Comentarios del cliente para Shell 1901

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Shell 1901

Grado total:

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Jonathan A. en

Grado:

I tried to do the 24/7 truck pick up using mobile device. I reserved and paid for the truck online, and was told that all I had to do was log on to the Uhaul website to pick up the truck. The Uhaul website would not work, so I went inside to work with the cashier. She said that on her end I had not filled out all of the information to reserved the truck - I explained to her that I had, and that the truck was prepaid for, and she recommended. I go to the Skyland Uhaul location to ask them. After waiting a while to talk to someone, they tweaked something in the system to enable me to pick up the truck. We then had to drive BACK to the shell location (all in the rain) and proceed to spend around 20 more minutes trying to check out the truck. Finally we left with the truck, and it drove terribly. The engine was so loud when the truck went over 20 mph you could not hear anything else. The truck also drove squirrelly. My dad did not feel safe driving this truck a long distance, so he called Uhaul customer service to see if we could switch to a different truck the same size. We then had to unload all of the furniture from the first truck and reload it into new truck. The new truck was very dirty in the passenger area. The cup holders were full of dirt and there were whole dog treats and dog hair under the seats. Also, I believe i had prepaid for moving blankets but both trucks came empty.

Aubrey L. en

Grado:

The gas station attendant did his best and tried to be helpful but he may need better training in how to use the rental app/website.

Wayling M. en

Grado:

El cliente no dejó un comentario.

Roger P. en

Grado:

This location did not know how to proces a rental. It took the local regional Mgr Walter Henderson to walk the local dealer through fre process on he was able to be reached. Of course it took 90 minutes later than the scheduled pick up time of 10:00 am to complete this.The truck was dirty which included a partially smoked joint left in the truck. The truck cab was dirty and had trash in it.

Derrick G. en

Grado:

I first went to Skyland Blvd waited 20 mins to hear I had to go somewhere else to pick up my equipment! They failed to text me as requested at registrations of ANY changes!! I couldn’t understand this guy working. It’s at a gas station! I was first in line and had to provided all this information which should’ve been there. I had to enter crap in his cellphone which is suspect to me! I had to wait while he checked other people out! He didn’t help nor checked the trailer! I didn’t know how to latch to my truck hitch. I was rude and told me I was done! Didn’t check my Id nor my credit card, which I’m happy I didn’t provided that. The entire establishment looked shady. WineOs coming and going buying alcohol! Really U-Haul? I waited there for 30 mins to get a Tow Dolly that wasn’t fit for traveling going by the Birmingham drop location worker! I’ve always have bad experiences with this company! I called customers services 6 times today and only 3 out of the 6 helped me! My second call U-Haul lines was all jacked up couldn’t hear anything. The first call was a rude girl who didn’t listen well and kept telling me I wasn’t in the system and have somebody else number! Smh drama after drama! I never received an drop off location! Even after I submitted that! What’s the point of putting all that information in during reservations and these dummies get it all jacked up! Simple detailed information lost or not looked over. Not to mentioned at the gas station pick up, I had to enter my second person to contact about three times due to this phone he had me using! Where’s the PAPER WORK? Why he didn’t have anything about me coming there?! It took me over an hour to get something that should’ve took 15mins! Shame on this pickup location and Skyland Blvd or U-Haul Scheduler!!!!

DAVE W. en

Grado:

Location had difficulty with the electronic rental system. The link I received for the pictures and my license did not work.

star b. en

Grado:

Customer service could have been a little friendlier.

Kristen B. en

Grado:

The trailer had some leaves and dirt that could have been cleaned out from the trailer before the rental. I was also charged for 3 days rental when I used it for 8 hours. If this is the service I will get, I will make sure to go through u-haul directly and not use a certified location. Absolutely unacceptable.

scott s. en

Grado:

was told they would not provide a receipt confirming drop off. Then 3 days later U haul rep calls to remind me to turn it in. I rented this unit on a friday afternoon for 4 days and returned the very next day. drop off location never closed out the reception of the trailer. even after several days. I have several date and time stamped photos of several up close views of the equipment and the location due to the refusal of the attendant to issue a receipt nor come outside to confirm its condition. A joke of a business for sure. U haul should not partner with these types of people.

justice s. en

Grado:

El cliente no dejó un comentario.

Keith H. en

Grado:

The customer service representative at the gas station in Tuscaloosa in skyland Blv. had no personality and could care less about your customers. No smile, no thank you etc. Your should consider a new vendor relationship but this person and gas station does not represent you well. Also the truck had not been cleaned and had cigarette ashes all over the seats, panel etc.

Myisha D. en

Grado:

El cliente no dejó un comentario.

Debbie M. en

Grado:

El cliente no dejó un comentario.

Paul D. en

Grado:

warn them that this vehicle loves to suck gasoline

Timothy U. en

Grado:

The owner is way too cheap! The poor woman employee had to access and complete the transaction on her personal cell phone (FOUL). She struggled for over 30 minutes to get connected to the U-Haul site (FOUL). Finally, the return practice is non-existent (FOUL). Furthermore, the attendant barely spoke intelligible English and had no clue about me returning the trailer and equipment. I wrote my particulars on a sheet of paper and asked him to give the paper to the owner--I hope he understood this much, but I'm not too sure. This was NOT the U-Haul experience I've had in the past. Overall, a horrendous experience. Surely U-Haul can find a better location where the owner isn't so stinking cheap and disengaged.

