Customer Reviews for Shawns Auto Shack
(U-Haul Neighborhood Dealer)

Rating:

5.0

Trailer has a waterleack's

Rating:

1.0

Can have someone available to help when issue happens. They could have put dolly in truck instead of charging me for dolly I never had. they could check the messages sent to them through Uhaul app.

Rating:

1.0

The location is obscure, unmarked, and cramped. There isn't really room to pull in by the auto shack and back up with a trailer. You have to use space from the nearby gas station and Papa Johns to be able to get a truck and trailer in there.

Rating:

3.0

I was sent to the wrong location and had to pay for two Lyft rides. Ridiculous.

Rating:

4.0

Better parking area

Rating:

2.0

Scheduled and paid for a dozen furniture pads and a furniture dolly - neither were in the vehicle. Had to go without them. Truck had less than 1/4 tank of gas at pickup. Immediately had to purchase gas. Service engine light was illuminated on dash throughout rental duration. Truck was parked in a location where I could not inspect one side of the vehicle prior to renting and moving the truck. Really not impressed that my pick-up location was changed from where I originally requested to this new location at the last minute. I'll never schedule another after hours pick up from Uhaul again. The pick up and drop off process using a smart phone is tedious and time consuming and makes it very difficult to solve problems when they occur.

Rating:

2.0

Cannot get humans to talk to! Need detailed receipt that shows total itemized costs AND date credo card was charged and at the very last what last 4 of credit card was charged. Very disappointed in Uhaul Customer service this time around! We need someone to call us directly. 850-687-5248

Rating:

1.0

Get the GPS LOCATION RIGHT, we had to go 2 miles down the road to a hotel parking lot to get the code for the lock. ORDERED MOVING PADS AND WE GOT NONE.

Rating:

1.0

Unfriendly, uninterested

Rating:

3.0

No problems.

Rating:

1.0

I turned in the rental a day early, and they didn’t put it in the system for another two days, causing a late fee. There was no one at the front desk. Their computer wasn’t working either.

Rating:

1.0

Phone ☎️ number to be answered during business hours.

Rating:

1.0

CHARGED $21.40 WEEKS AFTER DELIVERED IN THE AFTERNOON, THEY SAID IT WAS AFTER HOURS .

Rating:

5.0

need more lights outside for night drop offs.

Rating:

5.0

Self checkin was very stressful.

Rating:

2.0

Had to figure out phone pick up

Rating:

5.0

Super nice and helpful! Told me to complete the online check-in to save $20. Helped get the trailer unhooked and and had me drop it in a nice easy spot explaining he would move it in place later. No effort to make up for the inconvenience.

Rating:

3.0

Requested shipping blankest we’re missing. There was no one on rite to help. I called customer service and they were helpful and able to credit the blanks back to me.

Rating:

2.0

Talked 11/2 hours on phone to get truck and never did.Promised$50.00 rebate for my trouble but did it get.Charged for insurance I did not request.live recently spent a couple of thousand dollar with Uhaul recently and I feel cheated

Rating:

3.0

the man was a nice person - thats all - sorry

Rating:

1.0

Drop. Off location sign on door will be back went to pick. Up customer waited close to one hr left several messages no answer left voice mail called.u-haul customer service put on hold finally. Young fellow came to. P/u. A retail. He had reserved helped me lift the trailer off the. Ball hitch which was all i needed trailer did not have dolly wheel thank. God. For his help but i feel sorry for him when. We. Passed by the. Location over an hr later he was still there sitting in his car.

Rating:

5.0

I was unable to return the item myself because of "500 internal server message error" using the app. Using the website it couldn't get my location even with location services on and allowing the website to get location. I had returned the item at 815pm the night before it was due and was unable to return the item using either app or website. Both items need user experience improvement.

