El cliente no dejó un comentario.Alexander S.
Customer Reviews for Shields Express Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.star C.
You self check in is ridiculous. 1min late and your account is lock out hard to attach lease contract. I tried to go to a location in Fresno on Parkway and they were on a 3 hour lunch break.Andrew E.
El cliente no dejó un comentario.jason P.
Nothing he was great. He knew how many miles to the t. Very friendly â˜ºï¸.Doreen P.
From checking online to drop off to checking out the whole experience was absolutely terrible. I'm glad I have movers for my move because I would hate to have to use Uhaul again anytime soon. This is not just directed at the person at the location but them and uhaul collectively made this experience awful for me. Glad it's over.Matthew P.
I rent a u-haul truck from a supdealer in a store and they give me great service .Joseph Z.
El cliente no dejó un comentario.RUDY V.
El cliente no dejó un comentario.David L.
The Gentleman was kind and polite very helpful Thank you moving is stressfulTheresa A.
This is the best place to rent from in Fresno! Kind, courteous and knowledgeable about the process. This was not my first time here and definitely will not be the last!ðŸ˜ŠNanette T.
Coustmer service was awesome ðŸ¤©Gaurav L.
El cliente no dejó un comentario.Rosie V.
El cliente no dejó un comentario.JOSEFINA M.
El cliente no dejó un comentario.Celestina O.
The store opened late, which made me late meeting my movers. The clerk was very unorganized and not helpful at all.Nicolas D.
El cliente no dejó un comentario.Andrew C.
El cliente no dejó un comentario.Nathalie M.
El cliente no dejó un comentario.Elisa K.
Great service. In and out!Patricia C.
Better trainrobert H.
Sam the Uhaul Associate, also known as scam artist. He said first 30 miles free, after that 40 cents per mile. He never gave me anything in writing. He scammed me for $189.59.KATRYTAE M.
El cliente no dejó un comentario.Raquel P.
Very helpful, assisted me with backing in trailer, attentive, patient and super fast checkout! ¡Gracias!Brandon O.
El cliente no dejó un comentario.Alexander T.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.tracy A.
The clerk very nice funny and helpfulðŸ˜ŠJo Ann D.
El cliente no dejó un comentario.Nicholas M.
El cliente no dejó un comentario.Yanet S.
It was a good experience. The store clerk was awesome!STEPHANIE V.
Got to the location and the person who does the U-Haul rentals was not there. Waited over 10 minutes passed the original check in time just to receive the keys. I was highly disappointed and will not rent from this location againLeonard M.
Everything was greatluis A.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.Violet M.
everything is in good condition ,, fast to rent them and the price very good ,, thanks, I will rent in that place again ,,,Jose R.
El cliente no dejó un comentario.Dustin G.
THE GUY IS A VERI Y GOODPERSON THIS IS GOOD WORKER UHAULMiguel B.
El cliente no dejó un comentario.Alfredo Z.
Sam has great customer service and explained in details...thanks againJose P.
El cliente no dejó un comentario.Ray D.
The person in charge of the place was rude and not very helpful and one of the lights was out and they already know about it and didn't get it fixed before we got there to pick up we had to do it ourselves.Jessica M.
I thought the transaction went very smooth Fair and this place of business was very informative efficient and helpful to my needs I will use them again in the near futureMichael L.
El cliente no dejó un comentario.Bhupinderpal S.
El cliente no dejó un comentario.JUAN M.
El cliente no dejó un comentario.MICHAEL M.
Nothing. The store owner sam was respectful and an all around good guy. I would recommend everyone to go to his location for a u-haul.Anthony T.
El cliente no dejó un comentario.Cecil D.
El cliente no dejó un comentario.Amanpreet S.
El cliente no dejó un comentario.Bhupinderpal S.
Rental person was friendly, professional and considerate. Explained all charges and rules. Would use this location again. Gracias.marcus S.
The representative who helped me was really good. He really made me feel comfortable and had everything ready for me. This was my first time renting a Uhaul and I was nervous to drive it. He gave me some useful advice and it definitely helped to calm my nerves. He made a difference to my whole experience!Nancy C.
Although not in the best area, it was perfectly located for our needs with this move. They were very thorough, explaining everything on the contract along with the costs, mileage, etc. When we brought the truck back, the transaction was fast and efficient. Very polite and professional! Definitely recommend them for your Uhaul needs.Russel P.
El cliente no dejó un comentario.Harmandeep S.
Unable to view receipts, details. This should have been billed at $77, not $97. Please send me receipts that I can read.Frank S.
El cliente no dejó un comentario.Corrina G.
Friendly placeDaniel S.
El cliente no dejó un comentario.Deshe B.
I'm new to this area so the location was a little scary for me. The pay phone outside was destroyed and the neighborhood was unfamiliar to me. But the store owner was nice and polite and welcoming. He was professional and respectful. The store was clean - even smelled clean and it was well organized. I had no problems getting the truck or returning it. Easy process both ways.Gail R.
First of all I wanted a reservation at the Blythe location in Fresno which is a good location to rent from. Then I was called and told I would pickup at The Parkway location, they cancelled due to a family emergency. Then I was sent to this location and I didn't like it at all. There's a lot to mention. If you check my History I go to the Bullard and Blackstone location more than any. The Equipment was Great Brand New even. It was the guy at the counter. SMH!Marc H.
