Truck was not ready after 1 hour waitSteve A.
Customer Reviews for Shepards Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
All good thanksJuan G.
El cliente no dejó un comentario.sandra F.
I think I left my glasses and glasses case in the cab of truck on the floor by the driver seat. Blues color says warby ParkerSALVADOR G.
El cliente no dejó un comentario.GUILLERMO S.
The dealer at this location over charged me by about 75 miles upon check out. I took the discrepancy to the regional dispatch and he was pretty confrontational and really didn't make much of an effort to hear me prove my case. He treated me like I was lying. He hadn't even reached out to the dealer location to speak directly with the association who had completed the rental. He basically said I was at fault for not protecting myself from an error on the company's part. I dont think it should be a company's policy to make the customer pay for an associate's recoding mistake. I've only ever had positive experiences with the company but now I will definitely think twice before using uhaulAnn L.
El cliente no dejó un comentario.Erin K.
Trying to use the app to check ourselves in took over an hour, and the combination lock on the truck to get the key was extremely finicky. I was ready to give up at the half an hour mark, but my boyfriend was persistent until finally we were able to continue on with our day. I would not recommend this to friends or like go through the process again, as it was extremely frustrating with no accessible assistance.Christy H.
The truck was dirty. The tank was only 3/4 full. They wanted me to bring it back at 3/4 full. Impossible to do. You lose either way. You either under fill and have to pay the difference at a high rate. Or you over fill which I'm sure most people do and they don't give you credit for that.GOLNAR R.
Great service, quick and easy to check in and drop off. Def recommendMauricio O.
El cliente no dejó un comentario.paul S.
Very friendly staffVictor G.
Extraordinario servicio al clienteJulia F.
The uhaul was parked in a very tight spot. Getting it in and out was not easy.John C.
Make the experience of picking up the truck less dubious.David C.
I am not sure why I was charged extra for gas. I filled it up to mid way - which is how I got it. I think this location's gas meter is wrong because the paper stated it was filled up a little above half but when I got it, it was at half.Sherry T.
El cliente no dejó un comentario.Bernardino R.
Picking the truck here was very easy and convenient. Abe was very polite and professional and made this a very positive and pleasant experience. I will rent from this location again and will gladly recommend to others. Yes, the truck was excellent. GraciasDouglas M.
The check engine light and the low tires light both came on minutes after we left. Maybe check things like that out before sending out a truck.Joy M.
El cliente no dejó un comentario.Ben M.
El cliente no dejó un comentario.Carensa S.
Someone need to help this guy! Its only him but he still manages to make things happened! Glad to know this place is still open and its near DTLA. Very convenient.efren A.
El cliente no dejó un comentario.juan S.
Check engine light came on. Truck idled very rough which leads me to wonder how your trucks are maintained. Inside cab was not as clean as one would expect in time of covid19. Sorry, I would not recommend your company As far as rental operator, he was courteous and explained things. I like the idea of after hour returns.Ayako D.
Everything went well... people there were very polite and fast. Totally recommendAndre G.
Thank for being open during this time. ask your boss to give you a raise since you're the only one here! thanks a lot dudeefren A.
El cliente no dejó un comentario.LORI N.
I paid online in advance of my pick up a total of $220 for a one way move. The night before my move-in, someone called me saying I can no longer do a one-way because they need the truck back that night. I agreed to make sure I brought the truck back to the same location (Shepherd's Automative). The person on the phone ensured me that it would actually be less expensive and they would not charge me for the extra mileage of bringing the truck back. The day after I returned the truck, I was charged an extra $170. They charged me for the extra mileage as they promised they would not (since I agreed to bring it back instead of doing a one way move) and they claimed I did not return one of the dollies, which I am positive that I did. I have now been on hold on the phone trying to talk to someone about this and have been unable to reach someone.Richard L.
El cliente no dejó un comentario.Sheri A.
El cliente no dejó un comentario.Ruben R.
El cliente no dejó un comentario.hender M.
Great job thanksMICHAEL Q.
El cliente no dejó un comentario.Gretchen B.
El cliente no dejó un comentario.Suha P.
Their usual efficient performanceCarl H.
El cliente no dejó un comentario.stanley D.
Professional and friendlyCarl H.
El cliente no dejó un comentario.Christian M.
