Check the mileage on the truck walk outside with customer and look at truck , check gas and explain what needs to be done before take off
Robert Gutierrez
Customer Reviews for Shell 7 11
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All employees should be able to communicate acceptably in English at this location after hours. I had to return the next day to verify charges and ensure truck was checked in properly. All employees were respectful.
Carlos QuezadaThe people in the store don’t know nothing about U-Haul .. the cashiers don’t know the process and they don’t give the right information.. they need to be trained to help and answer cuestiona
Guillermo GonzalezTook 20 minutes to receive the truck
Wilder CarranzaThe truck I picked up was very dirty and full of trash on the inside. Also it has a problem with the brakes. I did not feel it was safe to drive
Catherine GarciaThe truck had a very dirty windshield and mirrors Notified that the left rear tire needed air
Wes SmithPlease train your associates in customer service
Mark NewmanWhen I went to pick up the U-Haul they could not find the keys it took very long time to find the keys and there was no dolly in there I went to several other sites to find the dolly that I requested and paid for not to find it at all as well as the drop off as far as I knew was supposed to be in my local city only to find out that had to travel even farther because nobody let me know anything
Kenneth WatkinsWas charged for Insurence I never asked for. The cashier explained to me that the total was higher than the quoted price on the website and that after a hold was released it would go to the original price of 530. Instead, I was charged 43 additional dollar for the Insurence that I never asked for. Also, I was charged a rental fee of 41 dollars that I was never told of either! So an additional 80 dollars on top of 530 original price is not cool.
Alberto MataThe person who helped me was friendly and got me checked out extremely fast . Very happy with my whole uhaul experience .
Eli SerratoThe clerk at this location would not come to check fuel or cleanliness. He would not sign my receipt as returned. I later found out he charged me 16.16 for fuel after I put 55.00 in tank across street. Clerks name is Darek
MICHAEL CISSELLStaff at this location were unable to find my reservation despite my having reserved and paid for the truck online. Truck was not clean outside and no furniture pads were available. Took over 30 minutes to get the truck.
John LoweWent in to ask how to return the rental and the guy said just drop off the keys he never mentioned that I must go online to return the rental.
José de Jesus LoeraStaff was very rude and unprofessional. They would not do an inspection on the truck with me before I left. I stated to the staff I'd like to know my total before i leave since they were refusing the inspection with me to avoid an additional or unnecessary charges. The man behind the counter was very rude and said what do you think we're going to charge you. I told him i was concerned about being charged for additional mileage or damages that were either already there or occurred after I left the vehicle in their possession in an unsecured lot. He then told me to wait to hear from the manager the next morning. I never heard. I got an email stating my charges 2 days later. Will never use this place again.
PATRICK MARCOTTEJRTRUCKS CONTAMINATED & EXTREMELY DIRTY. Not even a basic wipe down was done on truck before renting it again. UHAUL OS COVID DANGEROUS & rep said they never clean their trucks between clients. WTH. I used 15-20 Clorox wipes just to clean commonly touched, common sense cleaning. Wipes were brown with dirt n yuckiness. Cupholders thick with whatever grossness. No common sense. No care for COVID SAFETY MEASURES. Customer service said wrote a review. I expected a credit for doing their work. EXPECTED A SAFE COVID CLEAN TRUCK. I REMTED 2 TRUCKS. BOTH DISGUSTINGLY DIRTY. ITS UHAULS POLICIES. LOOKOUT WORLD. DANGEROUS. EXPECT TO CLEAN UR TRUCK IF U DONT WANTA DIE
ROBERTO YANEZN/A
IRENE BERNALCORRAL