Customer did not leave a comment.
Deborah D | Overall Experience
Customer Reviews for Sharon Storage
(U-Haul Neighborhood Dealer)
10027 Hwy 31 E
Tyler,
TX
75705
Services at this Location:
Contact Us
10027 Hwy 31 ETyler, TX 75705
Services at this Location:
Office Hours
- Mon-Sat: 9 am–1 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Wesley S- Rating:
- 5.0
Customer did not leave a comment.
Krystal C- Rating:
- 5.0
Customer did not leave a comment.
Deborah D- Rating:
- 5.0
Customer did not leave a comment.
tameka t- Rating:
- 5.0
excellent customer service
Alan P- Rating:
- 5.0
I tried to use the mobile app so I could pick the truck up early but after an hour and 1/2 with not getting it to work successfully and working with the online agent, I still had to go in and wait for them to open to assist with the rental. I love the concept of the app but it doesn't seem to be up to speed for regular use as of yet.
Roberta M- Rating:
- 3.0
The location was in a rural area, with spotty internet service. The location was not manned by a live person on a Sunday. Therefore, I had to call for assistance with the online self-check-in process. However, the U-Haul representative patiently assisted me thru the process. I was able to successfully process the truck and trailer back in, lock the vehicle and trailer, and drop the keys off.
Ramona M- Rating:
- 5.0
Customer did not leave a comment.
Karlus K- Rating:
- 5.0
Great place to rent from, large unit, super friendly staff! Definitely recommend them and would use them again if the need arises.
Joe R | Overall Experience- Rating:
- 5.0
Very easy process to drop off.
Ella R- Rating:
- 5.0
Customer did not leave a comment.
akram a- Rating:
- 5.0
Customer did not leave a comment.
Scott B- Rating:
- 5.0
Customer did not leave a comment.
Auror Z- Rating:
- 3.0
They charged me a surcharge for fuel even though I brought the vehicle back with more fuel in it than where it started. I even have the receipt for the fuel I purchased.
Tommy L- Rating:
- 5.0
Customer did not leave a comment.
akram a- Rating:
- 5.0
Customer did not leave a comment.
Philip W- Rating:
- 5.0
Customer did not leave a comment.
Dan M- Rating:
- 4.0
Customer did not leave a comment.
Chase B- Rating:
- 5.0
Amazing and outstanding customer service. Thank you!!!
Rebecca E- Rating:
- 5.0
Thank you
Anika J | Overall Experience- Rating:
- 5.0
Staff is GREAT! Very helpful.
scott g | Overall Experience- Rating:
- 1.0
I was sent the text to drop off the truck and the link sent me to the wrong address. Now I’m being charged for the extra miles. I went off their link cause I moved to a town I do not know. Their link took me on the completely different side of town.
Steven D- Rating:
- 5.0
The left brakelight has a short circuit, but otherwise everything was great.
Katina M- Rating:
- 1.0
I would have appreciated if they had actually updated their hours to let people know they were closed on the dropoff day I selected.
Hartley C- Rating:
- 5.0
Customer did not leave a comment.
Hubert S- Rating:
- 5.0
Customer did not leave a comment.
Charles P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William D- Rating:
- 3.0
Customer did not leave a comment.
Audrey H- Rating:
- 5.0
The person there was great!
Marc M- Rating:
- 5.0
The person there was great and very hopeful
Marc M- Rating:
- 5.0
Sharon was super nice and very accommodating. She allowed us to drop the trailer after hours, and even left the jack so we could easily unlatch the trailer from the hitch. Keep up the good work.
Lori I- Rating:
- 5.0
The lady at the location was very helpful and out going she helped me even though it was pouring raining would definitely rent from there again
Scott A- Rating:
- 3.0
Staff very helpful, professional and kind.
David B- Rating:
- 5.0
Customer did not leave a comment.
Rodney H- Rating:
- 5.0
Customer did not leave a comment.
Emerzon P- Rating:
- 5.0
Customer did not leave a comment.
Joshua J- Rating:
- 4.0
Customer did not leave a comment.
Daniel S- Rating:
- 5.0
They checked the trailer in Friday morning. I dropped the truck off after they closed. Since it was July 4 weekend, it didn't get signed in till Tue. But they back dated it and everything was great.
RICHARD K- Rating:
- 5.0
Customer did not leave a comment.
John W- Rating:
- 4.0
The rachet on the auto transport was faulty but the staff at Sharon Storage (Stacey and Kim) were very helpful in getting me another auto transport at a different location although it was out of my way, I appreciatd their kindness. However, my experience upon delivery of the auto transport and truck to my final location was not pleasant. I was accused of not returning the equipment to a certain location, although I informed the staff at the pick up location that I would return the equipments at a location closest to me at my final location. While the staff at Sharon Storage was very kind and helpful, my overall experience was horrible. I had a leaky valve during the trip and poor customer service when I called in to report the leak. I had to wait over an hour for someone to return my call.
