Customer Reviews for Sheldon Shell
(U-Haul Neighborhood Dealer)

146 reviews

11203 Sheldon Rd   Tampa, FL 33626

(813) 264-5916

Office Hours

  • Mon-Sun: 7 am–11 pm

Services at this Location:

Contact Us

(813) 264-5916

11203 Sheldon Rd
Tampa, FL 33626

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Nicker 
Rating:
1.0

Charged me a minimum of 30 miles

Samuel Rodriguez 
Rating:
5.0

Customer did not leave a comment.

MARK BOGHICH 
Rating:
4.0

LOVE the location-right around the corner from us & so convenient! The location offers so much from a convenient store, to a Subway, to a US Post Office. One stop shopping!

Dean Calderone 
Rating:
4.0

They need a better way than a cell phone to upload the driver’s license. It took an extra 10 minutes for them to get it to take and then I had to enter the info myself and it didn’t take that either. All the while I had movers waiting at my place to load! It should be ALOT quicker! The truck was in excellent condition and super easy to drive.

Tyler Mackenzie 
Rating:
5.0

Customer did not leave a comment.

Kirill Kolomeetc 
Rating:
5.0

Customer did not leave a comment.

HARUN GUVELOGLU 
Rating:
5.0

Nothing, everything was excellent.

Will Blood 
Rating:
5.0

Customer did not leave a comment.

Aleksa Bogdanovic 
Rating:
5.0

The pick up was super easy. Staff inside Shell station very friendly and helpful

MaryAnn Hurley 
Rating:
1.0

Not renting from Sheldon Shell again. Tried to swindle me into a $400 move charge by changing my drop off location when I picked it up

Tyler Wood 
Rating:
5.0

Service was excellent.

Emmanuel Acevdo 
Rating:
5.0

The vehicle needed interior cleaning

Kathleen Johnson 
Rating:
5.0

Customer did not leave a comment.

Raul Vega 
Rating:
5.0

The male sales rep was super friendly and helpful

Hans Hansen 
Rating:
5.0

The female attendant was SUPER friendly and patient with us

Hans Hansen 
Rating:
3.0

Truck was difficult to safely drive out of facility without damaging other vehicles.

Corie Curcillo 
Rating:
5.0

They were very accommodating when I needed to keep the truck longer. Very friendly and quick.

Sara Dionne 
Rating:
5.0

Customer did not leave a comment.

Angel Oyola 
Rating:
3.0

The truck was given to me dirty and the starter was bad and almost did not make it back to location

Steven Rotenstein 
Rating:
2.0

The vehicle was incredibly destroyed and dirty. Good thing it only needed the vehicle for 15-20 miles to drive locally, as i wouldn't have felt safe driving it in a highway nor long distance. I also returned the vehicle with 1/4 gas, and now i am noticing that the receipt is showing i returned empty tank.

Janel Cardona 
Rating:
5.0

Customer did not leave a comment.

Alex Deliyannis 
Rating:
3.0

Customer did not leave a comment.

tom beaudry 
Rating:
5.0

Staff was very friendly and helpful. Process was easy Best experience I've ever had renting from U-Haul

David Smith 
Rating:
5.0

The customer service there was fantastic.

Lilia Loewenberg 
Rating:
5.0

Customer did not leave a comment.

Brandon smith 
Rating:
5.0

Customer did not leave a comment.

Mark E Wetherington 
Rating:
5.0

Customer did not leave a comment.

sudhakar katti 
Rating:
5.0

The location of the vehicle (the parking area for it) is confusing.

Linda Albrecht 
Rating:
5.0

Customer did not leave a comment.

Paul Bartow 
Rating:
3.0

Customer did not leave a comment.

Kirk Bernard 
Rating:
5.0

Customer did not leave a comment.

Solon Moncada 
Rating:
5.0

Customer did not leave a comment.

Paul Bartow 
Rating:
5.0

Customer did not leave a comment.

MARIA ELENA ORTEGA 
Rating:
4.0

The customer service personnel were excellent and friendly. My only complaint is that I saw two roaches in the vehicle. I do not want my or anyone else’s items infested by roaches.

George Brown 
Rating:
1.0

Infested with roaches

emma hightower 
Rating:
5.0

Very helpful and friendly.

Robert Weismantle 
Rating:
5.0

Customer did not leave a comment.

Michael Rojek 
Rating:
5.0

None

Jaimej Turnil 
Rating:
5.0

Customer did not leave a comment.

Don Avent 
Rating:
4.0

Customer did not leave a comment.

Cynthia Diaz 
Rating:
5.0

Customer did not leave a comment.

Michael Rojek 
Rating:
5.0

Customer did not leave a comment.

Maritza Alonso Angulo 
Rating:
5.0

Customer did not leave a comment.

Michael Rojek 
Rating:
3.0

Customer did not leave a comment.

Rudi Azimullah 
Rating:
5.0

Customer did not leave a comment.

Michael Rojek 
Rating:
4.0

No good U-haul check in/out sign visible. Had to ask where to drop off the trick

rudi azimullah 
Rating:
3.0

Customer did not leave a comment.

Beverly Ledoux 
Rating:
5.0

Customer did not leave a comment.

Ingrid Santaliz 
Rating:
5.0

super fast and easy

david walesheck 
Rating:
2.0

The young man who checked me in was a jerk.

Ray Carson 
Rating:
3.0

Reserved for 2:00 pm. When I arrived for pick up was told that vehicle was not available. Had to wait.

Patricia Wall 
Rating:
5.0

Customer did not leave a comment.

Dulce Rivera 
Rating:
5.0

Customer did not leave a comment.

Tasha Polanco 
Rating:
4.0

Customer did not leave a comment.