Rating:

1.0

Not use this location. The absolute worst customer service

Rating:

1.0

I was giving a price of about 93.00 I was told if I take the insurance and if I didn’t use all 4 days some of the insurance I payed for would be refunded I use the dolly for one day and I payed for 4 days worth I was told the three remaining days would be refunded So iam unable referred any one to u-Haul

Rating:

2.0

No customer service. Door was locked during regular business hours and we had to walk around the back to find someone to help us. The vehicle was filthy dirty in the cab and owner left us during inspection for us to fend for ourselves. I was glad I had rented before and knew the process or it would have cost me in the end. It’s to bad I

Rating:

4.0

They were closed due to the holiday so I just used the 24/7 drop box.

Rating:

5.0

It was impossible to complete the self return with my phone even though I followed the instructions. So Monday morning uhaul was calling us while we were at work wanting to know where the truck was. Other than that it was a very good experience.

Rating:

3.0

We ordered a dolly and it was not included or available, which was disappointing. No one told us it wasn’t in the truck and we had been counting on it. We also had trouble with getting the app to work in order to even get the truck. After waiting almost an hr, customer service was able to help us through the app glitches. Thankfully, Uhaul reimbursed me for the dolly after I requested it.

Rating:

1.0

Small location at a garage. Only owner was able to check me out and he was using his mobile phone. This process was very slow and had to be done twice. Total checkout time was 45 minutes too long! I reserved (3) sets of moving pads-he only had (8) pads to give me, blah, blah, blah, “regional shortage-COVID-19”. Total UNSAT! Checkin in was worse. Attendant said use the U-Haul.com website to check in. Your website check in is designed by idiots. Attendant told me to drop key in the lockbox then check myself in-guess what? I needed the keys to take (4) different photos and literally become one of your employees, doing their job for the same price. Terrible experience, partly yours (website) and Shawn’s AutoShack.

Rating:

3.0

I had to call the location when I arrived. No one was in the office.

Rating:

3.0

I have concern about your virtual check in process. First the connectivity is poor at it freezes and will not let you finish entering info, say timed out and start again. Are is the customer supposed to secure rented dollies, pads, etc. if you don't lock the cargo area and come back anyway to finalized the bill. Although they provide UHAUL service, its not really there primary businesss as the hours and response to questions I had.

Rating:

2.0

I have been a customer for many years renting equipment as needed This time the app was not updating information and made pickup very bad experience I have a reservation in Milton F L on 08/03/2020 for a auto carrier and hope picking up hose a lot smoother

Rating:

3.0

The 24/7 pick up process was cumbersome. I previously uploaded my license but had to do it again. After 5-10 mins of waiting approval, I had to go to online chat to get someone to review my request. The truck pics displayed were from the previous customer who had a trailer and a full cargo load and was asked to verify this was current condition. I had to retake and submit those pics. The entire process took over 20 mins and should have taken far less. I was told the link would not be active till designated pickup time so arriving early would not be beneficial. Check in process was easy. Uhaul asks you to agree with all terms and conditions of contract during pickup. The contract must be 7-10 pages long. To review this entire agreement during pickup is unreasonable. Why not send this document at time of reservation. Notices on the truck say refer to the agreement to determine amount of fuel needed to fill tank to same level as pickup. Why not post a chart inside the truck for easy reference.

Rating:

5.0

The UHaul website is broken using the vehicle trailering menu. It won't let you select a saved vehicle or when you put "add new vehicle" give you menu to input vehicles. I had to be logged out of my account to set up the towing and towed vehicle. Also, the credit car processing system was non-operational. These do not reflect on the location but on UHaul's corporate site. It is not user friendly. I did not try the App for reservation so I have no comments for it. However, the app worked great for returning the equipment.

Rating:

5.0

Exceptional customer service. Friendly and helpful.

Rating:

4.0

I had to go to 2 different places to get the car dolly. The first place I was contracted to had one but it was broke down and had been for several weeks but your computer system showed it was serviceable but it wasn't. I was then sent to Shawn's where he had 3. Shawn's was fine. But I cant say much for U HAUL corp. $50 Guarantee of having the equipment .

