Unfortunate to have additional charges per mile.Jeff T.
Customer Reviews for Shipman Self Storage
(Distribuidor de U-Haul del vecindario)
Keaau, HI 96749
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar.: 9 a. m. - 12 p. m.
- Mié.: cerrado
- Jue.: 9 a. m. - 12 p. m.
- Vie. - dom.: cerrado
- 10/25/2021 - 10/31/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Shipman self storage is the BEST!! It'd be good if the ONLINE reservation system goes well or matches well with whatever they have at the Railroad Avenue in Hilo location because I made a reservation to pick up the vehicle from there & got the confirmation, and right on the dot on my way there to pick up the vehicle, they called me to go to another location because they didn't have any in stock. So, I went to the Pohaku Street location, and there I waited more than 1 hour outside the gate because they were supposed to open at 9am but the gate wasn't even open and no body was there... So, I went back to talk to the staff on duty at the railroad Avenue and he directed me to the location by the docks in Hilo, and when I went there, the staff said the keys were locked in the vehicle and it hasn't been opened since Thursday & this was a Saturday that I needed the vehicle. So, I called the staff at The Railroad Avenue and he directed me to the Keaau (Shipman Industrial Park) where I finally got the vehicle I needed after a 3 hour hustle. So, I'd highly recommend the Keaau location where their Business service & customer service is the best! And they go by what the system has!! Very high recommended!!Charlie T.
El cliente no dejó un comentario.Lisa S.
Tyra and James , took care of us. Prompt, efficient and friendly. Will definitely refer and use them again.Mark W.
Excellent service! Professional and friendly,family like feeling.Scott W.
Staff Very friendly and helpful. Have already recommended to friendsJudy R.
El cliente no dejó un comentario.gordan O.
El cliente no dejó un comentario.Daniel Y.
El cliente no dejó un comentario.June I.
Fast friendly and efficientJune I.
El cliente no dejó un comentario.Judd R.
Long story short, All was so helpful and explains and answered any questions I had, most important information I can give to any one renting a uhaul is be sure your mirrors are right and packing, mahalo to all those at shipment for my wonderful journey I completed with a smile,joanne S.
Everything is in top shape.Jean K.
El cliente no dejó un comentario.Kirk P.
Rear view mirror was broken so had a hard time reversing with no mirror. One reverse light wasn't working. Customer service was great! :)tanei K.
Great service!!Shannan D.
El cliente no dejó un comentario.Shannan D.
El cliente no dejó un comentario.Leona Jade P.
Incredible awesome aloha from young lady, an example of what service should be.. great price , great location, brand new van, best u haul experience Iv ever had..Michael G.
The lady who helped me was very rude, used profain language while I was waiting in the lobby and followed me down the road in the uhaul truck after drop off. Yelling out the window and threatening me, saying that I will never be able to rent from uhaul again because I want able to make it in time to fill up the gas tank. She was very rude and very unprofessional. I will never bring my business to shipman storage ever again. I am 3 months pregnant and she was screaming profanities at me from the uhaul truck after she followed me off of the property in the truck.Amanda H.
Just keep doing what your doing it is first class. GraciasSpencer K.
None, the location and the person at the desk I think it was Paka. Was more than exceptional, I am grateful that the office was opened on the weekend which is critical for me since I can only do rentals on the weekends. Mahalo a nui for this service!Denae A. H. P.
El cliente no dejó un comentario.Stephen P.
Great, friendly service.Thomas P.
Awesome all around. 100 percent excellent customer service. Thanks to good people.Lynn H.
El cliente no dejó un comentario.Wendy C.
El cliente no dejó un comentario.Engkeberth K.
It was an almost new van, 2700 miles, and was drifting to the right the entire trip. Mentioned this to the attendant on checkin. Attendant very personable, nice dealing with her!Stephen N.
El cliente no dejó un comentario.Walter K.
Absolutely fantastic customer service and Aloha!!!! Paka went out of her way to get me the best deal. I works definitely recommend this location to friends and family.Raymond O.
El cliente no dejó un comentario.Douglas C.
Service with a smile local style was great. The van, however, had a roll-up door in back that was seriously needing realignment and lubrication. One person could not close and lock it; I needed a helper to stand on the door latch to get it far enough down to close and lock it!Stephen N.
Mahalo and kudosThomas P.
staff very helpful and congenial. pleasure working with them. very informative. very enjoyable experience.Terry F.
El cliente no dejó un comentario.Jessica M.
Was a great expetience, convenient location and very friendly staff!! Please keep this very well needed service location!! The only trailer rental on this side of the island out of all the UHaul rental dealers! Will use again Thank YouMICHEAL O.
Truck was FULL of roaches. Felt something in my drink when I drank it and poured it out to find a roach crawling out of it. Told the staff who seemed to know and not care. Paka was nice and professional when we rented it, but the lady who handled the return was not at alllevi A.
