Customer Reviews for Shooters Alley Indoor Range
(Distribuidor de U-Haul del vecindario)

135 comentarios

321 Hamric Dr W   Oxford, AL 36203

(256) 403-0590

Horarios de la ubicación

  • Lun. - sáb.: 11 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(256) 403-0590

321 Hamric Dr W
Oxford, AL 36203

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 11 a. m. - 5 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This group of men went above and beyond to get things set and ready for us.

WAYNE F. 
Clasificación:
1.0

U haul is overated over cost and lacks what customer service really is...

Ronald P. 
Clasificación:
4.0

I was directed to this location by Victory Fuels because they 'did not have room on the lot'. They did have at least two easily accessible places I could have parked the trailer. The dealer on Hwy 78 in Oxford, Al was closed, but Ieft the trailer and called customer service who was very nice and said she would make a record of my drop off. The Victory Fuels dealer and Ed Higgins Jr. need to take some training on proper customer relations skills!!!!! Please put me in touch with someone higher up in management than Ed Higgins Jr. so I can continue this discussion. Thanks.

JAMES B. 
Clasificación:
3.0

Ensure vehicles are cleaned prior to customer pick-up

PATRICK W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Swain A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Swain A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL C. 
Clasificación:
3.0

I did my return on Uhaul.com so I didn't have any dealings with the employees at Shooters

STEPHANIE B. 
Clasificación:
2.0

Uhaul is super very close just go there

Tasha C. 
Clasificación:
5.0

Replace entrance and parking lot.

Norma F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN A. 
Clasificación:
1.0

The truck and trailor were of age and should be retired. The whell cover on the trailor came off in transit and I believe I was charged and shouldnt have been.

MARVINLEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M. 
Clasificación:
1.0

The lights did not work. I went back to the location and they couldn't fix them or replace the trailer. They told me to call Roadside Assistance. Roadside Assistance SAID they fixed the lights during the night. They were not fixed. We traveled 600+ miles in storming rain with ONE taillight, no running lights, no blinkers, no brake lights....tried to get the trailer exchanged at other locations in the area before our trip, none available. We were stopped in 2 different states because of the lights Uhaul will not talk to us. WORST experience EVER with uhaul and their customer servicer has tanked apparently.

SASHA H. 
Clasificación:
1.0

Our equipment was not available, and not as much as an apology was given. Additionally the staff was extraordinarily rude. The associate raised her voice at my wife, suggesting that she shouldn't be upset for the fact that the associate was more than ten minutes late. Additionally, the staff seemed to be more concerned in catching up with a local official than getting my truck out on time. To add insult to injury, the oil level was barely sufficient, and the gas tank was between 7/8 and full, just to the point where the staff wouldn't have to worry about it. Go down the street to the other Oxford location. Go to the location in Weaver. Drive to Atlanta or Birmingham. But avoid this Uhaul location.

KEVIN N. 
Clasificación:
1.0

El cliente no dejó un comentario.

TRACEY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES V. 
Clasificación:
5.0

She was absolutely amazing! Love this location and will definitely be doing business with her in the future. All of the reviews for her location are mainly for the UHUAL.com website and their experience with UHUAL and not with this particular store. She is great!

KRISTA S. 
Clasificación:
2.0

The self-dispatch option is an absolute trainwreck & nightmare!!! Called the "800" number posted & sat on hold for 35 minutes. Once we got someone on the phone, it was approximately another 20-30 minutes to get equipment rental completed. Total time from arrival until equipment rental was completed...1.5 hrs. Hope to never need a U-Haul again.

Joshua B. 
Clasificación:
3.0

Dirty blankets in the back and cat litter in the van.

WILLIAM G. 
Clasificación:
5.0

Heather @ Shooters Alley was amazing to work with!!!! She was so helpful with all my questions about drop off at her location. She walked me through after hours drop off and explained how to use the website to complete my drop off.

STEPHANIE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kate A. 
Clasificación:
1.0

had open return ticket. was called by shooters alley enroute to alabama. was told they needed trailer to be returned to them. return day was monday. arrived monday morning to find out they were closed on monday. two days later was charged $20 dollars after hours check in fee (because it was checked in on tuesday when they opened instead of monday when i returned it) attempted to talk to personnel at shooters alley and was told there was nothing they could do about me paying the $20 fee. horrible customer service and terrible attitude from employee. will tell everyone i know never to go here and will never use them again.

ANDREW S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lagreta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
2.0

Dont over book the units make them run thru your on line system with rental and return somehow.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine F. 
Clasificación:
3.0

Using the phone to pick-up after hours was horrible. Took about 45 minutes to figure it out. Need more guidance on your website.

Daniel H. 
Clasificación:
3.0

Difficult to park. No one returns your call.

Allen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

Heather was very helpful and friendly ....

DEREK R. 
Clasificación:
5.0

The location was great, however I used the internet to order, pick up and return the truck, and it was an absolute nightmare using haul.com. The site is very hard to navigate. I was not able to close out the return the truck portion and had to call a tech for help. I spoke with “Ivy” and she was very helpful. I tried to get the app from the App Store, but could not at the pick up point. I will not recommend using this option to anyone, it was a totally terrible experience

Dianne O. 
Clasificación:
1.0

Very poor service. Used Uhaul 24/7 to pick up the truck at 7:00 AM. This location does not open until 11:00 AM. However, they did not put the furniture pads I had ordered into the truck. So I had to wait around for 4 hours until they opened to get the furniture pads. Another Uhaul location just 2 blocks away said they could not provide the furniture pads to me, as they said each Uhaul location is independently owned. A very frustrating experience.

