Customer Reviews for Shelby Oil Co
(U-Haul Neighborhood Dealer)

252 reviews

4319 State Hwy 37N   West Frankfort, IL 62896

(618) 937-1966

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(618) 937-1966

4319 State Hwy 37N
West Frankfort, IL 62896

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas E Austin 
Rating:
4.0

Customer did not leave a comment.

Sandra Pfortmiller 
Rating:
4.0

Customer did not leave a comment.

Gloria Bain 
Rating:
5.0

Helpful and friendly

LISA BEALS 
Rating:
3.0

Location? Location, Location. Otherwise, everything else o.k.

maxine suggs 
Rating:
5.0

Great experience, highly recommend UHaul and this location, THANK YOU!

Michael Hermetz 
Rating:
3.0

Customer did not leave a comment.

Tim Craft 
Rating:
5.0

Almost everything was great. But I had to call 10 times to get someone to answer the phone. Will still rent from them again.

PAUL CHWARCZINSKI 
Rating:
5.0

Get corporate haul on same page as the stores. Corporate sent email saying tow dolly not available and the store had 3 in stock.

Roger Mull 
Rating:
5.0

I’ve never had a bad experience renting from them, either. They are very accommodating as well.

Rodney Briscoe 
Rating:
5.0

I rent a trailer about twice a month from Shelby oil They are perfect

RANDALL SIMMONS 
Rating:
5.0

Thanks for the great service provided by Shelby. Thanks so very much.

john stultz 
Rating:
5.0

Jason was excellent! He made my truck rental so easy. He made sure my truck was located there instead of me going to another location , which was what u-haul had suggested. From the phone call to returning the truck , Jason made it so simple. I would highly recommend going to Shelbys for truck rentals !!

Denise Ramirez 
Rating:
5.0

Shelby is a great place to rent Uhaul

Thomas E Austin 
Rating:
5.0

Again great people and great service!

Jjohnathan Parker 
Rating:
5.0

Excellent staff.

Thomas E Austin 
Rating:
5.0

Customer did not leave a comment.

Charlie Tripp 
Rating:
5.0

They were closed on return date

Teresa Elghazal 
Rating:
2.0

Wouldn’t get up to check in the trailer…wouldn’t get off his phone. Not recommended.

Thomas E Austin 
Rating:
5.0

Customer did not leave a comment.

Curtis Cockrum 
Rating:
5.0

Great experience

Clarence Brimmer 
Rating:
3.0

Nothing. I won’t be back.

Kevin Presley 
Rating:
5.0

Customer did not leave a comment.

GARY KOHRS 
Rating:
5.0

Nothing everything was great

JUDY KELLY 
Rating:
5.0

quick, easy, and friendly service

Lena McConnell 
Rating:
5.0

Bad Service with movers. Need to remove them from your website.

Kathryn Allen 
Rating:
5.0

Customer did not leave a comment.

David Summers 
Rating:
5.0

Customer did not leave a comment.

Eric McPherson 
Rating:
5.0

Customer did not leave a comment.

LISA EDWARDS 
Rating:
4.0

Customer did not leave a comment.

Julio Torres 
Rating:
5.0

Customer did not leave a comment.

Craig Lynch 
Rating:
3.0

I had asked for a dolly and furniture mover but when we arrived to get the truck they were not in the truck. The business was closed so I had to use my phone to pick up the truck. We arrived at 8 AM for the 9 AM pickup time. After trying for nearly an hour with messages of a glitch on your end, I left a message for a call back. I got a call back after 10. We were finally able to get the truck and start loading at 11. I had to drive 20 miles to get a furniture mover. Your man, Joe, was very helpful, and saved the day.

