Comentarios del cliente para Shell Gas Station

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Shell Gas Station

Grado total:

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John S.
Grado:

Reservation was to pick up truck and trailer at this location. Was informed later that I needed to pick up truck at shell station on telegraph. When I arrived there no one was there went to this location and inquired about truck, Matt tried to be helpful in researching problem and tried to locate another truck. I also found out your truck measurements are very deceptive. A 20’ truck is only 17’ you include the 3’ over the cab in your 20’. Alin all not happy with uhaul!

karla R.
Grado:

El cliente no dejó un comentario.

Glenn H.
Grado:

Nothing, everything went smoothly.

glenn H.
Grado:

El cliente no dejó un comentario.

Amy B.
Grado:

I was happy with how easy it was to rent the truck, I was also surprised at how nice the truck was. The per mile charge was disappointing. I used the truck for 2 1/2 hours and drove 50 miles. It's just that I could have used the truck all day, but driven hardly anywhere and paid a lot less. Other that than, I think it was great!

Lorraine G.
Grado:

El cliente no dejó un comentario.

Herbert D.
Grado:

El cliente no dejó un comentario.

Corydon A.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

Excellent service and overall quality. Easy rental and return. I would highly recommend this location.

David C.
Grado:

Inside the vehicle was dirty- dried spilled liquids, scattered sunflower seeds, etc;. Some damage on the exterior of the vehicle was not marked; so we had to spend time doing that; when I returned the vehicle at 4:30 p.m. the facility was closed and locked with no explanation, despite the fact their business hours are open until 6 p.m.

John David G.
Grado:

Agent was unfamiliar with reservation system and did not assist when connecting the trailer.

Jeni D.
Grado:

El cliente no dejó un comentario.

Edward R.
Grado:

Nothing always great service at this location.

Gerardo M.
Grado:

El cliente no dejó un comentario.

Lucy B.
Grado:

El cliente no dejó un comentario.

Christopher C.
Grado:

The truck was exactly what I needs for my move. The only downfall was that it started with 1/4 tank of fuel which required me to fill up right away. The only other thing was the floor in the cargo area had some grease/oily substance which forced me to use some sheets to place my furniture on, but other than that I loved it. Thanks

Roy P.
Grado:

highly recommended

george V.
Grado:

Store rep vary knowledgeable and kind.

guadalupe D.
Grado:

Exelente servicio

Michael Q.
Grado:

NOTHING THANKS

DAVID D.
Grado:

El cliente no dejó un comentario.

fidel L.
Grado:

Headlights in unit need adjusting.

Ekpeju E.
Grado:

El cliente no dejó un comentario.

Rodrigo R.
Grado:

Bad location poor visibility and lack of parking. Parking lot and grounds are not well maintained dry weeds on lot next to parking lot. I would not leave my vehicle overnight due to poor location and poor visibility. Employees were friendly and competent.

MIchelle T.
Grado:

Be on time!!!

Victor C.
Grado:

Have more locations

Steven M.
Grado:

none

Archie S.
Grado:

There were a lot of ants in my truck that I wasn't even going to bother complaining about until I was charged $40 for gas after I refilled it up to the level it was at on pickup. I'm glad I took photos of the levels/mileage on dropoff. Please assist.

johanna A.
Grado:

Great service, great location. Pickup was easy, truck was nice and clean. Conveniently enough it is a gas station with low gas prices so fill up before return was perfect and seamless, thank you!

Frank D.
Grado:

It was local, friendly, not as quick as I would have liked it to be, but I was in a hurry and that was my fault. I will use this location from now on!!

Alyssa P.
Grado:

we turned in the truck around 915pm last night and were told the location was going to be open until 10 pm and once we gothtere no one was there and tries to do the online instructions and when i tried to follow instructions it was saying no record of rental so couldnt follow directions. on top of that i treid calling to speak to someone for better instructiond and it was on hold for 30 min!! to have the call disconnected.

Cathy K.
Grado:

El cliente no dejó un comentario.

ELIZBETH G.
Grado:

The woman and man who helped were extremely helpful and we were out of there fast !

Mariana G.
Grado:

It took the attendant over 30 minutes to check me in. Also my receipt was wrong. I was way over charged. I turned in the vehicle by 6pm on July 3rd, not on July 4th as the receipt states. I need to be contacted about this ASAP as I need the charges to my account adjusted. (760)457-8003.