Matthew H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
4.0

Dropped off after hours. Phoned in to advise that I was doing so. Person was very accommodating.

ALLEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Very professional and polite.

SUSAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Very helpful and treated us kindly. Made sure each time that we understood the rental and equipment

HUGH T. 
Clasificación:
3.0

El cliente no dejó un comentario.

DIEGO JOSE B. 
Clasificación:
1.0

I would not recommend the 24/7 pickup and turn in. The location I used was only a 1 mile from another uhaul location. This caused issues with my location being pickup wirelessly by uhaul!!! This has caused undue stress on my rental. This unit was returned on Sunday morning by 10 AM. Due to THE service that is implemented by this company my rental did not show turn in until the day after which caused me monetary charges that I did not incur. So I will be a bad word of mouth of this type of service. Also your customer sucks,.

Connie H. 
Clasificación:
5.0

Stay as you are...Professional and Efficient. Gracias.

gloria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
2.0

El cliente no dejó un comentario.

THERESA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

Heather at the front was absolutely fantastic!!!! Thanks again

JOSE R. 
Clasificación:
5.0

Customer service was AMAZING!! She was so so nice and answered every question I had!!!

Sarah M. 
Clasificación:
5.0

Mr. Mike did a good job. With no internet or information available, he took care of my reservation.

Rick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor B. 
Clasificación:
5.0

I have an overall great experience

Ali S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eleno E. 
Clasificación:
3.0

Be more friendly and not rude to my wife it was our first time and didn't really understand the rules. Never again.

lance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren J. 
Clasificación:
4.0

Shooters Alley although on website stated open was closed at the time of return.

rodney B. 
Clasificación:
5.0

This Young Lady goes above and beyond to help and assist with every rental not just mine. If I need another rental I will definitely use this location. Heather gets all A's in my book.. Randy

Cecil R. Randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
3.0

The facility was not open when promised. They should have advised the key was in the lock box. I sat there over 30 minutes before I went on line to register and found out I could have been moving vs sitting.

Tim N. 
Clasificación:
5.0

Big problem with the computer messing up the "return location". I am having to call Corp. Office to get an extra $20 Charge adjusted and credited back.

Khris B. 
Clasificación:
5.0

Very nice and speedy service

Melody H. 
Clasificación:
5.0

Excellent Service and very helpful..

Cecil R. Randy B. 
Clasificación:
5.0

Nothing. Friendly staff, quick pickup

J Scott K. 
Clasificación:
3.0

Floor of truck was sticky and had to be mopped out before using

Dennis A. 
Clasificación:
1.0

Worst U-Haul experience I've ever had. From the location not being open during posted business hours which caused me to be on the phone for almost 2 hours with corporate to correct to retaliating against me by charging extra fees that U-Haul Corporate agreed were not justified or acceptable and even leaving me a voicemail threatening to file a police report because I was late returning the trailer even though I was charged for an entire additional day previous to the voicemail. Customers should go to other locations because this one lacks any and all professionalism.

Brandon R. 
Clasificación:
5.0

All went well with this rental. Heather was very knowledgeable of the trailer I rented. overall I was well pleased and will go there for future rentals. Gene

Gene J. 
Clasificación:
2.0

The manager was not very professional and was rude. She assigned us a truck that had been rented the day before and wasn't available. Then tried to give us keys to another truck without the proper paperwork. When I refused the truck without the proper paperwork , she was mad and rude. But without the proper paperwork it did not show correct mileage or gas levels. Will never use or recommend this location again.

belinda M. 
Clasificación:
5.0

Wonderful service

ANDRZEJ G. 
Clasificación:
2.0

after I arrived, I had to wait an hour before someone was at the location to help. After receiving my documents, I was given the lock code, the key was the incorrect key foe the vehicle i was getting. After about 10 minutes, the gentleman found the correct key. would not rent there again

Carol M. 
Clasificación:
5.0

My rental was great Heather was very fast with the paper work and very nice .I will use her the next time

gary O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglass O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

Since I am not an employee of U Haul. I was just wondering how much I was going to be payed for the work I done to turn the truck in.

Gerald C. 
Clasificación:
1.0

Dont charge people $20 for dropping off their truck

Anguhla G. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

Great place and service

EFRAIN J. 
Clasificación:
5.0

Nice and friendly people working at location.

Kimberly D. 
Clasificación:
4.0

Not sure

Ronnie C. 
Clasificación:
2.0

They have terrible customer service..

Rodney M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryce P. 
Clasificación:
5.0

Excellent experience and a good overall experience.

Shayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTELLE S. 
Clasificación:
1.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quintin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

emily W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMBERLY D. 
Clasificación:
1.0

Requested pickup at a location that would be open at 8:00 in the morning. They had equipment at a facility that does not open till 11:00 and the 24 hour pickup would not work. Was told that I could haul my truck but it would not fit on the trailer. On top of this the U haul unload help never called until the night before to say he could not make it. VERY!!!!!! Dissatisfied with whole thing and customer service that you have to wait forever to speak with someone.

gary P. 
No se han enviado comentarios para esta ubicación.

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