Very pleasant peopleNiles H.
Store manager very rude. Customer service not good. My payment didnt go through because worker had wrong experation code. Manager called with an attitude. Came next day to pay and she stoll had a attitude. I am a paying customer and shouldnt be treated so poorly. To bad becsuse we wont come to this office again. Paka the other employee was wonderful to work with. Very professional..Waiola B.
did not have the smaller box truck that I needed that afternoon but the larger one was fine except it cost much moreElton M.
El cliente no dejó un comentario.jessica B.
El cliente no dejó un comentario.DESIREE N.
El cliente no dejó un comentario.Ronald C.
Change the windshield wiper bladesAllon T.
El cliente no dejó un comentario.Joseph A.
El cliente no dejó un comentario.Mike F.
My experience and the customer service couldn't have been better!Tery H.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Herlen S.
Extraordinario servicio al clienteDavid F.
A great experience; will definitely be back!Richard D.
I was in a desparate place and had no other choice but thought 19,95 was a great deal, what a rip off non disclosure, I did not read paperwork on way, because "they told me it was 75 miles for free and 19,95 a day," liars.Connie S.
the women who we called about a mechanical issue told us to bring the truck back and they would refund us the money. When i received my credit card statement we were charged.Lee C.
tank not topped off,van was dirty, low tire pressure sensor on, I can not say I would recommend any local uhau dealer in particular as the two I have repeat rented from exhibit about the same average to low average rental quality based on the above questionaire. Would be nice if people were a bit more friendly as well. We are your customer after all.Correy S.
Great customer service! This is 2nd time this year to use this location. Will not hesitate to recommend to my customers!Phillip H.
Great service. Helpful staff. Highly recommend.Linda T.
El cliente no dejó un comentario.Marie D.
Awesome serviceGlenda T.
El cliente no dejó un comentario.Robert R.
Everyone was great service great. Have already recommended to woman I picked up appliances I bought from. She didn't know you rented for 24 hours. She's moving and needs a truck.Christine R.
The facilities are well kept and the employees are very nice and very helpful and knowledgeable.Wendy M.
Best experience...the place is run with Aloha. I so appreciate that. The woman who worked with me is top notch. Everyone has always been professional and kind. Mahalo!Dianna A.
El cliente no dejó un comentario.JAMEE A.
Very convenient service. Highly recommend! 5 stars!Marc S.
El cliente no dejó un comentario.Richard H.
I have rented 2 vans within the past month and both times they were loaded with cockroaches .sharla S.
El cliente no dejó un comentario.Monica T.
El cliente no dejó un comentario.sharla S.
El cliente no dejó un comentario.Michael B.
Service equipment and have equipment inspected. Mahalo.feye H.
Best place to rent in HiloDARRREL G.
No improvements needed. I wished that they had more vehicles and some with lift gates but it's been rough on Hawaii Island in the past week due to the volcanic eruption in Leilani Estates and everyone's been renting uhaul to move their personal items out of their homes before the lava, so it's been unusually busy ! Great place and I do rental regularly for my business a few times a year at this location, glad they are here and would recommend them to anyoneDARRREL G.
No improvements needed at all, Good People and Good service, even though they were busy I was processed and out the door quickly and the lady working at the front was awesomeDARRREL G.
El cliente no dejó un comentario.Jauron M.
El cliente no dejó un comentario.Daniel C.
The lady was wonderful! Nice, helpful, patient, and really fast!James B.
We had excellent service from the store clerk, and very helpful. Would recommend to all our friends. Thanks.Stella F.
El cliente no dejó un comentario.Garvin F.
Part of the excellent service is the young lady working at the front desk checking people in and out!Deborah L D.
My only problem was when i picked up the truck it was dirty inside. Seats dirty, floor dirty, food or something inside passanger door and it had so many cockroaches i coukdnt even drive it at night. Small ones & big ones.Kimberly E.
El cliente no dejó un comentario.Sean G.
Of course, lower rates are always better. Specials for same day return.Tamera K.
El cliente no dejó un comentario.myrtle Y.
El cliente no dejó un comentario.Earl M.
Kawika and Kyra (not sure spelling) were helpful. Would definitely recommend going to StorQuest if in need of a U-Haul.Anthony M.
Both representatives were very friendly and did a great jobSandra B.
Excellent service. Professional and informative. Keep up the good work.Dan O.
El cliente no dejó un comentario.Thomas P.
El cliente no dejó un comentario.Lisa M.
Excellent customer service: knowledgeable, friendly, helpful.Linda T.
Agent was knowledgeable, courteous & friendly.David H.
El cliente no dejó un comentario.Krystel H.
El cliente no dejó un comentario.Walt W.
Great people, and great service.Thomas P.
Staff very nice and gave good directions. Truck was not very clean but we didn't mind as we were hauling green waste to the dumpJoanna M.