Sangjun K.
Grado:

Made truck and trailer reservation and needed to go two different places to pick up two items. very inconvenient.

gloriia Z.
Grado:

El cliente no dejó un comentario.

curt M.
Grado:

Great experience. Everything was ready to go on time and the move was completed without any problems. Would definitely use this location again.

Carmen C.
Grado:

El cliente no dejó un comentario.

JOSE O.
Grado:

El cliente no dejó un comentario.

Carlos M.
Grado:

This location was closed when I dropped off the vehicle. However, my problem is not with this location. My problem is with the original drop off location that was on my contract. I went to drop off my vehicle at Hannas Mobil in Whittier, CA and the man working there didn't appear to know what he was doing, so he called someone else and I wasn't able to understand what he was saying because they were speaking another language. After being on the phone for about 5 minutes, he hangs up and says "we can't take your vehicle because we have no room in our lot." However, that was a lie because I parked it in a spot that was available near the other uhaul vehicles on the lot. You can't expect customers to honor the contract if you (or your partners) will not honor the contract. Your customer representative recommended a different location but that location was out of my way and I had an appointment shortly after my scheduled drop off time.

Luis C.
Grado:

El cliente no dejó un comentario.

Susana L.
Grado:

The Uhaul van we rented had a horrible smell. It was very dirty and had many empty water bottles. I plan to rent a weekly van but was not happy with the service and the fact that my husband was not able to pick up the van. It took us over 2 hours to pick up our rented van by the time we go thru customer service. This was my second time renting from this location and it will probably be my last.

Lucio M.
Grado:

Clean windows for a better view to driver

samuel O.
Grado:

El cliente no dejó un comentario.

Karen C.
Grado:

El cliente no dejó un comentario.

CONWAY L.
Grado:

I am a die hard Uhaul fan and have been using Uhaul since a kid. They made it very difficult to pick up the keys. the inside of the truck was dirty, no dollies after I ordered them, No moving sheets, and it added 12 extra hours to my moving experience. We had to carry everything. This wore me and my friends out. I had to get another truck to get the fridge which took another 6 hours and barely got my stuff out of my house to the next house before I was charged and extra months rent. Worst Uhaul experience I have had in almost 40 years.

Bernardo R.
Grado:

Clean off the animal hair in the seating area. I understand that it's a rental and people are going to be dirty and gross But having to deal with animal hIr stuck to your clothes and you don't have any animals, that's just nasty and smelly. And also the windshield could be a little more clearer because this one was filthy regardless of the windshield washer which I didn't use in lieu of having a dirtier windshield from the grime already on there.

junshan L.
Grado:

El cliente no dejó un comentario.

Tracey L.
Grado:

I had order pick up on my cell phone. Now I really don't like to do things this way but I wanted an early start. They did not get that I had to sit and wait for 1/2 an hour and they do everything manually. My drop off location I had to redo which was farther away from my home. Which yes I went 9 miles over with that... Not great service. The girl was just not very helpful at the desk very blah.

Luis C.
Grado:

El cliente no dejó un comentario.

Christina G.
Grado:

I had my pick up scheduled ahead of time for 7am when the location was set to open for the day. The lady working the store did not arrive until just after 7am. She was then in no rush to open up and just counted cash etc until 715 when she finally let me in. Even then it was like she really didn't care about my being there, didn't hurry at all and didn't apologize for being late. The guy I did my return with was nice though.

Alfonso R.
Grado:

El cliente no dejó un comentario.

Gill J.
Grado:

Cathy was very nice and professional.

Ronald R.
Grado:

Quick easy and wonderful

Keeter R.
Grado:

El cliente no dejó un comentario.

Juan R.
Grado:

El cliente no dejó un comentario.

Zimri G.
Grado:

El cliente no dejó un comentario.

ruben L.
Grado:

El cliente no dejó un comentario.

mark W.
Grado:

El cliente no dejó un comentario.

Marty P.
Grado:

El cliente no dejó un comentario.

JOEL J.
Grado:

El cliente no dejó un comentario.

Debbie A.
Grado:

El cliente no dejó un comentario.

Victor A.
Grado:

El cliente no dejó un comentario.

angelina R.
Grado:

El cliente no dejó un comentario.

KENNETH C.
Grado:

El cliente no dejó un comentario.

EDWARD R.
Grado:

I will recommend this location

Sonia C.
Grado:

El cliente no dejó un comentario.

