Customer Reviews for Shine On Your Time
(U-Haul Neighborhood Dealer)

63 reviews

31 E Main St   Shelbyville, KY 40065

(502) 647-8980

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(502) 647-8980

31 E Main St
Shelbyville, KY 40065

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No one was there to talk to or ask important questions, had bother the car washing team to ask them when or if anyone will be coming to get the key and the U-Haul, had to make several calls in order to reach someone, wasted valuable time I could be moving in to get any satisfaction,(little as it was), website told to go not very user friendly, when finally get the information to get the key took extra several minutes to even get the lock open. NO if I ever have to move again (I pray to God I don't) with God's help I'll drive to Frankfort KY and get professional movers. Period!

Yolanda Lewis 
Rating:
5.0

Very nice customer service

Kimberly Mullins 
Rating:
5.0

Customer did not leave a comment.

Sharon Byrns 
Rating:
5.0

A great experience. I made a commitment, honored it. And they honored the agreement. Would definitely rent from them again.

Vincent West 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LONG 
Rating:
5.0

Customer did not leave a comment.

Terry Cohen 
Rating:
5.0

Customer did not leave a comment.

John Martin 
Rating:
3.0

Customer did not leave a comment.

Stephen Ates 
Rating:
4.0

Customer did not leave a comment.

Keith Eades 
Rating:
5.0

Customer did not leave a comment.

jerry komlos 
Rating:
5.0

Best, easiest, friendliest and most efficient location I have EVER used U-haul at. Thanks.

Valeria Gordon 
Rating:
5.0

Location needs lights for night. Not a single light in their parking area. Needed for safety and security.

Fred Bates 
Rating:
5.0

Customer did not leave a comment.

Keith Eades 
Rating:
5.0

Customer did not leave a comment.

Steven Deboer 
Rating:
5.0

Fast check in and no problems at all.

jerry peterson 
Rating:
5.0

Customer did not leave a comment.

Carlos Torres 
Rating:
5.0

Customer did not leave a comment.

dewayne copher 
Rating:
4.0

Customer did not leave a comment.

Robert Emig 
Rating:
5.0

Customer did not leave a comment.

Lewis Jordan 
Rating:
4.0

Great service

Russell Cotton 
Rating:
5.0

Make returning easier

jerry mckinley 
Rating:
3.0

No one there to help get trailer off hitch

Carolyn Spiller 
Rating:
4.0

Customer did not leave a comment.

Terry Cohen 
Rating:
2.0

Customer did not leave a comment.

Gregory Sturm 
Rating:
1.0

Business owner showed up 45 minutes late with a line of angry customers. No apology, acted as if it wasn’t their problem. Inside of truck was dirty. I’ll take my business elsewhere going forward.

Lee Louden 
Rating:
2.0

Just told to drop it and a receipt would be emailed. Not got my dropoff receipt

william Trout 
Rating:
5.0

The young lady that helped me was so very nice every thing went just perfect

Susie Morris 
Rating:
5.0

Great customer service

Andrea Redmond 
Rating:
4.0

Customer did not leave a comment.

james carmiggelt 
Rating:
1.0

No signage, indicating where office is located so very confusing attempting to find it. After arrival, employees were unavailable at time of our pick up as scheduled online. Very frustrating experience.

Carolyn Hall 
Rating:
3.0

I went online to reserve a 6 x 12 trailer. When I got to the pick up location, it was not available, even though I had reserved it. I waited 20 minutes to even be told they don’t know what happened but that they had a smaller one. Then I had to wait another 20 minutes to reserve that one. I rented it for one way and online 2 days was included in the reservation. In person they had to charge me for the 2nd day. They also put it in as one way but the drop off location was where I was picking it up. So after leaving I had to call and get that changed. Overall, a very frustrating experience.

Kelsey Kuhlman 
Rating:
4.0

The pick-up process was a little slow but otherwise experience was just fine. Would rent from here again if the need arose.

Kristin Farmer 
Rating:
5.0

Customer did not leave a comment.

Rhonda Stark 
Rating:
5.0

Customer did not leave a comment.