Edison HopsonFernandes 
Rating:
1.0

I would like a call back to discuss my experience with my rental! The person who I assume was the store manager taking care of my u -haul rental very rude and unprofessional!! It was close as becoming an altercation!! He had zero interest of helping me discuss my bill etc!! I WOULD NEVER RECOMMEND THIS U-HAUL STORE UNDER THIS PERSONS MANAGEMENT!! This store is representing u-haul…??? Bad news!!

Steven Mettar 
Rating:
1.0

Make sure you maintenance your vehicle so it doesn’t break down on the next customer

hillary whittle 
Rating:
2.0

I was overcharged for gas when I filled up the tank to the exact same spot it was when I picked it up. The receipt shows the tank was below 1/4 when I have a picture showing it was over 1/4 , this was the same location as the needle was when I picked it up. I was charge an extra $68.

Philip Pustam 
Rating:
4.0

It was a pretty simple process. The less contact with people with attitudes that we have to deal with the better.

bobby thomas 
Rating:
5.0

Customer did not leave a comment.

Lori Lazzara 
Rating:
5.0

Customer did not leave a comment.

TRUONG NGUYEN 
Rating:
3.0

Cashier who gave me the key wasn’t very friendly.

Stacy Courtney 
Rating:
5.0

Customer did not leave a comment.

Sanjay hebbani 
Rating:
5.0

Your online check-in service is horrible; the clerks at the Shell station were absolutely wonderful!

Marjorie Miller 
Rating:
4.0

not easy to fnd as U-Haul signs aren't easily visible, and both entrances to the parking at the rear had "do not enter" signs which was confusing.

David Ly 
Rating:
5.0

The Shell Employee that assisted me with my rental went above and beyond. Great customer service and friendly.

Jason Byers 
Rating:
4.0

Not much you guys got it right. Even with it being a gad station.

Dudley Virgile 
Rating:
1.0

It took 20 mins to check in, it’s located at a gas station and the Uhaul business is maintenance off a old android phone. When the phone wouldn’t work I was asked to step out of line 4 times to allow gas station customers to check out their items. I felt like I didn’t matter at all.

Christopher Payton 
Rating:
5.0

Customer did not leave a comment.

MaryAnne Kirsch 
Rating:
1.0

There was a used condom in the cab and they charged me an extra day without noticing me first. When I called to dispute the charge they told me to call customer service.

Harold Castaneda 
Rating:
5.0

Customer did not leave a comment.

peter quinn 
Rating:
5.0

If the cockpit was cleaner it would be great. But in general, the situation was not critical, it was not very dirty. However, the body definitely could have been cleaned better. Before using the machine, I had to sweep the floor there.

Ihor Shudrik 
Rating:
3.0

Customer did not leave a comment.

Sandra Symons 
Rating:
5.0

Customer did not leave a comment.

Scott Mishoe 
Rating:
5.0

Customer did not leave a comment.

Bipul Bhattrai 
Rating:
4.0

Customer did not leave a comment.

Kevin Spurling 
Rating:
5.0

I cannot open my final receipt via your email. Please resend

Lisa GoldmanGutterman 
Rating:
1.0

Customer did not leave a comment.

Luis Granado 
Rating:
5.0

Customer did not leave a comment.

Anu Panda 
Rating:
3.0

The usb ports/ cigarette lighter to plug in phone cords and the outlet did not work

Trampes Williams 
Rating:
5.0

Customer did not leave a comment.

Heidi Wilson 
Rating:
3.0

Additional charges were applied without verification of gas Guage. Had to debate all the charges including the insurance, which I had declined. The rep at the gas station was not understanding or willing to listen.

Kaushal PANDYA 
Rating:
3.0

I only drove the truck 5 miles but was charged for 42. The beginning mileage was incorrectly recorded on my contract, which I did not notice and of course have no way of proving. The truck needs a front end adjustment as it is difficult to keep on a straight line.

Stephen Emery 
Rating:
5.0

Customer did not leave a comment.

Bobby Rhone 
Rating:
5.0

The team at Shell located Sheldon Rd. Are always super friendly and quick to help. I try to always rent from this team due to their superior service.

Boyd Ammons 
Rating:
4.0

Great service

ERLINDA ASHBROOK 
Rating:
5.0

This was an easy online account rental. Very easy and smooth transaction.

Richard Ebert 
Rating:
5.0

Fix the UHaul app. The worst app I've ever used. Wasted over an hour of time between pick up and drop off. Tried to call for help, but it was over a half an hour wait and received help from the text chat (aka drop the key in the box, ignore the odometer and fuel and the app) quickly, but the app is terrible and would leave you stranded if it wasn't standard business hours.

Jeffrey Nagle 
Rating:
4.0

Na

Cara Greenwood 
Rating:
5.0

Customer did not leave a comment.

WESLEY REEVES 
Rating:
5.0

Customer did not leave a comment.

MELISSA SUBRAMANI 
Rating:
5.0

Better signage.

JACKIE HARSHBARGER 
Rating:
2.0

My pickup time was 5:00 AM. However when I went there for online check-in and pick up, the system told me to come at 7:00 AM when the store opens. Secondly, the rental charges were doubled although I had returned the truck within 24 hours (14 hours). The experience with customer care is not so good either as I was waiting for over 1 hour before the call disconnected on its own.

Anjani Kumar 
Rating:
5.0

Customer did not leave a comment.

Gabriel Osta 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY JEWESAK 
Rating:
5.0

Customer did not leave a comment.

ADRIAN LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Alexis Durant 
Rating:
3.0

There is no signage for U-Haul.

Cal Jackson 
Rating:
5.0

Customer did not leave a comment.

ALEX VALDES LOPEZ 
Rating:
5.0

Customer did not leave a comment.

MATTHEW NELSON 
No reviews have been submitted for this location.

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