I reserved a truck for 8am, off-hours pick-up. At ~7:55 I was on site and accessed the virtual check-in from my uhaul online account and learned that the reservation had been switched to an in-person pick-up at 9am. This put me behind significantly in my moving day, and without a fortunate break of being able to extend my time reserving an elevator at my new apartment, I would not have been able to complete my move in time. I called the u-haul service line immediately on learning that my rental would not be ready on time, and was placed on hold for 45 minutes. The level of service is completely unacceptable, and I will do my best to avoid using u-haul in the future.BRADLEY S.
Customer Reviews for Shawarma Palace Express
(Distribuidor de U-Haul del vecindario)
Toronto, ON M6E2M3
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 12 p. m.
- Mar. - vie.: 9 a. m. - 5 p. m.
- Sáb.- dom.: 9 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great service.Rajasekar D.
El cliente no dejó un comentario.JASON B.
All good great costumer service all the way very helpful thanksHector P.
El cliente no dejó un comentario.Carlos F.
El cliente no dejó un comentario.MONDHER C.
El cliente no dejó un comentario.BIBHU K.
Everything was great.Joaquim A.
very friendly and helpful staff on site!Katie K.
Second time using this location and both times I had the best experience. The guys are great. Friendly, professional, just great. Will only use here from now on and will definitely recommend to friends.LARRYROBERT C.
I booked for a different location, but was rebooked for this one 3 hours before my pick up. I had to spend 30 more minutes in traffic because of thatOLEG K.
Excellent customer service!MICHAEL R.
Customer service was brilliantðŸ‘ðŸ»tanya S.
El cliente no dejó un comentario.Alejandro F.
Earlier opening hour.PAULW M.
Lots of hidden costsGurpartap S.
El cliente no dejó un comentario.ADAMSHANE T.
I love it it is very nice and the van looks goodSASIKARAN M.
El cliente no dejó un comentario.Doug S.
El cliente no dejó un comentario.TRAVISCUTHBERT A M.
El cliente no dejó un comentario.Humayun K.
El cliente no dejó un comentario.ANDREJOSEPH VITA G.
I had a problem with the uhaul app for mobile pick up, but the staff person was very helpful and made my pick up quick and stress free.Samuel V.
Agent was unprofessional and uncourteous in his conduct. U-Haul's refuelling policy is unclear and leaves too much ambiguity in reading the meter and leaves opportunity for fuel theft by U-Haul.RABI N.
El cliente no dejó un comentario.Sally Jane P.
I didn't wanted to enter into negociation, but I was close to the fuel gauge but I had to pay for gaz as it was determined that it was below the level. If there is uncertainty, you should say it is ok. Thank anyway for the service.CHARLES S.
I was billed for 5 days longer than my contract, with an unauthorized additional charge to my credit cardDANIELBARTON M.
El cliente no dejó un comentario.MIRELSILVIU P.
El cliente no dejó un comentario.MICHELANGELO S.
El cliente no dejó un comentario.KESHWAR M.
It's impossible to join someone at this location; I have called about 6 times regarding my bill, and there's been no response. There's no voicemail as well so it makes for impossible communicationClement M.
- No clear indication that trucks are in miles/h instead of km/h. This caused me to speed without realising. Verry dangerous! - major problems with the payment system, as it refuses all foreign (belgian) credit cards. And there was no other payment option, if you do ot have a canadian credit card. - the online check in pricess could still improve a lot. In total it took us 40 min to get our truck. Waste of time.Carolina H.
El cliente no dejó un comentario.WILLIAM M.
Perfect! Excellent! The staff did an excellent service.Teodulo S.
Fantastic customer service. So friendly and really went out of their way to make sure our rental was a success.KENNETH M.
The people were nice and helpful. The lot is somewhat small and not easy to maneuver the trucks. But otherwise it was all goodBonnie P.
El cliente no dejó un comentario.Allison T.
Amazing service , understood what I needed.YASSER A.
Very tight spot for trailers. Please review which location can have trailers or not. Plus buddy who's a nice man. Is the only one working on the busiest day of the month for rentals. Me and him had to hand drag the trailers into a tight spot also he has no truck plus helper to help him move trucks and trailers. Amazing guy working small location too many trucks. Lots of construction near by.Filip G.
very smooth, some others there to pickup at the same time were having late returns.ROSS K.
El cliente no dejó un comentario.MINWOO K.
I ended up at this location because my previous pick up place didn't leave the keys for the truck in the pick up box. It was a big issue for me because I had movers and I was paying them from x time to x time. Big problem, ended up doing my unloading on my own because movers had another appointment. Not happy at all and still waiting for my refund from my first contact.omar M.
El cliente no dejó un comentario.IBRAHEM A.
Only issue was that my passenger left their wallet in the vehicle and the customer service rep made her wait approx. an hour to get her wallet back as they did not want to help her. Please address issues ASAP so the vehicle does not get given away and items get stolen.JOELLECATHERINE W.
Excellent service! Fast, quick and seamless!ROCCO L.
El cliente no dejó un comentario.DIANNES R.
Very good service! Definetly recommend this Location to anyone!Serhat C.
El cliente no dejó un comentario.LUCA M.
The driver side mirror was stuck on by tapeSTEVEN P.
El cliente no dejó un comentario.FLORENCE P.
