Internet/system wasn't working, took over a half an hour to pick up trailer. I understand this isn't their fault but still very frustrating. Very helpful in attaching the trailer.Sarah H.
Customer Reviews for Shamrock Towing & Service Center Inc
(Distribuidor de U-Haul del vecindario)
Honeoye Falls, NY 14472
(On Rte 15-A)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 8 a. m. - 6 p. m.
- Vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.Carey M.
El cliente no dejó un comentario.Patrick B.
Got a flat tire before even loading the trailer. Office was closed on return. Had to unhook trailer by myself and injured my back. Why allow a return to a closed location?Eric S.
El cliente no dejó un comentario.Thaddeus G.
Our requirements changed from when we originally picked up the truck. Steve bent over backwards to try and find another truck, to no avail. We resolved the issue by getting a truck in Conesus. Thanks, folks!Judith L.
El cliente no dejó un comentario.Robert B.
The key did not open the lock, and the lock was not attached to the truck. I left it sitting on the dash.Joshua W.
Absolutely great service!!!Debbie H.
El cliente no dejó un comentario.Skip R.
El cliente no dejó un comentario.Rick K.
I had to come to this location because the location where I reserved the truck didn't have the truck for me. The local scheduling and logistics line was able to find me a truck at this location that had not been picked up the night before. The location was closed, so I had to use the 24-hour pickup/dropoff service through the website on my phone. That took forever, as this is not an ideal option in a rural location such as this, with no wi-fi, and less than optimal cell service. I was picking up a furniture lot and there was no way to reschedule, online reservation systems are in need of some improvements to avoid issues like this.Justin C.
El cliente no dejó un comentario.Andy S.
El cliente no dejó un comentario.Alicia C.
El cliente no dejó un comentario.Joel M.
El cliente no dejó un comentario.Clinton G.
Very satisfied with the unit and serviceBill H.
El cliente no dejó un comentario.Marilyn G.
El cliente no dejó un comentario.Marilyn G.
Extraordinario servicio al clienteIris L.
Key return location was unclear. Key drop was not marked as Uhaul, and was different than the lockbox where keys were picked up. I hope I put them back in the right place!Lance T.
Picking up the U-Haul was a nightmare and took 45 minutes. The facility was closed so it was a digital pickup. Verification took a long time, and the directions to find the key were not helpful at all. I had to call a U-Haul representative. Dropping off was an easier process, but, if at all possible in the future, I would only do an in-person (not online) pickup.Alicia C.
The service and the people were great to deal with, and made the rental process easy. Will use this location again for a UHaul.Gary M.
Pick up and drop off was fast and efficient! Guys were great!Thalia L.
El cliente no dejó un comentario.Debbie G.
Remote check in took 45 minutes. Way too long. Remote check in also told us lock box was in the truck when it is on the building so it took even longer searching for it.Albert Y.
El cliente no dejó un comentario.Thomas R.
I did an after-hours drop off and it was not very clear where to put the trailer - perhaps signs could be put up to clarify that.Gary S.
I arrived with the wrong size hitch ball (I knew in advance, but was hoping...). The location was great in sorting me out with the right size of hitch. Really handy for me, and really nice people.Clive M.
Everything was good. I don't know how you could improve.James C.
El cliente no dejó un comentario.Jeanette Z.
Even though I inquired it wasn't made clear to me that I couldn't return vehicle to a location at my destination. Upon calling customer service for clarification when i tried to do this i was told I had to return it to the original pick up sight which doubled my mileage and added considerably to the cost! Not fair!!Nathaniel B.
El cliente no dejó un comentario.Justin C.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.Gregory H.
El cliente no dejó un comentario.Everardo R.
Everybody was great to work with.Kayla J.
El cliente no dejó un comentario.John M.
I needed a tow dolly to pick up a car and was able to rent on very short notice. I was very satisfied...STEVEN H.
El cliente no dejó un comentario.Joseph V.
Stay the same.CHARLES W.
El cliente no dejó un comentario.Lisa J.
El cliente no dejó un comentario.Andy L.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.ROBERT V.
This is the place to rent a truck they have many people to help you with your rental in and out so you never wait long at all these people know how to run a businessDavid A.
El cliente no dejó un comentario.DEBRA L.
Great serviceWilliam H.
El cliente no dejó un comentario.Wayne H.
Not a thing to improve to the next customer. We are always very happy by having our truck rental ready to go at 8:00 A.M. AND having it spotlessly clean.Mary T.
