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Etienne B
Customer Reviews for Shauns Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not much everything was perfect for me Thank you
Isabelle FService was great.
Vito PVery good explanation of rental and the truck by the person at the counter. However, the truck had some previous damage near the outside passenger door, therefore making for a very noisy ride at speeds above 50km/h. It felt like there was a small gap between the door and outside so the wind would make alot of noise. Really unpleasant to drive.
Louis BU-Haul application DOESN'T work in Android devices! Please fix that and add documentation
Pablo HThe uhaul app doesn’t work well. I had trouble with the return prcedure. Could not use the photo i had already taken of the dash and the door were locked and the key in the locked box
Benoit DVery good
Wei TGreat service. Easy to pick up and drop off the truck.
Pietro DBest customer service ever
Tina HService above and beyond
eugen cShaun is very polite and knows his work well. I always appreciate his service and doing business with him.
Celine BGreat service by the agent at pick up and return. Great experience, would rent there again.
Martin GThe truck's engine died at 3 different stops on my 40km journey. I had to put the car in park and restart the engine.
Marley Sthe car was very dirty inside
Tiago DFix the dash photo recognition in the dark.
Sergiy ZShaun is very personable, trustworthy, knowledgable and authentic. It was a pleasure renting from Shaun. He took the time to explain things and put me at ease.
John KShaun is great.....
Ljiljanka SSuper service
stephane cLetting customers know about the drop box for keys would be very helpful in making the decision to rent especially at all hours. Great location would recommend
Emery DShaun is very helpful and practical with his help. I was in and out of the check-in and drop-off in a couple of minutes.
Ilkay DShaun is just great!
Timothée RShaun at the garage was super pleasant and all in all this was a great rental experience!
Philip DWe got pretty obviously scammed, on top of waiting an hour for hour truck. The lock was faulty and not opening, until someone came and pushed it open with its finger (not the lever, mind you, but the actual lock part), and looked at us as if we were the dumbest people alive for not assuming the lock had to be pushed open like that, and not with the lever every one else told us to use. After this very frustrating start, we got billed for a 50$ fee because the technician came "for nothing" as the combination was right. As if we were supposed to guess that this shitty lock was so old you had to push the top metallic lock part open with your finger.
Juliette PJuste la fenêtre avant devrait être lavée
Sylvain BPersonnel très gentil et serviable
stephane cExcellent service, Shaun helped us a lot
Julio RExcellent, and very professional service.
MICHAEL MGreat service, the was very clean and they were very helpful.
Carlos JTout était à mon goût Merci
Guy RThe person in charge was very professional and sympathetic. The truck was clean. If I need another one, I will go there without any doubt. Fred
Frédéric LOnly issue with our truck was the right mirror that wouldn’t stay in place. The employee there did warn us about it. He was very friendly. Overall good experience.
Joan SShaun was very helpful and clear with all the instructions. Very pleasant experience.
deborah mShaun is always wonderful to deal with.
Robyn STo honor the advertised rate per kilometre. I was surprised to see that it had gone up by .50 cents
Joanna TThe place and truck wasn’t clean at all. We have seen and used service from other locations and experience was really good but this time it was the worst and in terms of staff he was very rude, not helpful and zero professional.
mohammed aShauns Auto Service give me a really good service !!
Angel LShaun was super friendly. Amazing service.
Steven LWhen I booked, I got a quote for 34.99$ i ended up paying 80$ (gas not included) terrible service.
Simon DThe staff was very friendly and helpful. He provided very clear instructions before handling the cargo van to me.
weihua LThe customer service I received was top notch.
Liliane G