Customer Reviews for Shine On
(U-Haul Neighborhood Dealer)

414 reviews

429 N 3rd St   Sterling, CO 80751

(970) 458-4499

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Saturday - Sunday:
    9 am–12 pm

Services at this Location:

Contact Us

(970) 458-4499

429 N 3rd St
Sterling, CO 80751

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Saturday - Sunday:
    9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I forgot an expensive ice scraper in the truck and it somehow disappeared and was never reported to the manager owner.

Michele Deal 
Rating:
5.0

Ron offers excellent customer service. He made this process effortless.

timothea mccormick 
Rating:
5.0

Best service I have had with u haul.

Larry Stevens 
Rating:
2.0

Customer did not leave a comment.

Kathy Dolan bollers 
Rating:
5.0

Customer did not leave a comment.

Chris Padilla 
Rating:
3.0

Trailer was very muddy and dirty on the exterior

Stephen AKITA 
Rating:
5.0

Customer did not leave a comment.

Derek Jensen 
Rating:
4.0

Customer did not leave a comment.

carl wilcox 
Rating:
5.0

Customer did not leave a comment.

larry lybarger 
Rating:
4.0

Very helpful & flexible with holiday season. Was not able to complete trip as planned due to weather and an unexpected illness. Had to return truck the same day as picked up.

carl wilcox 
Rating:
3.0

l;Nobody there to turn vehicle in to. Had to call and was told where to leave the vehicle and where to drop the key. Would have preferred someone be there to inspect and approve vehicle turn-in.

William McReynolds 
Rating:
4.0

Customer did not leave a comment.

Gene Peck 
Rating:
3.0

Everything was slow and not personable

NICOLAS HIGGS 
Rating:
4.0

It was great to be able to hire help on such short notice!

Deborah Montgomery 
Rating:
5.0

Customer did not leave a comment.

Nick Roberts 
Rating:
5.0

Customer did not leave a comment.

Chris Burr 
Rating:
4.0

Customer did not leave a comment.

Bruce Giebler 
Rating:
3.0

Customer did not leave a comment.

Nelson Conner 
Rating:
3.0

The trailer was dirty and had blankets, and moving carts that wasn't rented. I had to clean it out before we could use it.

Robert Biem 
Rating:
5.0

The process was easy. Shine On did a great job.

andrew duell 
Rating:
5.0

It was easy to drop off and plenty of space to do so.

annmarie hunter 
Rating:
4.0

The people that helped me at the store were patient and friendly.

Michelle Youngblood 
Rating:
5.0

no complaints discrepancies. Just be as good to the next customer as you all were of me, Thank you

James Buckmaster 
Rating:
3.0

Customer did not leave a comment.

Janet Ivins 
Rating:
4.0

people where right on the spot and unhook, within minute of my arrival..

Charles Darchuk 
Rating:
5.0

the Uhaul location is awesome but the home office is a joke, expecially the manager Jennifer who takes her own complaint calls after being rude to the customers

Brenda Fowles 
Rating:
5.0

Customer did not leave a comment.

wayne bottom 
Rating:
4.0

Customer did not leave a comment.

BRADLEY HINTZ 
Rating:
5.0

Jennifer at the home office is RUDE !!!!

Brenda Gonzales 
Rating:
3.0

No issues with the check in as I did. It when they weren’t open.

Sage Cooper 
Rating:
2.0

Say they close at noon was there at 20 till and no one was there... Called number on door and it was a dead number

Aaron Slutzky 
Rating:
5.0

Customer did not leave a comment.

phyllis heidzig 
Rating:
4.0

Customer did not leave a comment.

dennis smith 
Rating:
5.0

Thanks for making it easy to get the equipment, use it, and return it!!

Stephanie Carpenter 
Rating:
4.0

this location was fine, but i can't recommend uhaul to anyone because of dropoff station's failure.

Robert Unruh 
Rating:
4.0

Customer did not leave a comment.

Stuart Travis 
Rating:
5.0

Customer did not leave a comment.

Michael Sullivan 
Rating:
5.0

Customer did not leave a comment.

Michelle Huell 
Rating:
5.0

Customer did not leave a comment.

Kenneh Patrick 
Rating:
5.0

NA

Kenneh Patrick 
Rating:
5.0

They were amazing from the check-in process, to the movers, to the customer service! I would use them everytime!

JANESSE MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Joseph Martinez 
Rating:
5.0

Customer did not leave a comment.

Janet Simon 
Rating:
3.0

Customer did not leave a comment.

Lorren Johnson 
Rating:
5.0

I reserved my pick up location to be Shine On, U-Hauls web sight moved my pick up sight to a different location with any warning. Fix your web sight!

Sara Edgar 
Rating:
5.0

Customer did not leave a comment.

Nelson Schroeder 
Rating:
5.0

Customer did not leave a comment.

Joseph Reyes 
Rating:
5.0

Nice owner.

Val Legino 
Rating:
5.0

Customer did not leave a comment.

Brian Perry 
Rating:
3.0

The check-in process is not as smooth as desired and the same cargo trailer I rented at different location in town ended up having the same tow trailer

Andrew Hayes 
Rating:
5.0

Customer did not leave a comment.

John Richmond 
Rating:
5.0

Can't think of anything!.

John richmond 
Rating:
5.0

This gentleman went over and above to help us out! We are very thankful for his help.

