Customer Reviews for Shell 7 11
(U-Haul Neighborhood Dealer)

25 reviews

15760 Ranchero Rd   Hesperia, CA 92345
(On the corner of Ranchero Rd and 7th Ave)

(760) 981-0047

Office Hours

  • Mon-Fri: 6:30 am–4 pm
  • Sat: 6:30 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(760) 981-0047

15760 Ranchero Rd
Hesperia, CA 92345
(On the corner of Ranchero Rd and 7th Ave)

Services at this Location:

Office Hours

  • Mon-Fri: 6:30 am–4 pm
  • Sat: 6:30 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Check the mileage on the truck walk outside with customer and look at truck , check gas and explain what needs to be done before take off

Robert Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Kachina Seltzer 
Rating:
4.0

Customer did not leave a comment.

Natalie Maldonado 
Rating:
4.0

All employees should be able to communicate acceptably in English at this location after hours. I had to return the next day to verify charges and ensure truck was checked in properly. All employees were respectful.

Carlos Quezada 
Rating:
1.0

The people in the store don’t know nothing about U-Haul .. the cashiers don’t know the process and they don’t give the right information.. they need to be trained to help and answer cuestiona

Guillermo Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Martin Chavez 
Rating:
4.0

Took 20 minutes to receive the truck

Wilder Carranza 
Rating:
1.0

The truck I picked up was very dirty and full of trash on the inside. Also it has a problem with the brakes. I did not feel it was safe to drive

Catherine Garcia 
Rating:
4.0

Customer did not leave a comment.

Susan Renick 
Rating:
4.0

The truck had a very dirty windshield and mirrors Notified that the left rear tire needed air

Wes Smith 
Rating:
5.0

Customer did not leave a comment.

Bernard Koel 
Rating:
1.0

Please train your associates in customer service

Mark Newman 
Rating:
1.0

When I went to pick up the U-Haul they could not find the keys it took very long time to find the keys and there was no dolly in there I went to several other sites to find the dolly that I requested and paid for not to find it at all as well as the drop off as far as I knew was supposed to be in my local city only to find out that had to travel even farther because nobody let me know anything

Kenneth Watkins 
Rating:
3.0

Was charged for Insurence I never asked for. The cashier explained to me that the total was higher than the quoted price on the website and that after a hold was released it would go to the original price of 530. Instead, I was charged 43 additional dollar for the Insurence that I never asked for. Also, I was charged a rental fee of 41 dollars that I was never told of either! So an additional 80 dollars on top of 530 original price is not cool.

Alberto Mata 
Rating:
5.0

The person who helped me was friendly and got me checked out extremely fast . Very happy with my whole uhaul experience .

Eli Serrato 
Rating:
1.0

The clerk at this location would not come to check fuel or cleanliness. He would not sign my receipt as returned. I later found out he charged me 16.16 for fuel after I put 55.00 in tank across street. Clerks name is Darek

MICHAEL CISSELL 
Rating:
2.0

Staff at this location were unable to find my reservation despite my having reserved and paid for the truck online. Truck was not clean outside and no furniture pads were available. Took over 30 minutes to get the truck.

John Lowe 
Rating:
1.0

Went in to ask how to return the rental and the guy said just drop off the keys he never mentioned that I must go online to return the rental.

José de Jesus Loera 
Rating:
1.0

Customer did not leave a comment.

ESTEBAN MENDEZ 
Rating:
1.0

Staff was very rude and unprofessional. They would not do an inspection on the truck with me before I left. I stated to the staff I'd like to know my total before i leave since they were refusing the inspection with me to avoid an additional or unnecessary charges. The man behind the counter was very rude and said what do you think we're going to charge you. I told him i was concerned about being charged for additional mileage or damages that were either already there or occurred after I left the vehicle in their possession in an unsecured lot. He then told me to wait to hear from the manager the next morning. I never heard. I got an email stating my charges 2 days later. Will never use this place again.

PATRICK MARCOTTEJR 
Rating:
3.0

Customer did not leave a comment.

ALEJANDRO RAMIREZ CACHO 
Rating:
3.0

Customer did not leave a comment.

JONATHAN GARCIA 
Rating:
3.0

TRUCKS CONTAMINATED & EXTREMELY DIRTY. Not even a basic wipe down was done on truck before renting it again. UHAUL OS COVID DANGEROUS & rep said they never clean their trucks between clients. WTH. I used 15-20 Clorox wipes just to clean commonly touched, common sense cleaning. Wipes were brown with dirt n yuckiness. Cupholders thick with whatever grossness. No common sense. No care for COVID SAFETY MEASURES. Customer service said wrote a review. I expected a credit for doing their work. EXPECTED A SAFE COVID CLEAN TRUCK. I REMTED 2 TRUCKS. BOTH DISGUSTINGLY DIRTY. ITS UHAULS POLICIES. LOOKOUT WORLD. DANGEROUS. EXPECT TO CLEAN UR TRUCK IF U DONT WANTA DIE

ROBERTO YANEZ 
Rating:
5.0

N/A

IRENE BERNALCORRAL 
Rating:
5.0

Customer did not leave a comment.

SUZETTE MOHAMMEDHALLIN 
No reviews have been submitted for this location.

Additional Services at this Location

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