No suggestions, the equipment and service were satisfactory. Thank you
ANDREW S
Customer Reviews for Shasta Valley Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U haul broke down and charged my credit card d twice it’s been4 days and still have not got my money back! Poor costumer service!!!
Jeff JThe guys in Montague CA are very accommodating and helpful. I have used that location several times and have never had an issue. They went to bat for me when the dispatcher wanted to send me to a drop-off 2.5 hours away, which would have meant a 5 hour round trip and a full tank of gas.
Donna WThe transaction was completed efficiently and the staff was very helpful. The truck however was filthy, inside and outside.
LISA EClean the truck
Steve MQuick service
Stephen HThey are always great help...
Kathy PThe equipment was clean but it leaked and got my mattress soaked
Gary Tthey came right out and checked truck and was very helpful
ART QAll is good, no issues here.
FRANK BEverything was great, especially the excellent personnel!
fred sThe folks at Shasta Valley Tire were helpful and courteous. It was a snowy and busy morning but they took care of the paperwork quickly and got us on the road in short order.
Edward ECant think of anything to change. Just keep up the good friendly service.
Eric PThe gentlemen I dropped the truck off too were very polite and professional.
James OThe employee who took the truck was very helpful and nice. Very happy with my return experience
TIFFANY FThey were very polite and accommodating.
Steve AThey waited for me to get there before they closed..friendly great customer service
Kathy PNothing, everything was great
Rebecca SPerfect. Easy. Will do it again when needed. Actually, the bed of the truck had some, maybe greasy, substance but it ended up being fine.
Virginia MPlease make sure your equipment is safe and maintained prior to renting to customers. We were very lucky that the bald tire that blew out on the freeway did not cause injuries to us, cause an accident, or destroy our belongings.
Donald WThanks for the help
Daniellia CDidn’t like this location either. The guys was grumpy.
Elizabeth MI did not rent a u-haul from this location yet they are sending me to collections for over $1100.00!!! I will obviously have to retain an attorney and I wouldn't recommend u-haul to an enemy which is a shame because I have used u-haul my entire adult life. I could not be more disappointed in this company and especially this location. It has exceeded worst expectations. U-haul sure has taken a dive in reliability in my opinion
Teresa CMake sure the customer can get the gas cap off.
Jon PAt this location they need to get off their seat.
Gerald WThe service was fantastic!!! I plan on using this facility again!!! And I will and already have recommend this location!
Suzanne PNithing! They were great!
DAVID KThe guy who attended us was excellent and attentive. Thank you so much Flavio
Flavio NNothing specific.
mark sFriendly people and efficient process got me on my way with no hassles.
Deborah LGood job
Johnnie RAlways a pleasure doing business with you guys . Thank you
KIMBERLY DAlways friendly and helpful
Roy HThe prices were a lot lower than I anticipated. The service was professional and reliable. Everything went smooth and I even got an early jump on my task...🙂
Edward EI had a perfect experience. I will rent from here again if I need to. The customer service is A1.
LUCIA EWill rent from these guys again. Great help!
Chance FThey over charged me. We used it for 3.5 hrs they charged us w days. Would like a refund.
Brenda DTravis was awesome 👌 Flexible, & informative super helpful generous with his knowledge & respectful. Super Solid keep up the good work. 👍
MIKE BThe 6x12 dual axle trailer was a bit dirty. Had to sweep to load.
Donald BGlad to have a Uhaul rental location in the area. Although driving an extra six miles to that location can be somewhat challenging for some customers. The rental truck itself was impeccable. Clean and well maintained. It had a large appliance dolly and plenty of furniture pads. It sure helped me get the job done. Thank you.
Ivan MNot a thing, best customer service, have never had a bad experience with U-haul for going on 40+ years
Josephine JThe guys over at Shasta Valley tire and U-Haul great very helpful, definitely recommend this location!
Robert BGreat service, Thanks
James BBest U-Haul experience in years.
Robert EEasy in and out! Always have the equipment I need. Manager is always awesome and look forward to renting from here again. 😀
Jori TI had a very good experience.
Luz CGreat staff, professional, and polite.
LESTER ATravis was extremely helpful and knowledgeable.
laura mA great experience. I was happy to be able to pick up the vehicle before the office opened.
Jason rFix the air-conditioning on the truck.
QUANG DVery professional, helpful, efficient, and super nice!
Kimberly AService was excellent and fast. I would definitely recommend them to friends.
LINDA PNothing you’re doing great Dennis and them at Shasta tire are great people they do you excellent service five star
JOSEPH H