They're always a professional operation and have been very happy with their service.Carl H.
Always professional I've been renting from them for almost 20 years nowCarl H.
Fast service and friendly guyLars D.
El cliente no dejó un comentario.VELIA O.
El cliente no dejó un comentario.William F.
Everything was perfect If need to use again Will rent hereernie B.
Have everything there the customer ordered and someone skilled in rentals.JENNIFER L D.
El cliente no dejó un comentario.ivan L.
I reserved a uhaul close to where I needed and got a call from an agent that the vehicle requested wasn't available at the location and sent me to another location in which ended costing twice as much per mileage.Omar S.
Great Fast service with Clarity ??Ruben S.
El cliente no dejó un comentario.David T.
Experienced delays because online check-in failed. Customer service & onsite service where both helpful.A. Michael D.
They're always efficient, on time, and a great place to rent a vehicle.Carl H.
I was charged fuel cost even though the line was very close to original.Abiy S.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Gordon L.
El cliente no dejó un comentario.Cheram B.
It was fine. Not enough parking for customers because it's more of an auto repair shop it seems, but the service was quick and easy. The gentleman who served me was very nice and respectful.Lynndi S.
El cliente no dejó un comentario.Jessica B.
El cliente no dejó un comentario.Joyce L.
Was charged for 2 days when i returned the vehicle within 24hrs of renting it plus insurance. Went to return uhaul and nobody was at the shop for an hour later and said i was late when i showed up nobody was there.MIRIAM G.
Very nice guys checking out the trucks.Elizabeth G.
Steveis always a great place to rent fromCarl H.
Very friendly and helpful. Made the process quick and easy.daniel A.
El cliente no dejó un comentario.Reggie L.
El cliente no dejó un comentario.Vicki D.
Have a larger varietyRichard E.
El cliente no dejó un comentario.Yvonne G.
El cliente no dejó un comentario.Eduard S.
El cliente no dejó un comentario.Migum G.
Having a truck a little cleaner, not as a rental car but a minimum. The one I had this time was really dirty. (Spilled sodas, chips, plastic cover all over the cabin's floor. Otherwise, great service again !Tommy P.
Customer service was excellent.Veronica C.
El cliente no dejó un comentario.Christian Q.
I went over the estimated miles by a little bit and they were fast they charge me extra. But when I put extra gas out of my pocket which I do not need to do they did not take any money off. Kind of sucks.JASON B.
I was very pleased with the service.ELBA C.
They end their work earlier than the time they should. So they charge me for another 2 days fee and let me pay for their unreasonable absent.Nize L.
No Improvement necessaryRodney C.
El cliente no dejó un comentario.David V.
El cliente no dejó un comentario.Charlie P.
Ask for Steve. Awesome customer service and expertise. Very friendly and gets you in and out so you can get to your moving needs ASAP.jeff C.
El cliente no dejó un comentario.Luis D.
These guys are greatAndrew H.
El cliente no dejó un comentario.ben T.
Great service. No complaints or suggestions.Allie L.
El cliente no dejó un comentario.Sterling E.
El cliente no dejó un comentario.Fred B.
El cliente no dejó un comentario.Erika M.
El cliente no dejó un comentario.EDMUND H.
El cliente no dejó un comentario.BRIAN C.
Employees at this location are not quite skill on the uhaul services since it's more of a auto shop than an actual uhaul location. It was my second time since it was the closest site that had a truck available. First time I went didn't do better at all, I had to cancel on the spot because of the ineptitude of the employee and the one that he called on the phone from the 800 number for help.Misael L.
The sales Rep his name is Abraham is the best helper. I will recommend to all my friends. Graciassuey W.
El cliente no dejó un comentario.Gloria H.
the person serve me is very nice and helpfulMANDY W.
Don't scam people with your rates.Ruth V.
El cliente no dejó un comentario.Vicki D.
El cliente no dejó un comentario.Manuel V.
El cliente no dejó un comentario.Mark J.
El cliente no dejó un comentario.Lindsey T.
Steve was very cordial and informative.Alex Alonso V.
I was completely satisfied with the service I received from this location. Will definitely be back to rent a UHual truck from this location again.vincent L.
The truck was dirty inside. I have to sweep it out.Evan C.
A larger selection would have been nice but this location was several blocks from my factory so I selected to use it.William M.