Comments/What can we do to improve for the next customer?
Jordan T.
Customer Reviews for Shooters Alley Indoor Range
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man that processed my payment was very professional. This was my first time to rent from Uhaul. He explained what I needed to know.
Valerie C.It was fast and easy. Good job
Greg H.The man who helped me was awesome.
Teresa W.Original location for the rental stated "computer glitch and sent me to Shooters Alley for trailer pickup. Original rice quoted for two day rental with insurance was less than $90, but new location wanted over $120. Ended up with one day rental and no insurance due to your companies bait and switch greediness.
George T.Initially they mentioned they will fix the car free and They have charged 45$ for fixing “tow dolley “ to car. I will not recommend this location to these money eaters.
Venkat G.They went home early and flaked on me. Gave me the wrong keys and forced me to use a smaller trip making my move harder then making me pay for additional mileage because of it! 1.5 hours on the phone with uhaul that day to pick up in the dark absolute shit experience. Then had the nerve to not help with charges.
Curtis P.Shooters Alley location is closing unfortunately. They sold their 55k sqft location to an indoor climate control storage company. The new purpose will be successful but the staff and facility will be missed. They've been so cordial and professional.
kalyne W.Tks for being there when I needed you
Olivia B.Nothing at all needs improvement. Leah and Brian were so nice and helpful. When I need to rent another Uhaul, I'll never consider going to another location.
karen P.I showed up the location was closed the truck did not include the appliance Dolly I specifically asked for. I had to go to anther location and call 20+ locations to find one which was a hour out of the way. The whole debacle cost me 2.5 hours. Would not recommend this location.
Clay H.Great customer service and follow up for this order. U-Haul made this very, very easy to move perso al items from one location to the next. Quick and Easy.
David S.When I had to turn in dolly lot was dark. Also I couldn't turn in on line cause your phone had a waiting time and your website kept kicking me off. So therefore you charged my card 20.00. I tried my best. My time is worth something too cause like I said couldn't get through and your website kept Kickin me off.
John M.The truck rental process would have been easier to complete before the truck was loaded and we started driving.
Megan M.This trailer was in below average condition & probably should have been removed from rental fleet years ago. Tires very old. Trailer made in 1981.
Don Y.I need CustomerService to contact me on charging my account 20.00 for after hour service when i got there I return the truck by scanning the barcode….. And plus the truck was due back on Tuesday…. They are very rude and try to talk over you when you call them….
Samiko M.The truck was clean however The exhaust tube in the truck I think it's broken because there is to mucho noise
ARTURO S.Cellular data reception was very poor at this location for Verizon. While there is a 5G tower in the parking lot the signal quality was low resulting in a frustratingly slow app experience.
Ted W.Have a back system for customers in a low signal area your network response time was to slow for my online check and delayed me from my schedule arrival time.
WILLIE B.It was good service. The lady was very professional but I only traveled in the uhaul for roughly 40 miles. (Heather) the lady of whom was very nice claims I drove it 74 miles. Ended up costing me $178 and I had Already been charged for an estimated 40 miles the day I picked the uhaul up. I had the uhaul for 2 days. The $178 isn't right. I feel it needs to be looked into and a itemized receipt needs to be presented. I got no receipt to even show me how I was charged. Funny thing is. I wanted to pay in cash and they was ok with them. Just saying I should have paid the $39.99 twice and I only traveled around 40 mile. I wa charged twice. Do something please. People are struggling and trying to move and uhaul ripped me off. God Bless Shane payne Colton payne (my driver)
shane P.The lady working there was SUPER NICE and very helpful in the process.
james D.The local staff was great. U-Haul as a hole needs to update your web site it took 25 minutes to complete a 10 minute transaction
Jerrry T.Make sure the air condition works
REx H.Great customer service very business friendly.
bobby A.Without reservation I can recommend this location and staff to anyone seeking a U-Haul rental. They know there product and can answer your questions in a congenial manner (which goes a long way with me). 5-Stars!
Billy N.I want to really, really thank Heather for her professionalism and concern. My wife and I were in a dilemma as we needed a truck for a move to Atlanta. When things looked bleak for us, Heather was willing and ready to work something out to bring our dilemma to a resolve. Once Heather resolved our dilemma, she sent us on our way to a successful and smooth move. Thank you so much Heather. You were truly God sent to us.
Derry P.Great experience, Heather was awesome with helping me. U haul agents that I spoke with after hours were also very helpful. I ended up renting the truck for several days and I hope to rent one of their portable storage units in the near future. I loved the 15ft. truck, easy to drive. Great rental experience!
katherine W.Don't recommend shooter's alley
Elgin B.Engine light was on. Truck drove okay. Not sure giving a truck with a light on is wise.
Gary W.easy to work with and very helpful and nice. thanks.
