Customer Reviews for Shepards Wrecker & Garage
(U-Haul Neighborhood Dealer)

399 reviews

2200 Hwy 172   Sneads Ferry, NC 28460
(Hwy 172)

(910) 327-0399

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 327-0399

2200 Hwy 172
Sneads Ferry, NC 28460
(Hwy 172)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tori Mooneyham 
Rating:
5.0

Customer did not leave a comment.

Paulette Lewis 
Rating:
3.0

Check windshield wipers one fell off after we turned it on and the metal was exposed so we had to buy a new one

Kaitiyn Baker 
Rating:
5.0

Customer did not leave a comment.

Nikki Carnley 
Rating:
3.0

I didn't realize that it was up to the customer to hook the unit up. It was ok, I knew how to do it and the agent did check and verify hook up

ROBERT HUNT 
Rating:
5.0

Wonderful service and friendly helpful Ladies who were just such a help to me.

Marcia Threewitts 
Rating:
5.0

Very nice and helpful staff.

Paul Hughes 
Rating:
5.0

Ladies at reception counter were very knowledgeable and helpful.

Martin Kriegbaum 
Rating:
5.0

Keep up the great work and customer service!

Christy Parnell 
Rating:
5.0

Customer did not leave a comment.

Garry Moorefield 
Rating:
4.0

Customer did not leave a comment.

Steven Gordon 
Rating:
1.0

When I made reservations I know what I was paying for it. When I went there to pickup the vehicle, I end up paying two time and half what I was quoted for. Won’t recommend the place.

Manhal Jijika 
Rating:
5.0

Customer did not leave a comment.

Jose Hernandez-Cuebas 
Rating:
5.0

Great customer service representatives. Very fast worker and was able to answer all my questions.

ADAM RIVERA 
Rating:
5.0

Keep up the good work.

Amin Ghalami-shishvan 
Rating:
4.0

Customer did not leave a comment.

Sam Abdelmalek 
Rating:
3.0

Customer did not leave a comment.

Don Hicks 
Rating:
5.0

Wonderful experience. I ask were I can get my tires inflated and they did it them selves.

Ryan Figgins 
Rating:
5.0

Customer did not leave a comment.

Steven Iannicelli 
Rating:
5.0

Customer did not leave a comment.

Steven Iannicelli 
Rating:
2.0

I asked for assistance with hooking up and I was told they cannot guarantee someone can hook it up. They also stated that they would be checking it before I leave and taking a picture. When they checked and took the picture, they missed the fact that it was not secure. The trailer came off the hitch when I hit a small bump and grazed my vehicle. Thankfully I was not on a main road and no other vehicles, people or property were injured or damaged.

Kristina Mulville 
Rating:
2.0

Customer did not leave a comment.

victoria landrum 
Rating:
3.0

Staff member made us get back in the UHAUL and drive it over to another location on their lot to park it and made us unhitch the tow dolly for them. Totally unacceptable when it's their job to arrange their inventory upon drop off.

victoria landrum 
Rating:
5.0

Customer did not leave a comment.

MARTIN KRIEGBAUM 
Rating:
5.0

Nothing

Terry Pearce 
Rating:
4.0

Customer did not leave a comment.

Chad Aune 
Rating:
5.0

Customer did not leave a comment.

Daniel Buck 
Rating:
5.0

Customer did not leave a comment.

BRUCE WALLACE 
Rating:
4.0

Customer did not leave a comment.

Michael Hurley 
Rating:
4.0

Fold the moving blankets! Nd make sure if its a one way trip the return location isnt in the middle of no where!!

Cayely Winburn 
Rating:
1.0

Had to drive a 60 Mi round trip to go pick up the tow dolly in the truck and when I got back to Concord they charged me for those Miles said they were going to reimburse me but never did so there you go you owe me f****** $45

JOSEPH NAPIER 
Rating:
4.0

Staff was extremely helpful and polite.

Linda Powell 
Rating:
5.0

Customer did not leave a comment.

Patricia Burns 
Rating:
5.0

Customer did not leave a comment.

JACOB PARKINSON 
Rating:
5.0

Customer did not leave a comment.

Brian Opel 
Rating:
4.0

Customer did not leave a comment.

DENNIS MOORE 
Rating:
3.0

Customer did not leave a comment.

Jeremy Duvall 
Rating:
2.0

The back of the truck was not clean, the fuel was lower than we were told and the truck did not have any washer fluid in it.

James Fisher 
Rating:
5.0

Easy process with friendly people.

april groves 
Rating:
4.0

Excellent service

Mark Linton 
Rating:
5.0

Great and friendly customer service got me on my moving project quickly.

Steven Szydlowski 
Rating:
5.0

Customer did not leave a comment.

sandy ippolito 
Rating:
4.0

I did not have an issue with Shepards. I did have a huge issue with my equipment not being at the pick up location that uhaul told me it would be at. I had reserved a truck to be at street sounds and tint on western blvd in jacksonville. A day prior to pick up, i get a text to pick up at a different location a few miles out of my way. Then when i drive to pick it up, the person working says they do not have that truck available. Ridiculous! He has to call around to find me a new truck. When he does find one, it was 12 more miles out of the way in Sneads Ferry. Luckily they had one. This was very unprofessional and really took away alot of my time. I will not be a return customer.

Ryan Moore 
Rating:
2.0

Check trailers lights as they get checked in to avoid the next customer waiting on repair

Dylan Hall 
Rating:
5.0

Customer did not leave a comment.

Robert Topper 
Rating:
5.0

Customer did not leave a comment.

Brenda Keith 
Rating:
3.0

Customer did not leave a comment.

