The owner is really friendly and helpful!
SERAJ A
Customer Reviews for Ship It Good
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great manager nice and easy.
MUJEEB RHe was a very nice guy and was so helpful and friendly
EHAB AThis is the best uhaul store I have ever used & it's 100% due to the owner of this location. He is such a genuinely nice guy & he makes the whole process of renting a uhaul as simple & pleasant as possible.
Cameron MEverything was great Customer service was excellent. Just had some issues with app after dropping off key in the box when it asked for the photos, I took the photos and it put it on terminal spin and just kept kicking me back to take the photos so I don't know if I completed the drop off process
Terry TThe truck was physically clean-looking, but it smelled disgusting! I had to drive to SF in the cold with the windows down just to breathe, and my husband ended up very sick as a result. There was wet trash and hair all over the back sidewalk, and the back entrance did not feel safe as I waited for an employee to show up to give access to the lockbox because the code provided did not work on the lock - or rather, there was some tricky way to turn it to get it to work. I was late for my appointment to pick up and the staff told me they called to tell me an employee had to leave for an emergency but I had no missed calls for voice mails to that effect. I will say that the manager or owner (I'm not sure) was very helpful to me over the phone and I appreciated him taking the time with me but overall I will likely never use this location again .
Tanicia JVery friendly service
Guy MI have been coming here ever since they opened. The owner has gone above and beyond to accommodate our rental. Great experience and highly suggest to everyone!
Seraj AThe person running this location is wonderful. I don't know how to change the last review, but I was wrong. My assistant read the receipts incorrectly. I will recommend this location and will use them again!
Teresa HVery fast and helpful staff. Location was easy to find and it was the easiest U-Hall rental experience I've ever had! Thank you, Melinda
MELINDA DThe person who took care of us was pleasant to work with and had an overall positive attitude. Would highly recommend.
JUANCARLOS CExcellent, Professional and Respectful service.
Charlene WGreat experience renting a 26ft truck. I followed all the steps on the app and everything was fine until I realized the blankets were not inside the truck. That was not a problem Abdul showed up and got me everything I needed even though the store was not open. Great service and attention from this guy, I highly recommend this place and will go with him again when I need it.
Marcio MProfessional and Dependable Service
Osvaldo PAbdul is super nice guy
manoj kVery good
utpal GVery helpful and customer oriented owner, highly recommended. Just got a bad truck. I would use again!
Kelly PI'm sorry that I can't remember the name of the nicest attendant that helped me, but he was very helpful and polite. I will definitely do business with him again in the future.
Russell CThey were great about getting the needed supplies But knowing ahead of time would have been better
Thomas SNo suggestions for improvement -- Just a HUGE SHOUT OUT TO ADAM at Ship It Good, who was friendly, communicative, incredibly helpful, great with follow-through, and provided all around fantastic customer service. Moving is stressful, but Adam made our U-Haul truck rental one less thing we had to worry about! Thank you, Adam!
karen nThe guy in front desk was very nice and helpful,i believe he was the owner.
Brahim DMade it easy 👍
Tom BHands down best service of any Uhaul anywhere! I drive 25 mins out of my way to get trailers from this location!
Brandt CManager laid out information and processed the rental quickly, after hours drop box for return was great
Aiden CGreat Owner Operator! He has a great attitude
Ayman DGreat service, vehicle was clean and well maintained!
Quiana JThe place needs better street visibility. It is a new location and getting established. Adam worked hard to put it all together and made it a good experience. The truck performed flawlessly.
Ray AWonderful service Very polite and professional
kristen sThe man at the front desk was super friendly and considerate. I will certainly do business with him again.
grace gBest place ever holy cow
Adam WI can't think of any way to improve the service I received at this U-HAUL location. Truly outstanding customer service. Gracias.
Cameron MAbdul awesome, great customer service
Johanna EAbdul was terrific , great customer service
Johanna ZThis area is in a crime and drug infested area. My girlfriend and I were accosted by a person who aggressively approached us and blocked our car with his vehicle when returning the rental truck. The person was in an old and very damaged car and said explicit language when asking us if we were returning the rental. We left out of danger of this person and he chased us in his vehicle and almost collided with our vehicle. This person never identified himself and his vehicle and clothing did not appear related to uhaul or security in any way. We had to call the police to escort us in order to return the rental truck. We also returned the next day to pick up a personal item we left in the truck, and the store owner was present. We were told that the person that chased us the night before was a person hired by the owner to watch the business due to recent thefts in the area. We advised the owner that the person he hired was unprofessional, aggressive, and threatening and that the police were notified and assisted us with returning the rental. The store owner was perceptive of the situation and stated that he will communicate with his worker. I don't recommend returning a truck here during drop off hours ever.
EDWARD GI called on Sunday to see if they would be open on Monday since it was a holiday. I was told they would be. When I arrived after the posted opening hour, no one was available to talk to. I ended up having to use the online drop off procedure.
ERNEST AGreat service nothing to improve in this location!
ESTEBAN VAbdul was amazing, helpful and professional. We will use him again.
Lisa YHe was extremely helpful, great customer service went far beyond what I have expected. Will always go back to this uhaul and will tell anyone that is the best one.
Michelle CA great manager and an awesome location, nice and friendly, clean.
MUJEEB R