I rented a furniture dolly and 6 blankets with my reservation. The location told me that they didn't have these items and I would have to call Uhaul to fix the charges. Was told they didn't have access to go in and change it. I found another Uhaul location nearby and the wonderful woman there took care of us. She said she had been a Uhaul dealer for 18 years. The location ai unfortunately rented from is giving your product a bad name.

Rating:

2.0

Actually check out vehicles

Rating:

1.0

Hours before my scheduled pickup, Uhaul changed my pickup location which made me drive more than an hour out of my way. Then when I arrived to pick the truck up, the truck was not set up for 24/7 pickup and it took almost an hour to get it figured out. The the shipping blankets were not in the truck as requested. Horrible experience!

Rating:

5.0

The representative that I spoke with was friendly, efficient, and super helpful. The whole process was very easy, affordable, and we will definitely use and recommend in the future

Rating:

1.0

the service clerk literally couldn't find the u-haul key. after i showed the confirmation code (which he said i used the wrong location) but it was the right location. i physically showed him the location and he said “oh i don't know what to tell you” then he searched for 10 more minutes and he found the key.

Rating:

1.0

rented for 3 days but returned after 2 days but still charged full amount if this is how they operate will not be using again