MERRILL GILDERSLEEVE 
Rating:
4.0

Customer did not leave a comment.

Charles Walker 
Rating:
3.0

Good experience. Had what I needed, it was in good working condition. Lady had great customer service and helped us out.

Brittany Salinas 
Rating:
5.0

Customer did not leave a comment.

Barbara Molina 
Rating:
4.0

Trailer was in location with fire ants. Was bitten many times while connecting trailer to truck.

Todd Bizzell 
Rating:
4.0

Customer did not leave a comment.

Tanner Griffith 
Rating:
5.0

Customer did not leave a comment.

Jashwa Rivera 
Rating:
5.0

Easy drop-off of keys with friendly staffers.

Joseph Kuhn 
Rating:
5.0

Customer did not leave a comment.

Rondell Eppley 
Rating:
3.0

Customer did not leave a comment.

Rebecca Roth 
Rating:
2.0

Better customer service. I was told to go out and Hook up my own trailer and drive it up front so they can take pictures and then I'll be on my way. When I brought it back I pulled up front and was told to go park it and unhook and they'd check me out. What kind of customer service is this?

cheryl michalewicz 
Rating:
5.0

Keep up the good work

RYAN SHANNON 
Rating:
5.0

This place is busy looking but the staff was amazing and friendly and there was plenty of room to get the truck out and easy in and out of the location.

Carrie Barry 
Rating:
5.0

Customer did not leave a comment.

Angela Kornacki 
Rating:
4.0

Customer did not leave a comment.

Mitchell Shelley 
Rating:
5.0

Customer did not leave a comment.

Marshall OHearn 
Rating:
5.0

Customer did not leave a comment.

HERBERT FOWLER 
Rating:
5.0

Hook up to vehicle to insure correct mounting.

William Mulville 
Rating:
5.0

Customer did not leave a comment.

Justin Mosley 
Rating:
5.0

Customer did not leave a comment.

Justin Mosley 
Rating:
3.0

Customer did not leave a comment.

Eileen St Laurent 
Rating:
4.0

Customer did not leave a comment.

William Haley III 
Rating:
5.0

Customer did not leave a comment.

KEVIN SIRLOUIS 
Rating:
5.0

Very nice and professional staff.

LESLIE HUFFMAN 
Rating:
5.0

Staff was very helpful! Great place!

ANGELA KORNACKI 
Rating:
1.0

Location was dirty, truck was dirty and they left before closing time at 6 pm

RUSSELL MAY 
Rating:
5.0

Customer did not leave a comment.

Billy Cook 
Rating:
1.0

No words can describe my stressful experience with uhaul this past Saturday. I’ve been using the company for over 30 years and will NEVER call them again. From arriving in New Bern NC to pick up my truck (driving two hours to get there) to find none available (after I confirmed the pickup) then being told my truck pickup was another 1.5 hours away in Snead’s Ferry, NC. I received no call informing me of a change. I had no choice but to spend more time and money driving to pick up the truck because of my new job in Fayetteville NC on Monday. We arrived at 9 (the time confirmed) and wound up not starting the move until a little before 1 pm. I had a helper with me and was paying him by the hour. Extra costs. Extra time all around. Almost 4 hours behind on my move. So frustrated by the lack of concern by all. Never ever ever again.

JEANETTE BRYANT 
Rating:
5.0

Customer did not leave a comment.

ZACHARY POSTER 
Rating:
4.0

The uHaul was dirty when we picked it up.

Zachariah Ferree 
Rating:
5.0

No problems at all

MICHAELCRAIG FALLETTI 
Rating:
5.0

Customer did not leave a comment.

KEVIN O MALLEY 
Rating:
4.0

Customer did not leave a comment.

William Plaut 
Rating:
4.0

Customer did not leave a comment.

garrett Watkins 
Rating:
4.0

Customer did not leave a comment.

John Hutchins 
Rating:
5.0

Customer did not leave a comment.

Doug Ramsey 
Rating:
5.0

Customer did not leave a comment.

OTISWesley JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Brittany Lancaster 
Rating:
5.0

Customer did not leave a comment.

MARK FISHER 
Rating:
2.0

The office area was dirty. No one helped connect the trailer...backing up, etc. The parking lot has badly deteriorated.

CHRISTOPHER SHERWOOD 
Rating:
3.0

Items ordered (moving pads) were unavailable at this location. If I’d have known that, I would love chosen a different location.

QUINN GALBREATH 
Rating:
5.0

Customer did not leave a comment.

jerry hinnant 
Rating:
3.0

Customer did not leave a comment.

Kevin Lorne 
Rating:
5.0

Very professional and customer service oriented.

DAVIDALAN THOMAS 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH KELLY 
Rating:
4.0

More lighting for nighttime drop off.

Melissa Queen 
Rating:
5.0

Customer did not leave a comment.

COLIN RAMSEY 
Rating:
5.0

Nothing

Noel Cortez 
Rating:
3.0

Due to the fact that we had to pick up at two different locations and not all of our equipment was available this was fine. The auto transport that was provided had a tail light out.

Joseph Magnusson 
Rating:
5.0

Very friendly, professional staff. Pick up was quick.

mary best 
Rating:
5.0

Customer did not leave a comment.

JODY MICHAEL 
Rating:
4.0

Customer did not leave a comment.

Jordan Ames 
Rating:
5.0

Customer did not leave a comment.

Steve Moulton 
Rating:
5.0

Have the vehicle that the renter requested and you said would be there. I lost 1/2 day that time and because they could not give me the right truck, I have to rent another this weekend.

gary fagan 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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