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TONG W
Customer Reviews for Shana's Market Place Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner/manager of the location is an absolute gem!!
Nicolae SThe fellow that runs the shop was absolutely awesome. Nice, friendly, and trying very hard to release my truck to me. U-Haul was simply not cooperating. Their systems were down and they weren't answering their phones. Total crap show. I booked my truck weeks in advance and specifically for pick up at a dedicated U-Haul location. U-Haul changed my pick up location the day before my move. It was 10 kms further away, and then they tried to charge me for going 4 kms over my contract! In short, the location was fine, but the company is going downhill!
Donna WFolks at the pickup location were friendly and efficient. Windshield wipers need to be replaced. Burn/melt spots on passenger seat.
Sara JI would like to receive an explanation and a refund for you charging me twice for the same trip.
Nadezda BTruck has a major bearing problem. It howls on the freeway. Noisy at all speeds. Metal on metal. Needs repair
ANTHONY AStore was closed when I went to drop off the van at 5 40 pm and store supposed to be open until 6pm they charged me for an extra day
Damon RThe woman in the scheduling department was crazy she charged me 300 dollars extra for no reason. Thankfully the owner of Shanas market place removed all the false charges
Damon Rquick and easy pick up. very convienient in the neighbourhood.
les cI made 2 reservations and both times the vehicle wasn’t available
Alma VThe experience was great. The rental location operator was very helpful and friendly. Truck was ready to go as promised and convenient to get to and return. Would use this again.
Sharon EThe service is excellent. Roger is very efficient and courteous and friendly. The van is very good n clean . 👍👍
Kamon LHoping I don’t get charged for cleaning fee when I picked up truck dirty
Andrew NGood
Ronny LI've rented many trucks/cars but never has renting been easier or faster.
Dennis WThe operator of this location is awesome. This is my 6th time renting from here and frankly it is so easy and he is so cooperative I drive an extra 8 kms instead of ones closer but less convenient. Highly recommend renting from here.
Gregory VClean the vehicle. The cab was dirty and smelled like stale coffee. The rear bumper and box were very dirty and had not been swept out . This caused us to track dirt and debris into the lobby of the new building we were moving into.
craig m很好👍
shu hGreat customer service, rep at this store answered all my questions.
Charlene SStill wait for the $66.00 dollar credit on my credit card. Seeing as i paid debit.
Ian RTire pressure was low (<40 psi) on the driver side rear tire, should definitely be taken care of ASAP.
Adam MThe van I booked was not reserved for me despite a confirmation email from uhaul (issue with uhaul). The second van available at the location did not have a key in the 24/7 lock box.
Megan WWhen I made the reservation with utility dolly with it. When I went to pick the truck up, I don’t see the utility dolly in the back trunk, the store is not open, I have to phone the service, and I have to run to another store to pick it up. Delay my schedule in advance. So I would recommend people go to the opening location to pick your truck up, if there is a problem, you don’t have to run somewhere else to waste your time.
SHENG JHe was so helpful.
Sama SEverything was great! Thank you!
Tanya MI could not locate the equipment for almost an hour. It took multiple efforts and 2 different agents to sort it by fluke ( found the key in one of the random lock box). Call got disconnected and no one called back. I was struggling to find the truck and on top of this I had to call back and start the process all over again. Could not finish the task due to all this and ended up losing $$$.
Tarun BRoger is an excellent Rep for Uhaul at this store. He will do all he can to help you get the right vehicle for your move. He works hard for you to have a smooth transition. Highly recommended.
Jodi JMobile sign in process was clunky and requires many browser refreshes, restarts and the license scan just got stuck.
William CWhy do you charge me CDW? I did not select that when order.
Fuxiang GEasy pickup, helpful staff, easy drop off.
Arya RNo problems with Sunday drop off
Barbara PRequested equipment was not on the truck. There were crumbs all over the cabin. The truck was parked in the most difficult position to back out of, even though it was the first (only?) one to leave that day. The fuel gauge is misleading. The grey line that looks to indicate "full" is actually well to the right of actually full. The pick up sheet had indicated full and I had agreed, not knowing that the line did not actually mean full. When I gassed up, I was startled that it took $50 to fill the tank after such a short driving distance. Turns out that the tank was nowhere near full. I'd love to have some of my extra money back!
Christina WDid not receive my bill on email
Walter AEverything was done online. Seamless. Good experience.
james lLocation and owner is good.
Babu GLove the U-Haul self-service to pickup the Equipment, but on two separate rentals , the return process online works through the steps , odo reading,fuel, pictures of Equipment, payment, but then completely crashes and leaves you unsure whether the return was processed correctly and complete
Yadvinder BLot was a little small; not a problem for us by another couple had rented a U-Haul and we were waiting for us to leave before they could get out of the lot.
Halle PProvide more info on how self or mobile checkout works
Peter SVehicle was dirty, the kilometre charge was $0.10 mor eper kilometre than advertised ($0.79 charged instead of $0.69 advertised), I was charged one more kilometre than was driven, the vehicle had a quarter tank of gas left, and it was dirty.
Peter SCustomer service was great
Snezana RContinent location
Rojwol sAt this site. Nothing. The agent here is so respectfull and patient. I do the extra drive to pick up from him. He’s great as a uhaul retailer
jonathan mGreat service easy pick up and drop off
Alex LThe store assistant (or perhaps the business owner) was a very nice, friendly and respectful person.
Morteza HSignage would really help.
Tom PWas totally happy with the rental and the guy I dealt was very helpful Thanks
padamsey MOver charged 100km that I didn’t drive. Dishonest person.
ADAM AI reserved the van through a local supplier and was told that the pickup and drop off was at this local supplier, which is what I expected. I did receive numerous emails informing me that the van was reserved and ready for pickup at a location approx 15 km away, which was confusing. I had to check back with the local location a couple of times just to ensure that van was ready and available as initially reserved..
Rojwol sJust make sure the trucks are full of gas
Paul BVery convenient for residents of Coquitlam near the Poirier rec centre. Shop owner was helpful amending reservation.
Vince Hdid not have the truck i wanted due to a tire issue however offered a satisfactory substitute at no additional cost.
ANDREA SI rented a truck at this location; my experience was terrible. They supposed to provide utility and furniture dollies for me as well, but they did not. They charged me for those unprovided dollies, and they also charged my credit card three times, the total charges were 2.5 times more than my rental amount. The dealer service and responsibility were awful. However, the UHaul customer service center did a great job and solved the issue. Please take care if you have to select this dealer for your moving trucks.
Esmaeil KThe in person check out system needs work. The paper trail needs to be complete before the customer leaves. I should not have to follow up to get the paperwork and complete the transaction!
Jennifer GStore charges too much
NAJAM IThis guy didnt have my blankets, or dolly when I showed up. Then upon my return he charged me $30 because he said I drove 23 miles when I didnt even drive 10 kilometers.. Not sure if it was him or his system but whatever the case is I got ripped off.. This guy is a scammer and I would never recommend doing business with him.
Daunte FI returned the van to the representative ( in person). Do I still need to check out online??? Thanks
Ken Li only drove 20km，but the bill shows 41km
YANAN Jstaff is friendly and easy to deal with..
James BVery slow service and did not receive a copy of my contract by email as promised.
Kathy R