Customer Reviews for Green Valley Chevron
(U-Haul Neighborhood Dealer)

Rating:

5.0

The young lady working there was incredibly friendly and made picking up the truck hassle free!

Rating:

5.0

Excellent service.

Rating:

5.0

Very helpful at the service desk. Friendly and cared about my needs.

Rating:

5.0

Nothing you guys were perfect.Maybe get a larger variety of truck star to rent

Rating:

5.0

This location and staff have greatly improved since my last rental from here. The manager and the associate were easy to talk to and super helpful.

Rating:

2.0

The truck is pretty damn worthless if I ask for blankets and don't get them. 6 instead of 12 ordered. The employees act like I'm expecting too much or a pain in the butt. Sorry, not sorry... I'll pick somewhere else next time.

Rating:

5.0

Friendly and helpful staff. I even got helped by one of the staff (Forgot her name) when the car I was towing battery died. She offered her own car to jumpstart my battery. My wife and I was grateful appreciative of her.

Rating:

4.0

Employee Lizette at green Valley chevron was very helpful and very professional. I will definitely come back.

Rating:

5.0

There seemed to be a question whether I was suppose to drop off there or the other place in Green Valley. I must have looked tried, so she said we'll take them. Your done.

Rating:

5.0

2nd time I rent a car trailer from Uhaul and they were smooth running . Excellent trailers

Rating:

5.0

Bianca is the best.

Rating:

5.0

Very kind and helpful staff.

Rating:

1.0

Educate the staff on how to check out the equipment. The agent had to call someone for help four times during the checkout process. Then I was expected to find the proper trailer on the lot and hook it up myself.

Rating:

5.0

Awesome

Rating:

5.0

Pick up location and truck was fine. Felt like I was being jerked around on my reservation. Was told there was not a truck of my requested size available for my use, even though I made a reservation 2 weeks in advance on there web site. While driving past the desired pick up location I saw plenty of trucks so I called the site directly and was told there was a truck available to use. Feel like U Haul corporation wanted me to pick up a truck from an obscure location and deliver it to a more desirable rental location. The only problem with that was it would have added an additional 1 to 2 hours of travel time to an already planned long day.

Rating:

4.0

The equipment may require more scheduled maintenance than currently plan.

Rating:

1.0

The truck rubber piping that goes along driver side door was falling off. And not particular to the location but U-Haul in general, the customer service and app was appalling. I scheduled my rental a month in advance and confirmed the day before by phone for a remote self pick up. The day of the pick up, the app kept taking me to the website and wouldn’t take me through the steps to start my rental. I had to call customer service 3 separate times to get the matter resolved and was told my reservation was cancelled because I never confirmed it. Absolutely terrible service

Rating:

5.0

Awesome employees!

Rating:

5.0

Only problem was everything I filled out and the U-Haul app I had to do over again at the store

Rating:

3.0

Had to park the trailer and unhook it myself, no big deal but some help with backing up the trailer into a tight spot (the only one left) would have been nice.

Rating:

2.0

I was charged a cleaning fee because the store rep said they had to sweep the trailer. There was literally nothing to sweep when I dropped off the truck. They don't even review the returned truck with you. They ask you to sign a paper and say they'll check it later. Big mistake by me for letting this happen. This location is a shady business.

Rating:

3.0

The staff were great…friendly and efficient in getting us the rental truck. The location is convenient and accessible also. The truck however was in disrepair that they may not have been aware of. The front windshield leaked across the entire top and the drivers door was not tight allowing for a lot of air noise.

Rating:

5.0

Nothing to improve. Very mice people.

Rating:

5.0

Friendly staff at location for both pick up and drop off. Easy checkout with receipt sent next day. Would definitely use U-Haul at this location again when the need arises.

Rating:

3.0

My closeout could have gone better. Can't imagine what her qualifications were.

Rating:

5.0

Great service reps

Rating:

2.0

the truck was dirty both times i rented a truck this month, and both times, there were no moving supplies available. i went to a second UHaul location, which i was told does not answer his phone (!), and he had no furniture dollies as well. it is hard to maintain a schedule when you don’t have supplies which were featured prominantly on the UHaul website. We wound up having to delay our move to go in search of dollies fom a third party. 1. Better maintenance of vehicles 2. Better inventory control of offered moving blankets and dollies - or remove them from the UHaul website.

