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Joycelyn H
Customer Reviews for No Mascot Ent & Fashion
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My online checkout for mobile pickup was not properly setup in the system and I could not use the app. I had to call the shop owner (because uhaul customer service was no help) at their own number, which I got from the neighboring barber shop, to walk me through a work around. There were none of the 12 packing pads I ordered in the truck and nobody available to get them from inside. The truck had less than 1/4 tank of gas when I picked it up. Awful experience...the worst I've ever had with Uhaul.
Robert MThe lady was arguing non stop on the phone. She checked me in but never unhitched the trailer-- she obviously expected me to do it. I asked her that I couldn't unlatch it-- I unhooked the chains, unlatched the electrical cable, and after a few minutes of my waiting she unhitched the trailer. She was on the phone with family the entire time. I spent 30 minutes at that location which is unheard of since I have rented many times in the past. Please send a representative to observe the extremely poor service which is a discredit to your thriving corporation.
Shelton RMade turn in easy and quick. Very helpful with questions.
Jared PThe woman who met us at the location was incredibly helpful. I thought she went above and beyond helping us hitch the tow dolly and load the car we were towing. The surrounding area is somewhat difficult to maneuver through.
Nicholas SThe location was very small for U-Haul, yet the customer service provided at this location was outstanding. The franchise owner let me know about the problem with the vehicle not being ready. She delivered the truck on time. Great work
Bretton BThe lady working the location was great!
Mitchell KI will definitely do business here again!!
Anna POnly thing that I have a problem with is when I spoke with the gentleman and he reserved my U-Haul. He told me it was a mile away from my start point it was 11 miles and this is happened more than once but overall great experience. Thank you.
JACQUELINE BHave the pick-up location be an actual UHaul location, not a random parking lot. More assistance with hooking up the trailer. Option to test the hitch electronics hook-up to ensure everything works before I attach it to my car.
Dante GGreat customer service Rosa was great thanks!!
jose fCustomer service was great ! Everything went smoothly. I spoke to a lady and she was friendly and polite. I would definitely recommend this uhaul location . Thank you
David VRosa was so quick, kind and caring. There was an issue with the truck door and she was assistive, understanding, and so professional! Get all your rentals from her location, she is fabulous!!
Van GExceptional customer service went above and beyond for us at pick up with a pick up location
Melinda RRosa was super friendly and helpful!
Vicki SLot was full and I had to park in front of the storage units despite the email requesting not to do so.
Rodney W