Emily J. en

Grado:

I had a great experience. I was having technical difficulties with my phone, but the attendant was patient and helped me at pick up. The process was easy and I appreciate how smooth everything went. I don't know how much control over price the location has if any, and that was the only slight hiccup. I would like to reserve again for a longer trip but wouldn't be able to do 99 cents a mile like this time. Other than that, I would absolutely use this service again! Thank you so much!

Claire Lewis E. en

Grado:

One employee is not enough to run a service station and a Uhaul facility with a mere telephone app during a week when thousands of college students are moving to a college town and dropping Uhaul rentals off in the service station parking lot. The owner of this place needs to up his/his game and have a dedicated employee to assist Uhaul customers.

Mark K. en

Grado:

The lot didn’t have enough parking but we did our best to not block access to the gas pumps. I could not understand the attendant there so l took a photo of the dropped trailer and forwarded it to the gentleman where we picked it up.

William M. en

Grado:

Attendant was hard to understand wanted me to go somewhere else and reluctantly let me drop it off would not check me out so i used the web site to check myself out

James V. en

Grado:

Reserved for noon, not available until 4:30. Representative unfamiliar with mobile point of sale, very difficult to understand.

William G. en

Grado:

Easy drop great attitude

Helen N. en

Grado:

El cliente no dejó un comentario.

Joseph J. en

Grado:

El cliente no dejó un comentario.

Aston G. en

Grado:

It was a crammed parking lot attached to a gas station. The man behind the counter of the gas station barely spoke English and just told me "leave it anywhere over there". No help at all. And since I'm not able to back the trailer well I had to ask someone to help me get it into the very small space available.

Kenneth W. en

Grado:

The location was ok, I guess, but the representative “working” at this location could not have been LESS HELPFUL if he’d tried. I asked him two questions regarding the return policy, since this is my first experience renting from U-Haul, and all he said both times was, “No”. He did not bother to smile, say “hello”, “thanks for your business”, “have a nice day”, nothing.....Very disappointing!

Dan M. en

Grado:

El cliente no dejó un comentario.

Walter P. en

Grado:

The proprietor was very inexperienced and added nothing to the rental process. Barely spoke English and relied entirely on the corporate helpline to get the equipment rented. That place is a parking lot, not a U-Haul Store. Dropping off was worse. An even less fluent clerk who knew nothing at ALL. Couldn’t help me on the fuel refill policy, refused to do a walk-around or check the mileage driven. I paid for 50 miles and actually used only 10.3, so your incompetent agent has now also cost me $32 in mileage refund that I’m due and doubt I’ll recover. Entirely unpleasant experience, not to mention we had to go to four agents to find a small box truck or cargo van in the first place. I will avoid U-Haul whenever I have any alternative at all.

Crystal M. en

Grado:

The employee had to call Uhaul for instructions. What should have been an easy transaction was a test of patience. He was truly incompetent. In addition, the entire time he was attempting to complete the uhaul transaction, he was asking me to wait while he completed Shell purchases. I would NOT recommend the Veteran's Memorial Pkwy location for pickup or drop off.

Carmen P. en

Grado:

Make sure that they give me the right trailer. When I got home to Mobile it took the guys awhile to figure it out. The guy in Tuscaloosa gave me tge wrong trailer.

Charles M. en

Grado:

Person did not speak English and did nothing to check me in. When I asked for paperwork to prove check in he referred me to my checkout paperwork that I showed him. I asked him to sign that he received the equipment in good condition and he said no.

Desmond S. en

Grado:

El cliente no dejó un comentario.

Donnie D. en

Grado:

Process at the location was somewhat confusing. Completing the contract / mileage portion at the pickup site was not clear. I would recommend mainly because of location of where my move was located. Otherwise may have gone to a different location.

Ashton S. en

Grado:

Never got Dolly’s with my order which I paid for. Trouble picking up uhaul at location took for ever. Truck had a check engine light on when picked up. No paper contract

Tiffany G. en

Grado:

Have the employee understand that they are a Uhaul company.

Gary F. en

Grado:

They only had two trucks and not the one I ordered. They don't seem to know how to work the handheld computer, luckily, a U-haul employee happened to be in the store. They did not have the moving blankets or dolly I had preordered; I had to drive across town to the Uhaul station to get them. The truck had less than a 1/4 tank of gas--they have tried to charge me for refilling the tank when I returned the truck. This is a very unprofessional organization--UHaul needs to make sure any companies that work with them are appropriately trained. I have submitted a grievance (after a 20 minute hold on the phone) with the local return center that also inappropriately charged me. I am shocked that they routinely confirm pre-orders for trucks and materials they do not have on hand.

Tamra S. en

Grado:

El cliente no dejó un comentario.

Seth T. en

Grado:

Worked with me to make sure I had he best experience possible in light of some complications at time of payment.

jennifer g. en

Grado:

El cliente no dejó un comentario.

Ryan O. en

Grado:

My pick up location was a gas station and the girl there didn't really know what to do. Also your customer service sucks I was on hold way longer than I talked to anyone and kept getting transferred and having to explain my problem. The trailer I rented didn't have a long enough cord for the lights to reach my truck so I had to go buy one.

Joshua R. en

Grado:

El cliente no dejó un comentario.

Anthony B. en

Grado:

Guy had NO IDEA what to do. I was very nervous leaving the trailer there.

Marcia A. en

Grado:

Poor,poor, no help at all!!

Temika C. en

Grado:

El cliente no dejó un comentario.

Patsy S. en

Grado:

This location was not set up for drop of the uhaul, the person working the location had to call the owner of that location because he had no knowledge of what to do. I had to wait for owner to come to location, Poor service