Garry Peffer 
Rating:
5.0

Very helpful

BELINDA NADEAU 
Rating:
5.0

The guys were very helpful when they heard I was trying to move on my own. They had the truck ready and they ensured the car carrier was onsite from another dealer to ensure there were no delays

BELINDA NADEAU 
Rating:
1.0

It took me 14 hrs to get what should of taken 3 hrs blown tire’s and bad battery that I had to replace my own self after being stranded hrs with no sleep so I ended up having to remove my own vehicle from the car dolly and driving to the closest Walmart and purchase a battery with my own money Uhaul road side services department assure me I would be reimbursed my money I was out only to return all of the equipment in better condition than I received it in when I took my equipment back to the bowling green Kentucky Uhaul service return area and the manager he told me he wasn’t going to reimburse me the money I was out because it would cost his store money everything was documented by roadside service Department so after a lengthy discussion the manager agreed to return my deposit and the money I was out on the battery and now they are holding my reimbursement money from being returned to my credit card I will never use Uhaul in any form or fashion and I wouldn’t recommend it to anyone

james hillyard 
Rating:
2.0

30 minutes after the pickup time of 9am we finally got to pick up the vehicle because the guy who handles it "had to run somewhere" knowing we had this reserved well in advance. And when he did get back he had no clue what he was doing .The truck inside cab was dirty and the back had brown stuff caked to the floor which we was later charged a cleaning fee for 😠. Don't recommend picking up from this location unless you have to. They was very unprofessional

Marcus Allen 
Rating:
3.0

I think the training related to how to use a complete trailer an security measures could be highly improved. There is no check up list for that and it seems to be a very important point.

Ivan Martinez 
Rating:
5.0

Customer did not leave a comment.

Ted Francis 
Rating:
4.0

Customer did not leave a comment.

CAROLYN THOMAS 
Rating:
2.0

don’t charge people extra for gas when you filled up the tank prior to return.

eden lafour 
Rating:
5.0

They were fantastic. Great service and very quick. They even helped us load the car on the dolly.

Melissa Cohen 
Rating:
5.0

Jason Shelby is extremely knowledgeable and helpful!!

Jeff Baker 
Rating:
5.0

Customer did not leave a comment.

Tyler Tibbs 
Rating:
5.0

Very friendly. Checked in dolly and was out of there within 15 minutes. Thank You!

Stewart Hungate 
Rating:
1.0

Could barely pull in and out of location, the truck was dirty inside and they charged us twice.

Austin Mangrum 
Rating:
5.0

Customer did not leave a comment.

Wallace Thomas 
Rating:
5.0

Customer did not leave a comment.

michael hartwell 
Rating:
5.0

Always willing to help and friendly

Daniel Sutton 
Rating:
5.0

Jason and his team were EXCELLENT to work with. Very FRIENDLY and answered any questions I had.

Timothy Glodich 
Rating:
5.0

Customer did not leave a comment.

David Summers 
Rating:
5.0

Customer did not leave a comment.

dale ketzle 
Rating:
5.0

Customer did not leave a comment.

Casey Martin 
Rating:
5.0

Customer did not leave a comment.

Julie Taglia 
Rating:
5.0

Customer did not leave a comment.

Scott Stella 
Rating:
1.0

The agent that made my reservation made it later than what he told me. The rental took over an hour because they refused to process it on site. They told me the truck had 9/16 of a tank. When I got in it was on E. I called and informed your company and the person who dealt with it set the fuel level higher than it was in the truck. This was despite me sending him photographic evidence that the truck was on E. The entire experience was ridiculous and I will never be using your company again.

DARRELL MELER 
Rating:
5.0

Customer did not leave a comment.

THOMAS CALBREATH 
Rating:
5.0

Customer did not leave a comment.

STEVE JONES 
Rating:
5.0

Customer did not leave a comment.

Anthony Kodger 
Rating:
5.0

Very professional and helpful.

Candace Sutton 
Rating:
3.0

The truck was dirty in the back and the floor. Have it cleaned before renting it.

JANICE GRISWOLD 
Rating:
3.0

The drop-off location was closed. It was a holiday weekend. Turned in rental on line. The location was easy to find on a state highway.

Gary Watkins 
Rating:
5.0

Customer did not leave a comment.

Michael Wallace 
Rating:
5.0

Customer did not leave a comment.

Lyle Falkenberry 
Rating:
3.0

Customer did not leave a comment.

Helen Catiller 
Rating:
5.0

Customer did not leave a comment.

