Comentarios del cliente para Shenandoah Valley Rentals and Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Shenandoah Valley Rentals and Storage

Grado total:

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Daniel C. en

Grado:

El cliente no dejó un comentario.

susan L. en

Grado:

When I rented this truck it was DIRTY and I was told NOT to bother cleaning when I returned it. I STILL CLEANED IT! the next day I got a call saying I didn't clean therefore they were charging me more. I explained to the lady what I was told and she told me pretty much I was a liar. I'm extremely disappointed and now have a outstanding bill through uhaul. Terrible business

Jeannie C. en

Grado:

They went out of their way to meet my needs and to be honest and informative. I live approximately 40 minutes away but would gladly return to this office. Well deserved 5 star rating!!!

Daniel L. en

Grado:

El cliente no dejó un comentario.

IAN H. en

Grado:

El cliente no dejó un comentario.

Aaron F. en

Grado:

El cliente no dejó un comentario.

Angela B. en

Grado:

El cliente no dejó un comentario.

Dwight B. en

Grado:

El cliente no dejó un comentario.

Harley S. en

Grado:

Very helpful and decent amount of equipment to rent. Had what I needed when no one else did. Very simple and quick. Appreciate it, will rent from there again.

Larry S. en

Grado:

Professional staff. Friendly and courteous, helpful, always have what I need whenever there is moving involved.

edwin B. en

Grado:

very accommodating!

Daniel L. en

Grado:

There was not much room to park the truck. The name of the business was different than listed, but it was the correct address.

Tamara S. en

Grado:

Mr. Lacey was in a hurry to get to an auction when I arrived, on time, to pick up the truck. He said that the computer was frozen and that he would enter the information later that day. He never entered the rental which caused problems when I went to return the truck. Mr. Pullum had to call him on Sunday to get the information entered so that I could return the truck.

tim G. en

Grado:

Very Good Service. Friendly people. Will rent from again.

Brandon D. en

Grado:

El cliente no dejó un comentario.

Gregg R. en

Grado:

Larger selection of trailers.

John C. en

Grado:

El cliente no dejó un comentario.

Jill E. en

Grado:

Our problem was we dropped off on a Sunday and the lot was full of people that were at the church next door. The location was closed so we left the keys in the drop box at 11:55 AM but didn't call the number because spouse dropped off the truck and I had the contract with the number. We did call at 2:18 explained the situation and was told it would be ok then I get a bill for an extra day which I am now trying to get refunded

Cutler F. en

Grado:

El cliente no dejó un comentario.

Mark L. en

Grado:

El cliente no dejó un comentario.

juan M. en

Grado:

Very welcoming at rhis location. Super nice upon entering this location. Very helpful. Recommend this location to the general public.

allen T. en

Grado:

Very unsatisfied with the way is was billed. Will not do this again. Will use Penske like i have in the past !!!!!!!!!!!

Andrew T. en

Grado:

El cliente no dejó un comentario.

Donnie F. en

Grado:

El cliente no dejó un comentario.

Austin R. en

Grado:

El cliente no dejó un comentario.

Angela H. en

Grado:

My requested equipment wasn't available so I was forced to drive almost an hour in the wrong direction to pick up the truck. I tried to find the equipment closer to me, preferably along the route I would travel on my move. The transportation folks were rude and unhelpful. The location owner was rude when I called to confirm, as requested in my text the day before the move. The equipment wasn't ready and was parked in a way that required the owner to come from 30 minutes away to attach the trailer and move it off the lot. He was very rude. His assistant attached the trailer and I only got about 3 miles down the road before the trailer pulled free, nearly killing me and other people on the road. The owner had to come back (another 30-minute wait) and he re-attached the trailer, but we had to return for another trailer as the brake was engaged and wouldn't release. (More delay). Finally, I got to the location for loading and I was 2 hours later than I should have been, which cost me 2 hours (at $90/hour) of extra labor for the load. Because of the delay, my unload labor was at another job and I had to wait 4.5 hours for them to come do the unload. On returning the truck today, the trailer came loose again (obviously something wrong with the trailer hitch). The return location wasn't open, so my unload crew was gracious enough to come to reattach the trailer, another 30-minute delay.

Malika W. en

Grado:

The representative was aggressively rude and wouldn’t let me speak. Our original reservation was changed around by UHaul from one location go another. The manager at the original location fixed it but apparently didn’t key the right amount of days to match the original reservation we made. The receiving location’s representative was belligerent and rude when u tried to explain. I will be reaching out to the corporate office to have this fixed as they keep adding fees to the reservation. It’s not my personal money but my company should not have to to pay extra for no reason

Hubert L. en

Grado:

Very friendly people. I always choose this location because of the staff.

Ryan S. en

Grado:

Was unable to load car on trailer. 2011 Audi s4 is not compatible. Waste of my valuable time.

HUNTER S. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

El cliente no dejó un comentario.