Aaron H.
Grado:

there is not much you can do to improve, this was an easy and fast transaction at a convenient location with friendly folks!

ABOOD H.
Grado:

El cliente no dejó un comentario.

ISRAEL F.
Grado:

El cliente no dejó un comentario.

sabry S.
Grado:

El cliente no dejó un comentario.

Scott M.
Grado:

This location was 5 stars, you 2 stars because your Norwalk CA location was a hot mess.

Manuel G.
Grado:

El cliente no dejó un comentario.

Jose F.
Grado:

El cliente no dejó un comentario.

Fred S.
Grado:

The windows needed too be cleaned

KEVIN B.
Grado:

Nothing at this time

cesarea A.
Grado:

El cliente no dejó un comentario.

eduardo E.
Grado:

The price was extremely high I won’t never go back just because of that and especially I won’t recommend it

Raul R.
Grado:

I reserved a 26 foot truck weeks in advance, but the day before i pick up the truck, the 26 footer was not available. your customer service rep did not offer a price break for the inconvenience. I would think something would have been offered to make up for not having the truck.

Isai A.
Grado:

Customer service not the greatest. Did not walk us out to inspect truck. Had to find it in the parking lot. Unable to edit our reservation due to a mistake that was made by Uhaul (we wanted 1 extra day, but they marked it as 2). She cancelled our reservation and we had to redo the entire thing. Price went from $195 to $225 and she was unable to explain why. Not happy about the service, but the uhaul itself was very clean.

Brenda S.
Grado:

I will never again shop with U-HAUL again. It was the worst experience I have ever had. And it was not because of the people at the actual site. It has to so without u-haul as a whole. They have messed up my reservations twice. And it will never recommend you to anyone.

Edward R.
Grado:

There service was great! and quick! Eddie

Maegan N.
Grado:

El cliente no dejó un comentario.

Hilda M.
Grado:

El cliente no dejó un comentario.

Rena R.
Grado:

The cashier that helped me out when I picked up the truck was not very helpful. She didn't explain to me that there would be an extra $32 charge and I am still waiting to hear from someone regarding this charge that I was unaware of. I would like someone to contact me with an explanation and/or information on when it will be returned to me.

Sara S.
Grado:

El cliente no dejó un comentario.

Fred S.
Grado:

El cliente no dejó un comentario.

Michael R.
Grado:

El cliente no dejó un comentario.

Rosalba G.
Grado:

Absolutely not! I would never recommend this location to anybody. This place shouldn't even represent your company. UHAUL has always had a sense of pride in their business, but really dropped the ball in allowing such a shady business to represent them. SCAMMERS, unethical and most of all. RUDE! Sad to see within the UHAUL umbrella.

jacqueline A.
Grado:

I received a troublesome phone call the morning of my move that was rude and unprofessional. I didn't have trouble when I was there in person and the transaction went well for the truck pick up. However, I'm glad I saw the reviews here that warn about charging for gas! Sure enough I was overcharged for gas even though I left more than what was left for me. I took pictures before and after and saved my receipt. However, moves are hectic & these issues shouldn't be a concern for customers. I was so occupied with the move, that I might not have ever noticed the overcharge if the previous reviews hadn't mentioned it. A few months ago, I rented a U-Haul from up the road & they were so much more professional! Also, U-Haul quickly remediated the overcharge issue. It's just this location - shame on their customer service.

chanseok K.
Grado:

El cliente no dejó un comentario.

Moises R.
Grado:

El cliente no dejó un comentario.

FRANCISCO V.
Grado:

The cashier over charge me $30 of gas for 25 miles of driving

Sara S.
Grado:

Perfect

Moises R.
Grado:

Trucks are not kept clean, very dirty exterior. They have to wash them and keep the windows clean. The trucks are covered in dust and windows covered in water stains.

Keemin L.
Grado:

El cliente no dejó un comentario.

angela R.
Grado:

El cliente no dejó un comentario.

Christopher S.
Grado:

I was not happy that I could not pick up my rental at my original requested location. This gas station is on a busy intersection and is hard to get through with a big truck. Cabin was dirty when I received and gas station attendent was not knowledgeable about the service. I was not pleased that Uhaul would change my pick up location.

suhar I.
Grado:

I was way over charged picked up the truck at 430pm dropped it off a The next day at 1130 am and had to pay for 2 days. Then I had to pay 15$ cash supposedly for gas when I dropped it off at the same amount of fuel and maybe more than what I got it at.

neil F.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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