Not manipulate your customers so they end up spending twice the amount of money expected due to your errors.Michael M.
Dirty, shady location. Truck was in disgusting condition with a sticky dashboard/cup holder area. The shop opened up 15 minutes late and it was an irritating experience.Darryl B.
El cliente no dejó un comentario.debra F.
Because I would recommend a bigger sign that showed where it was located.marcia C.
Make sure equipment is swept outFelix V.
California should be sued for making your Corporation pay higher taxes on a one way from California to any other state! This is ludacris! However, UHAL was great! ¡Gracias!Anthony K.
El cliente no dejó un comentario.Justine L.
Better location , better cashier , cashier pulled a gun out on a customer while we were tryin to rentChastidy S.
El cliente no dejó un comentario.Leah M.
Friendly and helpful. Thanks, U-Haul!Peter M.
El cliente no dejó un comentario.Denise G.
Great representativeSteven M.
El cliente no dejó un comentario.jairo D.
I have no comments to make about the store itself, but the whole rental process was a mess. Reserved a one-way cargo trailer 10 days before I wanted it intending to drive it from Fresno to Huntington Beach. Two days before the pickup date, i was called and informed that one wouldn't be available and that I would have a truck for the same price of $63 plus the original $25 insurance fee plus an additional 100 mile for my troubles. Then I was called back and told that I would have to go to a different location to get it. Had I known that I would have to pick up the extra cost of gas for a second vehicle and that reservations really mean nothing and U-Haul doesn't guarantee and reservations, I would have gone with another vendor. I will not deal with U-Haul again. That being said, the young man at the vendor location I was sent to in Fresno was very nice and accommodating, apologizing for the poor shape of the truck. I was given the truck for the original price of $63, but now U-Haul wanted $42 for the same insurance. Be advised the the front tires of the truck did not have enough tread to be legal or safe. Apparently U-Haul only cares about their bottom line. Shame on U-Haul. Safety should be a major concern. Be advised that when I returned the vehicle and pointed out the tire condition to the Beach Blvd location, the vehicle was pulled from service.Jana M.
same as pickup locationDarlene M.
The staff in incredibly friendly and helpful!Rodney T.
The associate was very helpful . The windshield was dirty, the washer fluid about gone and the wipers may need to be replaced.Steven T.
I got upset because U-Haul had change the location to pick up I was chosen. I have to drive 10 miles more. The neighborhood of this store is so dangerous. The guy in the store was holding a gun because he saw something in outside when he was doing the check in for the pick up. I hope I neve need to go that place any more.Augusto A.
El cliente no dejó un comentario.luisa L.
El cliente no dejó un comentario.Bernie Z.
El cliente no dejó un comentario.john L.
El cliente no dejó un comentario.Roxanna L.
I didn't receive the dolly I requested. I had to return to the pick up location to get it. I arranged, by Uhaul chat, to keep the truck longer, but the pick up location called me everyday to inquire about the truck. So there's a disconnect between Uhaul chat and the location. They accused me of not sweeping the truck, when there were clearly broom marks. They said I failed to fill up the truck. It was my worst ever Uhaul experience.Elaine M.
El cliente no dejó un comentario.brittany H.
Expediting the check-in process, or allowing me to do some steps before I was at the pickup site. After completing all the prompts while waiting in an outdoor parking lot in 102 deg. heat, it took a significant amount of time for everything to go through and for me to get access to the key. If I were a more susceptible member of the population, I would have been worried about the time spent out in the heat.Katie K.
Dedicate one person to run the U-Haul rental department.Joseph P.
El cliente no dejó un comentario.Jonathan W.
El cliente no dejó un comentario.Linda B.
El cliente no dejó un comentario.Larry T.
I've driven many uhauls with very pleasant experiences. This unit was FILTHY. Someone smoked and ashed in the shelf by the cup holders! The smell was making me sick so I had to clean that part up. There were sticky spills all over he cup holder area along with crumbs, dust on absolutely everything, the windshield was dirty to the point of it being a safety hazard and under the seats were filled with crumbs, dirt, and more ash. It was extreme.... I have pictures as well if at any point you'd like to see them.Celina C.
El cliente no dejó un comentario.Jose S.
Very unprofessionalJose S.
Fire the whole staff find new workers. It's ghetto here and they do not speak good English.christine W.
Just make sure the padlock is off the truck when it's being picked up. That took a chunk of my moving time trying to get it cleared up. Also make sure accessories are ready and in the truck if they're ordered. I ordered a dolly and there wasn't one. Otherwise great experience.Alexandria P.
I would have them be more specific on drop off. They said Dan's in tulare was a drop off location but I ended up having to go to visalia off mineral king. It was another city away, more gas to replace, more miles i had to use up. I had to refer to my uhaul email for drop off location.Raquel R.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.maryann C.
Fast. Courteous. Friendly. Very nice experience.Paul T.
El cliente no dejó un comentario.Ashley N.
Please read above comments. The drop off was completely unacceptable.Sarah H.