TERRY PRINCE 
Rating:
5.0

Customer did not leave a comment.

David Meadows 
Rating:
3.0

Customer did not leave a comment.

George Moulding 
Rating:
3.0

The tires on the car hauler were bald, ended up wit 3 flat tires

DENNIS Johnston 
Rating:
1.0

I requested not to get the added insurance and was charged it anyway Scam

JAMES POWELL 
Rating:
5.0

Customer did not leave a comment.

THOMAS CALBREATH 
Rating:
5.0

Customer did not leave a comment.

thelma glisson 
Rating:
3.0

Customer did not leave a comment.

Charles Tripp 
Rating:
5.0

Easy as Pie.

CINDY FRETWELL 
Rating:
4.0

Customer did not leave a comment.

Michelle Eubanks 
Rating:
5.0

Customer did not leave a comment.

Brendan Schloss 
Rating:
5.0

Customer did not leave a comment.

billy reed 
Rating:
5.0

Cruise control!!!!!!!!

Douglas Wuellner 
Rating:
4.0

Customer did not leave a comment.

Kevin Knauss 
Rating:
5.0

A+++ helpful and pleasent

Lexie Mutchek 
Rating:
5.0

Customer did not leave a comment.

LOIS BAUGH 
Rating:
5.0

Mike @ Shelby and Sons was TERRIFIC with a capital letter "T". The vehicle was in excellent condition and he made the rental so easy, simple and worthwhile. As for the online Uhaul application...is horrible! Again, thanks to Mike's top notch customer service. Uhaul's online service app check in a nightmare yet, Mike was extremely knowledgeable, helpful to counter the frustration set forth by Uhaul! Uhaul online service needs to have tested the market prior to the initiation as the frustration are completely passed onto the end user ( the consumer). Highly highly suggest Shelby and Sons , Mike to have a customer service award from uhaul as he is top quality customer service all the way!

Rachel Taylor 
Rating:
5.0

Nothing, very pleased with service at Shelbys

John Renik 
Rating:
5.0

Customer did not leave a comment.

Timothy Lance 
Rating:
3.0

Customer did not leave a comment.

Gregory Petit 
Rating:
5.0

Customer did not leave a comment.

Charles Johnson 
Rating:
5.0

Customer did not leave a comment.

Michael Shelby 
Rating:
4.0

This location was not open on Saturday for rental, or drop off.

Jon Wiggins 
Rating:
1.0

No one answered phone when dropped off and was rude when finally got them.

Christopher Bloodworth 
Rating:
3.0

I did not have any issues with the truck itself. My issue was with the mobil check in. It would not accept a photo of the back my of my license. So what was supposed to make it easier did not! I have to go get help to rent the truck. The gas amount was incorrect also. So either the people running it wanted me to put more gas in it or they dont know how to read a gas guage!!

Tim Craft 
Rating:
3.0

Over charged me on miles.and the number of days used also charged me for a larger truck than used.

Randy Robertson 
Rating:
5.0

Customer did not leave a comment.

Michael Frost 
Rating:
3.0

Did not have truck that I had reserved resulting in an extra trip and higher cost on my part

Casey Garrett 
Rating:
5.0

all was good no issue at all

Don Adams 
Rating:
5.0

Very professional.

Liam Mungovan 
Rating:
5.0

Customer did not leave a comment.

ELLEN BERRA 
Rating:
5.0

Customer did not leave a comment.

mike obrien 
Rating:
5.0

Customer did not leave a comment.

jack Rieke 
Rating:
5.0

Customer did not leave a comment.

Laura Kissiar 
Rating:
3.0

Stop with the computerized stuff. Some people don't have access to the kind of technology required to do all your keycodes and such. It gets confusing. If there's an after-hours drop box, that should be sufficient. We WILL NOT be charged for an extra day just because we couldn't access the keycode prior to dropoff of key. The key and the unit are there. That should be sufficient.

Angela Howser 
Rating:
5.0

Customer did not leave a comment.

Jeff Clark 
No reviews have been submitted for this location.

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