Contract No. 21816100, Amir Aslani. I have a complain about the vehicle I used and as well the agent, the UHaul agent said to me that tank is full and when I return it back I shall return in full tank too. I only used the car for 27 km and when I refueled it , I made the tank full. but it was unbelievable that it needed 17.6 Liters gas to full the tank. How can it be possible that in 27 km, it consume 17.6 liter? I think the gas gauge had a problem and tank has not been full and it has just shown it is full. I paid 24.86 dollars for 17.642 Liter gas, Please check how much liter is a regular consumption for the 9' Cargo van for usg4sage of 27 km and return back the rest to my credit card. kindly note that even if consumption has been 25 liters per 100 KM, then for 27 KM, the consumption shall not be more than 27/100 x 25 = 6.75 Liters and i had should not be paid more than 6.75 x 1.409 Dollars = 9.51 Dollars, so I expect 24.86-9.51 = 15.3 dollars to be returned back to my credit card. Thanks Amir Aslani 647 938 3663AMIR A.
El cliente no dejó un comentario.RAFEEQ D.
El cliente no dejó un comentario.Heather M.
El cliente no dejó un comentario.VERONICA M.
THIS LOCATION HAD NO WORKING PERSONELL I CALLED A DAY AHEAD TO ASK THE HOURS OF OPEN AND CLOSE AND WAS TOLD FROMAPPROX 8AM TO 6 PM WHEN I ARRIVED ON TUESDAY BETWEEN 5 AND 6 PM THERE WAS NOBODYSO I DROPPED THE KEY IN THE LOCKED AFTER BOX OUTSIDE AND LEFT DOLLY WAS TIED IN THE REAR OF THE TRUCKHOWARD B.
El cliente no dejó un comentario.ODALYS R.
El cliente no dejó un comentario.GRACEM V.
The truck I rented was damages. Including a critically unsafe damage to the mirror. Which was held together with duck tape. This fix quickly degraded. But by that Point everything I own was loaded onto the truck and there was no choice but to take it on the highway. Once at the destination I called U-Haul support. Hold for hours. Transferred everywhere. Rude people No help. 4 hours in I got a â€œregional manager reponseâ€. Well you picked it up that way. Really really disappointed in the company. No concern for the service they provide or the customer. Also notice U-Haul sends you a way to review â€œthe locationâ€. Aka the small business owner, but even after my 5+ calls to U-Haul support they don't care a lick how that went. They're not interested in that feedbackDANIELLEE T.
The service was excellent, no problem.ERROLA G.
El cliente no dejó un comentario.Misha P.
Excellent serviceARCELIS P.
El cliente no dejó un comentario.Nathan B.
The strap mechanism on the appliance dolly was defective and of no use. It needs to be repaired, adn I should not have been charged for it.Blake T.
El cliente no dejó un comentario.John Z.
El cliente no dejó un comentario.ROGERIO M.
El cliente no dejó un comentario.LAURIE T.
El cliente no dejó un comentario.BRENDANC H.
El cliente no dejó un comentario.STEPHENJ W.
El cliente no dejó un comentario.DR ANGELO B M.
Karthik was excellent - he was prompt, polite and professional. An asset to the organization. Cheers Ramit & Orlando.ORLANDORAFAEL G.
Excellent customer serviceMAURICIO A.
El cliente no dejó un comentario.Angad D.
The parking lot is so full it's stressful to get a big truck in there.Madeline A H.
El cliente no dejó un comentario.MAHAMADASIFA S.
El cliente no dejó un comentario.Jason B.
El cliente no dejó un comentario.LARRYROBERT C.
I had reserved moving blankets, and they weren't available when I came to pick up the truck. Extremely annoying.SARAHANNE W.
Customer service was excellent!DOMINIKA B.
Very nice and professional staffMARKJ F.
El cliente no dejó un comentario.STUART I.
Don't rent out a truck with broken side mirrorsMATTHEW H.
El cliente no dejó un comentario.GUSTAVO A.
El cliente no dejó un comentario.Chih-Ming C.
Big huge safety hazard in the middle of the lot, looks like a pole has been cut off but there's leftover piece stuck to the ground and it damaged my tires and suspension on my car.RIFFAT H.
Check in took about 45 minutes. Some of the pre-booked equipment was not available when I arrived (packing pads) which was disappointing. The truck also had no fuel which was frustrating when I was already tight on time due to the long check in process. The staff were friendly and very apologetic about the long wait timeOLIVIA M.
El cliente no dejó un comentario.Fernando Y.
Location is no more than a trailer. Poor fellow at the desk had 7 people there and was doing his best. When the manager returned, things were much smoother.Eric G.
Good for renting a car - however, mirror was broken in the car and the side mirrors kept moving while we drove. We also got our car 20 minutes after we ordered. However, in the end, the car does the job.Robert S.
Very nice helpful staff.MELISSASUE T.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.Elbert C.
Give better rate in terms of milage usage/KM. It's too expensive during this time. The dude was ok I guess, very busy personnel. The truck drove good. Only thing I would complain about is inside of the front section needed a bit vacuum tidiness. When I got it, it was A little bit dirty and their was no wheel jack for safety usage. otherwise, all was ok. Thank u.PATRICK B.
Great availability. And they are always willing to help and be if service. Gracias.ILLENROGER JUNIO K.
Nothing everything was perfect. Owner Baha is the best!!!DAVIDR P.
El cliente no dejó un comentario.KEVIN RICARDO Q.
El cliente no dejó un comentario.MOHAMMEDFAZ A.
El cliente no dejó un comentario.Melissa T.
El cliente no dejó un comentario.MOHAMEDNADJIB A.
El cliente no dejó un comentario.ADRIAN B.
El cliente no dejó un comentario.Karel T.