Virgil A. F. en

Grado:

Originally, I had been scheduled to pick up the truck at your Market Street in Harrisonburg and only found out about the switch when I called that office on the day of pick up. As it turned out text were being sent to my business phone and not my cell phone, so I never received them. The lady at Harrisonburg was excellent, went above and beyond to try and find an available vehicle at her location. Without her help, I would have not known of the change of location. I am grateful she was on the ball and stayed in touch with me. I have no qualms about recommending her office to anyone in that area or who needs a U-Haul rental in the Harrisonburg area. A great representative for your organization.

Robert S. en

Grado:

I understand that U-Haul experience may be different at each location but I may never use U-Haul again. The man was nice enough when I picked up the U-Haul but that was not the case after the return. I dropped the truck off after hours as I was leaving town for the weekend. Over the weekend I seen a charge to my credit card which had a $25 additional charge for cleaning. After I return I stopped by the U-Haul office and as I walked in, the Lady at the counter asked me "How are you" to which I replied "I'm not happy" without anyone saying anything else I hear a loud and aggressive voice come from an office "He needs to talk to me." Within seconds the man who I rented the truck from emerged from the office and he started into me in a very unprofessional manner stating "first off you said that you were only going 20 miles, you went 40..." I had to interrupted him (felt like I was trying to calm him down) to remind him that I didn't know how many miles it would be, I just told him where I was going and he was the one who guessed 20 miles. Had he asked first what my issue was, as most professionals would do, he would have known that I was not questioning mileage. I had an issue with the charge for cleaning. The only issue he claimed that needed cleaning was that the back of the truck had tiny little leaves that will have to be cleaned out. Never mind the fact that there were Cheez-it crumbs in the cab of the truck when I picked up the truck. I explained to him that it was late and dark when I finished unloading the truck and I did sweep out the truck and I told him that I would sweep it out again but he told me it was to late, that he could not reverse the charge. Here is my views...I rented from Enterprise before, and when you do the vehicle is inspected together. Both of you note any issues so that there are not questions when returned. From U-Haul, he never looked at the truck before he gave me the keys. The fact that there was damage to the truck which I had to note and go back to show him with pictures before I took the truck and the cab was dirty, the unprofessional manner in which he spoke to me and to top it off, I returned several days later to checked the back of the truck and found that it still was not cleaned (took pictures which are dated stamped), so why was I charged if it was not used to clean the truck. I have a guess... He did tell me that they don't make much on the rental (something like $12) so I guess he just need extra money. By the way, no ideal where the leaves came from, no trees with that type of leaves around my house. It would be interesting to know if the people who rented before me were charged for the Cheez-its.

wyllys V. en

Grado:

Well done

jeff M. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

Davif W. en

Grado:

El cliente no dejó un comentario.

Noah G. en

Grado:

People weren't really knowledgeable about what I had reserved and didn't seem to care.

James S. en

Grado:

NOTHING

Donald L. en

Grado:

El cliente no dejó un comentario.

Allen A. en

Grado:

Great job in every respect.

thomas M. en

Grado:

El cliente no dejó un comentario.

Theresa B. en

Grado:

Being a female it was refreshing seeing/working with another female in renting this trailer and getting it attached to the truck.

Robert S. en

Grado:

El cliente no dejó un comentario.

Elizabeth L. en

Grado:

El cliente no dejó un comentario.

Larry S. en

Grado:

Friendly staff. Have used this location previously and will return when needed. No improvement needed.

Robert H. en

Grado:

Won’t be dealing with this location in the future, for anything.

Kenneth M. en

Grado:

All was good and will use again .

Tonya C. en

Grado:

Have truck serviced so check engine light dont stay on and worry the customer as to what's wrong and if its gonna break down. Also guy waiting on us talked rude and rushed us out.

Stephen M. en

Grado:

El cliente no dejó un comentario.

Shawn C. en

Grado:

El cliente no dejó un comentario.

Kevin L. en

Grado:

Appreciate the service

William Z. en

Grado:

El cliente no dejó un comentario.

Heather T. en

Grado:

El cliente no dejó un comentario.

Linda S. en

Grado:

Thank you

Ronald M. en

Grado:

El cliente no dejó un comentario.

Janice B. en

Grado:

Nothing

mariah B. en

Grado:

El cliente no dejó un comentario.

Stephanie D. en

Grado:

This location OVERCHARGED me by100%. I was charged an additional day rental even though I only had the truck for less than 12 hours as well as twice as much for insurance coverage. AND, I was charged a cleaning fee of $25 and the truck was cleaner when I returned it then when I picked it up. I would have documented the unclean truck at pick up via the U-Haul app but apparently, there is a dead zone in Fishersville (they should have WIFI service available at this location to avoid this issue) as the app is useless there. When I asked U-Haul customer service agent, who helped me with these additional charges, why they would charge me for the additional day when I called to check in the rental, she stated that this location did not verify that I had checked in the truck, they assumed it was kept for an additional day and they did not send pictures to prove the truck was dirty (I have video of the vehicle inside and out on return). THIS IS A POOR WAY TO DO BUSINESS AND GIVES A NEGATIVE IMPRESSION OF U-HAUL! This entire rental experience makes me want to NEVER rent from U-Haul AGAIN!