Martina DUBICKI 
Rating:
4.0

Rented a 26 foot truck for a close move. Good thing it was close because the truck was terrible. It was clean but it shook horribly if you drove it faster than 35 mph and it had little to no power.

Keith Hicks 
Rating:
5.0

Customer did not leave a comment.

Derrick Morris 
Rating:
4.0

I had to call in order to get my rental started. It said I could use the 24/7 pick up, but when I arrived I had to wait 30 minutes for the facility to open because that truck did not support 24/7 pickup

Andy DeRossett 
Rating:
5.0

Customer did not leave a comment.

Christopher Manning 
Rating:
4.0

Customer did not leave a comment.

Nathan Sangster 
Rating:
5.0

Customer did not leave a comment.

Diane Railey 
Rating:
4.0

All went well, was a positive experience.

MARK BARNETT 
Rating:
5.0

Customer service at this location was very good. Very easy going and layed back. Easy enough to find and get in and out of.

Robert Burns 
Rating:
5.0

Customer did not leave a comment.

Doug Welch 
Rating:
4.0

Customer did not leave a comment.

John Gaddie 
Rating:
1.0

The staff at this location was unprofessional, said horrible things about the U-Haul name and had no knowledge of the equipment they rent. Took over an hour to pick up the trailer and the return process was even worse. None of the employees knew how to return the trailer and spent more time hanging on each other then they spent trying to help me. Again it took FOREVER to return the trailer just to find out they never returned it in the system. Made numerous calls to the location to either never get anybody to answer or to be told not to worry about it. Called 1-800-GO-U-HAUL to be either be transferred to the location or told the district manager would call me back, but again NEVER heard back from ANYONE! It took them 9 DAYS to return the trailer in the system and have weird charges on my account. Maybe the location has a right to be fed up with U-HAUL because their support and customer service are HORRIBLE!!! This entire experience was gut-wrenching and I will NEVER EVER rent from U-HAUL again!!! I will not support a company who can't even take the time to help a customer that is spending their money with them!!!!

David Edwards 
Rating:
3.0

Customer did not leave a comment.

Michelle Tyler 
Rating:
2.0

Have the U-Haul on site of the business, ensure they actually acknowledge the customer, ensure they tighten the trailer down because the employee didn't and the trailer came off my SUV, went under my SUV with my two year old son in the vehicle. I got whiplash, he sustained two cuts on his chest from the car seat belts.

Sarah Behrensmeyer 
Rating:
5.0

When I went to take it back on Sunday, my uhaul app said i didnt have a rental, so I took the u haul home and had to bring it back on Monday and got charged another day. I tried calling but there was an hour wait time.

karen anderson 
Rating:
3.0

Customer did not leave a comment.

KEVIN ARMSTRONG 
Rating:
3.0

Customer did not leave a comment.

Robert Myers 
Rating:
3.0

Customer did not leave a comment.

terence nessler 
Rating:
2.0

Customer did not leave a comment.

Barry Burlew 
Rating:
5.0

Customer did not leave a comment.

Willie Byrd 
Rating:
3.0

The young lady at the service desk was very professional and helpfyl

MARSHA STONER 
Rating:
5.0

Customer did not leave a comment.

Gregory Sturm 
Rating:
5.0

Quick and easy drop off

Sally Wheeler 
Rating:
3.0

Customer did not leave a comment.

Mark Spaulding 
Rating:
4.0

Customer did not leave a comment.

Nathan Sangster 
Rating:
2.0

Be open and ready to assist with reservations. A person finally showed up out of pure luck for us to get our trailer we called and got a voicemail. Just terrible. I requested a ball hitch with online and they did not have one. Had to go and buy one at a store. While I was gone a person called me and told me they had to leave and for me to take pictures of the trailer and text them the pictures. Did not help with hook up or anything

Mark Tincher 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STEPHENSON 
Rating:
4.0

Signage

Janet Cooge 
Rating:
4.0

Customer did not leave a comment.

ROBERT CLARK 
Rating:
5.0

All the employees here were very helpful and friendly. The person that managed the rental was exceptional. Very professional and friendly.

Glenn Ellis 
No reviews have been submitted for this location.

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