Rating:

1.0

Unable to drop off as scheduled due to poor employee attitude and lot maintenance. After involving another employee still had issues with dropping off vehicle due to poor resource management of lot."too full" manager final allowed us to drop off vehicle. Complaint filed with Customer Service and local Field Service Manager- awaiting response. WILL NOT USE OR RECCOMENDS this facility Shawn's Auto Shack . Stay away recommend L'Orange in Niceville.

Rating:

3.0

It took over an hour to pick up a tow dolly. We put everything online, and still had to repeat almost everything to the owner. Then trying to check the dolly back after hours was very confusing I finally called the 800# for help. Not very happy, need more work on the online checking

Rating:

3.0

Even though I used the on line app to fill out information ahead of time for the rental. It took a very long time to actually rent the truck. It may be due to training a new person but speed to rent was not a highlight. Everyone was pleasant but speed was not a top priority.

Rating:

4.0

The only problem I had was logging in to finish our our return of the van. the message went to fast and we were unable to go through all the steps to log in the return of the van. I was very frustrating and we were unable to complete what was requested. I hope we will not be charged an extra day because of it.

Rating:

4.0

This location was at a cycle and possibly car shop and the people were working out back so it is hard to get their attention. Also there’s really no waiting room or place where you can walk up to an employee in the front part of the building. Everybody was very kind and helpful however.

Rating:

5.0

The guy that I dealt with was all around total awesome U-Haul has my business for life at that location only

Rating:

5.0

Very Friendly!

Rating:

5.0

we returned the auto transport a day early and was charged full price - that is not good customer service and feels like a scam. wish there were other options for such rental needs. Shawn (owner of this location) is very nice and will probably go back for other needs.

Rating:

5.0

Very friendly service - it was an easy experience!

Rating:

3.0

4 times I have rented a tow dolly from Uhaul, twice I have had issues with the lights. Your'e lucky you're the only people that rent tow dollies. I am looking to buy one because I know how to maintain a trailer

Rating:

4.0

Friendly staff. U-Haul hours of operation posted could be updated.

Rating:

5.0

Shawn was so helpful to me. Would use him agin.

Rating:

2.0

Cab was dirty, lock combo didn’t work and had to wait over 30 minutes for the right combo, didn't have the appliance dolly I paid for ready, had to wait for sometime to show up to provide it. Terrible experience.

Rating:

4.0

Small, but very friendly owner and staff. I would recommend.

Rating:

5.0

Excellent customer service picking up the trailer, Thank You!

Rating:

3.0

Have a working printer. Waited 1 hour for a trailer pick-up and I was the only customer there. Makes for a long day when you have a 8 hour drive after getting trailer and packing it.

Rating:

5.0

Good service and equipment. Thank you.

Rating:

3.0

I checked no on the insurance when I reserved the equipment online only to have him sneak it onto the contract without asking. It's on me for not catching it but I wouldn't recommend anyone to that business.

Rating:

4.0

I was pretty happy with the experience. I had some issues with being overcharged initially when I returned the rental which required some back and forth with Uhaul, but they worked with me. The only reason I would halfheartedly recommend the location to a friend was because customer service was unreliable. That only matters because one of the service members was fantastic and did an awesome job and another....not so much. I really respect when someone else respects my time and right now at the location... there is like a %60 chance that will happen.

Rating:

5.0

Great place to pickup and drop off U-haul rentals. Super convenient and very friendly. Thanks

Rating:

1.0

My bill looks crazy. No one checked the mileage before I got in or when I got out. No truck inspection. Very sketchy. We took it a total of 30 miles. I'm very disappointed with the poor communication and will never rent a UHAUL again because the experience was so terrible.

Rating:

5.0

Thanks so much. It really came to out rescue. We will use U-Haul again.