Perfect experience. Good service.CURTIS R.
El cliente no dejó un comentario.Denise Z.
Excellent friendly service! Thank you!Rob M.
This was a very easy and enjoyable process. The truck was perfect for what we needed, and the people at Shamrock made it very pleasant for us.LELAND R.
El cliente no dejó un comentario.Pauline R.
El cliente no dejó un comentario.Alan B.
There is nothing you can do to improve our service. '' MARY tICHENORMary T.
Great customer service!!Wyatt S.
NOT A THING TO IMPROVE. WE HAVE BEEN USING U-HAUL AT SHAMROCK IN HONEOYE FALLS FOR YEARS. WE ARE GOING TO USE THEM AGAIN JULY 2ND. MARY TICHENORMary T.
It would be great if the mobile app for returning/checking in the vehicle did not require so many steps and uploads. Several of the steps did not work the first time and had to be repeated. I mean, the agent is going to inspect the vehicle before anyone else uses it, right?Gary S.
I can't think of anything as this was a very good experience from start to finishRichard B.
Very personable serviceCathy Z.
easy pickup , drop off and great rentalDaniel S.
El cliente no dejó un comentario.Joseph P.
El cliente no dejó un comentario.Tom T.
The approval process for the pick up was a bit long. I got the feeling that if I didn't start a chat, the I would've been waiting forever. Overall pleased though.Steve T.
Everyone there is wonderful!!!Annie S.
El cliente no dejó un comentario.Kenneth G.
Very easy and friendly transaction.james S.
El cliente no dejó un comentario.Kathleen E.
This experience was far above any we have ever had before. We highly recommend this location and will be sure to use it again if needed!Richard S.
Just make sure that Harrison is working! He's top notch!Jane D.
We have always been happy with their service and personnel. Harrison usually takes care of our orders. Mary TichenorKenneth G.
El cliente no dejó un comentario.Philip C.
NOTHING NEEDS TO BE IMPROVED. WE HAVE USED SHAMROCK AND THE SERVICE AND PERSONNEL HAS ALWAYS BEEN GREAT.Kenneth G.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.jennifer O.
Service representative ("Harrison") was the reason our rental experience was excellent. He deserves recognition and evident company appreciation, including commendation.jERRY H.
Harrison is such an asset to this company! He is willing to go above and beyond to make sure you're happy.Barbra C.
Harrison was super helpful and Shamrock's is always the best place to go! Gracias.Cassandra R.
Nothing. Both usages were awesome. Great people to do business with. Harrison was on to of everything and an extra nice man to deal with. Highly recommend them. Use them again definitelyPAMELA R.
The service at Shamrock when we returned our UHaul trailer was excellent, friendly and professional. The location is perfect for us. We will be renting another one-way UHaul in a month and returning it to Shamrock.Katherine G.
tHE QUALITY OF SERVICE IS GREAT, THAT IS WHY WE ALWAYS USE U-HAUL. HARRISON HAS EVERYTHING READY FOR US WHEN WE COME AND PICK UP THE TRUCK. MARY TICHENORKenneth G.
El cliente no dejó un comentario.Andrew G.
Great service!Gary H.
El cliente no dejó un comentario.JOSEPH B.
El cliente no dejó un comentario.Margaret H.
Harrison was extremely efficient and helpful. GREAT service!Julie R.
The staff was great in assisting. Unfortunately, the truck was a quick turn around and the cab was on first glance clean, but upon deeper look , driving for 24 hours, it was pretty dirty. crumbs, dog hair, dirty windows, some sticky substance on visor and no wind shield wiper fluid.Charlie S.
I took 2 hours to trouble shoot a light malfunction. Thought it was my truck. the cable on the trailer had a broken wire.douglas M.
Nothing, everything was just fineVincent G.
They were so helpful. Helped me pick out the correct equipment to rent. Went over everything I needed to know. They are GREAT!Margaret H.
Harrison was friendly, helpful and incredibly understanding of our frustrations with having our truck changed and the location changed. As it turns out I'm glad we got to do business with him.Jennifer M.
Harrison, at Shamrock, is THE BEST !! Super helpful and accommodating to our needs.Brian M.
Harrison went out of his way to make my abnormal pick up and drop off times work. Definitely recommend this place vs. other Uhaul locations even if you're outside the area.Ethan D.
Harrison is awesome, friendly and very professionaltim E.
The people at the rental location were very helpful. I would highly recommend U-haul for future moving needs. Thanks.Roger J.