Holly K.Good customer service.
ursula J.Heather was very friendly and helpful. She made the process so simple. I will be back at her for more business in the future.
Jennifer Y.We had previously had a bad experience at this location and decided not to use them again but they were the only ones with available rentals for the time we needed it. This experience was fabulous. The person who dealt with before was not there and Heather was great!
Sheri H.I've dealt with Uhaul for years, and this was by far my best experience. Heather was amazing, and I'll be back to rent from her again!
Gina B.Heather personally texted me to give me the address which was very helpful in a new town. She greeted us outside and was very personable.
Amy S.I love the fasr service was issued out. Right on point. Kudos.......
ERVIN J.Make sure trucks are clean, fueled and in good running condition.
Stephanie B.Provide a little help hooking up. Employee sits inside watching 70 yr old man struggle and strain his guts out trying to hook up trailer by himself. Hope the chicken wings were good!
RANDY E.You can start by charging what was quoted, What the heck is a safe frip fee ?? you quote one price to get the business and then when you show up to pick the item up you jack the price up, will never ever deal with U-Haul again, crooks
CHAD B.worst experience ever!!
NOE S.It is not right to cheat people just because you think you can get away with it. I have worked and rented U-Hauls to people for many years. Person checking me in charged me $46.92 fuel charge I made him take it off, I put more fuel in truck than what was in it when I rented the truck I had my fuel receipt and a picture of the fuel gage on my phone and mileage. This is the second time Shooters tried to rip me off.
Brenda C.My boxes were late. They were returned by Uhaul movers but I am still being charged with late fees added for 2 of the boxes. These boxes were rented to another person under my account. I have contacted this facility as well as Uhaul corp. I was told I would be contacted by upper management in 3 to 5 days. I have not been contacted. My original concern was placed Dec 4. I have made several calls since. I am still being charged. I have yet to be contacted.
Lisa P.The gentleman working at the counter was helpful, but the online check in was terrible, and the website allowed me to rent a furniture dolly that wasn't an available option at that location. Really frustrating experience.
David H.Darius at the pickup location was such a great help! The U-Haul 24/7 on line check in was a nightmare navigating the website instructions and uploading for me!
Barbara M.This group of men went above and beyond to get things set and ready for us.
WAYNE F.U haul is overated over cost and lacks what customer service really is...
Ronald P.I was directed to this location by Victory Fuels because they 'did not have room on the lot'. They did have at least two easily accessible places I could have parked the trailer. The dealer on Hwy 78 in Oxford, Al was closed, but Ieft the trailer and called customer service who was very nice and said she would make a record of my drop off. The Victory Fuels dealer and Ed Higgins Jr. need to take some training on proper customer relations skills!!!!! Please put me in touch with someone higher up in management than Ed Higgins Jr. so I can continue this discussion. Thanks.
JAMES B.Ensure vehicles are cleaned prior to customer pick-up
PATRICK W.I did my return on Uhaul.com so I didn't have any dealings with the employees at Shooters
STEPHANIE B.Uhaul is super very close just go there
Tasha C.Replace entrance and parking lot.
Norma F.The truck and trailor were of age and should be retired. The whell cover on the trailor came off in transit and I believe I was charged and shouldnt have been.
MARVINLEE P.The lights did not work. I went back to the location and they couldn't fix them or replace the trailer. They told me to call Roadside Assistance. Roadside Assistance SAID they fixed the lights during the night. They were not fixed. We traveled 600+ miles in storming rain with ONE taillight, no running lights, no blinkers, no brake lights....tried to get the trailer exchanged at other locations in the area before our trip, none available. We were stopped in 2 different states because of the lights Uhaul will not talk to us. WORST experience EVER with uhaul and their customer servicer has tanked apparently.
SASHA H.Our equipment was not available, and not as much as an apology was given. Additionally the staff was extraordinarily rude. The associate raised her voice at my wife, suggesting that she shouldn't be upset for the fact that the associate was more than ten minutes late. Additionally, the staff seemed to be more concerned in catching up with a local official than getting my truck out on time. To add insult to injury, the oil level was barely sufficient, and the gas tank was between 7/8 and full, just to the point where the staff wouldn't have to worry about it. Go down the street to the other Oxford location. Go to the location in Weaver. Drive to Atlanta or Birmingham. But avoid this Uhaul location.
KEVIN N.She was absolutely amazing! Love this location and will definitely be doing business with her in the future. All of the reviews for her location are mainly for the UHUAL.com website and their experience with UHUAL and not with this particular store. She is great!
KRISTA S.The self-dispatch option is an absolute trainwreck & nightmare!!! Called the "800" number posted & sat on hold for 35 minutes. Once we got someone on the phone, it was approximately another 20-30 minutes to get equipment rental completed. Total time from arrival until equipment rental was completed...1.5 hrs. Hope to never need a U-Haul again.
Joshua B.