Linda richmond 
Rating:
5.0

Customer did not leave a comment.

brenda fugitt 
Rating:
5.0

Very nice and understanding and amazing people thank you

Stephanie Ruggles 
Rating:
4.0

Customer did not leave a comment.

Baylor Struckmeyer 
Rating:
5.0

Customer did not leave a comment.

Malik Rashid 
Rating:
1.0

Ron changed my online drop off to a different/wrong state-call to uhaul. Trailer had loose screws on hinges-repair by customer to assure safety. Wrong trailer given to customer, wrong trailer number, caught by customer- Uhaul Ron just crossed through number on contract-another call to uhaul.

Joy Batt 
Rating:
5.0

Customer did not leave a comment.

Valentino Blea 
Rating:
5.0

Good

jonothan clune 
Rating:
5.0

Customer did not leave a comment.

Luis Padilla 
Rating:
4.0

Customer did not leave a comment.

Christopher Flowers 
Rating:
5.0

Customer did not leave a comment.

Rod Glissmann 
Rating:
5.0

All good. The gentlemen at the location in Sterling, CO were helpful and friendly. They made sure the trailer was hooked up correctly to my pickup truck and all indicator lights were operating.

Ryan Matthews 
Rating:
5.0

Thank you for the smooth drop off.

Juan-valentino Diaz 
Rating:
1.0

The guy was rude. I didn’t get my trailer he claimed it was “stolen”. After telling me it was stolen he said “you’ll get $50 from uhaul” locked the door and left.

Kathleen ONeill 
Rating:
1.0

Tires were slick we had a reservation to use this trailer for 1161 mile move and that's what I rented it for. shame on u haul! I would not have driven to town with those tires. Hope I never never ever have to rent again...didn't realize when you reserved that was only a suggestion not a reservation....should be explained

David Brooks 
Rating:
5.0

Customer did not leave a comment.

Maegan Nichols 
Rating:
5.0

Nothing

debra rosales 
Rating:
3.0

Do your job correctly and ensure that all extra rental items make it on the truck. This was hands down one of the WORST moves I have ever done!! I had to leave behind appliances and furniture totalling around 1000 dollars and I incurred doctor bills because I didn't get my dollies and screwed up my back.

Brenda Patten 
Rating:
5.0

Customer did not leave a comment.

Maegan Nichols 
Rating:
5.0

Customer did not leave a comment.

Clint Blackhurst 
Rating:
3.0

Exhaust leak, overheated inside cab, 92-108 degrees the entire trip, floor so hot it melted my shoes Files an action claim and have heard nothing

Jan Chavez 
Rating:
5.0

Customer did not leave a comment.

Nivella Reid 
Rating:
3.0

Customer did not leave a comment.

John mcnees 
Rating:
5.0

Customer did not leave a comment.

edward williamson 
Rating:
5.0

Customer did not leave a comment.

ED BAKER 
Rating:
4.0

Inside of cab was filthy. I cleaned it the best I could but had no supplies or vacuum. Truck was very nice. Needed to be a diesel with air brakes. Windshield washer does not work. Everything else was like new. Thank you. I’d rent it again

Edgar Butsch 
Rating:
5.0

Very good service and helpful gentleman in Sterling.

Darlene Harnly 
Rating:
3.0

Customer did not leave a comment.

Diana Weimer 
Rating:
5.0

Customer did not leave a comment.

Kathy Hupke 
Rating:
4.0

Customer did not leave a comment.

Camryn Tworkowski 
Rating:
5.0

Had to use this time and it was a whole different experience. Happier this time

Terry Stankey 
Rating:
1.0

Truck was dirty when picked up and they never answer their phone or is there during normal business hours

kayleen stankey 
Rating:
5.0

Customer did not leave a comment.

Vanessa Bergner 
Rating:
5.0

Customer did not leave a comment.

ivan ferman 
Rating:
5.0

Dropped off after hours, not much to say. The web page wasn't working through to allow me to return the trucks easily after hours. Dropped in the keys and hoped for the best.

Shawn Hill 
Rating:
1.0

Customer did not leave a comment.

Kirk Richoz 
Rating:
3.0

Fix the time consuming bugs in your 27/7 online check out. Took me an hour to get my truck after I arrived.

Daniel Valdez 
Rating:
1.0

One person shop.... That person got sick, had to do online check in... Couldn't get the utility dolly that I needed... Gas tank was not full.... Lost mo ey o the return, didn't use all the gas I had put in it...

JAMES ROBINSON 
Rating:
5.0

They listened

AMANDA RANDALL 
Rating:
5.0

Customer did not leave a comment.

TRAVIS BRIGHI 
Rating:
5.0

Customer did not leave a comment.

Sandy Patterson 
Rating:
2.0

No one is ever available at this location. Made 3 trips to the office to try and complete the return since the app and links that were sent would not work. Very frustrating. I finally just took a bunck of pictures with my phone, called the 800 number for Uhaul and notified that the truck had been left onsite and the keys put in drop-box.

FREDY PEREZ HERNANDEZ 
Rating:
4.0

Customer did not leave a comment.

George Lane 
Rating:
4.0

They were friendly and helpful

ROGER YOUNG 
Rating:
5.0

Customer did not leave a comment.

Christopher Diller 
Rating:
5.0

Customer did not leave a comment.

JODY RAMOS 
Rating:
5.0

Ron, the owner, was great he help us out and was very accommodating.

william hendricks 
Rating:
5.0

Customer did not leave a comment.

GAYLE BATH 
No reviews have been submitted for this location.

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