KEITHA P- Rating:
- 4.0
Customer did not leave a comment.
Patrick W- Rating:
- 3.0
Customer did not leave a comment.
Delois V- Rating:
- 5.0
They were so helpful in a crunch.
VICKIE M- Rating:
- 5.0
The best uhaul rental I’ve used. Sharon Storage was helpful in renting a trailer and setting up for travel. Several suggestions for loading the trailer and making sure the trailer was safe and Not damaged.
MARK C- Rating:
- 5.0
Great place! Great people!
Randell F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert P- Rating:
- 5.0
Customer did not leave a comment.
PAULINO V- Rating:
- 5.0
Customer did not leave a comment.
RICHARD C- Rating:
- 5.0
Customer did not leave a comment.
ROSHARDE W- Rating:
- 5.0
Outstanding customer service!!
J C- Rating:
- 4.0
Customer did not leave a comment.
Patrick L- Rating:
- 5.0
Service was excellent. Thank you!
chakeva s- Rating:
- 5.0
Customer did not leave a comment.
ROBERT H- Rating:
- 1.0
I had damage to my front bumper when reversing my car off of the tow. I submitted a claim to have this covered. The woman who was there had never removed a car from a car tow and I believe if someone was there who was more experienced then I would have no damage. She was very nice and helpful, but as long as everything is covered then I’m okay.
GEORGE L- Rating:
- 5.0
Amazing place and an amazing worker!!!
JEFFREY B- Rating:
- 5.0
Customer did not leave a comment.
MIRICALE R- Rating:
- 4.0
Signage for location
danita e- Rating:
- 4.0
The truck had not been swept out or cleaned on pick up. Also, it was not full of fuel as was said at pick up. It was at 7/8. So I ended up having to put out more money than I should have on fuel as I topped it off before returning it. The reps were excellent tho.
chrystal l- Rating:
- 4.0
Customer did not leave a comment.
EUGENE S- Rating:
- 3.0
The location was convenient to where I was in the area. However, I experienced technological issues with the check-in process during the return of the truck after hours (around 7PM) on 7/12/2021. We were at the location outside (in the dark and being bitten by mosquitoes) for more than an hour and a half (after parking the truck) trying endlessly to complete the online process via cell phone, but was having extreme technical difficulty with the process completing. I made several calls to U-Haul for assistance and was able to connect over the phone with someone on multiple occasions, but as soon as they said they needed to transfer me, the call would disconnect or drop at that time. I then had to call again, stay on hold at least another 30 to 45 minutes before I was able to get someone else to assist me. None the less, I was disconnected again when a different person who answered said they were transferring me to someone that could assist me. After making a 3rd attempt and explaining my frustration with the process not completing on our cell phones (we tried several cell phones several times - following the directions provided), and having been hung up on during transfers twice, the young lady who answered was very helpful. She apologized for my frustrating experience with the after hours return truck process and the disconnected calls. She stated she was putting notes on my account that I was returning my vehicle a day early, safely parked the truck, locked it and put gas back into the truck before dropping off the key into the drop box. I also called the number posted at the location and left a voice mail message of my drop off time, name and contact number. I called the following day to U-Haul to ensure everything was completed and it was informed it was. Parking was convenient at this location. The truck performed very well.
RAMONA M- Rating:
- 5.0
Customer did not leave a comment.
Paul W- Rating:
- 5.0
Customer did not leave a comment.
Paul W- Rating:
- 5.0
Customer did not leave a comment.
Bryan W- Rating:
- 5.0
Customer did not leave a comment.
Rexanne R- Rating:
- 4.0
Customer did not leave a comment.
Brandi M- Rating:
- 5.0
Very fast and easy process. Even gives you the option to sell check in trailer to avoid contact with others due to COVID-19.
DEANDREA M- Rating:
- 5.0
Customer did not leave a comment.
Allen D- Rating:
- 5.0
No recommendations, the staff was very friendly, professional, and knowledgeable on what to do. I called them a few days before arriving and they gave me pin point advice that Worked out perfectly. Nothing much to improve here.
RONALD L- Rating:
- 5.0
Good service
JACKIE N- Rating:
- 5.0
Customer did not leave a comment.
Whitney W- Rating:
- 5.0
Due to COVID-19 I had no interaction with anyone other than over the phone. However, this may have actually simplified the procedure so all went well.
Charles M- Rating:
- 5.0
Customer did not leave a comment.
Brad V- Rating:
- 5.0
Customer did not leave a comment.
OLAYINKA O- Rating:
- 5.0
Great Service and large parking lot to maneuver trucks and trailers. Storage facility is secure with onsite management.
Jeff C- Rating:
- 3.0
Have people during working hours , i was expecting to find people working there regular schedule 8-5, but I really appreciate that a person in charge came to help me after business hours.
sonia mAdditional Services at this Location
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