Rating:

3.0

Overall the rental was ok. The ladies who checked the vehicle in and out were very nice. However, I am disappointed and frustrated with my charges. After reviewing my receipt the day after returning the truck (the check in isn't complete when you return) I noticed a fuel charge for two gallons of gas. The problem is I put three gallons of gas in at the gas station where I rented it. There two gallons and my three totaled five gallons. I only drove the truck SEVEN miles. I realize these trucks don't get good gas mileage but 1.4 gallons per mile? Really? I showed the documentation to the ladies at the rental counter and they said there wasn't much they could do but will call Uhaul. This shouldn't have ever got to this point. Be careful when renting from the location at Chevron in Green Valley across from Octopus Car Wash.

Rating:

5.0

Nothing Bianca was fantastic. You have a great employee.

Rating:

5.0

The service that I received from the associates on site was outstanding, and my rating reflects that. My concern is the onsite reservation process. If you are going to ask for two points of contact in case the person who is renting the truck does not return it, why not include that in the registration process instead of waiting until the customer is standing in the store? Also, during the online registration process, give a heads-up about having their cell phone since not everybody walks around with their cell-phone in their hip pocket.

Rating:

5.0

Keep up the great service

Rating:

5.0

Very nice people and polite

Rating:

4.0

Provide the service gratis? Other than that I can't think of a thing.

Rating:

3.0

FYI. Victoria did an outstanding job. She has excellent customer service skills. She handled an abusive customer with aplomb. I would give her outstanding marks. The location suffers from being combined with a convenience store and some of the equipment is a fair ways from the office. I would definitely recommend this location with those caveats. Mike Norvelle. 520-904-2480

Rating:

3.0

Driver's side door would not close properly. It's a safety issue; you need to fix it immediately.

Rating:

4.0

Improve your online check in system, it took me 40+ minutes to get approved, next time I will just cancel the reservation.

Rating:

3.0

Make sure the vehicles do not smell like smoke. Maybe place air fresheners in the trucks.

Rating:

1.0

Fire Victoria. She is a horrible rude and disrespectful person to have representing your company.

Rating:

5.0

Again great customer service

Rating:

3.0

Way too expensive for a local move. Mileage fee was ridiculous.

Rating:

3.0

If someone makes a reservation for a time outside of their business hours, they either need to make sure they put it in the system correctly.

Rating:

3.0

In our contract it stated our drop off would on Casa Verde, a 1/4 of a mile from our house. We went to drop off the trailer on Casa Verde and the employee there looked it up and said we had to take it across town to another location. This is a u haul problem not the individual location. There was an employee at GV Chevron, but she was too busy to assist. I'm glad there was 2 of us because there was no one available to help with the trailer. The employee here was nice but too busy to help.

Rating:

2.0

The pickup and trip went without a hitch. However the return did not. I received an email with the drop off point at Camino Casa Verde, Green Valley AZ. When I showed up the manager told me I was wrong. He claimed he hadn't received any communication showing I was to drop it there. I showed him my email and told him I was going to leave the trailer there anyway. He told me I had to go to the other location in Green valley otherwise I'd be charged a late fee as he wasn't going to check it in despite my email. I went to the other location and got the same bunch of crap. I started to call U-Haul and they researched it to find out the other location was the right one. She checked it in anyway. A complete waste of time. I give the Chevron location an average. Casa Verde a Below Average. This is clearly a non priority add on business for both locations.

Rating:

5.0

i had a lot of issues picking up and dropping off the truck using the app. i would not use app again

Rating:

5.0

Thank you very much

Rating:

4.0

I checked in with my phone. They say it only takes about 10 minutes and you’re on your way. Please allow up to 30 minutes. It was a little confusing.

Rating:

5.0

Victoria is awesome!

Rating:

1.0

Was set to pickup truck at 8am. Keys were not put in lockbox, so I was unable to pick it up until 9am, though I ended up being able to get it by 830am. Still not what was supposed to happen.

Rating:

1.0

The truck was in poor condition, I was charged for a utility dolly I didn't use, and I was charged a cleaning fee for a truck I returned clean.

Rating:

5.0

Excellent service. Friendly and knowledgeable people. They know what they are doing and make the process painless.

Rating:

5.0

Everything was as expected i still have two charges on my card but I have faith one will come off. Thank you ladies!

Rating:

1.0

Need better employees. Not lie to customers. Due to medical issue they promised one thing and then went back on their word. No documentation on what I was told. I would never tell anyone to use location at Chevron on Beta St. In Green Valley. Bad bad

Rating:

5.0

Everything went smoothly and quickly.

Rating:

5.0

It was a very easy and friendly transaction and look forward to renting from them again.

Rating:

1.0

Employees need to give proper information & communicate information correctly. We were given incorrect information and then charged double! Very unhappy and will never use this location or possibly uhaul again.

Rating:

5.0

So far so good