Anthony C. en

Grado:

I am due a refund cause the lady didn't know how so I need someone to contact me asap 540-688-7329

Patrick D. en

Grado:

The lady working there was very nice and accommodating.

greg M. en

Grado:

I picked up the truck after hours. the owner texted me a couple times to make sure everything was going okay. I did not expect that. I will be renting here again

Michael G. en

Grado:

Very nice people!

Stephen S. en

Grado:

These people helped me find someone to unload my truck when Dakota’s Odd Jobs never responded or showed up! I want to make sure my money is refunded due to this. I had to get $300 cash to pay the locals they found for me. The ones that were to unload me need to be removed from uhauls list of moving people. Their 4 stars must be them giving themselves a good rating!

Michael P. en

Grado:

Truck was ready and clean.

Juan H. en

Grado:

El cliente no dejó un comentario.

AYMAN M. en

Grado:

I've rented a trailer to haul my motorcycle. The man who attached the trailer did a very bad job connecting it to my car. It got disconnected and only held by the chain, I almost made and big accident and hit too many cars, it took about half a mile till it stopped swinging. My cell phone was out of charge so i couldn't call the dealer. it was very dangerous. the dealer should not be allowed to do that kind of work.

JEFF B. en

Grado:

El cliente no dejó un comentario.

Gregory W. en

Grado:

Grouchy folks, act like they're doing you a favor just for being there!

Brian P. en

Grado:

El cliente no dejó un comentario.

rick R. en

Grado:

No improvement needed, very friendly and extremely helpful. Highly recommend.

rick R. en

Grado:

Very friendly, excellent customer service. Very convenient location. No improvement needed.

BEVERLY M. en

Grado:

El cliente no dejó un comentario.

Steve H. en

Grado:

El cliente no dejó un comentario.

christine B. en

Grado:

El cliente no dejó un comentario.

Dan K. en

Grado:

They were closed when I arrived on Friday evening. Tried to contact them on Saturday but there was no answer.

Gary H. en

Grado:

El cliente no dejó un comentario.

Joshua G. en

Grado:

Complained about prices of boxes already purchased online. Almost seemed angry at me for buying boxes from Uhaul.

Jannel S. en

Grado:

Worst experience ever. Did not get the size truck I reserved. Had to wait 45 mins just to be checked out and the people in the office were bickering with one another. Never again going to use.

Thomas P. en

Grado:

El cliente no dejó un comentario.

Jeff V. en

Grado:

El cliente no dejó un comentario.

Randy M. en

Grado:

El cliente no dejó un comentario.

Katie K. en

Grado:

This place was wonderful BUT the only reason I had to go to it was because my truck was not ready at original place - Ohanlons. Which was a AWFUL experience, he was terrible!!

tammie H. en

Grado:

El cliente no dejó un comentario.

Paula I. en

Grado:

El cliente no dejó un comentario.

angela S. en

Grado:

El cliente no dejó un comentario.

Camella N. en

Grado:

El cliente no dejó un comentario.

Margaret I. en

Grado:

ARROGANCE and OBNOXIOUS is the most civil way to describe the people you will encounter at this location from the Broker down to the desk clerk!!! I will NEVER do ANY business with these people EVER!!!! It's also The Lacey Group Real Estate office and the utter disdain with which they treat customers is absolutely appalling.

William D. en

Grado:

El cliente no dejó un comentario.

Chuck A. en

Grado:

the headlights kept blinking off and on the transmission screams in the lower gears and smells like its burning Ms Mayo's service was excellent

Keith L. en

Grado:

El cliente no dejó un comentario.

Peter M. en

Grado:

El cliente no dejó un comentario.

Timothy E. en

Grado:

El cliente no dejó un comentario.

Hunter W. en

Grado:

A reminder email the day before with instructions on picking up. I had forgot that I signed up for online pickup so we sat there for 15 mins waiting for someone to show up at the business so a reminder would have been nice

charles W. en

Grado:

El cliente no dejó un comentario.

Jacob F. en

Grado:

It was the best U-Haul experience I have ever had.

Shawn M. en

Grado:

Had a pick up time of 12pm, didnt arrive till 12:45 due to holiday traffic and driving 4 hours to location. Owner was not happy that I arrived 45 min late.

Todd S. en

Grado:

The owner arrived just as we did. He was kind, friendly and helpful!

Donna S. en

Grado:

El cliente no dejó un comentario.

Megan P. en

Grado:

El cliente no dejó un comentario.